2014 TESLA MODEL S mileage

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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Tires and WheelsTires and Wheels
20MODEL S
Improving Tire Mileage
To improve the mileage you get from your tires,
maintain tires at the recommended tire
pressures (see page 18), observe speed limits
and advisory speeds, and avoid:
• Pulling away quickly, or hard acceleration.
• Fast turns and heavy braking.
• Potholes and objects in the road.
• Hitting curbs when parking.
• Contaminating tires with fluids that can
cause damage.
Replacing Tires and Wheels
Tires degrade over time due to the effects of
ultraviolet light, extreme temperatures, high
loads, and environmental conditions. It is
recommended that tires are replaced every six
years, or sooner if required.
Wheel rims and tires are matched to suit the
handling characteristics of the vehicle.
Replacement tires must comply with the
original specification. If tires other than those
specified are used, ensure that the load and
speed ratings marked on the tire (see page 22)
equal or exceed those of the original
specification.
Ideally, you should replace all four tires at the
same time. If this is not possible, replace the
tires in pairs (both front or both rear). When
replacing tires, always rebalance and check the
alignment of wheels.
WARNING: For your safety, use only tires
and wheels that match the original
specification. Tires that do not match the
original specification can affect the operation
of the Tire Pressure Monitoring System (TPMS).
Asymmetric Tires
Model S tires are asymmetric and must be
mounted on the wheel with the correct sidewall
facing outward. The sidewall of the tire is
marked with the word OUTSIDE . When new
tires are installed, make sure that the tires are
correctly mounted on the wheels. WARNING: Road holding is seriously
impaired if the tires are incorrectly
installed on the wheels.
Winter Tires
In snowy and icy conditions, consider installing
winter tires. Winter tires must be the same size,
brand, construction and tread pattern on all
four wheels. For recommendations on winter
tires, contact Tesla.
WARNING: On dry roads, winter tires
could have less traction than the
originally installed tires.
Using Tire Chains
Tesla has tested and approved Security Chain
Company (SCC) Model Z-563 chains for use on
the rear wheels. These chains must only be
used if your Model S has 245/45R19 rear tires
installed. Do not use chains on 21” tires.
When installing tire chains, follow the
instructions provided by the tire chain
manufacturer. Mount them as tightly as
possible.
When using tire chains:
• Drive slowly—do not exceed 30 mph
(48 km/h).
• Avoid heavily loading Model S (heavy loads
can reduce the clearance between the tires
and the body).
• Remove the tire chains as soon as
conditions allow.
NOTE: Tire chains are prohibited in some
jurisdictions. Check local laws before installing
tire chains.
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Warranty (North America)
WARRANTY35
• Overloading the vehicle;
• Using the vehicle as a stationary power source; and
The environment or an act of God, including, but not limited to, exposure to sunlight, airborne
chemicals, tree sap, animal or inse ct droppings, road debris (including stone chips), industry fallout,
rail dust, salt, hail, floods, wind storms, acid rain, fire, water, contamination, lightning and other
environmental conditions.
Additional Limitations and Exclusions
In addition to the above exclusions and limitati ons, this New Vehicle Limited Warranty does not
cover any of the following:
• Any corrosion or paint defects including, but not limited to, the following:
•Corrosion from defects in non-Tesla manufactured or supplied materials or workmanship
causing perforation (holes) in body panels or the chassis from the inside out;
• Surface or cosmetic corrosion causing perforation in body panels or the chassis from the
outside in, such as stone chips or scratches; and
• Corrosion and paint defects caused by, due to or resulting from accidents, paint matching,
abuse, neglect, improper maintenance or operation of the vehicle, installation of an accessory,
exposure to chemical substances, or damages resu lting from an act of God or nature, fire, or
improper storage;
• Non-genuine Tesla parts or accessories or their inst allation, or any damage directly or indirectly
caused by, due to or resulting from the installation or use of non-genuine Tesla parts or
accessories:
• Certain individual items associated with the vehicle, including, but not limited to the tires, Mobile
Connector, High Power Wall Connector, any future connectors, and related charging adapters,
which have separate warranties subject to their own terms and conditions;
• W i n d s h i e l d o r w i n d ow g l a s s t h a t i s b ro ke n , c h i p p e d , s c rat c h e d , o r c ra c ke d , o t h e r t h a n a s a re s u l t
of a defect in material or workmanship of a Tesla manufactured or supplied windshield or
window glass;
• General appearance or normal noise and vibration, including, but not limited to, brake squeal,
general knocks, creaks, rattles, and wind and road vibration; and
• Maintenance services, including, but not limited to, the following:
•Standard 12 month or 12,500 mile service and diagnostics checks;
• Wheel alignment or balancing;
• Appearance care (such as cleaning and polishing); and
• Expendable maintenance items (such as wiper blades/inserts, brake pads/linings, filters, etc.).
Vo i d e d Wa r ra n t y
You are responsible for the proper operation of the vehicle and for receiving and maintaining
detailed and accurate records of your vehicle’s maintenance, including the 17-digit Vehicle
Identification Number (“VIN”), servicing center name and address, mileage, date of service or
maintenance and description of service or maintena nce items, which should be transferred to each
subsequent purchaser. You may void this New Vehicle Limited Warranty if you do not follow the
specific instructions and recommendations regardin g the use and operation of the vehicle provided
in your Model S owner documentation, including, but not limited to:
• Complying with any recall advisories;
• Carrying passengers and cargo with in specified load limits; and
• Making all repairs.
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Warranty (North America)Warranty (North America)
36MODEL S
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage may
be excluded due to improper maintenance, service or repairs. Tesla Service Centers and Tesla
authorized repair facilities have special training, expertise, tools and supplies with respect to your
vehicle and, in certain cases, may employ the only persons or be the only facilities authorized or
certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Serv ice Center or Tesla authorized repair facility in
order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or alte red or the odometer or other related system
disconnected, altered or rendered inoperative so th at it is difficult to determine the VIN number
or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk,
rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages
Tesla hereby disclaims any and all indirect, incide ntal, special and consequential damages arising out
of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service
Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial
property, inconvenience or aggravation, emotional di stress or harm, commercial loss (including but
not limited to lost profits or earnings), towing char ges, bus fares, vehicle rental, service call charges,
gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges such as
telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warr anty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of
such damages or such damages are reasonably foreseeable. Some states or provinces do not allow
the exclusion or limitation of indirect, direct, spec ial, incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and deliver
the vehicle, at your expense, duri ng regular business hours to a Tesla Service Center, or such other
repair facility designated by Tesla in the Tesla No rth America Warranty Region. The location of the
nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location of
Tesla Service Centers is subject to change at any time and without prior notice.
Please be prepared to provide the VIN, which is lo cated on the upper dashboard on the driver’s side
of the vehicle and visible through the windshield and is also available on the vehicle registration and
title documentation, vehicle delivery date, current mileage and a description of the defect when you
contact Tesla.
In the event of a change of your address, plea se contact Tesla at the address or phone number
specified in the section of this New Vehicle Li mited Warranty titled “Who is the Warrantor?”.
Payment of Tax for Repairs
Some jurisdictions and/or local governments may requ ire that tax be collected on warranty repairs.
Where applicable law allows, you are responsible for payment of these taxes.
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Warranty (North America)Warranty (North America)
38MODEL S
Please send your written notification to:
Please include the following information:
• Your name and contact information;
• VIN;
• Name and location of the Tesla Store an d/or Tesla Service Center nearest you;
• Vehicle delivery date;
• Current mileage;
• Description of the defect; and
History of the attempts you have made with a Tesla Store or a Tesla representative to resolve the
concern, or of any repairs or services that were not performed by a Tesla Service Center or Tesla
authorized repair facility.
In the event any disputes, differences or controversies arise between you and Tesla related to this
New Vehicle Limited Warranty, Tesla will explore all possibilities for an amicable settlement. In case
an amicable settlement is not reached, Tesl a offers a dispute settlement program through:
NATIONAL CENTER FOR DISPUTE SETTLEMENT (“NCDS”)
P. O . B o x 5 2 6
Mt. Clemens, MI 48046
1-866-629-3204
Tesla requires that you submit your dispute to our dispute settlement program and wait for a
decision to be issued prior to pursuing any remedy under federal or state laws (including 15 U.S.C.
Section 2310 or California Civil Code Section 1793.22(b)), although you may be entitled to pursue a
remedy without submitting under certain state laws or if you pursue any rights or remedies not
created by these laws. This dispute settlement program administered by NCDS is free of charge to
you and is conducted by local NCDS professional s who are trained and experienced in mediation
and arbitration.
NCDS resolves disputes involving this New Vehicle Limited Warranty which arise during the
applicable warranty period specified in this New Vehicle Limited Warranty. However, NCDS will not
arbitrate claims involving a vehicle used primaril y for commercial purposes unless the “Lemon Law”
of your state covers (1) vehicles used for commercial purposes or (2) claims that an air bag failed to
deploy or deployed when it should not have. You mu st file a request for arbitration with NCDS within
60 days (or 6 months in certain jurisdictions) of the expiration of the appl icable warranty period,
provided you sent written notice to Tesla, as specified above, of the alleged defect during the
applicable warranty period.
To initiate arbitration, you must contact NCDS at 1-866-629-3204 or P.O. Box 526, Mt. Clemens, MI
4 8 0 4 6 , a n d co m p l e te a n N C D S c u s t o m e r c l a i m f o r m a n d m a i l i t t o N C D S . P l e a s e a l s o p rov i d e a co py
of your written notification sent to Tesla and/or a ll information required in such notification specified
above, your desired resolution, and all receipts if requesting reimbursement. Upon receipt of your
request, NCDS will contact you regarding the status of your case and provide you with additional
details about the program.
Vehicles registered in the U.S.:
Tesla Motors, Inc.
3500 Deer Creek Road
Palo Alto, California 94304
Attention: Vehicle Service Vehicles registered in Canada:
Tesla Motors Canada, Inc
.7175 Tranmere Road, Unit #2
Mississauga, Ontario L5S 1N4
Attention: Vehicle Service
1-877-79-TESLA (1-877-798-3752) 1-877
-79-TESLA (1-877-798-3752)
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