2014 TESLA MODEL S battery

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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Tires and WheelsTires and Wheels
18MODEL S
Tires and WheelsMaintaining Tire Pressures
Keep tires inflated to the pressures shown on
the Tire and Loading Information label located
on the driver’s door pillar (even if it differs from
the pressure printed on the tire itself).
The Tire Pressure indicator light does not
immediately turn off when you adjust tire
pressure. After inflating the tire to the
recommended pressure, you must drive over 25
mph (40 km/h) for more than 10 minutes to
activate the Tire Pressure Monitoring System
(TPMS), which turns off the Tire Pressure
indicator light.
If the indicator light flashes for one minute
whenever you power on Model S, a fault with
the Tire Pressure Monitoring System (TPMS) is
detected (see page 21).
Checking and Adjusting Tire Pressures
Follow these steps when tires are cold and
Model S has been stationary for over three
hours:
1. Remove the valve cap.
2. Firmly press an accurate tire pressure
gauge onto the valve to measure pressure. 3.
If required, add air to reach the
recommended pressure.
4. Recheck pressure by removing and
reattaching the tire gauge.
5. If you added too much air, release air by
pressing the metal stem in the center of the
valve.
6. Recheck the pressure with the tire gauge
and adjust if necessary.
7. Replace the valve cap to prevent dirt from
entering. Periodically check the valve for
damage and leaks.
WARNING: Under-inflation is the most
common cause of tire failures. It can
cause a tire to overheat, resulting in severe tire
cracking, tread separation, or blowout, which
causes unexpected loss of vehicle control and
increased risk of injury . Under-inflation also
reduces Battery range and tire tread life.
WARNING: Check tire pressures using an
accurate pressure gauge when tires are
cold. It takes only one mile of driving to warm
up the tires sufficiently to affect tire pressures.
Parking the vehicle in direct sunlight or in hot
weather can also affect tire pressures. If you
must check warm tires, expect increased
pressures. Do not let air out of warm tires in an
attempt to match recommended cold tire
pressures. A hot tire at or below the
recommended cold tire inflation pressure is
dangerously under-inflated.
WARNING: Do not use any tire sealant
other than the type provided in a Tesla
tire repair kit. Other types can cause tire
pressure sensors to malfunction. If your
Model S did not include a tire repair kit, you can
purchase one from Tesla Motors.
Inspecting and Maintaining Tires
Regularly inspect the tread and side walls for
any sign of distortion (bulges), cuts or wear.
WARNING: Do not drive Model S if a tire
is damaged, excessively worn, or inflated
to an incorrect pressure. Check tires regularly
for wear, and ensure there are no cuts, bulges or
exposure of the ply/cord structure.
The Tire Pressure indicator light on
the instrument panel alerts you if
one or more tires is under- or
over-inflated.
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Disclaimers
SAFETY INFORMATION27
DisclaimersVehicle Telematics/Data Recorders
This vehicle is equipped with electronic
modules that monitor and record data from
various vehicle systems, including the motor,
Battery, braking and electrical systems. The
electronic modules record information about
various driving and vehicle conditions,
including braking, acceleration, trip and other
related information regarding your vehicle.
These modules also record information about
the vehicle’s features such as charging events
and status, the enabling/disabling of various
systems, diagnostic trouble codes, VIN, speed,
direction and location.
The data is stored by the vehicle and may be
accessed, used and stored by Tesla service
technicians during vehicle servicing or
periodically transmitted to Tesla wirelessly
through the vehicle’s telematics system. This
data may be used by Tesla for various purposes,
including, but not limited to: providing you with
Tesla telematics services; troubleshooting;
evaluation of your vehicle’s quality,
functionality and performance; analysis and
research by Tesla and its partners for the
improvement and design of our vehicles and
systems; and as otherwise may be required by
law. In servicing your vehicle, we can potentially
resolve issues remotely simply by reviewing
your vehicle’s data log.
Tesla’s telematics system wirelessly transmits
vehicle information to Tesla on a periodic basis.
The data is used as described above and helps
ensure the proper maintenance of your vehicle.
Additional Model S features may use your
vehicle’s telematics system and the information
provided, including features such as charging
reminders, software updates, and remote
access to, and control of, various systems of
your vehicle.
Tesla does not disclose the data recorded in
your vehicle to any third party except when:
• An agreement or consent from the vehicle’s
owner (or the leasing company for a leased
vehicle) is obtained.
• Officially requested by the police or other
authorities.
• Used as a defense for Tesla in a lawsuit.
• Ordered by a court of law. •
Used for research purposes without
disclosing details of the vehicle owner or
identification information.
• Disclosed to a Tesla affiliated company,
including their successors or assigns, or our
information systems and data management
providers.
In addition, Tesla does not disclose the data
recorded to an owner unless it pertains to a
non-warranty repair service and in this case,
will disclose only the data that is related to the
repair.
Quality Control
You might notice a few miles/kms on the
odometer when you take delivery of your
Model S. This is a result of a comprehensive
testing process that ensures the quality of your
Model S.
The testing process includes extensive
inspections during and after production. The
final inspection takes place at Tesla Motors and
includes a road test conducted by a Tesla
technician.
California Proposition 65
WARNING: Certain vehicle components
contain or emit chemicals known to the
State of California to cause cancer and birth
defects or other reproductive harm. In addition,
certain fluids contained in vehicles and certain
products of component wear contain or emit
chemicals known to the State of California to
cause cancer and birth defects or other
reproductive harm.
WARNING: Certain components of this
vehicle such as airbag modules and seat
belt pre-tensioners may contain Perchlorate
Material. Special handling may be required for
service or vehicle end of life disposal. See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
WARNING: Battery posts, terminals, and
related accessories contain lead and lead
compounds. Wash hands after handling.
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Warranty (North America)
WARRANTY33
Ownership Transfer
This New Vehicle Limited Warranty is transferable at no cost to any person(s) who subsequently and
lawfully assume(s) ownership of the vehicle after the first retail purchaser within the described
limitations of this New Vehicle Limited Warranty (“subsequent purchaser”).
Who Can Enforce this New Vehicle Limited Warranty?
The first retail purchaser, or subsequent purchaser, of a new Model S vehicle sold in the Tesla North
America Warranty Region, titled or registered in the name of the first retail purchaser, or subsequent
purchaser, according to the laws of the 50 states of the United States of America, the District of
Columbia, or Canada, can enforce this New Vehicle Limited Warranty, subject to the terms of this
New Vehicle Limited Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the fi rst day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
replacement of the vehicle, under this New Vehi cle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Li mited Warranty ends, or as otherwise provided by
applicable law.
Wa r ra n t y C ove ra g e
This New Vehicle Limited Warranty includes the Basic Vehicle Limited Warranty, the Supplemental
Restraint System (“SRS”) Limited Warranty, and th e Battery Limited Warranty, each as described
below.
The exclusive remedy available to you under this New Vehicle Limited Warranty is the repair or
replacement of new or remanufactured parts by Tesla for the covered defects. Subject to the
exclusions and limitations described in this New Vehicle Limited Warranty, such repair or parts
replacement will be performed without cost to you by Tesla when Tesla is notified of the covered
defect within the applicable warranty peri od. Repairs will be performed using new or
remanufactured parts at the sole discretion of Tesl a. All replaced parts or other components are the
exclusive property of Tesla unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this
New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or replacement
necessary to correct defects in the materials or workmanship of any parts manufactured or supplied
by Tesla that occur under normal use for a period of 4 years or 50,000 miles (80,000 km), whichever
comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations describe d in this New Vehicle Limited Warranty, the SRS
Limited Warranty covers the repair or replacement necessary to correct defects in the materials or
workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that
occur under normal use for a period of 5 years or 60,000 miles (100,000 km), whichever comes first.
Battery Limited Warranty
The Model S lithium-ion battery (the “Battery”) is an extremely sophisticated powertrain component
designed to withstand extreme driving conditions. You can rest easy knowing that Tesla’s
state-of-the-art Battery is backed by this Battery Limited Warranty, which covers the repair or
replacement of any malfunctioning or defective Batt ery, subject to the limitations described below.
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Warranty (North America)Warranty (North America)
34MODEL S
If your Battery requires warranty service, Tesla will repair the unit, or replace it with a factory
reconditioned unit that has an energy capacity at least equal to that of the original Battery before
the failure occurred. To provide you with even more assurance, this Battery Limited Warranty will
also cover damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage
will not extend to damage that had already been sustained before a Battery fire occurred, or to any
damage if the Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s
Battery is covered under this Battery Limited Warranty for a period of 8 years or for the number of
miles/km specified below for your Battery configuration, whichever comes first:
• 60 kWh - 125,000 miles (200,000 km)
• 85 kWh - unlimited miles/km
Despite the breadth of this warranty, damage resulting from intentional actions (including
intentionally abusing or destroying your vehicle, or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the Battery
by non-Tesla personnel, is not covered under this Battery Limited Warranty.
In addition, damage resulting from the following activities is not covered under this Battery Limited
Wa r ra n t y :
• Exposing the vehicle to ambient temperatures above 140°F (60°C) or below -22°F (-30°C) for
more than 24 hours at a time;
• Physically damaging the Battery, or intentio nally attempting, either by physical means,
programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and
use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is NOT
covered under this Battery Limited Warranty. See your owner documentation for important
information on how to maximize the life and capacity of the Battery.
Exclusions and Limitations
This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operat ion, storage or transport, including, but not
limited to, any of the following:
• Failure to take the vehicle to a Tesla Service Center or Tesla authorized repair facility upon discovery of a defect covered by this New Vehicle Limited Warranty;
• Accidents, collisions, or objects striking the vehicle;
• Any repair, alteration or modification of the vehicl e, or the installation or use of fluids, parts or
accessories, made by a person or facility not authorized or certified to do so;
• Improper repair or maintenance, including use of fluids, parts or accessories other than those
specified in your owner documentation;
• Towing the vehicle;
• Improper winch procedures;
• Theft, vandalism, or riot;
• Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
• Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in competition,
racing or autocross or for any other purposes for which the vehicle is not designed;
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