Call 1-877-79TESLA (1-877-798-3752)
ROADSIDE ASSISTANCE
INSTRUCTIONS FOR TRANSPORTERS
ROADSIDE ASSISTANCE
Roadside AssistanceTesla Roadside Assistance is available to you, 24 hours a day, 365 days a year, throughout the United
States and Canada for the duration of your warran ty period. To contact Roadside Assistance, call
1-877-79TESLA (1-877-798-3752) .
Advise the representative of the vehicle identification number (VIN), license plate number, mileage,
your location, and the nature of the problem. The VIN is on the upper dashboard on the driver’s side
of your vehicle and is visible through the windshield.
Roadside Assistance covers transportation of Model S for up to 50 miles in the event of a flat tire.
However, owners are responsible for transportation expenses if the Battery is over-discharged. For
a complete description of the terms and conditions of the Tesla Roadside Assistance Program, refer
to the policy that was provided to yo u by Tesla when you purchased Model S.
It is your responsibility to provide vehicle transporters with instructions on how to transport Model S.
Use a Flatbed Only
Use a flatbed trailer only, unless otherwise specified by
Tesla. Do not transport Model S with the tires directly on
the ground. To transport Model S, follow the instructions
exactly as described.
Damage caused by transporting Model
S is not covered by the warranty.
Disable Self-Leveling (air suspension vehicles only)
If Model S is equipped with Active Air Suspension, it automatically self-levels, even when power is
off. To prevent damage, use the touchscreen to ac tivate Jack mode, which disables self-leveling:
1. To u c h CONTROLS on the bottom left of the touchscreen.
2. Press the brake pedal, then touch Controls > Driving > Very High to maximize height.
3. To u c h Jack.
When Jack mode is active, Model S displays this indicator light on the instrument
panel, along with a message telling you that active suspension is disabled.
NOTE: Jack mode cancels when Model S is driven over 4.5 mph (7 km/h).
C A U T I O N : Fa i l u re t o a c t i v a t e J a c k m o d e o n a M o d e l S e q u i p p e d w i t h a c t i ve a i r s u s p e n s i o n c a n
result in the vehicle becoming loose during transport, which may cause significant damage.
Activate Tow Mode
Model S may automatically shift into Park when it detects the driver leaving the vehicle, even if it has
previously been shifted into Neutral. To keep Model S in Neutral (which disengages the parking
brake), you must use the touchscreen to activate Tow mode:
1. Shift into Park.
2. Press the brake pedal, then on the touchscreen, touch Controls > E-Brake & Power Off >
To w M o d e .
When Tow mode is active, Model S displays this indicator light on the instrument panel,
along with a message telling you that Model S is free-rolling.
NOTE: Tow mode cancels when Model S is shifted into Park.
CAUTION:
If the electrical system is not working, an d you therefore cannot release the electric
parking brake, attempt to quick start the 12V battery. For instructions, call the number noted
on the previous page. If a situ ation occurs where you cannot disengage the parking brake, use
tire skids or transport Model S for the shortest possible distance using wheeled dollies. Before doing
so, always check the dolly manufacturer’s sp ecifications and recommended load capacity.
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Child Safety Seats
SAFETY INFORMATION9
Child Safety SeatsGuidelines for Seating Children
Your Model S seat belts in the front and second row seats are designed for adults and larger children.
You must restrain infants and small children in the second row seats only, and you must use a suitable
child safety seat appropriate for the child’s age, weight, and size. Carefully follow the instructions
provided by the manufacturer of the child safety se at. Never use child safety seats in the front row
passenger seat.
If your Model S is equipped with Tesla built-in rear facing child seats, these seats are child safety
seats and are designed only for children within a specific height and weight range (see page 14).
Choosing a Child Safety Seat
All children age 12 and under should ride in the rear (second row) seats. Always use a child safety
seat suitable for a young child’s age and weight.
CAUTION: Laws that govern how and where chil dren should be carried when traveling in a
vehicle are subject to change. It is the driver’s re sponsibility to keep up to date on, and comply
with, all current regulations in th e region(s) where Model S is driven. To check the child passenger
safety laws for your state, go to: http://www.ghsa.org/html/stateinfo/laws/childsafety_laws.html.
InfantsToddlersYoung children
Age Birth to 1 year* Over 1 year* 4 years and older, and less
than 57” (145 cm) tall
Weight Up to at least 20 lbs
(9 kg)* Over 20 lbs (9 kg)
(minimum) and up to
40 lbs (18 kg)*Over 40 lbs (18 kg)
Ty p e o f c h i l d
safety seat
Rear facing (or
convertible) Forward facing (or
convertible)*Belt retained booster seat
Seat position Rear facing only* Forward facing*
Forward facing
Recommended
attachment
methodIf combined weight of
child and safety seat is up
to 65 lbs (29 kg), attach
the safety seat using
either LATCH (lower
anchor only) or the seat
belt only.**
If combined weight of
child and safety seat is
over 65 lbs (29 kg),
attach the safety seat
using the seat belt only.** If combined weight of
child and safety seat is up
to 65 lbs (29 kg), attach
the safety seat using
either LATCH (both lower
anchors and top tether
anchor), or the seat belt
and upper tether strap.**
If combined weight of
child and safety seat is
over 65 lbs (29 kg),
attach the safety seat
using the seat belt and
upper tether strap.**Attach booster seats
using the seat belt only.
* Many child safety seats currently available allow childr
en to ride rear-facing using the child safety seat’s
integrated 5-point harness for a longer period of time BASED UPON SPECIFIC HEIGHT AND WEIGHT LIMITS.
Keep your child in a rear facing seat for as long as possible. CHECK THE CHILD SAFETY SEAT
MANUFACTURER’S INSTRUCTIONS AND CA REFULLY FOLLOW ALL INSTRUCTIONS.
**Subject to instructions provided by the child safety seat manufacturer.
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Tires and Wheels
SAFETY INFORMATION23
1 Tire category. P indicates that the tire is for passenger vehicles.
2 Tire width. This 3-digit number is the width (in millimeters) of the tire from sidewall edge to sidewall edge.
3 Aspect ratio. This 2-digit number is the sidewall height as a percentage of the tread width. So, if the tread width is 205 mm, and the aspect ratio is 50, the sidewall height is 102 mm.
4 Tire construction. R indicates that the tire is of Radial ply construction. 5 Wheel diameter. This 2-digit number is th e diameter of the wheel rim in inches.
6 Load index. This 2 or 3-digit number is the weight each tire can support. This number is not always shown.
7 Speed rating. When stated, indicates the ma ximum speed (in mph) at which the tire can
be used for extended periods. Q=99 mph (1 60 km/h), R=106 mph (170 km/h), S=112 mph
(180 km/h), T=118 mph (190 km/h), U=124 mph (200 km/h), H=130 mph (210 km/h), V=149
mph (240 km/h), W=168 mph (270 km/h), Y=186 mph (300 km/h).
8 Tire composition and materials. The number of plies in both the tread area and the sidewall
area indicates how many layers of rubber coated material make up the structure of the tire.
Information is also provided on the type of materials used.
9 Maximum tire load. The maximum load which can be carried by the tire.
10 Maximum permissible inflation pressure. This pressure should not be used for normal
driving.
11 U.S. DOT Tire Identification Number (TIN). Begins with the letters DOT and indicates that
the tire meets all federal standards. The next 2 digits/letters represent the plant code
where it was manufactured, and the last 4 digits represent the week and year of
manufacture. For example, the number 1712 is us ed to represent the 17th week of 2012. The
other numbers are marketing codes used at the manufacturer’s discretion. This information
can be used to contact consumers if a tire defect requires a recall.
12 Treadwear grade. This number indicates the tire’s wear rate. The higher the treadwear
number is, the longer it should take for the tread to wear down. A tire rated at 400, for
example, lasts twice as long as a tire rated at 200.
13 Traction grade. Indicates a tire’s ability to stop on wet roads. A higher graded tire should allow you to stop your vehicle in a shorter distance than a tire with a lower grade. Traction
is graded from highest to lowest as AA, A, B, and C.
14 Temperature grade. The tire’s resistance to heat is grade A, B, or C, with A indicating the greatest resistance. This grading is provided fo r a correctly inflated tire, which is being used
within its speed and loading limits.
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