Page 121 of 193

General Maintenance
Care and maintenance
Service work, adjustments and technical alterations
Introduction
This chapter contains information on the following subjects:
Statutory checks
119
ŠKODA Service Partners
120
ŠKODA Original parts
120
ŠKODA Original accessories
120
Spoiler
121
Airbags
121
Acceptance and recycling of used vehicles
121
The instructions and guidelines from ŠKODA AUTO a.s. must be observed when
carrying out any modifications, repairs or technical alterations to your vehicle.
Adhering to these instructions and guidelines helps ensure road safety and
helps keep your vehicle in a good technical condition. After carrying out modifi-
cations, repairs or technical alterations, the vehicle will comply with German
road transport regulations (StVZO).
Always consult a ŠKODA Partner » page 120before buying accessories or
parts, or before carrying out any modifications, repairs or technical alterations
to your vehicle.
WARNING■ Works on your vehicle, which have been carried out unprofessionally, can
cause operational faults – risk of accident!■
Interference on the electronic components and their software can lead to
operational faults. This interference can also impair not directly affected
systems because of the networking of the electronic components. The op-
erational safety of the vehicle may be at significant risk and can lead to in-
creased wear of parts.
For the sake of the environmentTechnical documents regarding alterations carried out on the vehicle must be
kept by the vehicle user in order to be handed over to the recyclers at a later
date. This ensures that the vehicle is recycled in an environmentally sound
manner.
Note
■ We recommend only having these modifications and technical alterations
carried out by a specialist garage.■
Any damage caused by technical alterations made without the approval of
the manufacturer is excluded from the warranty » Service schedule .
■
The ŠKODA Partner accepts no liability for products that have not been ap-
proved by ŠKODA AUTO a.s. even though these may be products with an op-
erational approval or that have been approved by a government testing insti-
tute.
■
We advise you only to use ŠKODA Original Accessories and ŠKODA Original
Parts which have been expressly approved for use on your vehicle. Reliability,
safety and suitability for your vehicle are guaranteed with these.
■
ŠKODA Original Accessories and ŠKODA Original Parts can be purchased from
ŠKODA Partners, who will also perform the professional assembly of the pur-
chased parts.
Statutory checks
Read and observe
on page 119 first.
Many countries have legislation requiring the operational reliability and roadworthiness and/or exhaust gas properties of a vehicle to be tested at specific
intervals. These tests can be carried out by workshops or testing stations that
have been legally authorised for this purpose.
The ŠKODA Service Partners are up-to-date on the legally required tests and
will prepare the vehicle for the tests as part of a service operation if required,
or will be responsible for carrying out these tests. The specialist garages can
carry out the specified tests directly, if required by the customer, if they are
authorised to do so. This saves you time and money.
Even if you want to take your vehicle to an officially approved test centre for
prior checking in preparation of a legally required test, we recommend that you
consult the service consultant of your ŠKODA Service Partner beforehand.
119Care and maintenance
Page 122 of 193

Based on their appraisal, the service consultant will tell you which areas you
should focus on in order to ensure that your vehicle will pass the technical test
without any problems. This allows you to avoid additional expenses resulting
from a possible subsequent test.
ŠKODA Service Partners
Read and observe
on page 119 first.
ŠKODA Service Partners are equipped with modern, specially developed tools
and equipment. Here, trained specialists have access to a comprehensive
range of ŠKODA Original Parts and ŠKODA Original Accessories for carrying out
modifications, repairs and technical alterations.
All ŠKODA service partners operate according to the latest guidelines and in-
structions from ŠKODA AUTO a.s. All service and repair work is therefore car-
ried out on time and to the appropriate quality. Adhering to these instructions
and guidelines helps ensure road safety and helps keep your vehicle in a good
technical condition.
ŠKODA Service Partners are therefore properly prepared to service your vehicle
and to provide quality work. We therefore advise you to have all modifications,
repairs and technical alterations to your vehicle carried out by a ŠKODA Service
Partner.
ŠKODA Original parts
Read and observe
on page 119 first.
We recommend the use of ŠKODA Genuine Parts for your vehicle, as these
parts are approved by ŠKODA AUTO a.s.. They correspond precisely to the
ŠKODA AUTO a.s. regulations with regard to design, dimensional accuracy and
material, and are identical to the components used in series production.
ŠKODA AUTO a.s. is able to vouch for the safety, suitability and long service life
of these products. We therefore recommend that you only use ŠKODA Genuine
Parts.
ŠKODA AUTO a.s. supplies the market with a complete range of ŠKODA Genu-
ine Parts - not only while the model is still in production but for at least 15
years after the end of series production for wear parts and at least 10 years
after the end of series production for all other vehicle parts.
ŠKODA Service Partners are liable for any defects of ŠKODA Genuine Parts for
a period of 2 years after sale in accordance with the materials defect liability,
unless agreed otherwise in the purchase agreement. You should keep the ap-
proved warranty certificate and the invoices for these components for this pe-
riod of time, so that the commencement of the term can be verified.
Body repairs
ŠKODA vehicles are designed so that if any damage occurs to the body, it is on- ly necessary to replace those parts that are actually damaged.
However, before you decide to have damaged body parts replaced, you should
first of all contact your specialist garage to determine whether or not the parts
can also be repaired. Repairs to body parts are usually cheaper.
ŠKODA Original accessories
Read and observe
on page 119 first.
If you wish to fit accessories to your vehicle, you should remember the follow-ing.
We recommend that you use ŠKODA Genuine Accessories in your vehicle.
ŠKODA AUTO a.s. has selected these accessories to ensure that they are relia-
ble, safe and suitable for your particular vehicle. Although we constantly moni-
tor the market, we are not able to assess or vouch for other products even
though in some instances such parts may have operational approval or may
have been approved by a nationally recognised testing laboratory.
All accessory products are subjected to a challenging process in the areas of technical development (technical testing) and quality inspection (customer
testing) and the product only becomes a ŠKODA Genuine Accessory if all tests
are passed.
Our ŠKODA Genuine Accessories service also includes expert advice and pro-
fessional fitting if required by the customer.
ŠKODA Service Partners are liable for any defects of ŠKODA Genuine Accesso- ries for a period of 2 years after installation or delivery in accordance with the
materials defect liability, unless agreed otherwise in the purchase agreement
or any other agreements. You should keep the approved warranty certificate
and the invoices for these accessories for this period of time, so that the com-
mencement of the term can be verified.
ŠKODA Service Partners also stock a range of suitable car care products and all
parts that are subject to natural wear-and-tear, such as tyres, batteries, bulbs
and wiper blades.
120General Maintenance
Page 123 of 193

NoteThe accessories authorised by the company ŠKODA AUTO a.s. will be offered
by the ŠKODA Partners in all countries where the company ŠKODA AUTO a.s.
has a sales and after-sales service network. This will usually be in the form of a
printed catalogue of ŠKODA Genuine Accessories, in the form of separate prin-
ted brochures or in the form of ŠKODA Genuine Accessories on the ŠKODA
Partner websites.
Spoiler
Read and observe
on page 119 first.
If your new vehicle is fitted with a spoiler on the front bumper in combination
with the spoiler on the luggage compartment lid, then the following instruc-
tions must be adhered to.
› For safety reasons, the vehicle must only be fitted with a spoiler on the front
bumper in combination with the associated spoiler on the luggage compart-
ment lid.
› This kind of spoiler cannot be left on the front bumper either on its own, in
combination with another spoiler not on the luggage compartment lid or in
combination with an unsuitable spoiler on the luggage compartment lid.
› We recommend that you consult the ŠKODA Service Partner for any repairs
to or replacement, addition or removal of spoilers.
WARNING■ If work on your vehicle's spoilers is not carried out properly, this can lead
to operational faults - risk of accident and serious injuries!■
If a front spoiler, full wheel trim, etc. is mounted retrospectively, it must
be ensured that the air supply to the front wheel brakes is not reduced.
The front brakes may overheat, which can have a negative impact on the
functioning of the braking system – risk of accident!
Airbags
Read and observe
on page 119 first.
The system components of the airbag system can be situated in the front
bumper, doors, front seats, roof lining or body.
WARNINGAny work on the airbag system, including the installation and removal of
system components due to other repair work (e.g. removal of the steering
wheel), must only be carried out by a specialist garage.■
Modifications, repairs and technical alterations that have been carried out
unprofessionally can cause damage and operational faults, and can also se-
riously impair the effectiveness of the airbag system – risk of accident and
fatal injury!
■
The airbag system must then be replaced if the airbag has been deployed.
Airbag modules cannot be repaired.
WARNINGInformation on the use of the airbag system■It is prohibited to manipulate individual parts of the airbag system, as this
might result in the airbag being deployed.■
Never install any airbag parts into the vehicle that have been removed
from old cars or have been recycled.
■
Never install damaged airbag parts in the vehicle. The airbags may then
not be deployed properly or even at all in the event of an accident.
■
No modifications of any kind may be made to parts of the airbag system.
WARNING■ A change to the vehicle's wheel suspension, including the use of non-ap-
proved wheels and tyre combinations, can alter the functioning of the air-
bag system - risk of accident and fatal injury!■
Never make any changes to the front bumper or the bodywork.
Acceptance and recycling of used vehicles
Read and observe
on page 119 first.
ŠKODA meets the requirements of the brand and its products with regard to
protecting the environment and the preserving resources. All new ŠKODAvehi-
cles can be recycled by up to 95 % and can always 1)
be returned free of charge.
1)
Subject to fulfilment of the national legal requirements.
121Care and maintenance
Page 124 of 193

In a lot of countries sufficient trade-in networks have been created, where you
can trade-in your vehicle. After you trade-in your vehicle, you will receive a
confirmation documenting the recycling in accordance with environmental reg-
ulations.
Note
You can find more detailed information about the trade-in and recycling of old
cars from a specialist garage.
Washing vehicle
Introduction
This chapter contains information on the following subjects:
Washing by hand
122
Automatic car wash systems
122
Washing with a high-pressure cleaner
123
The best way to protect your vehicle against harmful environmental influences
is frequent washing.
The longer insect residues, bird droppings, tree sap, road and industrial dust,
tar, soot particles, road salt and other aggressive deposits remain adhering to
the paintwork of your vehicle, the more detrimental their destructive effect
can be. High temperatures, such as those caused by intensive sun's rays, ac-
centuate this caustic effect.
It is essential to also thoroughly clean the underside of the vehicle at the end
of the winter.
WARNINGWhen washing your vehicle in the winter: Water and ice in the braking sys-
tem can affect the braking efficiency – risk of accident!
CAUTION
The temperature of the water used for cleaning must not exceed 60 °C – risk
of damaging the vehicle.
For the sake of the environment
Only wash the vehicle at washing bays intended for this purpose.Washing by hand
Read and observe
and on page 122 first.
Soak the dirt with plenty of water and rinse as well as possible.
Clean the vehicle with a soft sponge, a washing glove or a washing brush.
Work from the top to the bottom – starting with the roof.
For stubborn dirt, agents specifically intended for this purpose are to be used. Wash out the sponge or washing glove thoroughly at short intervals.
Clean wheels, door sills and similar parts last. Use a second sponge for such areas.
Give the vehicle a good rinse after washing it and dry it off using a chamois
leather.
WARNINGProtect your hands and arms from sharp-edged metal parts when cleaning
the underfloor or the inside of the wheel housings or the wheel trims – risk
of cuts!
CAUTION
■ Only apply slight pressure when cleaning the vehicle's paintwork.■Do not wash your vehicle in bright sunlight – risk of paint damage.
Automatic car wash systems
Read and observe
and on page 122 first.
The usual precautionary measures must be taken before washing the vehicle
in an automatic car wash system (e.g. closing the windows and the sliding/tilt-
ing roof etc.).
If your vehicle is fitted with any particular attached parts, such as a spoiler,
roof rack system, two-way radio aerial etc., it is best to consult the operator of
the car wash system beforehand.
After an automatic wash with wax treatment, the lips of the wipers should be
cleaned with cleaning agents specially designed for the purpose, and then de-
greased.
122General Maintenance
Page 125 of 193

CAUTIONFold in the exterior mirrors to prevent damage before washing the vehicle in
an automatic car wash system. Never manually fold in electric exterior mirrors -
always use the electric controls.
Washing with a high-pressure cleaner
Read and observe
and on page 122 first.
When washing the vehicle with a high-pressure cleaner, the instructions for
use of the equipment must be observed. This applies in particular to the pres-
sure used and to the spraying distance .
Maintain a sufficiently large distance to the parking aid sensors and soft mate-
rials such as rubber hoses or insulation material.
CAUTION
■ If washing the vehicle in the winter using a hose or high-pressure cleaner,
ensure that the jet of water is not aimed directly at the locking cylinders or the
door/panel joints – risk of freezing!■
To avoid damaging the parking aid sensors while cleaning with high-pressure
cleaners or steam jets, the sensors must only be directly sprayed for short pe-
riods while a minimum distance of 10 cm must be observed.
Note
Also refer to "Washing cars with decorative films using a high-pressure clean-
er" » page 124 .
Cleaning vehicle exterior
Introduction
This chapter contains information on the following subjects:
Vehicle paint work
123
Plastic parts
124
Rubber seals
124
Chrome parts
124
Decorative films
124
Windows and external mirrors
125
Headlight glasses
125
Door closing cylinder
125Cavity protection125Wheels126
Under-body protection
126
Wiper blades
126
We recommend using vehicle care products from ŠKODA Original Accessories.
These are available from ŠKODA Partners. The usage instructions on the pack-
age must be observed.
WARNING■ Vehicle care products may be harmful to your health if not used according
to the instructions.■
Always keep the vehicle care products safe from people who are not com-
pletely independent, e.g. children - there is a danger of poisoning!
■
Protect your hands and arms from sharp-edged metal parts when clean-
ing the underfloor, the inside of the wheel housings or the wheel trims –
risk of cuts!
CAUTION
■ Do not use any insect sponges, rough kitchen sponges or similar cleaning
products – risk of damaging the paintwork surface.■
Cleaners that contain solvents can damage the material being cleaned.
For the sake of the environment
Used vehicle care product cans represent hazardous waste that is harmful to the environment. These must be disposed of in accordance with national legal
regulations.
Note
Due to the special tools and knowledge required, and to avoid any potential
problems with the cleaning and care of your vehicle's exterior, we recommend
that the cleaning and care of your vehicle be carried out by a ŠKODA Service
Partner.
Vehicle paint work
Read and observe
and on page 123 first.
Preserving the vehicle paintwork
A thorough wax treatment provides the vehicle's paintwork with highly effec-
tive protection against harmful environmental influences.
123Care and maintenance
Page 126 of 193

The vehicle must be treated with a high-quality hard wax polish at the latest,
when no more drops form on the clean paintwork.
A new layer of a high-quality hard wax polish can be applied to the clean body- work after it has dried thoroughly.
Even if you use a wax preserver regularly, we still recommend that you treat
the paintwork of the vehicle at least twice a year with hard wax.
Polishing
Polishing is necessary if the vehicle's paintwork has become unattractive and
if it is no longer possible to achieve a gloss with wax preservatives.
If the polish does not contain any preserving elements, the paint must be trea- ted with a preservative afterwards.
CAUTION
■ Paint damage is to be repaired immediately.■Never apply wax to the windows.■
Mat painted or plastic parts must not be treated with polishing products or
hard waxes.
■
Do not polish the paintwork in a dusty environment - risk of paint scratches.
■
Do not apply any paint care products to door seals or window guides.
■
If possible, do not apply any paint care products to parts of the bodywork
that come into contact with door seals or window guides.
Plastic parts
Read and observe
and on page 123 first.
Clean plastic parts with a damp cloth.
If this method does not completely clean the plastic parts, use cleaning prod-
ucts specially designed for this purpose.
CAUTION
Do not use paint care products on plastic parts.
Rubber seals
Read and observe
and on page 123 first.
All door seals and window guides are factory-treated with a colourless mattvarnish layer to prevent the freezing of painted body parts and to protect
against driving noise.
CAUTION■ Do not treat the door seals and window guides with any products whatsoev-
er .■
Applying additional treatments to the seals can corrode the protective coat-
ing, and driving noise may occur.
Chrome parts
Read and observe
and on page 123 first.
First clean the chrome parts with a damp cloth and then polish them with a
soft, dry cloth.
If this method does not completely clean chrome parts, use a specific chrome
care product.
CAUTION
Do not polish the chrome parts in a dusty environment - risk of surface
scratches.
Decorative films
Read and observe
and on page 123 first.
Wash the films with a mild soap solution and clean, warm water.
The following instructions must be followed when washing the vehicle with
a high-pressure cleaner.
› The minimum distance between the nozzle and the vehicle body should be
50 cm.
› Keep the jet perpendicular to the film surface.
› The maximum water temperature is 50 °C.
› The maximum water pressure is 80 bar.
CAUTION
■
Never use aggressive cleaning agents or chemical solvents for the glued sur-
faces with films - there is a danger of film damage.■
In the winter months, do not use an ice scraper to remove ice and snow from
the areas with films. Do not use any other objects to remove frozen layers of
snow or ice – risk of film damage.
124General Maintenance
Page 127 of 193

Windows and external mirrorsFig. 119
Fuel filler flap: Ice scraper
Read and observe and on page 123 first.
Removing snow and ice
Use a plastic ice scraper for removing snow and ice from the windows and mir-
rors.
The ice scraper can be found on the inside of the fuel filler flap.
›
Open the fuel filler flap.
›
Slide out the ice scraper in the direction of the arrow » Fig. 119.
Cleaning windows
Regularly clean windows from the inside with clean water.
Dry the glass surfaces with a clean chamois leather or a cloth intended for this
purpose.
CAUTION
Instructions for removing snow and ice■The ice scraper should not be moved forward and backward but in one direc-
tion to avoid any damage to the surface of the glass.■
Snow or ice that is contaminated with coarse dirt such as fine gravel, sand or
salt must not be removed from the windows and mirrors – there is a risk of
damage to the surface of the windows and mirrors.
■
Do not remove snow or ice from glass parts using warm or hot water – risk of
cracks forming in the glass.
CAUTIONInformation for cleaning windows■Do not clean the inside of the windows with sharp-edged objects or corro-
sive and acidic cleaning agents – there is a risk of damaging the heating ele-
ments or window aerial.■
When drying the windows after washing the vehicle, do not use window
leathers that have been used to polish the bodywork. Residues of preserva-
tives in the window leather can make the window dirty and reduce visibility.
Headlight glasses
Read and observe
and on page 123 first.
Clean plastic front headlight lenses using clean, warm water and soap.
CAUTION
■The headlights are never to be wiped dry - there is a risk of damaging the
protective lacquer and the headlight glass subsequently developing cracks.■
Do not use sharp objects to clean the glasses - there is a risk of damaging
the protective lacquer and the headlight glasses subsequently developing
cracks.
■
Do not use any aggressive cleaning or chemical solvent products to clean the
headlights – risk of damaging the headlight lenses.
Door closing cylinder
Read and observe
and on page 123 first.
Specific products must be used for de-icing door lock cylinders.
CAUTION
Make sure that as little water as possible gets into the locking cylinder when
washing the vehicle - there is a risk of freezing the lock cylinder!
Cavity protection
Read and observe
and on page 123 first.
All the cavities of your vehicle which are at risk from corrosion are protectedfor life by a layer of protective wax applied in the factory.
This wax protection does not need to be inspected or re-applied.
125Care and maintenance
Page 128 of 193

If any small amount of wax flow out of the cavities at high temperatures, these
must be removed with a plastic scraper and the stains cleaned using a petrole-
um cleaner.WARNINGSafety regulations should be observed when using petroleum cleaner to re-
move wax – risk of fire!
Wheels
Read and observe
and on page 123 first.
Wheel rims
Also thoroughly wash the wheel rims when washing the vehicle on a regular basis.
Regularly remove salt and brake abrasion, otherwise the rim material will be
corroded.
Light alloy wheels
After washing thoroughly, treat the wheel rims with a protective product for
light alloy wheels. Products which cause abrasion must not be used to treat
the wheel rims.
CAUTION
■ Damage to the paint layer on the wheel rims must be touched up immediate-
ly.■
Severe layers of dirt on the wheels can also result in wheel imbalance. This
may show itself in the form of a wheel vibration which is transmitted to the
steering wheel which, in certain circumstances, can cause premature wear of
the steering. This means it is necessary to remove the dirt.
Under-body protection
Read and observe
and on page 123 first.
The underside of your vehicle is already permanently protected by the factory
against chemical and mechanical influences.
It is not possible to guarantee that the protective coating will not suffer any
damage as the vehicle is driven.
We recommend having the protective coating underneath the vehicle and the
chassis checked — preferably before the beginning of winter and at the end of
winter.WARNINGNever use additional under-body protection or anti-corrosion agents for ex-
haust pipes, catalytic converters, diesel particle filters or heat shields.
When the engine reaches its operating temperature, these substances may
ignite - risk of fire!
Wiper blades
Read and observe
and on page 123 first.
Clean the wiper blades regularly with a glass cleaner. The wiper blades shouldbe cleaned with a sponge or cloth if they are heavily soiled by insect residues,
for example.
The wiper blades can become soiled with wax residues after washing in auto-
matic vehicle wash systems for example » page 122.
Interior care
Introduction
This chapter contains information on the following subjects:
Natural leather
127
Artificial leather, materials and Alcantara ®
128
Seat covers
128
Safety belts
128
We recommend using vehicle care products from ŠKODA Original Accessories.
These are available from ŠKODA Partners. The usage instructions on the pack-
age must be observed.
126General Maintenance