GENERAL INFORMATION ON
RADIO FREQUENCIES
This device complies with Part 15 of the
FCC Rules and with Industry Canada
license-exempt RSS standard(s). Operation
is subject to the following two conditions:
(1) This device may not cause harmful
interference, and (2) This device must
accept any interference received,
including interference that may cause
undesired operation.
Note:
Changes or modifications not
expressively approved by the party
responsible for compliance could void the
user's authority to operate the equipment.
The term IC before the radio certification
number only signifies that Industry Canada
technical specifications were met.
The typical operating range for your
transmitter is approximately 33 feet (10
meters). Vehicles with the remote start
feature will have a greater range. One of
the following could cause a decrease in
operating range:
• weather conditions
• nearby radio towers
• structures around the vehicle
• other vehicles parked next to your
vehicle
The radio frequency used by your remote
control can also be used by other short
distance radio transmissions, for example
amateur radios, medical equipment,
wireless headphones, remote controls and
alarm systems. If the frequencies are
jammed, you will not be able to use your
remote control. You can lock and unlock
the doors with the key. Note:
Make sure to lock your vehicle
before leaving it unattended.
Note: If you are in range, the remote
control will operate if you press any button
unintentionally.
Intelligent Access
The system uses a radio frequency signal
to communicate with your vehicle and
authorize your vehicle to unlock when one
of the following conditions are met:
• You touch the inside of the front
exterior door handle.
• You press the luggage compartment
button.
• You press a button on the transmitter.
If excessive radio frequency interference
is present in the area or if the transmitter
battery is low, you may need to
mechanically unlock your door. You can
use the mechanical key blade in your
intelligent access key to open the driver
door in this situation. See Remote Control
(page
48).
REMOTE CONTROL
Intelligent Access Key 48
MKZ (CC9) Keys and Remote ControlsE144506
Display Mode
Use the up or down arrow
buttons to choose between the
following display options.
Note:
The cluster will remember the menu
level 2 state when the individual key state
is changed from the RUN position to the
OFF position. Display Mode
Menu level 5
Menu level 4
Menu level 3
Menu level 2
—
—
Instantaneous Fuel
Vehicle Range
(Estimated Range +
Battery Gauge + Fuel Gauge) Apply to all screens?
Yes / No
Regen Active
Battery Display
Charge AssistCharge Level Help —
—
Help
—
—
Instantaneous Fuel
Inform
(Avg Fuel Economy +
Battery Gauge + Fuel Gauge) Apply to all screens?
Yes / No
Regen Active
Battery Display
Charge AssistCharge Level Help —
—
Help
—
—
Instantaneous Fuel
Enlighten
(Power + Avg Fuel
Economy + Battery
Gauge + Fuel Gauge) Apply to all screens?
Yes / No
Regen Active
Battery Display
Charge AssistCharge Level Help —
—
Help
—
—
Instantaneous Fuel
Engage
98
MKZ (CC9) Information DisplaysE144639
Action
Message
Displays when the key battery is low. Change the battery as soon as possible.
Key Battery Low Replace
Soon
Displayed when an attempt is made to program a spare key using two existing MyKeys.
Could Not Program
Integrated Key
Displayed as a reminder that the engine is on.
Engine On
Lane Keeping System Action
Message
The system has malfunctioned. Contact your authorizeddealer as soon as possible.
Lane Keeping Sys.
Malfunction Service Required
The system has detected a condition that has caused thesystem to be temporarily unavailable.
Front Camera Tempor-
arily Not Available
The system has detected a condition that requires the wind-shield to be cleaned to operate properly.
Front Camera Low
Visibility Clean Screen
The system has malfunctioned. Contact your authorizeddealer as soon as possible.
Front Camera Malfunc-
tion Service Required
Displayed when the system requests the driver to keep theirhands on the steering wheel.
Keep Hands on Steering
Wheel
115
MKZ (CC9) Information Displays
HYBRID ELECTRIC VEHICLE
This hybrid vehicle combines electric and
gasoline propulsion to provide
performance and efficiency. It requires no
special fuels and you never have to plug
it in.
Note:
You may notice higher engine
speeds upon start-up. This temporary
condition is normal and necessary to heat
up the cabin and minimize emissions. Starting: Switch the ignition on
while your transmission selector
is in position P. The green ready
indicator light will appear in the instrument
cluster, letting you know that the vehicle
is ready for driving.
The engine may not start because this
vehicle is equipped with silent key start.
This fuel saving feature allows your vehicle
to be ready to drive without requiring the
gas engine to be running. This indicator
will remain on while the vehicle is on,
whether the engine is running or not to
indicate the vehicle is capable of
movement (using its electric motor, engine,
or both). Typically, the engine will not start
unless the vehicle is cold, you make a
climate control change, or you press the
accelerator.
Driving:
The gas engine automatically
starts and stops to provide power when
needed and to save fuel when not needed.
While coasting at low speeds, coming to
a stop, or standing, the gas engine
normally shuts down and the vehicle
operates in electric-only mode. Conditions
that may cause the engine to start up or
remain running include: •
Considerable vehicle acceleration
• Vehicle speed above 85 mph (137
km/h) However, the maximum speed
for electric–only operation may be
lower while driving in hot temperatures
or on hilly terrain.
• Ascending a hill
• Charge level of high voltage battery is
low
• Very high or low outside temperature
(to provide system cooling or heating)
• Engine not warm enough to provide
passenger requested cabin
temperature.
Stopping:
The gas engine may shut off to
conserve fuel as you come to a stop.
Restarting the vehicle is not required.
Simply step on the accelerator when you
are ready to drive.
Transmission Operation:
Due to the
technologically advanced,
electronically-controlled continuously
variable transaxle, you will not feel shift
changes like those of a non-hybrid vehicle.
Note: Since engine speed is controlled by
the transmission, it may seem elevated at
times. This is normal hybrid operation and
helps deliver fuel efficiency and
performance.
Neutral:
It is not recommended to idle the
vehicle in position N for an extended
period of time because this will discharge
your high voltage battery and decrease
fuel economy. The engine will not start,
and cannot provide power to the hybrid
system in position
N.
152
MKZ (CC9) Unique Driving CharacteristicsE144692
Low Gear: Low gear (position L) is
designed to mimic the enhanced engine
braking available in non-hybrid vehicles.
Low gear will produce high engine speeds
to provide necessary engine braking. This
is normal and will not damage your vehicle.
In low gear, the gas engine will remain on
more often than in position
D.
Unique Hybrid Operating Characteristics
Your vehicle behaves differently compared
to a non-hybrid. Here is a description of
the major differences:
Battery:
Your Hybrid is equipped with a
high voltage battery. A cool battery
ensures battery life and provides the best
possible performance. Your hybrid high
voltage battery may periodically
re-condition itself to ensure maximum
efficiency. You may notice slight changes
in driveability during this process, but it is
an important part of your hybrid's high
voltage battery optimization features.
Cabin air cools the high voltage battery by
pulling air through vents in the rear
package tray. Avoid placing objects on the
package tray which could block air flow
through the vents.
If you leave your vehicle inoperative for
over 31 days, it may be necessary to
jumpstart the vehicle.
See Roadside
Emergencies (page 225).
Engine:
The engine speed in your hybrid
is not directly tied to your vehicle speed.
Your vehicle's engine and transmission
are designed to deliver the power you
need at the most efficient engine speed.
During heavy accelerations, your hybrid
may reach high engine speeds (up to
6000 RPM). In prolonged mountainous driving, you
may see the engine tachometer changing
without your input. This is intentional and
maintains the battery charge level. You
may also notice during extended downhill
driving that your engine continues to run
instead of shutting off.
During this engine braking, the engine
stays on, but it is not using any fuel. You
may also hear a slight whine or whistle
when operating your vehicle. This is the
normal operation of the electric generator
in the hybrid system.
During certain events (such as vehicle
servicing) your low voltage 12-volt battery
may become disconnected or disabled.
Once the battery is reconnected and after
driving the vehicle, the engine may
continue to operate for three to five
seconds after the key is turned to off. This
is a normal condition.
Braking:
Your hybrid is equipped with
standard hydraulic braking and
regenerative braking. Regenerative
braking is performed by your transmission
and it captures brake energy and stores
it in your high voltage battery.
Driving to optimize fuel economy
Note: Having your engine running is not
always an indication of inefficiency. In
some cases, it is actually more efficient
than driving in electric mode.
Your fuel economy should improve
throughout your hybrid's break-in period.
As with any vehicle, your driving habits
and accessory usage can significantly
impact your fuel economy. For best results,
keep in mind these tips:
153
MKZ (CC9) Unique Driving Characteristics
ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
225
MKZ (CC9) Roadside Emergencies