Roadside Emergencies
Roadside Assistance...................................247
Hazard Warning Flashers...........................248
Fuel Shutoff....................................................248
Jump Starting the Vehicle..........................249
Post-Crash Alert System.............................251
Customer Assistance
Getting the Services You Need................253
In California (U.S. Only)...............................254
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)
........................255
Utilizing the Mediation/Arbitration Program (Canada Only)
...........................................256
Getting Assistance Outside the U.S. and Canada
.......................................................256
Ordering Additional Owner's Literature....................................................258
Reporting Safety Defects (U.S. Only)......258
Reporting Safety Defects (Canada Only)............................................................259
Fuses
Fuse Specification Chart............................260 Changing a Fuse...........................................277
Maintenance
General Information
.....................................278
Opening and Closing the Hood
...............279
Under Hood Overview -
2.0L
EcoBoost™..................................................280
Under Hood Overview - 3.7L....................282
Engine Oil Dipstick - 2.0L EcoBoost™......284
Engine Oil Dipstick - 3.7L...........................284
Engine Oil Check..........................................284
Engine Coolant Check................................285
Automatic Transmission Fluid Check
......288
Brake Fluid Check.......................................292
Power Steering Fluid Check.....................292
Washer Fluid Check....................................292
Fuel Filter
........................................................293
Changing the 12V Battery..........................293
Checking the Wiper Blades.......................295
Changing the Wiper Blades......................295
Adjusting the Headlamps
..........................296
Changing a Bulb
...........................................297
Bulb Specification Chart.............................297 Changing the Engine Air Filter
.................300
Vehicle Care
General Information.....................................302
Cleaning Products
.......................................302
Cleaning the Exterior..................................302
Waxing............................................................303
Cleaning the Engine
....................................304
Cleaning the Windows and Wiper Blades.........................................................304
Cleaning the Interior...................................305
Cleaning the Instrument Panel and Instrument Cluster Lens.........................306
Cleaning Leather Seats
..............................307
Repairing Minor Paint Damage.................308
Cleaning the Alloy Wheels........................308
Vehicle Storage............................................308
Wheels and Tires
Temporary Mobility Kit..................................311
Tire Care
.........................................................324
Using Snow Chains
......................................338
Tire Pressure Monitoring System.............339
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MKZ (), enUSA Table of Contents
Engine Coolant Temperature
Illuminates when the engine
coolant temperature is high. Stop
the vehicle as soon as possible,
switch off the engine and let cool. See
Engine Coolant Check (page 285).
Engine Oil If it illuminates with the engine
running or when you are driving,
this indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the engine
oil level. See Engine Oil Check (page 284).
Note: Do not resume your journey if it
illuminates despite the level being correct.
Have the system checked by your authorized
dealer immediately.
Fasten Safety Belt It will illuminate and a chime will
sound to remind you to fasten your
safety belt.
See Safety Belt
Minder (page 38). Front Airbag If it fails to illuminate when you
start your vehicle, continues to
flash or remains on, it indicates a
malfunction. Have the system checked by
your authorized dealer.
Heads Up Display
(If Equipped) A red beam of lights will illuminate
on the windshield in certain
instances when using adaptive
cruise control and/or the collision warning
system. It will also illuminate momentarily
when you start your vehicle to make sure the
display works.
High Beam It will illuminate when you switch
the high beam headlamps on. It
will flash when you use the
headlamp flasher. Hood Ajar Displays when the ignition is on
and the hood is not completely
closed.
Low Fuel Level It will illuminate when the fuel level
is low or the fuel tank is nearly
empty. Refuel as soon as possible.
Low Tire Pressure Warning It will illuminate when your tire
pressure is low. If the lamp remains
on with the engine running or
when driving, check your tire pressure as
soon as possible.
It will also illuminate momentarily when you
switch the ignition on to confirm the lamp is
functional. If it does not illuminate when you
switch the ignition on, or begins to flash at
any time, have the system checked by your
authorized dealer.
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SAFETY PRECAUTIONS
WARNINGS
Do not overfill the fuel tank. The
pressure in an overfilled tank may
cause leakage and lead to fuel spray and
fire. The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door (Easy Fuel capless
fuel system), do not refuel until the sound
stops. Otherwise, fuel may spray out, which
could cause serious personal injury. Automotive fuels can cause serious
injury or death if misused or
mishandled. Flow of fuel through a fuel pump nozzle
can produce static electricity. This can
cause a fire if you are filling an ungrounded
fuel container. Fuel ethanol and gasoline may contain
benzene, which is a cancer-causing
agent. WARNINGS
When refueling always shut the engine
off and never allow sparks or open
flames near the filler neck. Never smoke or
use a cell phone while refueling. Fuel vapor
is extremely hazardous under certain
conditions. Avoid inhaling excess fumes. Observe the following guidelines when
handling automotive fuel:
•
Extinguish all smoking materials and any
open flames before refueling your
vehicle.
• Always turn off the vehicle before
refueling.
• Automotive fuels can be harmful or fatal
if swallowed. Fuel such as gasoline is
highly toxic and if swallowed can cause
death or permanent injury. If fuel is
swallowed, call a physician immediately,
even if no symptoms are immediately
apparent. The toxic effects of fuel may
not be visible for hours. •
Avoid inhaling fuel vapors. Inhaling too
much fuel vapor of any kind can lead to
eye and respiratory tract irritation. In
severe cases, excessive or prolonged
breathing of fuel vapor can cause serious
illness and permanent injury.
• Avoid getting fuel liquid in your eyes. If
fuel is splashed in the eyes, remove
contact lenses (if worn), flush with water
for 15 minutes and seek medical
attention. Failure to seek proper medical
attention could lead to permanent injury.
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3.
Fill the vehicle with fuel from the portable
fuel container.
4. When done, clean the funnel or properly
dispose of it. Extra funnels can be
purchased from your authorized dealer
if you choose to dispose of the funnel.
REFUELING WARNINGS
Fuel vapor burns violently and a fuel
fire can cause severe injuries.
Read and follow all the instructions on
the pump island. WARNINGS
Switch off your engine when you are
refueling.
Do not smoke if you are near fuel or
refueling your vehicle.
Keep sparks, flames and smoking
materials away from fuel.
Stay outside your vehicle and do not
leave the fuel pump unattended when
refueling your vehicle. This is against the law
in some places. Keep children away from the fuel
pump; never let children pump fuel.
Do not use personal electronic devices
while refueling.
Use the following guidelines to avoid
electrostatic charge build-up when filling an
ungrounded fuel container:
•
Place approved fuel container on the
ground.
• Do not fill a fuel container while it is in
your vehicle (including the cargo area). •
Keep the fuel pump nozzle in contact
with the fuel container while filling.
• Do not use a device that would hold the
fuel pump handle in the fill position.
Easy Fuel™ Capless Fuel System WARNING
The fuel system may be under
pressure. If you hear a hissing sound
near the fuel filler door, do not refuel until
the sound stops. Otherwise, fuel may spray
out, which could cause serious personal
injury. When fueling your vehicle:
1. Put the vehicle in position P and switch
the ignition off.
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Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International Lubricants
Specification Advisory Council (ILSAC),
comprised of U.S. and Japanese automobile
manufacturers.
1. Remove the filler cap.
2. Add engine oil that meets the Ford
specifications. See Capacities and
Specifications (page 353).
3. Replace the filler cap. Turn it until you feel a strong resistance. ENGINE COOLANT CHECK WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling system
can burn you badly. Also, spilling coolant on
hot engine parts can burn you. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine coolant
could make it difficult to see through the
windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure relief cap.
The cooling system is under pressure. steam
and hot liquid can come out forcefully when
you loosen the cap slightly. Do not add coolant further than the
MAX mark. Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine coolant
at the intervals listed in the scheduled
maintenance information.
See Scheduled
Maintenance (page 478).
Note: Make sure that the coolant level is
between the MIN and MAX marks on the
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add coolant
immediately. See
Adding Engine Coolant
in this chapter.
Maintain coolant concentration within 48%
to 50%, which equates to a freeze point
between -30°F (-34°C) and -34°F (-37°C).
Note: For best results, coolant concentration
should be tested with a refractometer such
as Robinair Coolant and Battery
Refractometer 75240. We do not
recommend the use of hydrometers or
coolant test strips for measuring coolant
concentrations.
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Note:
The front and rear washer systems
are supplied from the same reservoir.
Add fluid to fill the reservoir if the level is low.
Only use a washer fluid that meets Ford
specifications. See Capacities and
Specifications (page 353).
State or local regulations on volatile organic
compounds may restrict the use of methanol,
a common windshield washer antifreeze
additive. Washer fluids containing
non-methanol antifreeze agents should be
used only if they provide cold weather
protection without damaging the vehicle ’s
paint finish, wiper blades or washer system.
FUEL FILTER
Your vehicle is equipped with a lifetime fuel
filter that is integrated with the fuel tank.
Regular maintenance or replacement is not
needed. CHANGING THE 12V BATTERY WARNINGS
Batteries normally produce explosive
gases which can cause personal injury.
Therefore, do not allow flames, sparks or
lighted substances to come near the battery.
When working near the battery, always shield
your face and protect your eyes. Always
provide proper ventilation. When lifting a plastic-cased battery,
excessive pressure on the end walls
could cause acid to flow through the vent
caps, resulting in personal injury and damage
to the vehicle or battery. Lift the battery with
a battery carrier or with your hands on
opposite corners. WARNINGS
Keep batteries out of reach of children.
Batteries contain sulfuric acid. Avoid
contact with skin, eyes or clothing. Shield
your eyes when working near the battery to
protect against possible splashing of acid
solution. In case of acid contact with skin or
eyes, flush immediately with water for a
minimum of 15 minutes and get prompt
medical attention. If acid is swallowed, call a
physician immediately. Your vehicle is equipped with a Motorcraft®
maintenance-free battery which normally
does not require additional water during its
life of service.
Note:
If your battery has a cover or shield,
make sure it is reinstalled after the battery
has been cleaned or replaced.
Note: See an authorized dealer for low
voltage battery access, testing, or
replacement.
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General
•
Store all vehicles in a dry, ventilated
place.
• Protect from sunlight, if possible.
• If vehicles are stored outside, they
require regular maintenance to protect
against rust and damage.
Body
• Wash your vehicle thoroughly to remove
dirt, grease, oil, tar or mud from exterior
surfaces, rear-wheel housing and the
underside of front fenders.
• Periodically wash your vehicle if it is
stored in exposed locations.
• Touch-up exposed or primed metal to
prevent rust.
• Cover chrome and stainless steel parts
with a thick coat of auto wax to prevent
discoloration. Re-wax as necessary when
you wash your vehicle.
• Lubricate all hood, door and trunk lid
hinges, and latches with a light grade oil. •
Cover interior trim to prevent fading.
• Keep all rubber parts free from oil and
solvents.
Engine
• The engine oil and filter should be
changed prior to storage because used
engine oil contains contaminates that
may cause engine damage.
• Start the engine every 15 days for a
minimum of 15 minutes. Run at fast idle
with the climate controls set to defrost
until the engine reaches normal
operating temperature.
• With your foot on the brake, shift through
all the gears while the engine is running.
• We recommend that you change the
engine oil before you use your vehicle
again.
Fuel system
• Fill the fuel tank with high-quality fuel
until the first automatic shutoff of the fuel
pump nozzle. Cooling system
•
Protect against freezing temperatures.
• When removing your vehicle from
storage, check coolant fluid level.
Confirm that there are no cooling system
leaks and that fluid is at the
recommended level.
Battery
• Check and recharge as necessary. Keep
connections clean.
• If storing your vehicle for more than 30
days without recharging the battery, we
recommend that you disconnect the
battery cables to maintain battery charge
for quick starting.
Note: It is necessary to reset memory
features if battery cables are disconnected.
Brakes
• Make sure the brakes and parking brake
release fully.
Tires
• Maintain recommended air pressure.
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TIRE PRESSURE MONITORING
SYSTEM
WARNING
The tire pressure monitoring system is
not a substitute for manually checking
tire pressure. The tire pressure should be
checked periodically (at least monthly) using
a tire gauge, see Inflating your tires in this
chapter. Failure to properly maintain your
tire pressure could increase the risk of tire
failure, loss of control, vehicle rollover and
personal injury. Each tire, including the spare (if
provided), should be checked
monthly when cold and inflated to
the inflation pressure recommended by the
vehicle manufacturer on the vehicle placard
or tire inflation pressure label. (If your vehicle
has tires of a different size than the size
indicated on the vehicle placard or tire
inflation pressure label, you should
determine the proper tire inflation pressure
for those tires.) As an added safety feature, your vehicle has
been equipped with a Tire Pressure
Monitoring System (TPMS) that illuminates a
low tire pressure telltale when one or more
of your tires is significantly under-inflated.
Accordingly, when the low tire pressure
telltale illuminates, you should stop and
check your tires as soon as possible, and
inflate them to the proper pressure. Driving
on a significantly under-inflated tire causes
the tire to overheat and can lead to tire
failure. Under-inflation also reduces fuel
efficiency and tire tread life, and may affect
the vehicle
’s handling and stopping ability.
Please note that the TPMS is not a substitute
for proper tire maintenance, and it is the
driver’ s responsibility to maintain correct tire
pressure, even if under-inflation has not
reached the level to trigger illumination of
the TPMS low tire pressure telltale. Your vehicle has also been equipped with a
TPMS malfunction indicator to indicate when
the system is not operating properly. The
TPMS malfunction indicator is combined with
the low tire pressure telltale. When the
system detects a malfunction, the telltale will
flash for approximately one minute and then
remain continuously illuminated. This
sequence will continue upon subsequent
vehicle start-ups as long as the malfunction
exists.
When the malfunction indicator is illuminated,
the system may not be able to detect or
signal low tire pressure as intended. TPMS
malfunctions may occur for a variety of
reasons, including the installation of
replacement or alternate tires or wheels on
the vehicle that prevent the TPMS from
functioning properly. Always check the TPMS
malfunction telltale after replacing one or
more tires or wheels on your vehicle to
ensure that the replacement or alternate tires
and wheels allow the TPMS to continue to
function properly.
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MKZ (), enUSA Wheels and Tires