2014 MERCEDES-BENZ SPRINTER MY14 Operator’s Manual

Operator's Manual
General notes
Before you first drive off, read this Operator's
Manual carefully and familiarize yourself with
your vehicle.
Please adhere to the information and warning
notes in this Operator's Manual for your own
safety and to ensure a longer operating dura-
tion of the vehicle. Failure to observe the
instructions may lead to damage to the vehi-
cle or personal injury.
Damage to the vehicle, caused by not adher-
ing to the instructions, is not covered by the
New Vehicle Limited Warranty . Vehicle equipment
The Operator's Manual describes all models
and standard and optional equipment of your
vehicle that were available at the time of
going to print. Country-specific variations are
possible. Note that your vehicle may not be
equipped with all of the described functions.
This also applies to systems and functions
relevant to safety. The equipment in your
vehicle may therefore differ from that shown
in the descriptions and illustrations. The orig-
inal purchase contract documentation for
your vehicle contains a list of all of the sys-
tems in your vehicle.
If you have questions about equipment and
operation, consult any authorized Sprinter
Dealer.
The Operator's Manual, the Maintenance
Booklet and the equipment-dependent oper-
ating instructions are important documents
and should be kept in the vehicle. Service and vehicle operation
Maintenance and literature
The Service and Warranty Information Book-
let contains detailed information on the types
of warranty that your Sprinter is covered by,
including:
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Anti-Perforation Warranty
R Limited Warranty for Restraint Systems
(only vehicles that have been sold and reg-
istered in the state of Kansas)
R Legally required Emission Performance
Warranty
Replacement parts and accessories are sub-
ject to the Replacement Part and Accessory
Warranty of the dealer mentioned on the
inside cover. You can obtain these from any
authorized Sprinter dealer. Maintenance
The Maintenance Booklet and the Service and
Warranty Information Booklet describe all
necessary maintenance work that should be
carried out at regular intervals.
When you take the vehicle to an authorized
Sprinter dealer, always be sure to bring the
Maintenance/Service/Warranty Information
Booklet. Your customer service advisor
enters each maintenance service into the
Maintenance Booklet for you. Registering your vehicle
We may ask our authorized Sprinter Dealers
to carry out technical inspections on certain
vehicles to improve their quality or safety.
We can only inform you about vehicle checks
if we have your registration data. Introduction
23 Z

Your registration data is not stored if:
R you did not purchase your vehicle at an
authorized Sprinter Dealer.
R your vehicle has never been inspected at
an authorized Sprinter Dealer.
It is advisable to register your vehicle with an
authorized Sprinter Dealer. Please inform us
as soon as possible about any change of
address or vehicle ownership. Operating safety
Important safety notes
G
WARNING
Exhaust fumes, some of its constituents, and
certain vehicle components contain or emit
chemicals known to the State of California to
cause cancer and birth defects or other her-
itable genetic damage.
In addition, certain fluids contained in vehi-
cles, and certain products that are used as
components, contain chemicals known to the
State of California to cause cancer and birth
defects or other heritable genetic damage.
Air bags and pyrotechnic Emergency Tension-
ing Devices (ETDs) and remote control bat-
teries contain perchlorate material, which
may require special handling and regard for
the environment. Check with your local gov-
ernment's disposal guidelines.
In California, see www.dtsc.ca.gov/ Hazard-
ousWaste/Perchlorate/ index.cfm. G
WARNING
If you do not have the prescribed service/
maintenance work or any required repairs
carried out, this can result in malfunctions or
system failures. There is a risk of an accident.
Always have the prescribed service/mainte-
nance work as well as any required repairs
carried out at a qualified specialist workshop. G
WARNING
Modifications to electronic components, their
software as well as wiring can impair their
function and/or the function of other net-
worked components. In particular, systems
relevant to safety could also be affected. As a
result, these may no longer function as
intended and/or jeopardize the operating
safety of the vehicle. There is an increased
risk of an accident and injury.
Never tamper with the wiring as well as elec-
tronic components or their software. You
should have all work to electrical and elec-
tronic equipment carried out at a qualified
specialist workshop. G
WARNING
Flammable material such as leaves, grass or
twigs may ignite if they come into contact with
hot parts of the exhaust system. There is a
risk of fire.
When driving off road or on unpaved roads,
check the vehicle's underside regularly. In
particular, remove parts of plants or other
flammable materials which have become
trapped. In the case of damage, contact a
qualified specialist workshop.
The general operating permit for your vehicle
could be rendered invalid If you carry out
modifications to electronic components,
their software as well as wiring.
Driving off-road or on construction sites
increases the possibility of vehicle damage
which may in turn lead to the failure of certain
assemblies and systems.
There is a risk of damage to the vehicle if:
R the vehicle makes contact with the ground,
e.g. on a high curb or a loose road surface
R you drive too quickly over an obstacle, e.g.
a curb or a pothole
R a heavy object hits the underbody or chas-
sis component
In these or similar situations, the vehicle
body, the underbody, chassis components,
wheels or tires could be damaged even if this 24
Introduction

is not visible from the outside. Components
that have been damaged in this way can unex-
pectedly fail or no longer be able to assimilate
the loads occurring in the event of an acci-
dent. If the underbody paneling is damaged,
flammable material, such as leaves, grass or
twigs, could collect between the underbody
and underbody paneling. These materials
could ignite if they remain in contact with hot
components of the exhaust system for an
extended period. Have the vehicle checked
and repaired immediately at a qualified spe-
cialist workshop. If you become aware when
continuing the journey that driving safety has
been effected, stop as soon as possible in
accordance with the traffic conditions. In
such cases, consult a qualified specialist
workshop. Adapt your driving style to the off-
road driving conditions. Drive carefully. Have
any vehicle damage rectified at a qualified
specialist workshop as soon as possible. Declaration of conformity
Radio-based vehicle components USA:
"The wireless devices of this vehicle
comply with Part 15 of the FCC Rules. Oper-
ation is subject to the following two condi-
tions: 1) These devices may not cause harm-
ful interference. 2. This device must accept
any interference received, including interfer-
ence that may cause undesired operation.
Changes or modifications not expressly
approved by the party responsible for com-
pliance could void the user’s authority to
operate the equipment."
Canada: "The wireless devices of this vehicle
comply with Industry Canada license-exempt
RSS standard(s). Operation is subject to the
following two conditions: 1) These devices
may not cause harmful interference, and 2)
these devices must accept any interference
received, including interference that may
cause undesired operation of the device". Digital speedometer and odometer
Do not modify the vehicle's electronically
stored odometer by tampering with the elec-
tronics.
If you sell your vehicle, inform the buyer about
any changes to the total distance reading, for
example after replacing the speedometer.
Failure to do so may constitute a punishable
offense under national legislation. Changing the engine power output
! Increases in engine power can:
R change the emission values
R cause malfunctions
R cause consequential damage
The operating reliability of the engine is not
guaranteed in all cases.
Any tampering with the engine management
system in order to increase the engine power
output will lead to the loss of the New Vehicle
Limited Warranty and other warranty entitle-
ments.
If you sell the vehicle, inform the purchaser
about the changes to the engine power out-
put of the vehicle. If you do not inform the
buyer, this may constitute a punishable
offense under national legislation. Diagnostics connections
All diagnostics connections are only intended
for the connection of diagnostic equipment at
a qualified specialist workshop. G
WARNING
If you connect equipment to the diagnostics
connection in the vehicle, it may affect the
operation of the vehicle systems. As a result,
the operating safety of the vehicle could be
affected. There is a risk of an accident.
Do not connect any equipment to a diagnos-
tics connection in the vehicle. Introduction
25 Z

G
WARNING
Objects in the driver's footwell can restrict the
pedal travel or obstruct a depressed pedal.
The operating and road safety of the vehicle
is jeopardized. There is a risk of an accident.
Make sure that all objects in the vehicle are
stowed correctly, and that they cannot enter
the driver's footwell. Install the floormats
securely and as specified in order to ensure
sufficient clearance for the pedals. Do not use
loose floormats and do not place floormats on
top of one another.
! If the engine is switched off and a device
which is connected to the on-board diag-
nostics connection is being used, the bat-
tery may discharge.
Connecting equipment to the diagnostics
connections can lead to emissions monitor-
ing information being reset. The possible out-
come may be that the vehicle no longer fulfills
the emissions laws and regulations. This may
be a criminal offense or breach of road traffic
regulations in certain countries. Qualified specialist workshops
An authorized Sprinter Dealer is a qualified
specialist workshop. A qualified specialist
workshop has the necessary specialist knowl-
edge, tools and qualifications to correctly
carry out the work required on the vehicle.
This is especially the case for work relevant
to safety.
Observe the information in the Maintenance
Booklet.
The following work should always be carried
out at qualified specialist workshop:
R work relevant to safety
R service and maintenance work
R repair work
R modifications as well as installations and
alterations
R work on electronic components For this reason, we recommend an authorized
Sprinter Dealer. Proper use
G
WARNING
Gases and fluids from substances that con-
stitute a health hazard or react aggressively
can escape even from securely closed con-
tainers. When transporting such substances
in the vehicle interior, your ability to concen-
trate or your health could be affected during
the journey. Malfunctions, short circuits or
electrical component system failures may
also result. There is a risk of an accident and
fire.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
Do not store or transport any substances in
the vehicle interior which are hazardous to
health or react aggressively.
These include:
R solvents
R fuel
R oils and greases
R cleaning agents
R acids
There are various warning stickers affixed to
your vehicle. If you remove warning stickers,
others may fail to recognize the dangers.
Leave the warning stickers in their original
position.
Observe the following information when oper-
ating your vehicle:
R the safety information in these instructions
R the “Technical data“ section in this Opera-
tor's Manual
R traffic rules and regulations
R motor vehicle laws and safety standards 26
Introduction

Exhaust gas aftertreatment
The exhaust gas aftertreatment requires a
reducing agent known as Diesel Exhaust Fluid
(DEF) in order to function correctly. Filling up
the DEF tank is usually part of the service
scope. DEF consumption depends on opera-
tional and driving conditions and it is not nec-
essary to wait until the next scheduled
service to replenish the fluid. Fluid should be
added regularly to the DEF supply reservoir
during vehicle operation or, at the latest, after
receiving the first warning message via the
on-board computer.
To conform to emission regulations, you must
operate the vehicle with DEF and refill the
supply regularly. The engine management
recognizes attempts to operate the vehicle
without DEF, with thinned DEF or with
another reducing agent. After previous warn-
ing messages, the engine management then
prevents a further engine start.
If the DEF level drops below 1.5 US gal
(5.5 l), the first warning message is issued
and a warning tone sounds. After the mes-
sage appears for the first time, and under
normal driving conditions, the remaining DEF
reserve will last for approximately
1000 miles (1600 km) before the next mes-
sage.
After that, the 0.8 US gal (3.0 l)reserve mark
is reached. Once the reserve range has been
reached, you will receive the next warning
message and you will hear a series of warning
tones. After the first message, the DEF
reserve will last for approximately
1,200 miles (1,900 km) until the next mes-
sage is shown. However, you will only be able
to start the engine another 16 times.
You should immediately add 2.0 US gal
(7.6 l) of DEF (Y page 150) or have the DEF
supply reservoir filled at a qualified specialist
workshop.
When the number of remaining engine starts
is 0
0 the engine management prevents the
vehicle being driven at a speed exceeding 5 mph (8 km/h). The
Idle Mode Idle Modemessage
appears in the multifunction display:
If the 00B9 Check Engine indicator lamp lights
up, the exhaust gas aftertreatment is faulty or
an emission-related malfunction has occur-
red (Y page 213). You will then only be able
to drive a maximum 50 mi (80 km) before the
engine management restricts the number of
starts remaining.
If the exhaust gas aftertreatment is faulty,
have it checked and repaired at a qualified
specialist workshop.
Further information on DEF can be found in
the "Refueling" (Y page 149) and "Service
products and capacities" (Y page 324) sec-
tions. Attachments, bodies, equipment and
conversions
General notes !
For safety reasons, have add-on equip-
ment manufactured and installed accord-
ing to the Sprinter body/equipment mount-
ing directives in force. These body/equip-
ment mounting directives ensure that the
chassis and the body form one unit and that
maximum operating and road safety is ach-
ieved.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the distrib-
utor named on the inside of the front
cover for any deviations from the
approved body/equipment mounting
directives.
Approval from certified inspection agen-
cies or official approvals cannot rule out
risks to your safety.
We recommend that you use genuine
Mercedes-Benz parts as well as conversion
parts and accessories that have been specif-
ically approved by Mercedes-Benz for the
type of vehicle. Introduction
27 Z

These parts have been specially tested to
establish their safety, reliability and suitabil-
ity.
Further information can be obtained at any
authorized Sprinter Dealer.
Notes on the radiator Even seemingly small changes to the vehicle,
such as attaching a radiator trim for winter
driving, is not permitted. Do not cover up the
radiator. Do not use thermal mats, insect pro-
tection covers or anything similar.
Otherwise, the values of the diagnostic sys-
tem may be affected. Some of these values
are legally prescribed and must always be
correct.
Information on the cargo compartment
floor !
The wooden or plastic cargo area floor fit-
ted at the factory is an integral component
of the vehicle structure. The vehicle body
could be damaged if you have the load area
floor removed. This then affects the secur-
ing of loads and the maximum loading
capacity of the lashing points is no longer
guaranteed.
Therefore, do not have the load area floor
removed.
Sprinter body/equipment mounting
directives G
WARNING
The function of systems or components can
be affected by conversions or modifications
to the vehicle. They might not function prop-
erly any more and/or jeopardize the opera-
tional safety of the vehicle. There is an
increased risk of an accident and injury.
Conversions or modifications should always
be carried out at qualified specialist work-
shop.
If you intend to make modifications to your
vehicle, we strongly recommend that you contact the distributor named on the inside
of the front cover. There you will receive all
the necessary information and a charge may
be levied.
You alone accept the responsibility if body
manufacturers or dealers make modifications
that affect the final certification of the engine,
the vehicle or the equipment. This also
applies to the identification and documenta-
tion of modifications to the affected vehicle
components.
You are responsible for certification and con-
firmation that:
R all the applicable standards and regulations
that are affected by the vehicle modifica-
tion are met
R the modified vehicle fulfills the vehicle
safety standards and emissions laws and
regulations
R the modifications or installation of acces-
sories does not affect the safety of the
vehicle
We are not responsible for the final certifica-
tion, product liability or warranty claims
which result from the modifications. This
applies to:
R the modified components, assemblies or
systems
R any resulting noncompliance with any of
the emissions laws and regulations or the
motor vehicle safety standards
R any consequences arising from the
changes that make the vehicle less safe or
even render it defective
We do not assume responsibility as the final-
stage manufacturer or for the consequential
product liability. Problems with your vehicle
If you should experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to con-
tact an authorized Sprinter Dealer immedi- 28
Introduction

ately to have the problem diagnosed and rec-
tified.
If the problem cannot be rectified to your sat-
isfaction there:
R please discuss the problem with a manage-
ment representative from the authorized
Sprinter Dealer.
R if necessary, contact the distributor named
on the inside of the front cover. Limited Warranty
! Follow the instructions in this Operator's
Manual about the proper operation of your
vehicle as well as about possible vehicle
damage. Damage to your vehicle that
arises from culpable contravention of these
instructions is not covered by the Limited
Warranty of the distributor named on the
inside of the front cover. Data stored in the vehicle
A wide range of electronic components in
your vehicle contain data memories.
These data memories temporarily or perma-
nently store technical information about:
R The vehicle's operating state
R Incidents
R Malfunctions
In general, this technical information docu-
ments the state of a component, a module, a
system or the surroundings.
These include, for example:
R operating conditions of system compo-
nents, e.g. fluid levels
R the vehicle's status messages and those of
its individual components, e.g. number of
wheel revolutions/speed, deceleration in
movement, lateral acceleration, accelera-
tor pedal position
R malfunctions and defects in important sys-
tem components, e.g. lights, brakes R
vehicle reactions and operating conditions
in special driving situations, e.g. air bag
deployment, intervention of stability
control systems
R ambient conditions, e.g. outside tempera-
ture
This data is of an exclusively technical nature
and can be used to:
R assist in recognizing and rectifying mal-
functions and defects
R analyze vehicle functions, e.g. after an acci-
dent
R optimize vehicle function
The data cannot be used to trace the vehicle's
movements.
When your vehicle is serviced, technical infor-
mation can be read from the event data mem-
ory and malfunction data memory.
Services include, for example:
R repair services
R service processes
R warranties
R quality assurance
It is read by employees of the service network
(including manufacturers) using special diag-
nostic devices. More detailed information is
obtained from it, if required.
After a malfunction has been rectified, the
information is deleted from the malfunction
memory or is continually overwritten.
When operating the vehicle, situations are
conceivable in which this technical data, in
connection with other information (if neces-
sary, under consultation with an authorized
expert), could be traced to a person.
Examples include:
R accident reports
R damages to the vehicle
R witness statements
Further additional functions that have been
contractually agreed upon with the customer
allow certain vehicle data to be conveyed by
the vehicle as well. The additional functions Introduction
29 Z

include, for example, vehicle location in case
of an emergency. 30
Introduction