Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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SAFETY INFORMATION5
SAFETY INFORMATION
Seat Belts
Wearing Seat Belts ................................................................................................................................................6
Wearing Seat Belts When Pregnant ........ ..................................................................... .................. ................6
Seat Belt Pre-tensioners ....................................................................................................... ............................... 7
Testing Seat Belts ............................................................................................................. ..................................... 7
Seat Belt Warnings ............................................................................................................. ................................... 7
Child Safety Seats
Guidelines for Seating Children ................................................................................................ ........................9
Choosing a Child Safety Seat ................................................................................................... .........................9
Seating Larger Children ........................................................................................................ ............................. 10
Installing Child Safety Seats.................................................................................................. ........................... 10
Installing Seat Belt Retained Child Seats ...................................................................................... .............. 10
Installing LATCH Child Seats ................................................................................................... ......................... 11
Attaching Upper Tether Straps .......................................................................................... ............................ 12
Testing a Child Safety Seat .................................................................................................... .......................... 12
Warnings - Child Safety Seats .................................................................................................. ...................... 12
Tesla Built-In Rear Facing Child SeatsUsage Restrictions ............................................................................................................................................... 14
Opening .......... .............................................................................................................. ........................................... 14
Storing ........................................................................................................................ .............................................. 15
Seating a Child ................................................................................................................ ...................................... 16
Warnings - Tesla Child Seats ................................................................................................... ........................ 17
Tires and WheelsMaintaining Tire Pressures ................................................................................................................................ 18
Inspecting and Maintaining Tires ............................................................................................... .................... 18
Replacing Tires and Wheels.... ......................................................................................... ............................... 20
Using Tire Chains.............................................................................................................. ................................... 20
Tire Pressure Monitoring ....................................................................................................... ............................ 21
Understanding Tire Markings .................................................................................................... ..................... 22
Wheels and Tires Glossary ... ............................................................ ....................................... ........................ 24
Vehicle Loading
Load Capacity Labeling ......................................................................................................... ........................... 25
Calculating Load Limits ..... ................................................................................................... ............................ 26
Towing a Trailer ............................................................................................................... .................................... 26
DisclaimersVehicle Telematics/Data Recorders .............................................................................................. .............. 27
Quality Control ................................................................................................................ ..................................... 27
California Proposition 65..................................... ............................................................................................. 27
Declarations of Conformity................................................................................................................. 28
Reporting Concerns
Contacting Tesla............................................................................................................... ................................... 29
Reporting Safety Defects - US .................................................................................................. ..................... 29
Reporting Safety Defects - Canada .............................................................................................. ............... 29
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Seat BeltsSeat Belts
8MODEL S
prevent a seat belt from being adjusted to
remove slack. A slack belt greatly reduces
occupant protection.
WARNING: Do not make modifications
that can interfere with the operation of a
seat belt, or that can cause a seat belt to
become inoperable.
WARNING: When seat belts are not in
use, they should be fully retracted and
not hanging loose. If a seat belt does not fully
retract, contact Tesla.
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Child Safety Seats
SAFETY INFORMATION9
Child Safety SeatsGuidelines for Seating Children
Your Model S seat belts in the front and second row seats are designed for adults and larger children.
You must restrain infants and small children in the second row seats only, and you must use a suitable
child safety seat appropriate for the child’s age, weight, and size. Carefully follow the instructions
provided by the manufacturer of the child safety se at. Never use child safety seats in the front row
passenger seat.
If your Model S is equipped with Tesla built-in rear facing child seats, these seats are child safety
seats and are designed only for children within a specific height and weight range (see page 14).
Choosing a Child Safety Seat
All children age 12 and under should ride in the rear (second row) seats. Always use a child safety
seat suitable for a young child’s age and weight.
CAUTION: Laws that govern how and where chil dren should be carried when traveling in a
vehicle are subject to change. It is the driver’s re sponsibility to keep up to date on, and comply
with, all current regulations in th e region(s) where Model S is driven. To check the child passenger
safety laws for your state, go to: http://www.ghsa.org/html/stateinfo/laws/childsafety_laws.html.
InfantsToddlersYoung children
Age Birth to 1 year* Over 1 year* 4 years and older, and less
than 57” (145 cm) tall
Weight Up to at least 20 lbs
(9 kg)* Over 20 lbs (9 kg)
(minimum) and up to
40 lbs (18 kg)*Over 40 lbs (18 kg)
Ty p e o f c h i l d
safety seat
Rear facing (or
convertible) Forward facing (or
convertible)*Belt retained booster seat
Seat position Rear facing only* Forward facing*
Forward facing
Recommended
attachment
methodIf combined weight of
child and safety seat is up
to 65 lbs (29 kg), attach
the safety seat using
either LATCH (lower
anchor only) or the seat
belt only.**
If combined weight of
child and safety seat is
over 65 lbs (29 kg),
attach the safety seat
using the seat belt only.** If combined weight of
child and safety seat is up
to 65 lbs (29 kg), attach
the safety seat using
either LATCH (both lower
anchors and top tether
anchor), or the seat belt
and upper tether strap.**
If combined weight of
child and safety seat is
over 65 lbs (29 kg),
attach the safety seat
using the seat belt and
upper tether strap.**Attach booster seats
using the seat belt only.
* Many child safety seats currently available allow childr
en to ride rear-facing using the child safety seat’s
integrated 5-point harness for a longer period of time BASED UPON SPECIFIC HEIGHT AND WEIGHT LIMITS.
Keep your child in a rear facing seat for as long as possible. CHECK THE CHILD SAFETY SEAT
MANUFACTURER’S INSTRUCTIONS AND CA REFULLY FOLLOW ALL INSTRUCTIONS.
**Subject to instructions provided by the child safety seat manufacturer.
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Child Safety Seats
SAFETY INFORMATION11
Installing LATCH Child Seats
Lower LATCH anchor positions are provided in
the second-row seats and are located between
the seat’s back rest and rear cushion. The exact
location of each anchor is identified by a child
safety seat identification button, illustrated
below. The button is located on the seat back,
directly above its associated anchor. Some
Model S vehicles have two LATCH seating
positions (outboard seating positions only),
whereas others have three.
On vehicles with the center LATCH position,
you can install two LATCH seats adjacent to
each other only if you install one of the seats on
the right (passenger side) and the other in the
center, as illustrated. To seat three children, use
a seat belt retained seat in the center position.
On vehicles without the center LATCH position,
install LATCH seats in the outboard seating
positions only, and always use a seat belt
retained seat in the center position. To install a LATCH retained child safety seat,
slide the safety seat latches onto the anchor
bars until they click into place. Carefully read
and follow the instructions provided by the
child safety seat manufacturer.
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Child Safety SeatsChild Safety Seats
12MODEL S
Once installed, test the security of the
installation before seating a child. Attempt to
twist the child safety seat from side to side and
try to pull it away from the seat, then check that
the anchors are still securely in place.
Attaching Upper Tether Straps
If an upper tether strap is provided, attach its
hook to the anchor point located on the back of
the rear seats. Always position the strap so that
it runs over the center of the Model S head support, except in cases where you are
installing a LATCH retained child safety seat in
the center position—in this case, run the strap
over the left hand side of the head support, as
shown. Tighten according to the child safety
seat manufacturer’s instructions.
NOTE: To prevent the strap from moving from
side to side, the top of the head support deforms.
Testing a Child Safety Seat
Before seating a child, always make sure the
child safety seat is not loose:
1. Hold the child safety seat by the belt path
and try to slide the safety seat from side to
side and front to back.
2.
If the seat moves more than one inch (2.5 cm),
it is too loose. Tighten the belt or reconnect
the LATCH retained child safety seat.
3. If you are unable to reduce slack, try a
different seat location or try another child
safety seat.
Warnings - Child Safety Seats
WARNING: Extreme hazard! Do not seat
a child on the front passenger seat even if
you are using a child safety seat. This seat has
an airbag in front of it. Even though Model S
disables this airbag when it detects a
lightweight passenger, do not rely on this
technology to protect your child.
WARNING: Do not use a forward facing
child safety seat until your child weighs
over 20 lbs (9 kg) and can sit independently. Up
to the age of two, a child's spine and neck are
not sufficiently developed to avoid injury in a
frontal impact.
WARNING: Do not allow a baby or infant
to be held on a lap. All children should be
restrained in an appropriate child safety seat at
all times.
WARNING: To ensure children are safely
seated, follow all instructions provided in
this document and by the manufacturer of the
child safety seat.
WARNING: Children should ride in a rear
facing child safety seat using the seat’s
integrated 5-point harness for as long as
possible.
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Tesla Built-In Rear Facing Child SeatsTesla Built-In Rear Facing Child Seats
14MODEL S
Tesla Built-In Rear Facing Child SeatsUsage Restrictions
The Tesla built-in rear facing child seats are
child restraint systems and must only be used
for children over 37” (94 cm) tall and weighing
between 35 and 77 lbs (16.2 to 35.2 kg).
Always ensure the top of the child’s head
cannot contact the vehicle and that the child is
seated comfortably with the seat belts
positioned and latched correctly. The child’s
pelvis must be held securely in place by the lap
belt. Follow all instructions provided and do
not use supplemental child safety seats in
these seats .
NOTE: Whenever a child is seated in the Tesla
built-in rear facing child seats, it is
recommended that you set the climate control
system to draw outside air into Model S instead
of recirculating the air. This draws more air into
the rear seating areas.
Opening
1.Remove the cover from the trunk floor and
pull the strap attached to the seat to lift the
seat assembly upward.
2. Push the seat assembly into position. 3.
Undo the Velcro strap.
4. Pull the handle to release the head supports
from the seat back, then pull the head
supports toward you to unfold them.
5. Raise the seat back to the upright position
and push until it locks into position. Visually
check to ensure that the retaining catches
are engaged.
6. Check that the seat back and seat base are
securely retained in the upright position by
trying to pull the seat back toward you.
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Tesla Built-In Rear Facing Child SeatsTesla Built-In Rear Facing Child Seats
16MODEL S
Seating a Child
The Tesla built-in rear facing child seats are
child restraint systems and must only be used
for children over 37” (94 cm) tall and weighing
between 35 and 77 lbs (16.2 to 35.2 kg).
Always ensure the top of the child’s head
cannot contact the vehicle and that the child is
seated comfortably with the seat belts
positioned and latched correctly. The child’s
pelvis must be held securely in place by the lap
belt. Follow all instructions provided and do
not use supplemental child safety seats in
these seats .
NOTE: Whenever a child is seated in the Tesla
built-in rear facing child seats, it is
recommended that you set the climate control
system to draw outside air into Model S instead
of recirculating the air. This draws more air into
the rear seating areas.
1. Position the child in the seat with arms
through the loops of the seat belts.
2. Connect the two halves of the seat belt
tongue.
3. Insert the seat belt tongue into the buckle
and ensure it is securely fastened.
4. Adjust the shoulder belts so they run over
the top of the child’s shoulders and away
from the face.
5. Connect the chest clip and adjust it to be as
high as possible without causing the
shoulder belts to touch the child’s neck. 6.
Pull the lower straps until the child is
securely held in the seat.
7. Slide the shoulder clips into place to ensure
the upper portion of the belts remain
positioned over the child’s shoulders.
To release, press the button on the buckle,
release the chest clip, and separate the two
halves of the seat restraint.
4
5
4
66
77
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