Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
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MKZ (), enUSA Table of Contents
Type 2 - Configurable
Note:
If this type is equipped, you are able
to switch the daytime running lamps on or
off using the information display controls.
See Information Displays (page 107).
When the daytime running lamps are
switched on in the information display and
you switch the ignition to the on position with
the lighting control in the autolamps position,
the daytime running lamps turn on whenever
the headlamps are off.
The other lighting control switch positions
do not activate the daytime running lamps
and can be used to temporarily override
autolamp control.
When switched off in the information display,
the daytime running lamps are off in all
lighting control switch positions. AUTOMATIC HIGH BEAM
CONTROL
(If Equipped)
The system will automatically turn on your
high beams if it is dark enough and no other
traffic is present. When it detects the
headlights of an approaching vehicle, the tail
lamps of the preceding vehicle or street
lighting, the system will turn off the high
beams before they distract other drivers. The
low beams remain on.
Note: If it appears that automatic control of
the high beams is not functioning properly,
check the windshield in front of the camera
for a blockage. A clear view of the road is
required for proper system operation. Have
any windshield damage in the area of the
camera ’s field-of-view repaired.
Note: If the system detects a blockage such
as bird droppings, bug splatter, snow or ice,
and you do not observe changes, the system
will go into low beam mode until you clear
the blockage. A message may also appear
in the instrument cluster display noting the
front camera is blocked. Note:
Typical road dust, dirt and water spots
will not affect the performance of the
automatic high beam system . However, in
cold or inclement weather conditions, you
will notice a decrease in the availability of
the high beam system, especially at start up.
If you want to change the beam state
independently of the system, you may switch
the high beams on or off using the
multifunction switch. Automatic control will
resume when conditions are correct.
Note: Modification of the vehicle ride height
such as using much larger tires, may
degrade feature performance.
A camera sensor, centrally mounted behind
the windshield of your vehicle, continuously
monitors conditions to decide when to switch
the high beams off and on.
Once the system is active, the high beams
will switch on if:
• the ambient light level is low enough
• there is no traffic in front of the vehicle
• the vehicle speed is greater than 25 mph
(40 km/h)
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MKZ (), enUSA Lighting
Tire Pressure Monitoring System
Action
Message
Displays when one or more tires on your vehicle have low tire pressure. See Tire Pressure
Monitoring System (page 339).
LOW Tire Pressure
Displays when the tire pressure monitoring system is malfunctioning. If \
the warning stays on orcontinues to come on, contact your authorized dealer.
See Tire Pressure Monitoring System
(page 339).
Tire Pressure Monitor Fault
Displayed when a tire pressure sensor is malfunctioning, or your spare t\
ire is in use. For more
information on how the system operates under these conditions, See Tire Pressure Monitoring System
(page 339). If the warning stays on or continues to come on, contact your authorize\
d dealer as soon as possible.
Tire Pressure Sensor Fault
Traction Control Action
Message
Displays when the traction control system has been switched off or on.
See Using Traction
Control (page 188).
Traction Control Off / Traction Control On
Displays when a spinout has occurred and the hazard are activated.
Spinout Detected Hazards Activated
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MKZ (), enUSA Information Displays
If Your Vehicle Gets Stuck In Mud or
Snow
Note:
Do not rock your vehicle if your engine
is not at normal operating temperature or
damage to your transmission may occur.
Note: Do not rock your vehicle for more than
a minute or damage to your transmission
and tires may occur, or your engine may
overheat.
If your vehicle gets stuck in mud or snow,
you can help rock your vehicle out by shifting
between forward and reverse gears,
stopping between shifts in a steady pattern.
Press lightly on the accelerator in each gear.
176
MKZ (), enUSA Transmission
If Your Vehicle Goes Off the Edge of the
Pavement
•
If your vehicle goes off the edge of the
pavement, slow down, but avoid severe
brake application, ease the vehicle back
onto the pavement only after reducing
your speed. Do not turn the steering
wheel too sharply while returning to the
road surface.
• It may be safer to stay on the apron or
shoulder of the road and slow down
gradually before returning to the
pavement. You may lose control if you
do not slow down or if you turn the
steering wheel too sharply or abruptly.
• It often may be less risky to strike small
objects, such as highway reflectors, with
minor damage to your vehicle rather than
attempt a sudden return to the pavement
which could cause the vehicle to slide
sideways out of control or rollover.
Remember, your safety and the safety of
others should be your primary concern. If Your Vehicle Gets Stuck WARNINGS
Always set the parking brake fully and
make sure the transmission is in P
(Park). Turn the ignition to the lock position
or turn the vehicle off using the start/stop
button and remove the key whenever you
leave your vehicle. If you fully release the parking brake,
but the brake warning lamp remains
illuminated, the brakes may not be working
properly. See your authorized dealer. Do not spin the wheels at over 35 mph
(56 km/h). The tires may fail and injure
a passenger or bystander. Note:
Do not rock the vehicle if the engine
is not at normal operating temperature or
damage to the transmission may occur.
Note: Do not rock the vehicle for more than
a few minutes or damage to the transmission
and tires may occur or the engine may
overheat. If your vehicle gets stuck in mud or snow you
may be able to rock it out by shifting
between forward and reverse gears,
stopping between shifts, in a steady pattern.
Press lightly on the accelerator in each gear.
If your vehicle is equipped with
AdvanceTrac® with Roll Stability Control™, it
may be beneficial to disengage the
AdvanceTrac® with Roll Stability Control™
system while attempting to rock the vehicle.
Emergency Maneuvers
•
In an unavoidable emergency situation
where a sudden sharp turn must be
made, remember to avoid "over-driving"
your vehicle (i.e., turn the steering wheel
only as rapidly and as far as required to
avoid the emergency). Excessive steering
will result in less vehicle control, not
more. Additionally, utilize smooth
variations of the accelerator and/or brake
pedal pressure if changes in vehicle
speed are called for. Avoid abrupt
178
MKZ (), enUSA All-Wheel Drive (If Equipped)
steering, acceleration or braking which
could result in an increased risk of loss
of vehicle control, vehicle rollover and/or
personal injury. Use all available road
surface to return the vehicle to a safe
direction of travel.
• In the event of an emergency stop, avoid
skidding the tires and do not attempt any
sharp steering wheel movements.
• If the vehicle goes from one type of
surface to another (i.e., from concrete to
gravel) there will be a change in the way
the vehicle responds to a maneuver
(steering, acceleration or braking). Again,
avoid these abrupt inputs.
Sand
When driving over sand, try to keep all four
wheels on the most solid area of the trail.
Avoid reducing the tire pressures but shift
to a lower gear and drive steadily through
the terrain. Apply the accelerator slowly and
avoid spinning the wheels. Do not drive your AWD vehicle in deep sand.
This will cause the AWD system to overheat.
After the system has cooled down, normal
AWD function will return.
Under severe operating conditions, the A/C
may cycle on and off to protect overheating
of the engine.
Avoid excessive speed because vehicle
momentum can work against you and cause
the vehicle to become stuck to the point that
assistance may be required from another
vehicle. Remember, you may be able to back
out the way you came if you proceed with
caution.
Mud and Water
If you must drive through high water, drive
slowly. Traction or brake capability may be
limited.
When driving through water, determine the
depth; avoid water higher than the bottom
of the wheel rims (for cars) or the bottom of
the hubs (for trucks) (if possible) and proceed
slowly. If the ignition system gets wet, the
vehicle may stall.
Once through water, always try the brakes.
Wet brakes do not stop the vehicle as
effectively as dry brakes. Drying improves
by moving your vehicle slowly while applying
light pressure on the brake pedal.
Be cautious of sudden changes in vehicle
speed or direction when you are driving in
mud. Even AWD vehicles can lose traction
in slick mud. As when you are driving over
sand, apply the accelerator slowly and avoid
spinning your wheels. If the vehicle does
slide, steer in the direction of the slide until
you regain control of the vehicle.
179
MKZ (), enUSA All-Wheel Drive (If Equipped)E142667
After driving through mud, clean off residue
stuck to rotating driveshafts and tires. Excess
mud stuck on tires and rotating driveshafts
causes an imbalance that could damage
drive components.
Note:
Driving through deep water may
damage the transmission.
If the front or rear axle is submerged in water,
the axle lubricant and AWD PTU (Power
Transfer Unit) lubricant should be checked
and changed if necessary. “Tread Lightly” is an educational program
designed to increase public awareness of
land-use regulations and responsibilities in
our nations wilderness areas. Lincoln Motor
Company joins the U.S. Forest Service and
the Bureau of Land Management in
encouraging you to help preserve our
national forest and other public and private
lands by “treading lightly.
”Driving on Hilly or Sloping Terrain
Note:
Avoid driving crosswise or turning on
steep slopes or hills. A danger lies in losing
traction, slipping sideways and possibly
rolling over. Whenever driving on a hill,
determine beforehand the route you will use.
Do not drive over the crest of a hill without
seeing what conditions are on the other side.
Do not drive in reverse over a hill without
the aid of an observer.
Although natural obstacles may make it
necessary to travel diagonally up or down a
hill or steep incline, you should always try to
drive straight up or straight down.
When climbing a steep slope or hill, start in
a lower gear rather than downshifting to a
lower gear from a higher gear once the
ascent has started. This reduces strain on
the engine and the possibility of stalling.
If you do stall out, do not try to turnaround
because you might roll over. It is better to
back down to a safe location. Apply just enough power to the wheels to
climb the hill. Too much power will cause the
tires to slip, spin or lose traction, resulting in
loss of vehicle control.
Descend a hill in the same gear you would
use to climb up the hill to avoid excessive
brake application and brake overheating. Do
not descend in neutral; instead, disengage
overdrive or manually shift to a lower gear.
When descending a steep hill, avoid sudden
hard braking as you could lose control. The
front wheels have to be turning in order to
steer the vehicle.
Your vehicle has anti-lock brakes, therefore
apply the brakes steadily. Do not “pump
” the
brakes.
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MKZ (), enUSA All-Wheel Drive (If Equipped)E143950 E143949
PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involving braking
system, aftermarket roof racks,
suspension, steering system, tire
construction and wheel and tire size may
change the handling characteristics of the
vehicle and may adversely affect the
performance of the AdvanceTrac system. In
addition, installing any stereo loudspeakers
may interfere with and adversely affect the
AdvanceTrac system. Install any aftermarket
stereo loudspeaker as far as possible from
the front center console, the tunnel, and the
front seats in order to minimize the risk of
interfering with the AdvanceTrac sensors.
Reducing the effectiveness of the
AdvanceTrac system could lead to an
increased risk of loss of vehicle control,
vehicle rollover, personal injury and death. Remember that even advanced
technology cannot defy the laws of
physics. It’ s always possible to lose control
of a vehicle due to inappropriate driver input
for the conditions. Aggressive driving on any
road condition can cause you to lose control WARNINGS
of your vehicle increasing the risk of personal
injury or property damage. Activation of the
AdvanceTrac system is an indication that at
least some of the tires have exceeded their
ability to grip the road; this could reduce the
operator’ s ability to control the vehicle
potentially resulting in a loss of vehicle
control, vehicle rollover, personal injury and
death. If your AdvanceTrac system activates,
SLOW DOWN. The AdvanceTrac Control system helps you
keep control of your vehicle when on a
slippery surface. The electronic stability
control portion of the system helps avoid
skids and lateral slides. The traction control
system helps avoid drive wheel spin and loss
of traction. See Using Traction Control
(page 188). Vehicle without AdvanceTrac
skidding off its intended route.
A
Vehicle with AdvanceTrac
maintaining control on a slippery
surface.
B
190
MKZ (), enUSA Stability ControlE72903A
AA
B
BB
B