2014 TESLA MODEL S suspension

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
Model S Quick Guide - NA Rev C.book Page 1 Wednesday, December 18, 2013 12:40 PM

Available 24 hours every day
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS CONTINUED
Connect the Tow Chain
The method used to connect the tow chain depends on whether Model S is equipped with a towing eye.
Attach the tow chains to the large hole on each of
the rearmost lower suspension arms , underneath
the front of the vehicle.
Pl

ace a 2” x 4” piece of wood between the tow
chains and the underbody.
CAUTION: Before pulling, position the wood
between the tow chain and the underbody to
protect the underbody from any damage that
could be caused by the tow chain.
Lower Suspension Arms
Remove the nose cone by inserting a plastic
pry tool into the top right corner, then gently
prying the nose cone toward you. When the
clip releases, pull the nose cone toward you,
without twisting or bending it, to release the
three remaining clips.CAUTION: Do not use a metal object
(such as a screwdriver). Doing so can
damage the nose cone and the
surrounding area.
Towing Eye (if equipped)
Fully insert the towing eye (found in the front
trunk) into the opening on the right side, then
turn it counter-clockwise until securely
fastened. When secure, attach the tow chain
to the towing eye.
CAUTION: Before pulling, make sure
the towing eye is securely tightened.
Model S Quick Guide - NA Rev C.book Page 2 Wednesday, December 18, 2013 12:40 PM

Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRAN SPORTERS CONTINUED
Pull Onto the Trailer and Secure the Wheels
Secure wheels using chocks and tie-down straps.
Ensure any metal parts on the tie-down straps do
not contact painted surfaces or the face of the
wheels.
Do not place straps over body panels or through
the wheels.
CAUTION: Attaching straps to the chassis,
suspension or other parts of the vehicle
body may cause damage.
CAUTION: To prevent damage, do not
transport Model S with the tires directly on
the ground.
Model S Quick Guide - NA Rev C.book Page 3 Wednesday, December 18, 2013 12:40 PM

Tires and Wheels
SAFETY INFORMATION21
CAUTION: Using non-recommended tire
chains, or using tire chains on other sized
tires, can damage the suspension, body,
wheels, and/or brake lines. Damage caused by
using non-recommended tire chains is not
covered by the warranty.
CAUTION: Ensure that tire chains cannot
touch suspension components or brake
lines. If you hear the chains making
unusual noises that would indicate contact with
Model S, stop and investigate immediately.
Tire Pressure Monitoring
Each tire should be checked monthly when
cold and inflated to the recommended
pressures that are printed on the Tire and
Loading Information label located on the
d r i ve r ’s d o o r p i l l a r (s e e p a g e 1 8 ) . I f yo u r ve h i c l e
has tires of a different size than the size
indicated on the vehicle pl acard or tire inflation
pressure label, determine the proper tire
inflation pressure for those tires.
As an added safety feature, your vehicle has
been equipped with a tire pressure monitoring
system (TPMS) that displays a low tire pressure
telltale (Tire Pressure Warning) on the
instrument panel when one or more of your
tires is significantly under-inflated. Accordingly,
when the Tire Pressure indicator light displays
on the instrument panel alerting you of low tire
pressure, stop and check your tires as soon as
possible, and inflate them to the proper
pressure (see page 18). Driving on a
significantly under-inflated tire causes the tire
to overheat and can lead to tire failure.
Under-inflation also reduces fuel efficiency and
tire tread life, and may affect the vehicle's
handling and stopping ability.
If Model S detects a fault with the Tire
Pressure Monitoring System (TPMS),
this indicator flashes for one minute
whenever you power on Model S.
NOTE: Installing accessories that are not
approved by Tesla can interfere with the TPMS
system.
WARNING: The TPMS is not a substitute
for proper tire maintenance, including
manually checking tire pressures and regularly
inspecting the condition of tires. It is the
driver's responsibility to maintain correct tire pressure, even if under-inflation has not
reached the level for the TPMS to trigger the
Tire Pressure Warning on the instrument panel.
TPMS Malfunction
Model S has also been equipped with a TPMS
malfunction indicator to indicate when the
system is not operating properly.
The TPMS malfunction indicator is combined
with the low tire pressure
indicator light. When
the system detects a malfunction, the indicator
light flashes for approximately one minute after
Model S powers on, and then remains
continuously lit. This sequence continues upon
subsequent vehicle start-ups as long as the
malfunction exists.
When the TPMS malfunction indicator is on, the
system might not be able to detect or signal
low tire pressure as intended. TPMS
malfunctions can occur for a variety of reasons,
including installing replacement or alternate
tires or wheels on the vehicle that prevent the
TPMS from functioning properly. Always check
the TPMS malfunction indicator light after
replacing one or more tires or wheels on your
vehicle to ensure that the replacement or
alternate tires and wheels allow the TPMS to
continue to function properly.
NOTE: If a tire has been replaced or repaired
using a different tire sealant than the one
available from Tesla, and a low tire pressure is
detected, it is possible that the tire sensor has
been damaged. Contact Tesla to have the fault
repaired as soon as possible.
Replacing a Tire Sensor
If the Tire Pressure wa rning indicator displays
frequently, contact Tesla to determine if a tire
sensor needs to be replaced. Tire sensors must
be replaced by a Tesla service technician who
can perform a brief setup procedure. If a
non-Tesla service center repairs or replaces a
tire, the tire sensor will not work until Tesla
performs the setup procedure.
Model S Quick Guide - NA Rev C.book Page 21 Wednesday, December 18, 2013 12:40 PM