2014 TESLA MODEL S dashboard

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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Warranty (North America)Warranty (North America)
36MODEL S
Although Tesla does not require you to perform all service or repairs at a Tesla Service Center or
Tesla authorized repair facility, this New Vehicle Limited Warranty may be voided or coverage may
be excluded due to improper maintenance, service or repairs. Tesla Service Centers and Tesla
authorized repair facilities have special training, expertise, tools and supplies with respect to your
vehicle and, in certain cases, may employ the only persons or be the only facilities authorized or
certified to work on certain parts of your vehicle. Tesla strongly recommends that you have all
maintenance, service and repairs done at a Tesla Serv ice Center or Tesla authorized repair facility in
order to avoid voiding, or having coverage excluded under, this New Vehicle Limited Warranty.
The following will also void this New Vehicle Limited Warranty:
• Vehicles that have had the VIN defaced or alte red or the odometer or other related system
disconnected, altered or rendered inoperative so th at it is difficult to determine the VIN number
or actual mileage;
• Vehicles that have been labeled or branded as dismantled, fire-damaged, flood-damaged, junk,
rebuilt, salvage, reconstructed, irreparable or a total loss; and
• Vehicles that have been determined to be a total loss by an insurance company.
Damages
Tesla hereby disclaims any and all indirect, incide ntal, special and consequential damages arising out
of or relating to your vehicle, including, but not limited to, transportation to and from a Tesla Service
Center, loss of vehicle value, loss of time, loss of income, loss of use, loss of personal or commercial
property, inconvenience or aggravation, emotional di stress or harm, commercial loss (including but
not limited to lost profits or earnings), towing char ges, bus fares, vehicle rental, service call charges,
gasoline expenses, lodging expenses, damage to tow vehicle, and incidental charges such as
telephone calls, facsimile transmissions, and mailing expenses.
Tesla shall not be liable for any direct damages in an amount that exceeds the fair market value of
the vehicle at the time of the claim.
The above limitations and exclusions shall apply whether your claim is in contract, tort (including
negligence and gross negligence), breach of warr anty or condition, misrepresentation (whether
negligent or otherwise) or otherwise at law or in equity, even if Tesla is advised of the possibility of
such damages or such damages are reasonably foreseeable. Some states or provinces do not allow
the exclusion or limitation of indirect, direct, spec ial, incidental or consequential damages, so the
above limitations or exclusions may not apply to you.
Obtaining Warranty Service
To obtain warranty service, you must notify Tesla within the applicable warranty period, and deliver
the vehicle, at your expense, duri ng regular business hours to a Tesla Service Center, or such other
repair facility designated by Tesla in the Tesla No rth America Warranty Region. The location of the
nearest Tesla Service Center may be obtained by visiting www.teslamotors.com. The location of
Tesla Service Centers is subject to change at any time and without prior notice.
Please be prepared to provide the VIN, which is lo cated on the upper dashboard on the driver’s side
of the vehicle and visible through the windshield and is also available on the vehicle registration and
title documentation, vehicle delivery date, current mileage and a description of the defect when you
contact Tesla.
In the event of a change of your address, plea se contact Tesla at the address or phone number
specified in the section of this New Vehicle Li mited Warranty titled “Who is the Warrantor?”.
Payment of Tax for Repairs
Some jurisdictions and/or local governments may requ ire that tax be collected on warranty repairs.
Where applicable law allows, you are responsible for payment of these taxes.
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