Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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SAFETY INFORMATION5
SAFETY INFORMATION
Seat Belts
Wearing Seat Belts ................................................................................................................................................6
Wearing Seat Belts When Pregnant ........ ..................................................................... .................. ................6
Seat Belt Pre-tensioners ....................................................................................................... ............................... 7
Testing Seat Belts ............................................................................................................. ..................................... 7
Seat Belt Warnings ............................................................................................................. ................................... 7
Child Safety Seats
Guidelines for Seating Children ................................................................................................ ........................9
Choosing a Child Safety Seat ................................................................................................... .........................9
Seating Larger Children ........................................................................................................ ............................. 10
Installing Child Safety Seats.................................................................................................. ........................... 10
Installing Seat Belt Retained Child Seats ...................................................................................... .............. 10
Installing LATCH Child Seats ................................................................................................... ......................... 11
Attaching Upper Tether Straps .......................................................................................... ............................ 12
Testing a Child Safety Seat .................................................................................................... .......................... 12
Warnings - Child Safety Seats .................................................................................................. ...................... 12
Tesla Built-In Rear Facing Child SeatsUsage Restrictions ............................................................................................................................................... 14
Opening .......... .............................................................................................................. ........................................... 14
Storing ........................................................................................................................ .............................................. 15
Seating a Child ................................................................................................................ ...................................... 16
Warnings - Tesla Child Seats ................................................................................................... ........................ 17
Tires and WheelsMaintaining Tire Pressures ................................................................................................................................ 18
Inspecting and Maintaining Tires ............................................................................................... .................... 18
Replacing Tires and Wheels.... ......................................................................................... ............................... 20
Using Tire Chains.............................................................................................................. ................................... 20
Tire Pressure Monitoring ....................................................................................................... ............................ 21
Understanding Tire Markings .................................................................................................... ..................... 22
Wheels and Tires Glossary ... ............................................................ ....................................... ........................ 24
Vehicle Loading
Load Capacity Labeling ......................................................................................................... ........................... 25
Calculating Load Limits ..... ................................................................................................... ............................ 26
Towing a Trailer ............................................................................................................... .................................... 26
DisclaimersVehicle Telematics/Data Recorders .............................................................................................. .............. 27
Quality Control ................................................................................................................ ..................................... 27
California Proposition 65..................................... ............................................................................................. 27
Declarations of Conformity................................................................................................................. 28
Reporting Concerns
Contacting Tesla............................................................................................................... ................................... 29
Reporting Safety Defects - US .................................................................................................. ..................... 29
Reporting Safety Defects - Canada .............................................................................................. ............... 29
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Tires and WheelsTires and Wheels
24MODEL S
Wheels and Tires Glossary
Accessory
We i g h tThe combined weight (in excess of those items replaced) of items available as
factory installed equipment.
Bead
The inner edge of a tire that is shaped to fit to the rim and form an air tight seal.
The bead is constructed of steel wires which are wrapped, or reinforced, by the
ply cords.
Cold Tire
Pressure The air pressure in a tire that has been
standing in excess of three hours, or
driven for less than one mile.
Curb Weight The weight of a standard vehicle, including any optional equipment fitted, and with the correct fluid levels.
Gross Vehicle
We i g h tThe maximum permissible weight of a vehicle with driver, passengers, load,
luggage, and equipment.
kPa (kilo pascal) A metric unit used to measure pressure. One kilo pascal equals approximately
0.145 psi.
Maximum
Inflation
PressureThe maximum pressure to which the tire should be inflated. This pressure is
given on the tire side wall in psi (lbf/in2).
CAUTION: This pressure marked on the tire is the maximum allowed by
the tire manufacturer. It is not the pressure Tesla recommends using for
Model S.
Maximum
Loaded Vehicle
We i g h t The sum of curb weight, accessory weight, vehicle capacity weight, and
production options weight.
Production
Options Weight
The combined weight of options installe
d which weigh in excess of 3 lb more
than the standard items that they replaced, and are not already considered in
curb or accessory weights.
PSI (lbf/in2) Pounds per square inch (the unit used to measure tire pressure).
Recommended
Tire Inflation
Pressure Tire inflation pressure, established by Tesl
a, which is based on the type of tires
that are mounted on the vehicle at the factory. This information can be found
on the Tire and Loading Information labe l located on the driver’s side door
pillar.
Rim The metal support for a tire, or tire and tube, upon which the tire beads are
seated.
Vehicle Capacity
We i g h tThe number of seats multiplied by 150 lb plus the rated amount of
load/luggage.
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Vehicle Loading
SAFETY INFORMATION25
Ve h i c l e L o a d i n gLoad Capacity Labeling
It is important to understand how much weight
your Model S can safely carry. This weight is
called the vehicle capacity weight and includes
the weight of all occupants, cargo and any
additional equipment added to your Model S
since it was manufactured.
There are two labels attached to Model S that
state how much weight it can safely carry.
These labels are located on the center door
post and are visible when the driver’s door is
open:
1. Tire and Loading Information label
2. Vehicle Certification label
WARNING: Overloading Model S has an
adverse effect on braking and handling,
which can compromise your safety or damage
Model S.
CAUTION: Never load more than 300 lbs
(136 kg) in the front trunk. Doing so can
cause damage.
CAUTION: Never store large amounts of
liquid in Model S. Significant spillage of
liquids can cause electrical components to
malfunction.
Tire and Loading Information Label
The Tire and Loading Information label
provides:
• The maximum number of occupant seating
positions.
• The maximum vehicle capacity weight. •
The size of the original tires.
• The cold inflation pressures for the original
front and rear tires. These pressures are
recommended to optimize ride and
handling characteristics.
United States:
Canada:
Never change this label, even if you use
different tires in the future.
If Model S is loaded to its full capacity, double
check all tires to ensure they are inflated to
their recommended pressure levels.
Vehicle Certification Label
The Vehicle Certification label provides: • GVWR - Gross Vehicle Weight Rating. The
maximum allowable total mass of Model S.
This is calculated as the weight of Model S,
all passengers, fluids, and cargo.
• GAWR FRT and GAWR RR - Gross Axle
Weight Rating for the front and rear axles.
The GAWR is the maximum distributed
weight that each axle can support.
United States:
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Vehicle LoadingVehicle Loading
26MODEL S
Canada:
CAUTION: To prevent damage, never
load Model S so that it is heavier than
GVWR or exceeds the individual GAWR
weights.
Calculating Load Limits
1. Locate the statement “The combined
weight of occupants and cargo should
never exceed XXX kg or XXX lbs” on your
vehicle’s “Tire and Loading Information”
label.
2. Determine the combined weight of the
driver and passengers that will be riding in
the vehicle.
3. Subtract the combined weight of the driver
and passengers from XXX kg or XXX lbs
(see Step 1).
4. The resulting figure equals the available
amount of cargo and luggage load
capacity. For example, if the “XXX” amount
equals 1400 lbs (635 kg) and there will be
f i v e 1 5 0 l b ( 6 8 k g ) p a s s e n g e r s i n t h e v e h i c l e ,
the amount of availa ble cargo and luggage
capacity is 650 lbs (1400 - 750
(5 x 150) = 650 lbs) or 294 kg (635 - 340
(5 x 68) = 294 kg.
5. Determine the combined weight of cargo
and luggage being loaded on the vehicle.
That weight must not exceed the available
cargo and luggage load capacity calculated
in Step 4.
WARNING: The front and rear trunks are
the preferred places to carry objects. In
an accident, or during hard braking and sharp
turns, loose items in the cabin could injure
occupants.
Example Load Limit Calculations
How much cargo you can carry in Model S
depends on the number and weight of
passengers. The followin g are typical examples
of calculated load limits. These examples
assume passengers weighi ng 150 lbs (68 kg). If
the passengers weigh more or less, the
available cargo and luggage load capacity
decreases or increases respectively.
Example 1: Driver and one passenger
Example 2: Driver and four passengers
The available cargo or luggage weight should
then be distributed betw een the front and rear
trunks.
CAUTION: Do not exceed the maximum
front trunk load weight of 300 lbs
(136 kg).
Towing a Trailer
WARNING: Do not tow a trailer. Model S
does not support a trailer hitch. Installing
one could damage Model S and increase the
risk of an accident.
DescriptionTo t a l
Vehicle capacity weight 954 lbs
(433 kg)
Subtract occupant weight
(2 x 150 lbs/68 kg) 300 lbs
(136 kg)
Ava i l a b l e c a rg o we i g h t 654 lbs
(297 kg)
DescriptionTo t a l
Vehicle capacity weight 954 lbs
(433 kg)
Subtract occupant weight
(5 x 150 lbs/68 kg) 750 lbs
(340 kg)
Ava i l a b l e c a rg o we i g h t 204 lbs
(93 kg)
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