2015 Lexus ES300h Opening, closing and locking the doors and trunk / Owner's Manual (OM33B99U)

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ES350_300h_OM_OM33B99U_(U)
8-2. Steps to take in an emergency
8
When trouble arises
If your vehicle needs to be towed
The following may indicate a problem with your transmission transmission>. Contact your Lexus de aler or commercial towing service
before towing.
●Gasoline vehicles: The engine is ru nning but the vehicle will not move.
●Hybrid vehicles: A warning messag e for the hybrid system is shown on
the multi-information display and the vehicle does not move.
●The vehicle makes an abnormal sound.
Do not tow with a sling-type truck to
prevent body damage.
If towing is necessary, we recommend having your vehicle towed by
your Lexus dealer or commercial towing service, using a lift-type truck
or flat bed truck.
Use a safety chain system for all towing, and abide by all state/provin-
cial and local laws.
Situations needs to cont act dealers before towing
Towing with a sling-type truck

6188-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
If your Lexus is transported by a flat
bed truck, it should be tied down at
the locations shown in the illustra-
tion.
If you use chains or cables to tie
down your vehicle, the angles
shaded in black must be 45 .
Do not overly tighten the tie downs
or the vehicle may be damaged.
Towing with a wheel -lift type truck
From the frontFrom the rear
Release the parking brake. Use a towing dolly under the front wheels.
Using a flat bed truck

6198-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
Gasoline vehicles: If a tow truck is
not available in an emergency, your
vehicle may be temporarily towed
using a cable or chain secured to
the emergency towing eyelet. This
should only be attempted on hard
surfaced roads for 50 miles (80
km) at low speeds.
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steeri ng and brakes must be in good condi-
tion.
Hybrid vehicles: If a tow truck is not available in an emergency, your vehi-
cle may be temporarily towed using a cable or chain secured to the emer-
gency towing eyelet. This should only be attempted on hard surfaced
roads for short distances at under 18 mph (30 km/h).
A driver must be in the vehicle to steer and operate the brakes. The vehi-
cle’s wheels, drive train, axles, steeri ng and brakes must be in good condi-
tion.
Emergency towing

6208-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
Take out the towing eyelet. (P. 660)
Remove the eyelet cover using a
flathead screwdriver.
To protect the bodywork, place a rag
between the screwdriver and the vehi-
cle body as shown in the illustration.
Insert the towing eyelet into the
hole and tighten partially by hand.
Tighten down the towing eyelet
securely using a wheel nut
wrench.
Securely attach a cable or chain to the towing eyelet.
Take care not to damage the vehicle body.
Installing towing eyelet
1
2
3
4
5

6218-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
Gasoline vehicles: Enter the vehicle being towed and start the engine.
If the engine does not start, turn the “START STOP ENGINE” switch to IGNI-
TION ON mode
Hybrid vehicles: Enter the vehicle being towed and start the hybrid sys-
tem.
If the hybrid system does not start, turn the “POWER” switch to ON mode.
Shift the shift position to N and release the parking brake.
When the shift lever cannot be shifted: P. 6 76
■While towing
If the engine is not running , the power assist for the brakes
and steering will not func tion, making steering and braking more difficult.
■Wheel nut wrench
Wheel nut wrench is installed in luggage compartment. ( P. 6 6 0 )
6
7

6228-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
CAUTION
Observe the following precautions.
Failure to do so may result in death or serious injury.
■When towing the vehicle
■While towing
●When towing using cables or chains, avoid sudden starts, etc. which place exces-
sive stress on the eyelet, cables or chains. The towing eyelet, cables or chains may
become damaged, broken debris may hit people and cause serious damage.
●Do not turn the “START STOP ENGINE” <“POWER”> switch off.
This may lead to an accident as the front wheels will be locked by the parking lock.
■Installing towing eyelet to the vehicle
Make sure that towing eyel et is installed securely.
If not securely installed, towing eyelets may come loose during towing.
Gasoline vehicles: Be sure to transport the
vehicle with the front wheels raised or with all
four wheels raised off the ground.
If the vehicle is towed with the front wheels
contacting the ground, the drivetrain and
related parts may be damaged.
Hybrid vehicles: Be sure to transport the
vehicle with the front wheels raised or with all
four wheels raised off the ground. If the vehi-
cle is towed with the front wheels contacting
the ground, the drivetrain and related parts
may be damaged or electricity generated by
the operation of the motor may cause a fire
to occur depending on the nature of the
damage or malfunction.

6238-2. Steps to take in an emergency
ES350_300h_OM_OM33B99U_(U)
8
When trouble arises
NOTICE
■To prevent damage to the vehicle when towing using a wheel-lift type truck
When raising the vehicle, ensure adequate ground clearance for towing at the
opposite end of the raised vehicle. Without adequate clearance, the vehicle could
be damaged while being towed.
■To prevent body damage when towing with a sling-type truck
Do not tow with a sling-type truck, either from the front or rear.

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ES350_300h_OM_OM33B99U_(U)
8-2. Steps to take in an emergency
If you think something is wrong
●Fluid leaks under the vehicle.
(Water dripping from the air conditioning after use is normal.)
●Flat-looking tires or uneven tire wear
●Engine coolant temperature gauge needle continually points higher
than normal.
●Changes in exhaust sound
●Excessive tire squeal when cornering
●Strange noises related to the suspension system
●Pinging or other noises related to the engine
●Engine missing, stumbling or running roughly
●Appreciable loss of power
●Vehicle pulls heavily to one side when braking
●Vehicle pulls heavily to one side when driving on a level road
●Loss of brake effectiveness, spongy feeling, pedal almost touches the
floor
If you notice any of the following symptoms, your vehicle probably
needs adjustment or repair. Contact your Lexus dealer as soon as pos-
sible.
Visible symptoms
Audible symptoms
Operational symptoms