
Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents

Right Information Display
Efficiency Leaves
Efficiency leaves indicate short term
driving efficiency. The more leaves and
vines that are displayed, the better your
fuel economy. Leaves and vines will
occasionally appear and disappear to
indicate a change in driving efficiency.
Note:
The efficiency leaves display can
be impacted by your use of brakes,
accelerator and accessories, as well as
environmental conditions such as hills and
weather.
Flowers
Flowers appear on the efficiency leaves
screen in addition to the leaves and vines.
The flowers indicate long term driving
efficiency. The more flowers that are
displayed, the more efficiently you have
driven. Once earned, the flowers will
remain unless reset. The flowers can be
reset through the information display. See
General Information (page 97).
Common Displays
Fuel Economy Displays:
Displays your average and instantaneous
fuel economy on most Display Mode
screens.
Note: You can reset your average fuel
economy by pressing and holding the
OK
button on the left hand steering wheel
controls. Average fuel economy cannot
be reset while on the MyView screen. •
Average Fuel Economy - is
continuously averaged since the last
reset. You can reset your average fuel
economy by pressing and holding the
OK button on the left hand steering
wheel controls.
• Instantaneous Fuel Economy - If your
instantaneous fuel economy is greater
than the maximum value displayed, a
+ sign will be shown next to the
maximum scale number. When the
vehicle is operating on battery power
only, EV is displayed and the gauge fill
is shown in blue.
Battery Gauge:
Note: Battery gauge information can be
individually selected on or off through
Battery Display in the Options sub-menu.
From any main display a right arrow press
on the steering wheel controls will take
you to the options sub-menu.
The high-voltage battery gauge appears
on the right side of the left information
display screen. This provides Charge Fill
(State of Charge), Charge Assist and
Regen Display.
Charge Fill
The fill level, or State of Charge indicates
the amount of energy stored in the
high-voltage battery as a percent of total
energy capacity. The level will increase or
decrease as the battery charges and
discharges during normal operation.
90
MKZ (CC9) Instrument Cluster

Empower
Empower adds an engine on/off threshold
to the power demand gauge from
Enlighten. The threshold is shown as a
blue double outline. The gauge is
designed to show you how close you are
to the gasoline engine on/off threshold
and how much power you are requesting
based on how far you press the
accelerator pedal.
When power demand is below the
threshold the vehicle is operating on
battery power only with the engine off, EV
is displayed and the gauge fill is shown in
blue.
When power demand exceeds the
threshold both the engine and the high
voltage battery provide power and the
gauge fill is white.
When power demand surpasses the amber
indicator, this level of demand and
associated fuel economy are shown in
amber.
Note:
You can reset your average fuel
economy by pressing and holding the OK
button on the left hand steering wheel
controls.
MyView
You can choose what to display in this
view. Selecting Change MyView in the
options menu allows you to scroll through
two columns of content choices. •
Press the up or down arrow to view
content.
• Use the right and left arrows to move
between the left column content and
the middle column content.
• The right column is reserved for the
Battery Gauge and the Fuel Gauge.
Once you have your desired content
showing in each column then press OK to
save. This becomes your new MyView
screen.
Unique content available in MyView:
• Accessory Power— Indicates electrical
power demands from your vehicle ’s
accessory systems. Accessories use
power but do not contribute to
propelling the vehicle. The gauge
separately displays power demand in
kilowatts (kW) for climate and other
accessories.
Climate includes the power being used by
high voltage climate control components
such as the electric A/C compressor and
the electric heater (Energi vehicles only)
Other includes all power being used by
the low voltage accessories (cabin fans,
headlights, heated seats, etc.).
• Coolant Temp – Indicates engine
coolant temperature. At normal
operating temperature, the level
indicator will be white and will be in
the normal range (between H and C).
If the engine coolant temperature
exceeds the normal range, the level
indicator will change to red to indicate
that the engine is overheating. Stop
the vehicle as soon as safely possible,
turn off the vehicle and let the engine
cool.
101
MKZ (CC9) Information Displays

Fuel Economy
(Coach + Battery
Gauge+ Fuel Gauge) Charge Assist Yes / No
Charge Level Help —
—
Help
• Fuel History: This view from left to right starts with the instantaneous fuel economy\
gauge and adds historical fuel economy data. The data is represented as \
an average
for time intervals of either 1, 2 or 6 minutes, with the left most inter\
val being the most
recent. Total time for the 5 intervals is shown at the bottom of the view. Intervals
shown in grey color are from the previous drive.
Note: You can reset your average fuel economy by pressing and holding the OK button
on the left hand steering wheel controls.
• Coach:
This view provides a comparison of your recent Acceleration, Braking an\
d
Cruising behavior to what is recommended for most efficient use of energ\
y under
present conditions. The horizontal bars fill from left to right with bes\
t behavior (and
Blue color) shown as at least half full. When the bars are less than ha\
lf full, the color
is Amber, suggesting that a change in behavior is needed to achieve better energ\
y
efficiency.
Note: Fuel economy is not always a measure of appropriate driving behavior. For
example, when driving uphill and maintaining an appropriate speed, your instant\
fuel
economy may not be good (losing leaves) but the Coach may show a blue \
bar for
Acceleration or Cruising.
Info In this mode, you can view
different vehicle system
information and perform a
system check.
104
MKZ (CC9) Information DisplaysE144642

Action
Message
Displays when the key battery is low. Change the battery as soon as possible.
Key Battery Low Replace
Soon
Displayed when an attempt is made to program a spare key using two existing MyKeys.
Could Not Program
Integrated Key
Displayed as a reminder that the engine is on.
Engine On
Lane Keeping System Action
Message
The system has malfunctioned. Contact your authorizeddealer as soon as possible.
Lane Keeping Sys.
Malfunction Service Required
The system has detected a condition that has caused thesystem to be temporarily unavailable.
Front Camera Tempor-
arily Not Available
The system has detected a condition that requires the wind-shield to be cleaned to operate properly.
Front Camera Low
Visibility Clean Screen
The system has malfunctioned. Contact your authorizeddealer as soon as possible.
Front Camera Malfunc-
tion Service Required
Displayed when the system requests the driver to keep theirhands on the steering wheel.
Keep Hands on Steering
Wheel
115
MKZ (CC9) Information Displays

spun as a generator to create electrical
current. This recharges the battery and
slows the vehicle. In effect, once the
accelerator pedal is released, the motor
changes from an energy user to an energy
producer.
When you release the accelerator pedal
or press the brake pedal, the brake
controller automatically detects the
amount of deceleration requested and
optimizes how much of the deceleration
will be produced by regenerative braking.
The remaining portion is generated by
standard friction braking. When the battery
is almost fully charged, the amount of
regenerative braking is limited to avoid
overcharging, and the requested
deceleration is produced by standard
friction braking alone.
Regenerative braking does not take the
place of the standard friction brakes; it only
assists them. Regenerative braking has
also been designed to interact with the
anti-lock brake system. Regenerative
braking is disabled when the anti-lock
brake system is activated or the battery is
fully charged.
HINTS ON DRIVING WITH ANTI-
LOCK BRAKES
Note:
When the system is operating, the
brake pedal will pulse and may travel
further. Maintain pressure on the brake
pedal. You may also hear a noise from the
system. This is normal. The anti-lock braking system will not
eliminate the risks when:
•
you drive too closely to the vehicle in
front of you
• your vehicle is hydroplaning
• you take corners too fast
• the road surface is poor.
ELECTRIC PARKING BRAKE
The electric parking brake replaces the
conventional handbrake. The operating
switch is located on the instrument panel
to the left of the steering wheel. WARNING
Always set the parking brake and
leave your vehicle with the
transmission selector in position P. Note:
When you apply the electric parking
brake in certain conditions, for example
on a steep hill, the electric parking brake
may reapply the brakes within three to ten
minutes.
Note: You may notice various noises when
you apply and release the electric parking
brake. This is normal and no cause for
concern.
Applying the electric parking brake WARNING
If the brake system warning lamp
does not illuminate or flashes, there
could be a problem with your electric
parking brake. Have the system checked
by an authorized dealer as soon as
possible. 175
MKZ (CC9) Brakes

PRINCIPLE OF OPERATION
WARNINGS
Vehicle modifications involving
braking system, aftermarket roof
racks, suspension, steering system, tire
construction and wheel and tire size may
change the handling characteristics of the
vehicle and may adversely affect the
performance of the AdvanceTrac system.
In addition, installing any stereo
loudspeakers may interfere with and
adversely affect the AdvanceTrac system.
Install any aftermarket stereo loudspeaker
as far as possible from the front center
console, the tunnel, and the front seats in
order to minimize the risk of interfering
with the AdvanceTrac sensors. Reducing
the effectiveness of the AdvanceTrac
system could lead to an increased risk of
loss of vehicle control, vehicle rollover,
personal injury and death. Remember that even advanced
technology cannot defy the laws of
physics. It’ s always possible to lose control
of a vehicle due to inappropriate driver
input for the conditions. Aggressive driving
on any road condition can cause you to
lose control of your vehicle increasing the
risk of personal injury or property damage.
Activation of the AdvanceTrac system is
an indication that at least some of the tires
have exceeded their ability to grip the
road; this could reduce the operator’ s
ability to control the vehicle potentially
resulting in a loss of vehicle control,
vehicle rollover, personal injury and death.
If your AdvanceTrac system activates,
SLOW DOWN. The AdvanceTrac Control system helps
you keep control of your vehicle when on
a slippery surface. The electronic stability
control portion of the system helps avoid
skids and lateral slides. The traction
control system helps avoid drive wheel
spin and loss of traction. See Using
Traction Control (page 179). Vehicle without AdvanceTrac
skidding off its intended route.
A
Vehicle with AdvanceTrac
maintaining control on a slippery
surface.
B
180
MKZ (CC9) Stability ControlE72903A
AA
B
BB
B

Note:
When towing, the camera only sees
what you are towing behind your vehicle.
This might not provide adequate coverage
and you might not see some objects. In
some vehicles, the guidelines may
disappear once you connect the trailer
tow connector.
The camera may not operate correctly
under the following conditions:
• Nighttime or dark areas if the reverse
lamps are not operating.
• Mud, water or debris obstructs the
camera's view. Clean the lens with a
soft, lint-free cloth and non-abrasive
cleaner.
• The camera is misaligned due to
damage to the rear of your vehicle.
To access any of the rear view camera
system settings, make the following
selections in the touch screen when the
transmission is not in Reverse (R):
• Menu > Vehicle > Rear View Camera
After changing a system setting, the touch
screen shows a preview of the selected
features.
Guidelines and the Centerline
Note: Active guidelines and fixed
guidelines are only available when the
transmission is in Reverse (R).
Note: The centerline is only available if
Active or Fixed guidelines are on. Active guidelines
A
Centerline
B
Fixed guideline: Green zone
C
Fixed guideline: Yellow zone
D
Fixed guideline: Red zone
E
Rear bumper
F
Active guidelines are only available with
fixed guidelines. To use active guidelines,
turn the steering wheel to point the
guidelines toward an intended path. If you
change the steering wheel position while
reversing, your vehicle might deviate from
the original intended path.
189
MKZ (CC9) Parking AidsABCD
F
E
E142436