2014 LINCOLN MKZ HYBRID service schedule

Repairing Minor Paint Damage.............272
Cleaning the Alloy Wheels....................272
Vehicle Storage........................................273
Wheels and Tires
Temporary Mobility Kit
............................276
Tire Care
....................................................282
Using Snow Chains
.................................296
Tire Pressure Monitoring System........296
Technical Specifications
..........................301
Capacities and Specifications
Engine Specifications
.............................302
Motorcraft Parts
........................................303
Vehicle Identification Number..............304
Vehicle Certification Label
....................305
Transmission Code Designation..........305
Technical Specifications
.........................306
Audio System
General Information
................................309
Audio unit - Vehicles With: Premium AM/FM/CD..............................................310
Media Hub...................................................311
MyLincoln Touch ™
General Information
.................................313
Settings.......................................................323
Entertainment............................................334
Phone..........................................................355
Electric Vehicle Information
...................361
Information................................................365
Climate........................................................376
Navigation..................................................379 Accessories
Accessories...............................................389
Appendices
End User License Agreement
...............391
Ford Extended Service Plan (ESP)
Ford Extended Service Plan (ESP)......409
Scheduled Maintenance
General Maintenance Information
........412
Special Operating Conditions Scheduled Maintenance..........................................416
Normal Scheduled Maintenance
..........417
Scheduled Maintenance Record
.........420
5
MKZ (CC9) Table of Contents

For more information regarding Lincoln
Automotive Financial Services, as well as
access Account Manager, please go to
www.LincolnAFS.com.
REPLACEMENT PARTS
RECOMMENDATION
Your vehicle has been built to the highest
standards using quality parts. We
recommend that you demand the use of
genuine Ford and Motorcraft parts
whenever your vehicle requires scheduled
maintenance or repair. You can clearly
identify genuine Ford and Motorcraft parts
by looking for the Ford, FoMoCo or
Motorcraft branding on the parts or their
packaging.
Scheduled Maintenance and
Mechanical Repairs
One of the best ways for you to make sure
that your vehicle provides years of service
is to have it maintained in line with our
recommendations using parts that conform
to the specifications detailed in this
Owner’
s Manual. Genuine Ford and
Motorcraft parts meet or exceed these
specifications.
Collision Repairs
We hope that you never experience a
collision, but accidents do happen.
Genuine Ford replacement collision parts
meet our stringent requirements for fit,
finish, structural integrity, corrosion
protection and dent resistance. During vehicle development we validate these
parts deliver the intended level of
protection as a whole system. A great way
to know for sure you are getting this level
of protection is to use genuine Ford
replacement collision parts.
Warranty on Replacement Parts
Genuine Ford and Motorcraft replacement
parts are the only replacement parts that
benefit from a Ford Warranty. Damage
caused to your vehicle as a result of the
failure of non-Ford parts may not be
covered by the Ford Warranty. For
additional information, refer to the terms
and conditions of the Ford Warranty.
SPECIAL NOTICES
New Vehicle Limited Warranty
For a detailed description of what is
covered and what is not covered by your
vehicle
’s New Vehicle Limited Warranty,
refer to the Warranty Manual that is
provided to you along with your Owner’ s
Manual.
Special Instructions
For your added safety, your vehicle is fitted
with sophisticated electronic controls. WARNINGS
Failure to follow the specific
warnings and instructions could
result in personal injury. See
Supplementary Restraints System (page
39
).
12
MKZ (CC9) Introduction

Answer
Question
Your vehicle's engine and transmission are
designed to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are character-
istics of the Atkinson engine cycle and the
transmission technology that help maximize your hybrid's fuel economy.
Why does my engine rev up so high
sometimes when I accelerate?
The fan noise comes from a fan located
outside the high voltage battery. This fan
turns on when the battery requires cooling air. The fan speed, and associated noise
level, will change according to the amount of cooling required to maintain good
performance. Maintaining the battery
temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Running out of gas is not recommended.
However, you may be able to go about one mile, driving at 30 mph (48 km/h), if thebattery has a normal state of charge.
How far can I go in Electric Drive if I run out
of gas?
Change the engine oil every 10000 miles
(16000 km) under normal operating condi-
tions. See Scheduled Maintenance (page
412).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per gallon than gasoline. Your hybrid vehicle
is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
156
MKZ (CC9) Unique Driving Characteristics

Keep a record for at least one month and
record the type of driving (city or highway).
This provides an accurate estimate of the
vehicle
’s fuel economy under current
driving conditions. Additionally, keeping
records during summer and winter show
how temperature impacts fuel economy.
In general, lower temperatures mean lower
fuel economy.
EMISSION CONTROL SYSTEM WARNINGS
Do not park, idle, or drive your
vehicle in dry grass or other dry
ground cover. The emission system heats
up the engine compartment and exhaust
system, which can start a fire. Exhaust leaks may result in entry of
harmful and potentially lethal fumes
into the passenger compartment. If you
smell exhaust fumes inside your vehicle,
have your dealer inspect your vehicle
immediately. Do not drive if you smell
exhaust fumes. Your vehicle is equipped with various
emission control components and a
catalytic converter that will enable your
vehicle to comply with applicable exhaust
emission standards. To make sure that the
catalytic converter and other emission
control components continue to work
properly:
•
Use only the specified fuel listed.
• Avoid running out of fuel. •
Do not turn off the ignition while your
vehicle is moving, especially at high
speeds.
• Have the items listed in scheduled
maintenance information performed
according to the specified schedule.
The scheduled maintenance items listed
in scheduled maintenance information are
essential to the life and performance of
your vehicle and to its emissions system.
If you use parts other than Ford, Motorcraft
or Ford-authorized parts for maintenance
replacements, or for service of
components affecting emission control,
such non-Ford parts should be the
equivalent to genuine Ford Motor
Company parts in performance and
durability.
Illumination of the service engine soon
indicator, charging system warning light
or the temperature warning light, fluid
leaks, strange odors, smoke or loss of
engine power could indicate that the
emission control system is not working
properly.
An improperly operating or damaged
exhaust system may allow exhaust to enter
the vehicle. Have a damaged or
improperly operating exhaust system
inspected and repaired immediately.
Do not make any unauthorized changes
to your vehicle or engine. By law, vehicle
owners and anyone who manufactures,
repairs, services, sells, leases, trades
vehicles, or supervises a fleet of vehicles
are not permitted to intentionally remove
164
MKZ (CC9) Fuel and Refueling

GETTING THE SERVICES YOU
NEED
Warranty repairs to your vehicle must be
performed by an authorized dealer. While
any authorized dealer handling your
vehicle line will provide warranty service,
we recommend you return to your selling
authorized dealer who wants to ensure
your continued satisfaction.
Please note that certain warranty repairs
require special training and equipment, so
not all authorized dealers are authorized
to perform all warranty repairs. This means
that, depending on the warranty repair
needed, you may have to take your vehicle
to another authorized dealer.
A reasonable time must be allowed to
perform a repair after taking your vehicle
to the authorized dealer. Repairs will be
made using Ford or Motorcraft parts, or
remanufactured or other parts that are
authorized by Ford.
Away From Home
If you are away from home when your
vehicle needs service, contact the Ford
Customer Relationship Center or use the
online resources listed below to find the
nearest authorized dealer.
In the United States:
Mailing address
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48121
Telephone
1-800-521-4140
(TDD for the hearing impaired:
1-800-232-5952)
Online
Additional information and resources are
available online at www.lincolnowner.com
These are some of the items that can be
found online:
•
U.S. dealer locator by Dealer Name,
City/State, or Zip Code
• Owner Manuals
• Maintenance Schedules
• Recalls
• Ford Extended Service Plans
• Ford Genuine Accessories
• Service specials and promotions.
In Canada:
Mailing address
Lincoln Customer Relationship Centre
Ford Motor Company of Canada, Limited
P.O. Box 2000
Oakville, Ontario L6J 5E4
Telephone
1-800-387-9333
Online
www.ford.ca
Additional Assistance
If you have questions or concerns, or are
unsatisfied with the service you are
receiving, follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing authorized dealer.
232
MKZ (CC9) Customer Assistance

In the case of 1 or 2 above, the consumer
must also notify the manufacturer of the
need for the repair of the nonconformity
at the following address:
Ford Motor Company
16800 Executive Plaza Drive
Mail Drop 3NE-B
Dearborn, MI 48126
You are required to submit your warranty
dispute to BBB AUTO LINE before
asserting in court any rights or remedies
conferred by California Civil Code Section
1793.22(b). You are also required to use
BBB AUTO LINE before exercising rights
or seeking remedies created by the
Federal Magnuson-Moss Warranty Act, 15
U.S.C. sec. 2301 et seq. If you choose to
seek redress by pursuing rights and
remedies not created by California Civil
Code Section 1793.22(b) or the
Magnuson-Moss Warranty Act, resort to
BBB AUTO LINE is not required by those
statutes.
THE BETTER BUSINESS BUREAU
(BBB) AUTO LINE PROGRAM
(U.S. ONLY)
Your satisfaction is important to Ford
Motor Company and to your dealer. If a
warranty concern has not been resolved
using the three-step procedure outlined
earlier in this chapter in the Getting the
Services you need section, you may be
eligible to participate in the BBB AUTO
LINE program.
The BBB AUTO LINE program consists of
two parts – mediation and arbitration.
During mediation, a representative of the
BBB will contact both you and Ford Motor
Company to explore options for settlement
of the claim. If an agreement is not
reached during mediation or you do not
want to participate in mediation, and if
your claim is eligible, you may participate
in the arbitration process. An arbitration
hearing will be scheduled so that you can
present your case in an informal setting
before an impartial person. The arbitrator
will consider the testimony provided and
make a decision after the hearing.
Disputes submitted to the BBB AUTO LINE
program are usually decided within forty
days after you file your claim with the BBB.
You are not bound by the decision, and
may reject the decision and proceed to
court where all findings of the BBB Auto
Line dispute, and decision, are admissible
in the court action. Should you choose to
accept the BBB AUTO LINE decision, Ford
is then bound by the decision, and must
comply with the decision within 30 days
of receipt of your acceptance letter.
BBB AUTO LINE Application: Using the
information provided below, please call or
write to request a program application.
You will be asked for your name and
address, general information about your
new vehicle, information about your
warranty concerns, and any steps you
have already taken to try to resolve them.
A Customer Claim Form will be mailed that
will need to be completed, signed and
returned to the BBB along with proof of
ownership. Upon receipt, the BBB will
review the claim for eligibility under the
Program Summary Guidelines.
234
MKZ (CC9) Customer Assistance

GENERAL INFORMATION
Have your vehicle serviced regularly to
help maintain its roadworthiness and
resale value. There is a large network of
Ford authorized dealers that are there to
help you with their professional servicing
expertise. We believe that their specially
trained technicians are best qualified to
service your vehicle properly and expertly.
They are supported by a wide range of
highly specialized tools developed
specifically for servicing your vehicle.
To help you service your vehicle, we
provide scheduled maintenance
information which makes tracking routine
service easy. See Scheduled
Maintenance (page 412).
If your vehicle requires professional
service, your authorized dealer can
provide the necessary parts and service.
Check your warranty information to find
out which parts and services are covered.
Use only recommended fuels, lubricants,
fluids and service parts conforming to
specifications. Motorcraft® parts are
designed and built to provide the best
performance in your vehicle.
Precautions
• Do not work on a hot engine.
• Make sure that nothing gets caught in
moving parts. •
Do not work on a vehicle with the
engine running in an enclosed space,
unless you are sure you have enough
ventilation.
• Keep all open flames and other
burning material (such as cigarettes)
away from the battery and all fuel
related parts.
Working with the Engine Off
1. Set the parking brake and shift to
P
(Park).
2. Turn off the engine and remove the key (if equipped).
3. Block the wheels.
Working with the Engine On WARNING
To reduce the risk of vehicle damage
and/or personal burn injuries, do not
start your engine with the air cleaner
removed and do not remove it while the
engine is running. 1. Set the parking brake and shift to
P
(Park).
2. Block the wheels
251
MKZ (CC9) Maintenance

When this occurs the vehicle will still
operate. However:
•
The engine power will be limited.
• The air conditioning system will be
disabled.
Continued operation will increase the
engine temperature and the engine will
completely shut down, causing steering
and braking effort to increase.
Once the engine temperature cools, the
engine can be re-started. Take your
vehicle to an authorized dealer as soon
as possible to minimize engine damage.
When Fail-Safe Mode Is Activated WARNINGS
Fail-safe mode is for use during
emergencies only. Operate the
vehicle in fail-safe mode only as long as
necessary to bring the vehicle to rest in a
safe location and seek immediate repairs.
When in fail-safe mode, the vehicle will
have limited power, will not be able to
maintain high-speed operation, and may
completely shut down without warning,
potentially losing engine power, power
steering assist, and power brake assist,
which may increase the possibility of a
crash resulting in serious injury. Never remove the coolant reservoir
cap while the engine is running or
hot. Note:
Driving the vehicle without repairing
the engine problem increases the chance
of engine damage. Take your vehicle to
an authorized dealer as soon as possible. You have limited engine power when in
the fail-safe mode, so drive the vehicle
with caution. The vehicle will not be able
to maintain high-speed operation and the
engine will run rough. Remember that the
engine is capable of completely shutting
down automatically to prevent engine
damage, therefore:
1. Pull off the road as soon as safely
possible and turn off the engine.
2. Arrange for the vehicle to be taken to an authorized dealer.
3. If this is not possible, wait a short period for the engine to cool.
4. Check the coolant level and replenish
if low.
5. Re-start the engine and take your vehicle to an authorized dealer.
AUTOMATIC TRANSMISSION
FLUID CHECK
Note: Transmission fluid should be
checked by an authorized dealer. If
required, fluid should be added by an
authorized dealer.
The automatic transmission does not have
a transmission fluid dipstick.
Have an authorized dealer check and
change the transmission fluid at the
correct service interval. See Scheduled
Maintenance (page 412). Your
transmission does not consume fluid.
However, the fluid level should be
checked if the transmission is not working
properly, (i.e., if the transmission slips or
shifts slowly) or if you notice some sign of
fluid leakage.
259
MKZ (CC9) Maintenance