Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
4
MKZ (), enUSA Table of Contents
TOWING A TRAILER
WARNINGS
Do not exceed the GVWR or the
GAWR specified on the certification
label. Towing trailers beyond the
maximum recommended gross
trailer weight exceeds the limit of your
vehicle and could result in engine
damage, transmission damage,
structural damage, loss of vehicle
control, vehicle rollover and personal
injury. Note:
There may be electrical items
such as fuses or relays that can affect
trailer towing operation. See Fuses
(page 260).
The load capacity of your vehicle is
designated by weight not volume. You
may not necessarily be able to use all
available space when loading your
vehicle or trailer. Towing a trailer places extra load on the
engine, transmission, axle, brakes, tires,
and suspension. Inspect these
components before, during and after
towing.
Load Placement
To help minimize how trailer movement
affects the vehicle when driving:
•
Load the heaviest items closest to
the trailer floor.
• Load the heaviest items in the center
of the left and right side trailer tires.
• Load the heaviest items above the
trailer axles or just slightly forward
toward the trailer tongue. Do not
allow the final trailer tongue weight
to go above or below 10-15% of the
loaded trailer weight.
• Select a tow bar with the correct rise
or drop. When both the loaded
vehicle and trailer are connected, the
trailer frame should be level, or
slightly angled down toward the
vehicle, when viewed from the side. When driving with a trailer or payload, a
slight takeoff vibration or shudder may
be present due to the increased payload
weight. Additional information regarding
proper trailer loading and setting your
vehicle up for towing is located in the
Load Carrying chapter.
See Load Limit
(page 228). You can also find the
information in the RV & Trailer Towing
Guide, available at an authorized dealer.
RECOMMENDED TOWING
WEIGHTS
Note: Do not exceed the trailer weight
for your vehicle configuration listed in
the chart below.
Note: Be sure to take into consideration
trailer frontal area. Do not exceed 12
feet 2
(1.11 meters 2
).
Note: For high altitude operation,
reduce the gross combined weight by
2% per 1000 feet (300 meters) starting
at the 1000 foot (300 meter) elevation
point.
237
MKZ (), enUSA Towing
FUSE SPECIFICATION CHART
Power Distribution Box
WARNINGS
Always disconnect the battery before
servicing high-current fuses. WARNINGS
To reduce risk of electrical shock,
always replace the cover to the power
distribution box before reconnecting the
battery or refilling fluid reservoirs. The power distribution box is in the engine
compartment. It has high-current fuses that
protect your vehicle's main electrical systems
from overloads.
If you disconnect and reconnect the battery,
you will need to reset some features. See
Changing the 12V Battery (page 293).
260
MKZ (), enUSA Fuses
B
Blind Spot Information System..................217
Blind Spot Information System (BLIS®) with
Cross Traffic Alert............................................217
Bonnet Lock See: Opening and Closing the Hood............279
Booster Seats
..................................................26
Types of Booster Seats.......................................26
Brake Fluid Check.......................................292
Brakes..............................................................183 General Information............................................183
Breaking-In.....................................................244
Bulb Specification Chart.............................297
C
Cabin Air Filter...............................................135
California Proposition 65................................11
Capacities and Specifications - 2.0L EcoBoost™....................................................358
Specifications......................................................359
Capacities and Specifications - 3.7L........364 Specifications......................................................365
Capacities and Specifications...................353
Car Wash See: Cleaning the Exterior...............................302
Center Console.............................................155 Changing a Bulb
...........................................297
Lamp Assembly Condensation.......................297
Replacing Bulbs..................................................297
Changing a Fuse...........................................277 Fuses......................................................................277
Changing a Road Wheel.............................343 Dissimilar Spare Wheel and Tire Assembly
Information.......................................................344
Stowing the flat tire (Type 1).............................349
Stowing the flat tire (Type 2)............................349
Tire Change Procedure....................................345
Type 1.....................................................................345
Type 2....................................................................347
Changing the 12V Battery..........................293
Changing the Engine Air Filter
.................300
2.0L EcoBoost Engine......................................300
3.7L Engine..........................................................300
Changing the Wiper Blades......................295
Checking MyKey System Status.................62
Checking the Wiper Blades.......................295
Child Restraint and Safety Belt Maintenance.................................................40
Child Safety
.......................................................15
General Information..............................................15
Child Safety Locks..........................................30 Left-Hand Side........................................................31
Right-Hand Side.....................................................31
Child Seat Positioning...................................28 Cleaning Leather Seats
..............................307
Cleaning Products.......................................302
Cleaning the Alloy Wheels........................308
Cleaning the Engine
....................................304
Cleaning the Exterior..................................302 Cleaning Plastic Exterior Parts........................303
Exterior Chrome..................................................303
Stripes or Graphics (if equipped)....................303
Underbody...........................................................303
Cleaning the Instrument Panel and Instrument Cluster Lens...........................306
Cleaning the Interior...................................305 Cleaning Black Label Interior (If
Equipped)........................................................305
Cleaning the Windows and Wiper Blades...........................................................304
Clearing All MyKeys.......................................60
Climate............................................................440 Climate Control Voice Commands.................443
Climate Control
..............................................132
Climate Controlled Seats............................146
Cooled Seats........................................................146
Collision Warning System..........................223 PRINCIPLE OF OPERATION............................223
Coolant Check See: Engine Coolant Check............................285
Crash Sensors and Airbag Indicator...........51
502
MKZ (), enUSA Index
EPB
See: Electric Parking Brake..............................184
Essential Towing Checks
............................239
Before Towing a Trailer.....................................240
Hitches..................................................................239
Launching or Retrieving a Boat or Personal
Watercraft (PWC)............................................240
Safety Chains......................................................239
Trailer Brakes.......................................................239
Trailer Lamps.......................................................239
When Towing a Trailer......................................240
Event Data Recording See: Data Recording..............................................9
Export Unique Options...................................14
Extended Service Plan (ESP).....................475 SERVICE PLANS (CANADA ONLY).................
476
SERVICE PLANS (U.S. Only).............................475
Exterior Mirrors
................................................94
Auto-Dimming Feature........................................95
Blind Spot Monitor................................................96
Fold-Away Exterior Mirrors.................................
95
Heated Exterior Mirrors.......................................95
Integrated Blind Spot Mirrors............................96
Memory Mirrors.....................................................95
Power Exterior Mirrors.........................................94
Power-Folding Mirrors.........................................95
Signal Indicator Mirrors.......................................95 F
Fastening the Safety Belts...........................33
Rear Inflatable Safety Belt..................................35
Safety Belt Extension Assembly.......................36
Safety Belt Locking Modes.................................34
Using Safety Belts During Pregnancy.............33
Flat Tire Inflation See: Temporary Mobility Kit...............................311
Floor Mats
......................................................245
Front Passenger Sensing System..............45
Fuel and Refueling.........................................161
Fuel Consumption
.........................................167
Calculating Fuel Economy................................167
Filling the Tank.....................................................167
Fuel Filter
........................................................293
Fuel Quality.....................................................162 Choosing the Right Fuel....................................162
Octane Recommendations...............................162
Fuel Shutoff....................................................248
Fuses...............................................................260
Fuse Specification Chart............................260 Passenger Compartment Fuse Panel............
271
Power Distribution Box.....................................260 G
Garage Door Opener
See: Universal Garage Door Opener.............
148
Gauges............................................................100 Engine Coolant Temperature Gauge.............102
Fuel Gauge............................................................101
Information Display..............................................101
General Information on Radio Frequencies...................................................53
Intelligent Access..................................................53
General Maintenance Information
...........478
Multi-Point Inspection.........................................481
Owner Checks and Services...........................
480
Protecting Your Investment..............................478
Why Maintain Your Vehicle?.............................478
Why Maintain Your Vehicle at Your Dealership?......................................................478
Getting Assistance Outside the U.S. and Canada.........................................................256
Getting the Services You Need................253 Away From Home..............................................253
Global Opening and Closing.......................94 Closing the Windows...........................................94
Opening the Windows.........................................94
504
MKZ (), enUSA Index