ROADSIDE ASSISTANCE
Vehicles Sold In the United States:
Getting Roadside Assistance
To fully assist, if you have a vehicle
concern, Ford Motor Company offers a
complimentary Roadside Assistance
program. This program is separate from
the New Vehicle Limited Warranty.
The service is available:
•
24 hours a day, seven days a week.
• Throughout the life of the vehicle for
original owners.
• For six years or 70,000.0 mi
(112,654.08 km) (whichever comes first)
within the extended powertrain
warranty coverage period for
subsequent owners.
Roadside assistance will cover:
• A flat tire change with a good spare
(except vehicles supplied with a tire
mobility kit).
• Battery jump start.
• Lock-out assistance (key replacement
cost is the customer's responsibility).
• Fuel delivery — independent service
contractors, if not prohibited by state,
local or municipal law shall deliver up
to
2.00 gal (7.57 L) of gasoline or
5.00 gal (18.93 L) of diesel fuel to a
disabled vehicle. Roadside Assistance
limits fuel delivery service to two
no-charge occurrences within a
12-month period. •
Winch out — available within
100.0 ft
(30.48 m) of a paved or county
maintained road, no recoveries.
• Towing — Lincoln eligible vehicles to
the client's selling or preferred dealer
within
100.0 mi (161 km) of the
disablement location or to the nearest
Lincoln dealer. If a client requests a
tow to a selling or preferred dealer that
is more than 100.0 mi (161 km) from the
disablement location, the client shall
be responsible for any mileage costs
in excess of
100.0 mi (161 km).
Roadside Assistance will include up to
$200 coverage for a towed trailer if the
disabled eligible vehicle requires service
at the nearest authorized dealer. If the
towing vehicle is operational but the trailer
is not, then the trailer does not qualify for
any roadside services.
Vehicles Sold In the United States :
Using Roadside Assistance
United States Lincoln vehicle clients who
need Roadside Assistance, call
1-800-521-4140.
If you need to arrange roadside assistance
for yourself, Ford Motor Company will
reimburse a reasonable amount for towing
to the nearest Lincoln dealership within
100.0 mi (161 km). To obtain reimbursement
information, United States Lincoln vehicle
clients, call 1-800-521-4140. Ford Motor
Company will ask clients to submit their
original receipts.
Vehicles Sold In Canada : Getting
Roadside Assistance
Canadian clients who need roadside
assistance, call 1-800-665-2006.
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MKZ (CC9) Roadside Emergencies
Important: Remember to replace the
wheel valve stems when the road tires
are replaced on your vehicle
It is recommended that the two front
tires or two rear tires generally be
replaced as a pair.
The tire pressure sensors mounted in
the wheels (originally installed on your
vehicle) are not designed to be used
in aftermarket wheels.
The use of wheels or tires not
recommended by Ford Motor
Company may affect the operation of
your tire pressure monitoring system.
If the TPMS indicator is flashing, your
TPMS is malfunctioning. Your
replacement tire might be
incompatible with your TPMS, or some
component of the TPMS may be
damaged.
Safety Practices WARNINGS
If your vehicle is stuck in snow,
mud or sand, do not rapidly spin
the tires; spinning the tires can tear
the tire and cause an explosion. A tire
can explode in as little as three to five
seconds. Do not spin the wheels at over
35 mph (56 km/h). The tires may
fail and injure a passenger or
bystander. Driving habits have a great deal to do
with your tire mileage and safety.
•
Observe posted speed limits
• Avoid fast starts, stops and turns
• Avoid potholes and objects on the
road
• Do not run over curbs or hit the tire
against a curb when parking
Highway Hazards
No matter how carefully you drive
there ’s always the possibility that you
may eventually have a flat tire on the
highway. Drive slowly to the closest
safe area out of traffic. This may
further damage the flat tire, but your
safety is more important.
If you feel a sudden vibration or ride
disturbance while driving, or you
suspect your tire or vehicle has been
damaged, immediately reduce your
speed. Drive with caution until you can
safely pull off the road. Stop and
inspect the tires for damage. If you
cannot detect a cause, have the
vehicle towed to the nearest repair
facility or tire dealer to have the
vehicle inspected.
Tire and Wheel Alignment
A bad jolt from hitting a curb or
pothole can cause the front end of
your vehicle to become misaligned or
cause damage to your tires. If your
vehicle seems to pull to one side
when you’re driving, the wheels may
be out of alignment. Have an
authorized dealer check the wheel
alignment periodically.
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MKZ (CC9) Wheels and Tires
Sound
Press the Settings icon > Sound,
then select from the following: Sound
Bass
Midrange Treble
Set Balance and Fade
DSP*
THX Deep Note Demo *
Occupancy Mode *
Speed Compensated Volume
* Your vehicle may not have these sound
settings.
Vehicle Press the Settings icon >
Vehicle
, then select from the
following:
• Ambient Lighting
• Vehicle Health Report
• Rear View Camera
• Enable Valet Mode.
Ambient Lighting (If Equipped)
When you turn this feature on, ambient
lighting illuminates footwells and
cupholders with a choice of colors. To
access and make adjustments: 1. Press the Settings icon >
Vehicle >
Ambient Lighting.
2. Touch the desired color.
3. Use the scroll bar to increase or decrease the intensity.
To turn the feature on or off, press the
power button.
Vehicle Health Report
Turn Automatic Reminders on and off and
set the mileage interval at which you
would like to receive the reports. Press
?
for more information on these selections.
When done making your selections, press
Run Vehicle Health Report Now
if you
want your report.
You can find more information on Vehicle
Health Report in this chapter.
See
Information (page 365).
Rear View Camera
This menu allows you to access settings
for your rear view camera. Press the Settings icon > Vehicle
>
Rear View Camera, then
select from the following
settings:
• Rear Camera Delay
• Visual Park Aid Alert
• Guidelines.
You can find more information on the rear
view camera in another chapter. See
Rear
View Camera (page 188).
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911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report (If Equipped)
WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair for
any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status of
any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States. Note:
Your Vehicle Health Report feature
requires activation prior to use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must
register to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle
Health Report Privacy Notice.
Note: In order to allow a break-in period
for your vehicle, you may not be able to
create a Vehicle Health Report until your
vehicle odometer has reached 200 miles.
Note: Cellular phone and SMS charges
may apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals. Cellular
phone airtime usage may apply when
reporting.
The system allows you to check your
vehicle ’s overall health in the form of a
diagnostic report card. The Vehicle Health
Report contains valuable information, such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service Actions
• Items noted during vehicle inspections
by your authorized dealer that still
need servicing.
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MKZ (CC9) MyLincoln Touch™
Protecting Your Investment
Maintenance is an investment that pays
dividends in the form of improved
reliability, durability and resale value. To
maintain the proper performance of your
vehicle and its emission control systems,
make sure you have scheduled
maintenance performed at the designated
intervals.
Your vehicle is equipped with an
information display, which indicates the
proper oil change interval. This interval
may be up to one year or 10000 miles
(16000 kilometers).
When ENGINE OIL CHANGE DUE or OIL
CHANGE REQUIRED appears in the
information display, it is time for an oil
change. Make sure you perform the oil
change within two weeks or 500 miles
(800 kilometers) of the
ENGINE OIL
CHANGE DUE or OIL CHANGE
REQUIRED message appearing. Make
sure you reset the oil monitoring system
after each oil change.
See Engine Oil
Check (page 254).
If your information display resets
prematurely, becomes inoperative or the
vehicle battery becomes discharged or
disconnected, the oil monitoring system
resets to 100% oil life. You should change
your engine oil one year or 10000 miles
(16000 kilometers) from the previous oil
change. Never exceed one year or 10000
miles (16000 kilometers) between oil
change intervals. Your vehicle is very sophisticated and built
with multiple, complex, performance
systems. Every manufacturer develops
these systems using different
specifications and performance features.
That is why it is important to rely upon your
dealership to properly diagnose and repair
your vehicle.
Ford Motor Company has recommended
maintenance intervals for various parts
and component systems based upon
engineering testing. Ford Motor Company
relies upon this testing to determine the
most appropriate mileage for replacement
of oils and fluids to protect your vehicle at
the lowest overall cost to you and
recommends against maintenance
schedules that deviate from the scheduled
maintenance information.
We strongly recommend the use of only
genuine Ford, Motorcraft or
Ford-authorized re-manufactured
replacement parts engineered for your
vehicle.
Additives and Chemicals
This owner's manual and the Ford
Workshop Manual list the recommended
additives and chemicals for your vehicle.
We do not recommend using chemicals
or additives not approved by us as part of
your vehicle
’s normal maintenance. Please
consult your warranty information.
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MKZ (CC9) Scheduled Maintenance