2014 TESLA MODEL S air condition

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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Tires and WheelsTires and Wheels
20MODEL S
Improving Tire Mileage
To improve the mileage you get from your tires,
maintain tires at the recommended tire
pressures (see page 18), observe speed limits
and advisory speeds, and avoid:
• Pulling away quickly, or hard acceleration.
• Fast turns and heavy braking.
• Potholes and objects in the road.
• Hitting curbs when parking.
• Contaminating tires with fluids that can
cause damage.
Replacing Tires and Wheels
Tires degrade over time due to the effects of
ultraviolet light, extreme temperatures, high
loads, and environmental conditions. It is
recommended that tires are replaced every six
years, or sooner if required.
Wheel rims and tires are matched to suit the
handling characteristics of the vehicle.
Replacement tires must comply with the
original specification. If tires other than those
specified are used, ensure that the load and
speed ratings marked on the tire (see page 22)
equal or exceed those of the original
specification.
Ideally, you should replace all four tires at the
same time. If this is not possible, replace the
tires in pairs (both front or both rear). When
replacing tires, always rebalance and check the
alignment of wheels.
WARNING: For your safety, use only tires
and wheels that match the original
specification. Tires that do not match the
original specification can affect the operation
of the Tire Pressure Monitoring System (TPMS).
Asymmetric Tires
Model S tires are asymmetric and must be
mounted on the wheel with the correct sidewall
facing outward. The sidewall of the tire is
marked with the word OUTSIDE . When new
tires are installed, make sure that the tires are
correctly mounted on the wheels. WARNING: Road holding is seriously
impaired if the tires are incorrectly
installed on the wheels.
Winter Tires
In snowy and icy conditions, consider installing
winter tires. Winter tires must be the same size,
brand, construction and tread pattern on all
four wheels. For recommendations on winter
tires, contact Tesla.
WARNING: On dry roads, winter tires
could have less traction than the
originally installed tires.
Using Tire Chains
Tesla has tested and approved Security Chain
Company (SCC) Model Z-563 chains for use on
the rear wheels. These chains must only be
used if your Model S has 245/45R19 rear tires
installed. Do not use chains on 21” tires.
When installing tire chains, follow the
instructions provided by the tire chain
manufacturer. Mount them as tightly as
possible.
When using tire chains:
• Drive slowly—do not exceed 30 mph
(48 km/h).
• Avoid heavily loading Model S (heavy loads
can reduce the clearance between the tires
and the body).
• Remove the tire chains as soon as
conditions allow.
NOTE: Tire chains are prohibited in some
jurisdictions. Check local laws before installing
tire chains.
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Tires and Wheels
SAFETY INFORMATION21
CAUTION: Using non-recommended tire
chains, or using tire chains on other sized
tires, can damage the suspension, body,
wheels, and/or brake lines. Damage caused by
using non-recommended tire chains is not
covered by the warranty.
CAUTION: Ensure that tire chains cannot
touch suspension components or brake
lines. If you hear the chains making
unusual noises that would indicate contact with
Model S, stop and investigate immediately.
Tire Pressure Monitoring
Each tire should be checked monthly when
cold and inflated to the recommended
pressures that are printed on the Tire and
Loading Information label located on the
d r i ve r ’s d o o r p i l l a r (s e e p a g e 1 8 ) . I f yo u r ve h i c l e
has tires of a different size than the size
indicated on the vehicle pl acard or tire inflation
pressure label, determine the proper tire
inflation pressure for those tires.
As an added safety feature, your vehicle has
been equipped with a tire pressure monitoring
system (TPMS) that displays a low tire pressure
telltale (Tire Pressure Warning) on the
instrument panel when one or more of your
tires is significantly under-inflated. Accordingly,
when the Tire Pressure indicator light displays
on the instrument panel alerting you of low tire
pressure, stop and check your tires as soon as
possible, and inflate them to the proper
pressure (see page 18). Driving on a
significantly under-inflated tire causes the tire
to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency and
tire tread life, and may affect the vehicle's
handling and stopping ability.
If Model S detects a fault with the Tire
Pressure Monitoring System (TPMS),
this indicator flashes for one minute
whenever you power on Model S.
NOTE: Installing accessories that are not
approved by Tesla can interfere with the TPMS
system.
WARNING: The TPMS is not a substitute
for proper tire maintenance, including
manually checking tire pressures and regularly
inspecting the condition of tires. It is the
driver's responsibility to maintain correct tire pressure, even if under-inflation has not
reached the level for the TPMS to trigger the
Tire Pressure Warning on the instrument panel.
TPMS Malfunction
Model S has also been equipped with a TPMS
malfunction indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is combined
with the low tire pressure
indicator light. When
the system detects a malfunction, the indicator
light flashes for approximately one minute after
Model S powers on, and then remains
continuously lit. This sequence continues upon
subsequent vehicle start-ups as long as the
malfunction exists.
When the TPMS malfunction indicator is on, the
system might not be able to detect or signal
low tire pressure as intended. TPMS
malfunctions can occur for a variety of reasons,
including installing replacement or alternate
tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check
the TPMS malfunction indicator light after
replacing one or more tires or wheels on your
vehicle to ensure that the replacement or
alternate tires and wheels allow the TPMS to
continue to function properly.
NOTE: If a tire has been replaced or repaired
using a different tire sealant than the one
available from Tesla, and a low tire pressure is
detected, it is possible that the tire sensor has
been damaged. Contact Tesla to have the fault
repaired as soon as possible.
Replacing a Tire Sensor
If the Tire Pressure wa rning indicator displays
frequently, contact Tesla to determine if a tire
sensor needs to be replaced. Tire sensors must
be replaced by a Tesla service technician who
can perform a brief setup procedure. If a
non-Tesla service center repairs or replaces a
tire, the tire sensor will not work until Tesla
performs the setup procedure.
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Disclaimers
SAFETY INFORMATION27
DisclaimersVehicle Telematics/Data Recorders
This vehicle is equipped with electronic
modules that monitor and record data from
various vehicle systems, including the motor,
Battery, braking and electrical systems. The
electronic modules record information about
various driving and vehicle conditions,
including braking, acceleration, trip and other
related information regarding your vehicle.
These modules also record information about
the vehicle’s features such as charging events
and status, the enabling/disabling of various
systems, diagnostic trouble codes, VIN, speed,
direction and location.
The data is stored by the vehicle and may be
accessed, used and stored by Tesla service
technicians during vehicle servicing or
periodically transmitted to Tesla wirelessly
through the vehicle’s telematics system. This
data may be used by Tesla for various purposes,
including, but not limited to: providing you with
Tesla telematics services; troubleshooting;
evaluation of your vehicle’s quality,
functionality and performance; analysis and
research by Tesla and its partners for the
improvement and design of our vehicles and
systems; and as otherwise may be required by
law. In servicing your vehicle, we can potentially
resolve issues remotely simply by reviewing
your vehicle’s data log.
Tesla’s telematics system wirelessly transmits
vehicle information to Tesla on a periodic basis.
The data is used as described above and helps
ensure the proper maintenance of your vehicle.
Additional Model S features may use your
vehicle’s telematics system and the information
provided, including features such as charging
reminders, software updates, and remote
access to, and control of, various systems of
your vehicle.
Tesla does not disclose the data recorded in
your vehicle to any third party except when:
• An agreement or consent from the vehicle’s
owner (or the leasing company for a leased
vehicle) is obtained.
• Officially requested by the police or other
authorities.
• Used as a defense for Tesla in a lawsuit.
• Ordered by a court of law. •
Used for research purposes without
disclosing details of the vehicle owner or
identification information.
• Disclosed to a Tesla affiliated company,
including their successors or assigns, or our
information systems and data management
providers.
In addition, Tesla does not disclose the data
recorded to an owner unless it pertains to a
non-warranty repair service and in this case,
will disclose only the data that is related to the
repair.
Quality Control
You might notice a few miles/kms on the
odometer when you take delivery of your
Model S. This is a result of a comprehensive
testing process that ensures the quality of your
Model S.
The testing process includes extensive
inspections during and after production. The
final inspection takes place at Tesla Motors and
includes a road test conducted by a Tesla
technician.
California Proposition 65
WARNING: Certain vehicle components
contain or emit chemicals known to the
State of California to cause cancer and birth
defects or other reproductive harm. In addition,
certain fluids contained in vehicles and certain
products of component wear contain or emit
chemicals known to the State of California to
cause cancer and birth defects or other
reproductive harm.
WARNING: Certain components of this
vehicle such as airbag modules and seat
belt pre-tensioners may contain Perchlorate
Material. Special handling may be required for
service or vehicle end of life disposal. See
http://www.dtsc.ca.gov/hazardouswaste/perchlorate.
WARNING: Battery posts, terminals, and
related accessories contain lead and lead
compounds. Wash hands after handling.
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Warranty (North America)Warranty (North America)
32MODEL S
WARRANTY (NORTH AMERICA)
Warranty (North America)General Warranty Provisions
Tesla Motors, Inc. (“Tesla”) will provide repairs to a Model S vehicle during the applicable warranty
period in accordance with the terms, conditions and limitations defined in this New Vehicle Limited
Warranty.
Who is the Warrantor?
What Vehicles are Covered?
This New Vehicle Limited Warranty applies to a Model S vehicle sold by Tesla in the Tesla North
America Warranty Region. For purposes of this New Vehicle Limited Warranty, the Tesla North
America Warranty Region is defined as all 50 states of the United States of America, the District of
Columbia, and all 13 provinces and territories of Canada, provided that you return to the North
America Warranty Region in order to receive wa rranty service. Any subsequent purchaser or
transferee must return to the North America Warran ty Region in order to obtain warranty service
regardless of the country in which such purchaser or transferee may have purchased the vehicle.
Multiple Warranty Conditions
This New Vehicle Limited Warranty contains warranty terms and conditions that may vary
depending on the part or system covered. A warranty for specific parts or systems is governed by
the coverage set forth in that warranty section as well as other provisions in this New Vehicle Limited
Wa r ra n t y.
Limitations and Disclaimers
This NEW VEHICLE LIMITED WARRANTY IS THE ONLY EXPRESS WARRANTY MADE IN
CONNECTION WITH YOUR TESLA VEHICLE. Implied and express warranties and conditions arising
under applicable state or provincial laws or federal statute or otherwise in law or in equity, if any,
including, but not limited to, implied warranties an d conditions of merchantability or merchantable
quality, fitness for a particular purpose, durability, or those arising by a course of dealing or usage
of trade, are disclaimed to the fullest extent allowable by law, or limited in duration to the term of
this New Vehicle Limited Warranty. Some states or provinces do not allow limitations on implied
warranties or conditions and/or how long an im plied warranty or condition lasts, so the above
limitations may not apply to you.
THE PERFORMANCE OF NECESSARY REPAIRS AND PARTS REPLACEMENT BY TESLA IS THE
EXCLUSIVE REMEDY UNDER THIS NEW VEHICLE LIMITED WARRANTY OR ANY IMPLIED
WARRANTIES. Tesla does not authorize any person or entity to create for it any other obligations
or liability in connection with this New Vehicle Limited Warranty. The decision of whether to repair
or replace a part or to use a new or remanufactured part will be made by Tesla, in its sole discretion.
Your Rights Under State Law
This New Vehicle Limited Warranty gives you specif ic legal rights. You may also have other rights
that vary from state to state.
Vehicles registered in the U.S.:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service Vehicles registered in Canada:
Tesla Motors Canada, Inc
.7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752) 1-877
-79-TESLA (1-877-798-3752)
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Warranty (North America)
WARRANTY33
Ownership Transfer
This New Vehicle Limited Warranty is transferable at no cost to any person(s) who subsequently and
lawfully assume(s) ownership of the vehicle after the first retail purchaser within the described
limitations of this New Vehicle Limited Warranty (“subsequent purchaser”).
Who Can Enforce this New Vehicle Limited Warranty?
The first retail purchaser, or subsequent purchaser, of a new Model S vehicle sold in the Tesla North
America Warranty Region, titled or registered in the name of the first retail purchaser, or subsequent
purchaser, according to the laws of the 50 states of the United States of America, the District of
Columbia, or Canada, can enforce this New Vehicle Limited Warranty, subject to the terms of this
New Vehicle Limited Warranty.
When Does the Warranty Period Begin and End?
This New Vehicle Limited Warranty begins on the fi rst day a new vehicle is put into use by delivery
to the first retail purchaser(s), or by leasing or registering as a company car or demonstrator,
whichever is earlier, and provides coverage for the period based on the specified warranty as
described in the section “WARRANTY COVERAGE.” Parts repaired or replaced, including
replacement of the vehicle, under this New Vehi cle Limited Warranty are covered only until the
applicable warranty period of this New Vehicle Li mited Warranty ends, or as otherwise provided by
applicable law.
Wa r ra n t y C ove ra g e
This New Vehicle Limited Warranty includes the Basic Vehicle Limited Warranty, the Supplemental
Restraint System (“SRS”) Limited Warranty, and th e Battery Limited Warranty, each as described
below.
The exclusive remedy available to you under this New Vehicle Limited Warranty is the repair or
replacement of new or remanufactured parts by Tesla for the covered defects. Subject to the
exclusions and limitations described in this New Vehicle Limited Warranty, such repair or parts
replacement will be performed without cost to you by Tesla when Tesla is notified of the covered
defect within the applicable warranty peri od. Repairs will be performed using new or
remanufactured parts at the sole discretion of Tesl a. All replaced parts or other components are the
exclusive property of Tesla unless otherwise provided under applicable law.
Basic Vehicle Limited Warranty
Subject to separate coverage for certain parts and the exclusions and limitations described in this
New Vehicle Limited Warranty, the Basic Vehicle Limited Warranty covers the repair or replacement
necessary to correct defects in the materials or workmanship of any parts manufactured or supplied
by Tesla that occur under normal use for a period of 4 years or 50,000 miles (80,000 km), whichever
comes first.
Supplemental Restraint System Limited Warranty
Subject to the exclusions and limitations describe d in this New Vehicle Limited Warranty, the SRS
Limited Warranty covers the repair or replacement necessary to correct defects in the materials or
workmanship of the vehicle’s seat belts or air bag system manufactured or supplied by Tesla that
occur under normal use for a period of 5 years or 60,000 miles (100,000 km), whichever comes first.
Battery Limited Warranty
The Model S lithium-ion battery (the “Battery”) is an extremely sophisticated powertrain component
designed to withstand extreme driving conditions. You can rest easy knowing that Tesla’s
state-of-the-art Battery is backed by this Battery Limited Warranty, which covers the repair or
replacement of any malfunctioning or defective Batt ery, subject to the limitations described below.
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Warranty (North America)Warranty (North America)
34MODEL S
If your Battery requires warranty service, Tesla will repair the unit, or replace it with a factory
reconditioned unit that has an energy capacity at least equal to that of the original Battery before
the failure occurred. To provide you with even more assurance, this Battery Limited Warranty will
also cover damage to your vehicle from a Battery fire even if it is the result of driver error. (Coverage
will not extend to damage that had already been sustained before a Battery fire occurred, or to any
damage if the Battery fire occurred after your vehicle had already been totaled.) Your vehicle’s
Battery is covered under this Battery Limited Warranty for a period of 8 years or for the number of
miles/km specified below for your Battery configuration, whichever comes first:
• 60 kWh - 125,000 miles (200,000 km)
• 85 kWh - unlimited miles/km
Despite the breadth of this warranty, damage resulting from intentional actions (including
intentionally abusing or destroying your vehicle, or ignoring active vehicle warnings), a collision or
accident (excluding from Battery fires as specified above), or the servicing or opening of the Battery
by non-Tesla personnel, is not covered under this Battery Limited Warranty.
In addition, damage resulting from the following activities is not covered under this Battery Limited
Wa r ra n t y :
• Exposing the vehicle to ambient temperatures above 140°F (60°C) or below -22°F (-30°C) for
more than 24 hours at a time;
• Physically damaging the Battery, or intentio nally attempting, either by physical means,
programming, or other methods, to extend (other than as specified in your owner
documentation) or reduce the life of the Battery;
• Exposing the Battery to direct flame (excluding from Battery fires as specified above); or,
• Flooding of the Battery.
The Battery, like all lithium-ion batteries, will experience gradual energy or power loss with time and
use. Loss of Battery energy or power over time or due to or resulting from Battery usage, is NOT
covered under this Battery Limited Warranty. See your owner documentation for important
information on how to maximize the life and capacity of the Battery.
Exclusions and Limitations
This New Vehicle Limited Warranty does not cover any vehicle damage or malfunction directly or
indirectly caused by, due to or resulting from normal wear or deterioration, abuse, misuse,
negligence, accident, improper maintenance, operat ion, storage or transport, including, but not
limited to, any of the following:
• Failure to take the vehicle to a Tesla Service Center or Tesla authorized repair facility upon discovery of a defect covered by this New Vehicle Limited Warranty;
• Accidents, collisions, or objects striking the vehicle;
• Any repair, alteration or modification of the vehicl e, or the installation or use of fluids, parts or
accessories, made by a person or facility not authorized or certified to do so;
• Improper repair or maintenance, including use of fluids, parts or accessories other than those
specified in your owner documentation;
• Towing the vehicle;
• Improper winch procedures;
• Theft, vandalism, or riot;
• Fire, explosion, earthquake, windstorm, lightning, hail, flood, or deep water;
• Driving the vehicle off-road, over uneven, rough, damaged or hazardous surfaces, including but not limited to, curbs, potholes, unfinished roads, debris, or other obstacles, or in competition,
racing or autocross or for any other purposes for which the vehicle is not designed;
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Warranty (North America)
WARRANTY35
• Overloading the vehicle;
• Using the vehicle as a stationary power source; and
The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or inse ct droppings, road debris (including stone chips), industry fallout,
rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning and other
environmental conditions.
Additional Limitations and Exclusions
In addition to the above exclusions and limitati ons, this New Vehicle Limited Warranty does not
cover any of the following:
• Any corrosion or paint defects including, but not limited to, the following:
•Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches; and
• Corrosion and paint defects caused by, due to or resulting from accidents, paint matching,
abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory,
exposure to chemical substances, or damages resu lting from an act of God or nature, fire, or
improper storage;
• Non-genuine Tesla parts or accessories or their inst allation, or any damage directly or indirectly
caused by, due to or resulting from the installation or use of non-genuine Tesla parts or
accessories:
• Certain individual items associated with the vehicle, including, but not limited to the tires, Mobile
Connector, High Power Wall Connector, any future connectors, and related charging adapters,
which have separate warranties subject to their own terms and conditions;
• W i n d s h i e l d o r w i n d ow g l a s s t h a t i s b ro ke n , c h i p p e d , s c rat c h e d , o r c ra c ke d , o t h e r t h a n a s a re s u l t
of a defect in material or workmanship of a Tesla manufactured or supplied windshield or
window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
•Standard 12 month or 12,500 mile service and diagnostics checks;
• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and
• Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
Vo i d e d Wa r ra n t y
You are responsible for the proper operation of the vehicle and for receiving and maintaining
detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintena nce items, which should be transferred to each
subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow the
specific instructions and recommendations regardin g the use and operation of the vehicle provided
in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories;
• Carrying passengers and cargo with in specified load limits; and
• Making all repairs.
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