2014 FORD C MAX HYBRID Owners Manual

If a crash deploys an airbag (excluding
knee airbags and rear inflatable safety
belts [if equipped]) or activates the fuel
pump shut-off, your SYNC-equipped
vehicle may be able to contact emergency
services by dialing 911 through a paired and
connected Bluetooth-enabled phone. You
can learn more about the 911 Assist
feature, visit www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints System
(page 34). Important information about
airbag deployment is in this chapter.
See
Roadside Emergencies (page 187).
Important information about the fuel pump
shut-off is in this chapter.
Setting 911 Assist On
1. Press the phone button to enter the phone menu.
2. Scroll to select 911 Assist.
3. Press
OK to confirm and enter the 911
Assist menu.
4. Scroll to select between On and Off.
5. Press
OK when the desired option
appears in the radio display. Set On or
Set Off
appears in the display as
confirmation.
Off selections include:
• Off with reminder: Provides a display
and voice reminder at phone
connection at vehicle start.
• Off without reminder: Provides a
display reminder only without a voice
reminder at phone connection.
To make sure that 911 Assist works
properly:
• SYNC must be powered and working
properly at the time of the incident and
throughout feature activation and use.
• The 911 Assist feature must be set on
before the incident. •
You must pair and connect a
Bluetooth-enabled and compatible
cell phone to SYNC.
• A connected Bluetooth-enabled phone
must have the ability to make and
maintain an outgoing call at the time
of the incident.
• A connected Bluetooth-enabled phone
must have adequate network coverage,
battery power and signal strength.
• The vehicle must have battery power
and be located in the U.S., Canada or
in a territory in which 911 is the
emergency number.
In the Event of a Crash
Not all crashes will deploy an airbag or
activate the fuel pump shut-off (the
triggers for 911 Assist). If a connected cell
phone sustains damage or loses its
connection to SYNC during a crash, SYNC
will search for and try to connect to a
previously paired cell phone; SYNC will
then attempt to call the emergency
services.
Before making the call:
• SYNC provides a short window of time
(about 10 seconds) to cancel the call.
If you fail to cancel the call, SYNC
attempts to dial 911.
• SYNC says the following, or a similar
message: "SYNC will attempt to call
911, to cancel the call, press Cancel on
your screen or press and hold the
phone button on your steering wheel."
If you do not cancel the call, and SYNC
makes a successful call, a pre-recorded
message plays for the 911 operator, and
then the occupant(s) in your vehicle is able
to talk with the operator. Be prepared to
provide your name, phone number and
location immediately, because not all 911
systems are capable of receiving this
information electronically.
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911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your vehicle
are the ones paired and connected to
the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that your
vehicle has been in a crash involving the
deployment of an airbag or activation of
the fuel pump shut-off. Certain versions or
updates to 911 Assist may also be capable
of electronically or verbally disclosing to
911 operators your vehicle location or other
details about your vehicle or crash to assist
911 operators to provide the most
appropriate emergency services. If you do
not want to disclose this information, do
not turn the feature on.
Vehicle Health Report WARNING
Always follow scheduled
maintenance instructions, regularly
inspect your vehicle, and seek repair
for any damage or problem you suspect.
Vehicle Health Report supplements, but
cannot replace, normal maintenance and
vehicle inspection. Vehicle Health Report
only monitors certain systems
electronically monitored by your vehicle
and will not monitor or report the status
of any other system, (such as brake lining
wear). Failure to perform scheduled
maintenance and regularly inspect your
vehicle may result in vehicle damage and
serious injury. Note:
This feature is only available in the
United States. Note:
Your Vehicle Health Report feature
requires activation before use. Visit
www.SYNCMyRide.com to register. There
is no fee or subscription associated with
Vehicle Health Report, but you must register
to use this feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle Health
Report Privacy Notice.
Note: In order to allow a break-in period for
your vehicle, you may not be able to create
a Vehicle Health Report until your vehicle
odometer has reached 200 miles.
Note: Cellular phone and SMS charges may
apply when making a report.
Register for Vehicle Health Report and set
your report preferences at
www.SYNCMyRide.com. After registering,
you can request a Vehicle Health Report
(inside your vehicle). Return to your
account at www.SYNCMyRide.com to view
your report. You can also choose for SYNC
to remind you automatically to run reports
at specific mileage intervals.
The system allows you to check your
vehicle's overall health in the form of a
diagnostic report card. The vehicle health
report contains valuable information such
as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service Actions
• Items noted during vehicle inspections
by an authorized dealer that still need
servicing.
You can run a report (after your vehicle has
been running a minimum of 60 seconds)
by pressing the voice button and saying
"Vehicle health report", or pressing the
phone button.
To run a report using the phone button:
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1.
Press the phone button to enter phone
menu.
2. Scroll to select Vehicle Health, and then press OK. 3. Scroll to select from the following
options: Vehicle health report options
Automatic Reports:
Press OK to and select On or Off.
Select On to have SYNC automatically prompt you to run
a health report at certain mileage intervals. *
User Preferences: Press OK
to select and enter the
menu. Scroll to select from:
Mileage Intervals:
Press OK. Scroll to select between
5000, 7500 or 10000-mile intervals and press OK to make
your selection.
Return:
Press OK to exit the menu.
Press OK for SYNC to run a health report of your vehicle's
diagnostic systems and send the results to Ford where it
combines with scheduled maintenance information, open
recalls and other field service actions and vehicle inspec-
tion items that still need servicing from an authorized
dealer.
Run Report?
* You must first turn this feature on before you can select the desired mileage interval.
Vehicle Health Report Privacy Notice
When you create a Vehicle Health Report,
Ford Motor Company may collect your
cellular phone number (to process your
report request) and diagnostic information
about your vehicle. Certain versions or
updates to Vehicle Health Report may also
collect more vehicle information. Ford may
use your vehicle information it collects for
any purpose. If you do not want to disclose
your cellular phone number or vehicle
information, do not run the feature or set
up your Vehicle Health Report profile at
www.SYNCMyRide.com. See
www.SYNCMyRide.com (Vehicle Health
Report Terms and Conditions, and Privacy
Statement) for more information. SYNC Services: Traffic, Directions
& Information (TDI)
Note:
SYNC Services requires activation
before use. Visit www.SYNCMyRide.com to
register and check your eligibility for
complimentary services. Standard phone
and message rates may apply. Subscription
may be required. You must also have the
active SYNC Services Bluetooth-enabled
cellular phone paired and connected to the
system in order to connect to, and use,
SYNC Services. See
Using SYNC™ With
Your Phone (page 291).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make sure
your cellular phone is not blocking caller ID
before using SYNC Services.
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Note:
The driver is ultimately responsible
for the safe operation of the vehicle, and
therefore, must evaluate whether it is safe
to follow the suggested directions. Any
navigation features provided are only an aid.
Make your driving decisions based on your
observations of local conditions and existing
traffic regulations. Do not follow the route
suggestions if doing so would result in an
unsafe or illegal maneuver, place you in an
unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps
used by this system may be inaccurate
because of errors, changes in roads, traffic
conditions or driving conditions.
Note: When you connect, the service uses
GPS technology and advanced vehicle
sensors to collect your vehicle's current
location, travel direction and speed to help
provide you with the directions, traffic
reports, or business searches you request.
Further, to provide the services you request,
for continuous improvement, the service
may collect and record call details and voice
communications. For more information, see
SYNC Services Terms and Conditions at
www.SYNCMyRide.com. If you do not want
Ford or its service providers to collect your
vehicle travel information or other
information identified in the Terms and
Conditions, do not subscribe or use the
service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology and
comprehensive map and traffic data, to
give you personalized traffic reports,
precise turn-by-turn directions, business
search, news, sports, weather and more.
For a complete list of services, or to learn
more, please visit www.SYNCMyRide.com.
Connecting to SYNC Services Using
Voice Commands
1. Press the voice button. 2. When prompted, say "Services". This
initiates an outgoing call to SYNC
Services using your paired and
connected Bluetooth-enabled cellular
phone.
3. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Connecting to SYNC Services Using
the Phone Menu
1. Press the phone button to enter the phone menu.
2. Scroll to Services.
3. Press OK to confirm and enter the
Services menu. The display indicates
the system is connecting.
4. Press
OK. SYNC initiates the call to the
Services portal.
5. Once you connect to the service, follow
the voice prompts to request the
desired service, such as Traffic or
Directions. You can also say, "What are
my choices?" to receive a list of
available services from which to
choose.
6. Say, "Services" to return to the Services
main menu or for help, say, "Help".
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say "Directions" or "Business search".
To find the closest business or type of
business to your current location, just
say "Business search" and then
"Search near me". If you need further
assistance in finding a location you can
say "Operator" at any time within a
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Directions or Business search to speak
with a live operator. The system may
prompt you to speak with an operator
when it has difficulty matching your
voice request. The live operator can
assist you by searching for businesses
by name or by category, residential
addresses by street address or by
name or specific street intersections.
Operator Assist is a feature of your
SYNC Services subscription. For more
information on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your
destination. Once you select your
destination, the system uploads your
current vehicle location, calculates a
route based on current traffic
conditions and sends it back to your
vehicle. After the route download is
complete, the phone call automatically
ends. You then receive audible and
visual driving instructions as you travel
toward your destination. 3.
While on an active route, you can select
or say "Route summary" or "Route
status" to view the Route Summary
turn list or the Route Status ETA. You
can also turn voice guidance on or off,
cancel the route or update the route.
If you miss a turn, SYNC automatically asks
if you want the route updated. Just say,
"Yes" when prompted and the system
sends a new route to your vehicle.
Disconnecting from SYNC Services
1. Press and hold the phone button on the steering wheel.
2. Say "Goodbye" from the SYNC Services main menu. SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite information.
You can save address points such as work or home. You
can also save favorite information like sports teams or a
news category. You can learn more about personalization
by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected to
SYNC Services) to interrupt a voice prompt or an audio
clip (such as a sports report) and say your voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN (Vehicle
Identification Number). You can pair and connect your
phone to any vehicle equipped with SYNC Services and
continue enjoying your personalized services.
Portable
You can even access your account outside your vehicle.
Just use the number on your phone's call history. Traffic
and Directions features do not function properly but
information services and the 411 connect and text message
features are available.307
C-MAX (CCG) SYNC™

USING SYNC™ WITH YOUR
MEDIA PLAYER
You can access and play music from your
digital music player over your vehicle's
speaker system using the system's media
menu or voice commands. You can also
sort and play your music by specific
categories, such as artist and album.
Note:
The system is capable of indexing up
to 30,000 songs.
SYNC is capable of hosting nearly any
digital media player including: iPod®,
Zune ™, Plays from device players, and
most USB drives. SYNC also supports
audio formats, such as MP3, WMA, WAV
and ACC.
Connecting Your Digital Media
Player to the USB Port
Note: If your digital media player has a
power switch, make sure you switch it on
before plugging it in.
To Connect Using Voice Commands
1. Plug the device into the USB port.
2. Press the voice icon and when prompted, say "USB".
3. You can now play music by saying any of the appropriate voice commands.
See the media voice commands.
To Connect Using the System Menu
1. Plug the device into the USB port.
2. Press AUX and then MENU to enter
the media menu.
3. Scroll to Select Source. Press
OK.
4. Scroll to USB. Press
OK.
5. Depending on how many digital media
files are on your connected device,
Indexing
may appear in the radio
display. When indexing is complete, the
screen returns to the Play menu. Press
OK and scroll through selections of:
• Play All
• Albums
• Genres
• Playlists
• Tracks
• Explore USB
• Similar Music
• Return
What's Playing?
At any time when a track is playing, you
can press the voice icon and ask the
system "What's playing?". The system
reads the metadata tags (if populated) of
the playing track to you.
Media Voice Commands Press the voice icon. When
prompted, say "USB", then any
of the following:
"USB"
"Autoplay off" "Autoplay on"
"Connections" "Pause""Play"
"Play album " 1,2
"Play all"
"Play artist " 1,2
"Play genre " 1,2
"Play next folder" 3
"Play next track"
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"USB"
"Play playlist " 1,2
"Play previous folder" 3
"Play previous track"
"Play song " 1,2
"Play track " 1,2
"Refine album " 1,2
"Refine artist " 1,2
"Refine song " 1,2
"Refine track " 1,2
"Repeat off" "Repeat on"
"Search album " 1,2 "USB"
"Search artist " 1,2
"Search genre " 1,2
"Search song " 1,2
"Search track " 1,2
"Shuffle off" "Shuffle on"
"Similar music"
"What's playing?"
1 is a dynamic listing, meaning that
it could be the name of anything, such as
a group, artist or song.
2 This voice command is not available until
indexing is complete.
3 This voice command is only available in
folder mode. Voice command guide
Turn autoplay on to listen to music processed during
indexing. Turn autoplay off to allow the indexing process
to finish before the system plays any of your music. *
"Autoplay"
The system searches all the data from your indexed music
and, if available, begins to play the chosen type of music.
You can only play genres of music that are present in the
GENRE metadata tags that you have on your digital media
player.
"Search genre" or "Play
genre"
The system compiles a playlist and then plays music
similar to what is currently playing from the USB port using
indexed metadata information.
"Similar music"
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Voice command guide
The system searches for specific artist, track or album
information from the music indexed through the USB port.
"Search" or "Play" artist,
track or album
This allows you to make your previous command more
specific. For example, if you asked to search and play all
music by a certain artist, you could then say, "Refine
album" and choose a specific album from the list to view.
If you then select Play, the system only plays music from
that specific album.
"Refine"
* Indexing times can vary from device to device and with regard to the number of songs
the system needs to process.
Press the voice icon. When prompted, say,
"Bluetooth audio", then any of the
following: "BLUETOOTH AUDIO"
"Connections""Pause""Play"
"Play next track"
"Play previous track" Media Menu Features
The media menu allows you to select your
media source, how to play your music
(such as by artist, genre, shuffle or repeat),
and also to add, connect or delete devices.
1. Press AUX and then MENU to enter
the media menu.
2. Scroll to cycle through: You can:
When you select:
Play your music by artist, album, genre, playlist, track,
similar music or play all music. You can also choose to
Explore USB to view the supported digital music files on
your playing device.
Play Menu
Select and play music from your USB port, auxiliary input
jack (line in) or stream music from your Bluetooth-enabled
phone.
Select Source
SYNC USB: Press
OK to access music plugged into your
USB port. You can also plug in devices to charge them (if
supported by your device). Once connected, the system
indexes any readable media files. 1
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