Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents
Air conditioning system
Anti-lock braking system
Avoid smoking, flames or sparks
Battery
Battery acid
Brake fluid - non petroleum
based
Brake system
Cabin air filter
Check fuel cap
Child safety door lock or unlock
Child seat lower anchor
Child seat tether anchor
Cruise control
Do not open when hot Engine air filter
Engine coolant
Engine coolant temperature
Engine oil
Explosive gas
Fan warning
Fasten safety belt
Front airbag
Front fog lamps
Fuel pump reset
Fuse compartment
Hazard warning flashers
Heated rear window
Heated windshield
8
MKZ (CC9) IntroductionE162384 E71340 E91392
Electric Park Brake
Lights or flashes when the
electric parking brake
malfunctions.
Engine or Motor Coolant
Temperature Lights when the engine or motor
cooling system is overheating.
Stop your vehicle in a safe place
and have an authorized dealer check the
system.
Engine Oil If it lights with the engine
running or when you are driving,
this indicates a malfunction. Stop
your vehicle as soon as it is safe to do so
and switch the engine off. Check the
engine oil level. See Engine Oil Check
(page 254).
Note: Do not resume your trip if it lights,
even if the oil level is correct. Have an
authorized dealer check the system
immediately.
Fasten Safety Belt Lights and a chime sounds to
remind you to fasten your safety
belt.
See Safety Belt Minder
(page 35).
Front Airbag Lights when you start your
vehicle. If it continues to flash or
remains on, it indicates a
malfunction. Have an authorized dealer
check the system. Grade Assist
(If Equipped) Lights when you switch on the
grade assist function.
Heads Up Display
(If Equipped) A red beam of lights appears on
the windshield in certain
instances when using adaptive
cruise control and/or the collision warning
system. To make sure the display works,
it will also appear momentarily when you
start your vehicle .
High Beam Lights when you switch on the
high-beam headlamps. Flashes
when you use the headlamp
flasher.
Hood Ajar Lights when the ignition is on
and the hood is not completely
closed.
Lane Keeping Aid
(If Equipped) Lights when you activate the
lane keeping system.
Low Fuel Level Lights when the fuel level is low
or the fuel tank is nearly empty.
Refuel as soon as possible.
93
MKZ (CC9) Instrument ClusterE146190 E144523 E156133 E159324 E144813
Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off theengine. Check the oil level. If the warning stays on or
continues to come on with your engine running, contact your authorized dealer as soon as possible.
LOW Engine Oil Pres-
sure
Displayed when the engine oil life remaining is 10% or less.See Engine Coolant Check (page 255).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine
Coolant Check (page 255).
Oil Change Required
Indicates the brake fluid level is low and the brake systemshould be inspected immediately.
See Brake Fluid Check
(page 260).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop thevehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessivelyhigh. Stop the vehicle in a safe place and contact your authorized dealer.
Engine Coolant Overtem-
perature
Displays when the motor electronics are overheating. Stopthe vehicle as soon as safely possible, turn off the vehicle
and let it cool. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.
Motor Coolant Overtem-
perature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order tohelp reduce high coolant temperatures.
Power Reduced to
Lower Engine Temp
Displayed when the kit needs service. See your authorized dealer.
Service Tire Mobility Kit
Displays to indicate that the vehicle is still in Transport or
Factory mode. This may not allow some features to operate properly. See your authorized dealer.
Transport / Factory
Mode
Informs the driver that the powertrain needs service due toa powertrain malfunction.
See Manual
116
MKZ (CC9) Information Displays
Answer
Question
Your vehicle's engine and transmission are
designed to deliver the power you need atthe most efficient engine speed. This may be higher than expected during heavy
accelerations, and may fluctuate during
steady state driving. These are character-
istics of the Atkinson engine cycle and the
transmission technology that help maximize your hybrid's fuel economy.
Why does my engine rev up so high
sometimes when I accelerate?
The fan noise comes from a fan located
outside the high voltage battery. This fan
turns on when the battery requires cooling air. The fan speed, and associated noise
level, will change according to the amount of cooling required to maintain good
performance. Maintaining the battery
temperature at optimal conditions also
prolongs the useful life of the battery and helps to achieve better fuel economy.
What is the fan noise I hear from the rear
of my hybrid?
Running out of gas is not recommended.
However, you may be able to go about one mile, driving at 30 mph (48 km/h), if thebattery has a normal state of charge.
How far can I go in Electric Drive if I run out
of gas?
Change the engine oil every 10000 miles
(16000 km) under normal operating condi-
tions. See Scheduled Maintenance (page
412).
What is the engine oil change service
interval?
Your hybrid vehicle can use E15 (15%
ethanol, 85% gasoline) fuel, but you may notice slightly reduced fuel economy
because ethanol contains less energy per gallon than gasoline. Your hybrid vehicle
is not designed to use E85 (85% ethanol).
Can I put E15 or E85 in my vehicle, and how
will it affect my fuel economy?
156
MKZ (CC9) Unique Driving Characteristics
BREAKING-IN
You need to break in new tires for
approximately 300 miles (480 kilometers).
During this time, your vehicle may exhibit
some unusual driving characteristics. The
engine also needs to break in. Avoid hard
accelerations and driving too fast for the
first 1000 miles (1600 kilometers). If
possible, avoid carrying heavy loads up
steep grades during the break-in period.
ECONOMICAL DRIVING
Fuel economy is affected by several things
such as how you drive, the conditions you
drive under and how you maintain your
vehicle.
There are some things to keep in mind
that may improve your fuel economy:
•
Accelerate and slow down in a smooth,
moderate fashion.
• Drive at steady speeds.
• Anticipate stops; slowing down may
eliminate the need to stop.
• Combine errands and minimize
stop-and-go driving.
•When running errands, go to the
furthest destination first and then
work your way back home.
• Close the windows for high-speed
driving.
• Drive at reasonable speeds. (Traveling
at 65 mph/105 kph uses about 15% less
fuel than traveling at 75 mph/121 kph).
• Keep the tires properly inflated and
use only the recommended size. •
Use the recommended engine oil.
• Perform all regularly scheduled
maintenance.
There are also some things you may want
to avoid doing because they reduce your
fuel economy:
• Avoid sudden or hard accelerations.
• Avoid revving the engine before
turning off the car.
• Avoid long idle periods.
• Do not warm up your vehicle on cold
mornings.
• Reduce the use of air conditioning and
heat.
• Avoid using speed control in hilly
terrain.
• Do not rest your foot on the brake
pedal while driving.
• Avoid carrying unnecessary weight
(approximately 1 mpg [0.4
kilometers/liter] is lost for every 400
lbs [180 kilograms] of weight carried).
• Avoid adding particular accessories to
your vehicle (e.g. bug deflectors,
rollbars/light bars, running boards, ski
racks).
• Avoid driving with the wheels out of
alignment.
DRIVING THROUGH WATER
Note: Driving through deep water above
the recommended levels can cause
vehicle damage.
223
MKZ (CC9) Driving Hints
Engine coolant reservoir cap
A
Engine oil filler cap
B
Engine air cleaner cover
C
Brake fluid reservoir cap
D
Power distribution box
E
Inverter system controller
F
Inverter system controller coolant reservoir cap
G
Engine oil dipstick
H
Windshield washer fluid reservoir cap
I
253
MKZ (CC9) MaintenanceE146046
ENGINE OIL DIPSTICK
MINA
MAXB
ENGINE OIL CHECK
Note: Check the level before starting the
engine.
Note: Make sure that the level is between
the MIN and the MAX marks.
1. Make sure that your vehicle is on level
ground.
2. Turn the engine off and wait 10 minutes for the oil to drain into the oil
pan.
3. Remove the dipstick and wipe it with a clean, lint-free cloth. Replace the
dipstick and remove it again to check
the oil level.
If the level is at the MIN mark, add oil
immediately.
Adding Engine Oil
Note: Do not remove the filler cap when
the engine is running. Note:
Do not add oil further than the MAX
mark. Oil levels above the MAX mark may
cause engine damage. Only use oils certified for gasoline engines
by the American Petroleum Institute (API).
An oil with this trademark symbol conforms
to the current engine and emission system
protection standards and fuel economy
requirements of the International
Lubricants Specification Advisory Council
(ILSAC), comprised of U.S. and Japanese
automobile manufacturers.
1. Remove the filler cap.
2. Add engine oil that meets the Ford
specifications. See Capacities and
Specifications (page 302).
3. Replace the filler cap. Turn it until you feel a strong resistance.
OIL CHANGE INDICATOR RESET
To reset the oil monitoring system after an
oil change,
See General Information
(page 97).
254
MKZ (CC9) MaintenanceAB
E169062 E142732