
Towing the Vehicle on Four
Wheels...................................................222
Driving Hints
Breaking-In................................................223
Economical Driving
..................................223
Driving Through Water...........................223
Floor Mats
..................................................224
Roadside Emergencies
Roadside Assistance...............................225
Hazard Warning Flashers
......................226
Fuel Shutoff...............................................226
Jump-Starting the Vehicle.....................226
Collision, Damage or Fire Event..........229
Post-Crash Alert System.........................231
Customer Assistance
Getting the Services You Need
............232
In California (U.S. Only)
...........................233
The Better Business Bureau (BBB) Auto Line Program (U.S. Only)....................234
Utilizing the Mediation/Arbitration Program (Canada Only)......................235
Getting Assistance Outside the U.S. and Canada...................................................235
Ordering Additional Owner's Literature................................................237
Reporting Safety Defects (U.S. Only)........................................................237
Reporting Safety Defects (Canada Only)........................................................238
Fuses
Fuse Specification Chart........................239
Changing a Fuse......................................249 Maintenance
General Information.................................251
Opening and Closing the Hood...........252
Under Hood Overview - 2.0L
Hybrid.....................................................252
Engine Oil Dipstick
..................................254
Engine Oil Check
.....................................254
Oil Change Indicator Reset
...................254
Engine Coolant Check...........................255
Automatic Transmission Fluid Check.....................................................259
Brake Fluid Check...................................260
Power Steering Fluid Check.................260
Washer Fluid Check
................................260
Fuel Filter
...................................................260
Changing the 12V Battery.....................260
Checking the Wiper Blades..................262
Changing the Wiper Blades..................262
Adjusting the Headlamps......................263
Changing a Bulb
......................................264
Bulb Specification Chart........................265
Changing the Engine Air Filter.............267
Vehicle Care
General Information
................................268
Cleaning Products...................................268
Cleaning the Exterior..............................268
Waxing........................................................269
Cleaning the Engine...............................269
Cleaning the Windows and Wiper Blades.....................................................270
Cleaning the Interior...............................270
Cleaning the Instrument Panel and Instrument Cluster Lens......................271
Cleaning Leather Seats
..........................272
4
MKZ (CC9) Table of Contents

To operate the washers and spray the
windshield, pull the lever toward you.
A wipe will occur a few seconds after
washing to clear any remaining washer
fluid. This feature can be switched on or
off in the information display. See General
Information (page 97).
76
MKZ (CC9) Wipers and Washers

When the headlamp switch is in the
Autolamps position, the windshield wiper
activated exterior lamps will turn on within
10 seconds when you switch the
windshield wipers on. The exterior lamps
will turn off approximately 60 seconds
after you switch the windshield wipers off.
This feature does not turn on the exterior
lamps:
•
during a mist wipe
• while the wipers are on to clear washer
fluid during a wash condition
• if the wipers are in automatic or
intermittent modes.
Note: If you have autolamps and
autowipers switched on the low beam
headlamps will turn on automatically when
the windshield wipers operate
continuously.
Note: You may have to manually switch
the headlamps on in severe weather
conditions.
Note: If you have autolamps switched on
you can only switch the high beam
headlamps on once the system has turned
the headlamps on.
INSTRUMENT LIGHTING DIMMER
Note: If you disconnect and connect the
battery, or fully discharge and charge the
battery, the illuminated components will
switch to the maximum setting. Press repeatedly or press and
hold to dim.
A
Press repeatedly or press and
hold to brighten.
B
HEADLAMP EXIT DELAY
After you switch the ignition off, you can
switch the headlamps on by pulling the
direction indicator lever toward you. You
will hear a short tone. The headlamps will
switch off automatically after three minutes
with any door open or 30 seconds after
the last door has been closed. You can
cancel this feature by pulling the direction
indicator toward you again or switching
the ignition on.
78
MKZ (CC9) LightingAB
E165337

Low Tire Pressure Warning
Lights when your tire pressure
is low. If the lamp remains on
with the engine running or when
driving, check your tire pressure as soon
as possible.
To confirm the lamp is working, it will also
light momentarily when you switch on the
ignition. If it does not light when you switch
the ignition on, or it begins to flash at any
time, have an authorized dealer check the
system.
Low Washer Fluid Lights when the windshield
washer fluid is low.
Parking Lamps Lights when you switch on the
parking lamps.
Powertrain Fault Lights when your vehicle detects
a powertrain fault. Contact an
authorized dealer as soon as
possible. Note:
If your vehicle detects certain faults,
it will not allow you to operate the
accelerator pedal. If this happens, press
the brake pedal and release it. This will
activate limp home vehicle operation. In
limp home vehicle operation, your vehicle
will accelerate in a controlled manner up
to a maximum speed of 35 mph (56 km/h)
on a flat surface. If you apply the brake
pedal or move the transmission to neutral
(N) you can override your vehicle ’s
acceleration.
Ready to Drive Lights when you switch on your
vehicle and it is ready to drive.
A corresponding message may
display stating ready to drive, or if you
have not entered a charge point, you may
get a message regarding budget.
Service Engine Soon If the service engine soon
indicator light stays illuminated
after the engine is started, it
indicates that the On Board Diagnostics
system (OBD) has detected a malfunction
of the vehicle emissions control system.
Refer to On board diagnostics (OBD) in the
Fuel and Refueling chapter for more
information about servicing your vehicle.
See Emission Control System (page 164).
If the light is blinking, the engine is
misfiring. This could damage your catalytic
converter. Drive in a moderate fashion
(avoid heavy acceleration and
deceleration) and have your vehicle
serviced immediately.
94
MKZ (CC9) Instrument Cluster E132353 E144692

Maintenance
Action
Message
Stop the vehicle as soon as safely possible, turn off theengine. Check the oil level. If the warning stays on or
continues to come on with your engine running, contact your authorized dealer as soon as possible.
LOW Engine Oil Pres-
sure
Displayed when the engine oil life remaining is 10% or less.See Engine Coolant Check (page 255).
Change Engine Oil Soon
Displayed when the oil life left reaches 0%.
See Engine
Coolant Check (page 255).
Oil Change Required
Indicates the brake fluid level is low and the brake systemshould be inspected immediately.
See Brake Fluid Check
(page 260).
Brake Fluid Level LOW
Displays when the brake system needs servicing. Stop thevehicle in a safe place. Contact your authorized dealer.
Check Brake System
Displays when the engine coolant temperature is excessivelyhigh. Stop the vehicle in a safe place and contact your authorized dealer.
Engine Coolant Overtem-
perature
Displays when the motor electronics are overheating. Stopthe vehicle as soon as safely possible, turn off the vehicle
and let it cool. If the warning stays on or continues to come on, contact your authorized dealer as soon as possible.
Motor Coolant Overtem-
perature
Displays when the washer fluid is low and needs to be refilled.
Washer Fluid Level Low
Displays when the engine has reduced power in order tohelp reduce high coolant temperatures.
Power Reduced to
Lower Engine Temp
Displayed when the kit needs service. See your authorized dealer.
Service Tire Mobility Kit
Displays to indicate that the vehicle is still in Transport or
Factory mode. This may not allow some features to operate properly. See your authorized dealer.
Transport / Factory
Mode
Informs the driver that the powertrain needs service due toa powertrain malfunction.
See Manual
116
MKZ (CC9) Information Displays

Engine coolant reservoir cap
A
Engine oil filler cap
B
Engine air cleaner cover
C
Brake fluid reservoir cap
D
Power distribution box
E
Inverter system controller
F
Inverter system controller coolant reservoir cap
G
Engine oil dipstick
H
Windshield washer fluid reservoir cap
I
253
MKZ (CC9) MaintenanceE146046

ENGINE COOLANT CHECK
Engine Coolant and Inverter System
Controller Coolant
Your vehicle is equipped with two
separate cooling systems. One is for
cooling the engine and one is for cooling
the inverter system controller that is
specific to the hybrid operating system.
The two systems operate similarly, with
the inverter system controller cooling
system generally operating at a lower
temperature and pressure.
Checking the Engine Coolant
When the engine is cold, check the
concentration and level of the engine
coolant at the intervals listed in the
scheduled maintenance information. See
Scheduled Maintenance (page 412).
Note: Make sure that the level is between
the MIN and MAX marks on the engine
coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add prediluted
coolant immediately. See
Adding Engine
Coolant in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C). Note:
For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your
dealer. Ford does not recommend the use
of hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine
coolant or antifreeze or windshield washer
fluid outside of its specified function and
vehicle location.
Checking the Inverter System
Controller Coolant
When the engine is cold, check the
concentration and level of the inverter
system controller coolant at the intervals
listed in the scheduled maintenance
information. See Scheduled Maintenance
(page
412).
Note: Make sure that the level is between
the MIN and MAX marks on the inverter
system controller coolant reservoir.
Note: Coolant expands when it is hot. The
level may extend beyond the MAX mark.
Note: If the level is at the MIN mark, below
the MIN mark, or empty, add prediluted
coolant immediately. See Adding Inverter
System Controller Coolant in this chapter.
The coolant concentration should be
maintained within 48% to 50%, which
equates to a freeze point between -30°F
(-34°C) and -34°F (-37°C).
255
MKZ (CC9) Maintenance

Note:
For best results, coolant
concentration should be tested with a
refractometer such as Rotunda tool
300-ROB75240 available from your
dealer. Ford does not recommend the use
of hydrometers or coolant test strips for
measuring coolant concentrations.
Note: Automotive fluids are not
interchangeable. Do not use engine
coolant or antifreeze or windshield washer
fluid outside of its specified function and
vehicle location.
Adding Coolant WARNINGS
Do not add engine coolant when the
engine is hot. Steam and scalding
liquids released from a hot cooling system
can burn you badly. Also, you can be
burned if you spill coolant on hot engine
parts. Do not put engine coolant in the
windshield washer fluid container. If
sprayed on the windshield, engine coolant
could make it difficult to see through the
windshield. To reduce the risk of personal injury,
make sure the engine is cool before
unscrewing the coolant pressure relief cap.
The cooling system is under pressure;
steam and hot liquid can come out
forcefully when the cap is loosened
slightly. Do not add coolant further than the
MAX mark. Note:
Do not use stop leak pellets, cooling
system sealants, or additives as they can
cause damage to the cooling or heating
systems. This damage would not be
covered under your vehicle ’s warranty.
Note: During normal vehicle operation,
the coolant may change color from orange
to pink or light red. As long as the coolant
is clear and uncontaminated, this color
change does not indicate the coolant has
degraded nor does it require the coolant
to be drained, the system to be flushed,
or the coolant to be replaced.
Note: It is very important to use prediluted
coolant meeting the Ford specification in
order to avoid plugging the small coolant
passageways. Use of concentrated
coolant and water may cause coolant
passageway plugging and void the
warranty. See Capacities and
Specifications (page 302).
256
MKZ (CC9) Maintenance