2013 LINCOLN MKZ HYBRID service

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SERVICE PLANS (CANADA
ONLY)
You can get more protection for your
vehicle by purchasing a Ford Extended
Service Plan. Ford Extended Service
Plan is the only service contract
backed by Ford Motor Company of
Canada, Limited. Depending on the
plan you purchase, Ford Extended
Service Plan provides benefits such
as:
• Rental reimbursement
• Coverage for certain maintenance
and wear items
• Protection against repair costs
after your New Vehicle Limited
Warranty Coverage expires
• Roadside Assistance benefits
There are several Ford Extended
Service Plans available in various time,
distance and deductible
combinations. Each plan is tailored to
fit your own driving needs, including
reimbursement for towing and rental. When you purchase Ford Extended
Service Plan, you receive added
peace-of-mind protection throughout
Canada and the United States,
provided by a network of participating
authorized Ford Motor Company
dealers. The Lincoln Maintenance
Protection Plan is honored at
authorized Lincoln dealers.
Note:
Repairs performed outside of
Canada and the United States are not
eligible for Ford Extended Service Plan
coverage.
This information is subject to change.
For more information, visit your local
Ford of Canada dealer or www.ford.ca
to find the Ford Extended Service Plan
that is right for you.
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MKZ (CC9) Ford Extended Service Plan (ESP)

HOME
Press to access your home
screen. Depending on your
vehicle ’s option package and
software, your screens may vary in
appearance from the descriptions in
this section. Your features may also
be limited depending on your market.
Check with an authorized dealer for
availability. INFORMATION
Press to select any of the following:
• Services
• Travel Link
• Alerts
• Calendar
• Apps
ENTERTAINMENT
Press to select any of the following:
• AM
• FM
• SIRIUS
• CD
• USB
• BT Stereo
• SD Card
• A/V In Using the Touch-Sensitive
Controls on Your System
To turn a feature on and off, just touch
the graphic with your finger. To get the
best performance from the
touch-sensitive controls:
•
Do not press hard on the controls.
They are sensitive to light touch.
• Use your bare finger to touch the
center of a touch-control graphic.
Touching off-center of the graphic
may affect operation of a nearby
control.
• Make sure your hands are clean
and dry.
• Since the touchscreen operates
based on the touch of a finger, you
may have trouble using it if you are
wearing gloves.
• Keep metal and other conductive
material away from the surface of
the touchscreen as this may cause
electronic interference (for
example, inadvertently turning on
a feature other than the one you
meant to turn on).
Depending on your vehicle and option
package, you may also have these
controls on your bezel:
• Power: Switch the media or
climate features off and on.
• VOL: Control the volume of
playing media.
• Fan: Control the speed of the
climate system fan.
• Seek and Tune buttons: Use as you
normally would in media modes.
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•
Eject: Eject a CD from the
entertainment system.
• SOURCE: Touch the word
repeatedly to see all available
media modes. The screen does not
change, but you see the media
change in the lower left status bar.
• SOUND:
Touch the word to
access the Sound menu where you
can adjust settings such as: Bass,
Treble, Midrange, Balance and
Fade, DSP (Digital Signal
Processing), THX Deep Note
Demo, Occupancy Mode and
Speed Compensated Volume.
(Your vehicle may not have all of
these sound options.)
• Hazard flasher: Switch the hazard
flashers off and on.
Cleaning the Touchscreen
Display
Use a clean, soft cloth such as one
used for cleaning glasses. If dirt or
fingerprints are still visible, apply a
small amount of alcohol to the cloth.
Do not pour or spray alcohol onto the
display. Do not use detergent or any
type of solvent to clean the display.
Support
The SYNC support team is available
to help you with any questions you are
not able to answer on your own.
Monday-Saturday, 8:30am-8:00pm
EST.
In the United States, call:
1-888-270-1055.
In Canada, call: 1-800-565-3673. Times are subject to change due to
holidays.
Safety Information WARNING
Driving while distracted can
result in loss of vehicle control,
crash and injury. We strongly
recommend that you use extreme
caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
hand-held device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. •
Do not attempt to service or repair
the system. See an authorized
dealer.
• Do not operate playing devices if
the power cords or cables are
broken, split or damaged. Place
cords and cables out of the way,
so they do not interfere with the
operation of pedals, seats,
compartments or safe driving
abilities.
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Potential station issues
Action
Cause
Issues
No action required. This
is a broadcast issue.
This is poor time align-
ment by the radio broad-
caster.
Echo, stutter, skip or
repeat in audio.
Increase or decrease in
audio volume.
No action required. The
reception issue may clear
up as you continue to
drive.
The radio is shifting
between analog and
digital audio.
Sound fading or blending
in and out.
No action required. This
is normal behavior. Wait
until the audio is avail-
able.
The digital multicast is
not available until the HD
Radio broadcast is
decoded. Once decoded,
the audio is available.
There is an audio mute
delay when selecting
HD2 or HD3, multicast
preset or Direct Tune.
No action required. The
station is not available in
your current location.
The previously stored
multicast preset or direct
tune is not available in
your current reception
area.
Cannot access HD2 or
HD3 multicast channel
when recalling a preset
or from a direct tune.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
Text information does
not match currently
playing audio.
Fill out the station issue
form at website listed
below.*
Data service issue by the
radio broadcaster.
There is no text informa-
tion shown for currently
selected frequency.
No action required. This
is normal behavior.
Pressing
Scan disables
HD2-HD7 channel
search.
HD2-HD7 stations not
found when Scan is
pressed.
* http://www.ibiquity.com/automotive/report_radio_station_experiences
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Touch Lock if you do not want anyone
to listen to this channel.
Touch Title or Artist to see song and
artists on other stations.
Sirius Satellite Radio Information
Note:
Sirius reserves the unrestricted
right to change, rearrange, add or
delete programming including
canceling, moving or adding particular
channels, and its prices, at any time,
with or without notice to you. Ford
Motor Company shall not be
responsible for any such programming
changes. Sirius satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed Sirius satellite
radio system includes hardware and
a limited subscription term that begins
on the date of sale or lease of your
vehicle. See an authorized dealer for
availability. For more information on extended
subscription terms (a service fee is
required), the online media player and
a list of Sirius satellite radio channels,
and other features, please visit
www.siriusxm.com in the United
States, www.sirius.ca in Canada, or
call Sirius at 1-888-539-7474.
Note:
This receiver includes the eCos
real-time operating system. eCos is
published under the eCos License.
Satellite Radio Electronic Serial
Number (ESN)
You need your ESN to activate, modify
or track your satellite radio account.
The ESN is on the System Information
Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, touch the bottom
left corner of the touchscreen. Touch
SIRIUS > Options.
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Sirius Satellite Radio Reception Factors and Troubleshooting
Potential reception issues
For optimal reception performance, keep the
antenna clear of snow and ice build-up and keep
luggage and other materials as far away from the
antenna as possible.
Antenna obstructions
Hills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense tree
foliage and thunderstorms can interfere with your
reception.
Terrain
When you pass a ground-based broadcast-
repeating tower, a stronger signal may overtake a
weaker one and the audio system may mute.
Station overload
Your display may show ACQUIRING... to indicate
the interference and the audio system may mute.
Satellite radio signal
interference Troubleshooting tips
Action
Cause
Radio display
No action required. This
message should disap-
pear shortly.
Radio requires more than
two seconds to produce
audio for the selected
channel.
Acquiring...
If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a fault.
See an authorized dealer
for service.
There is an internal
module or system failure
present.
Sat Fault/Sirius System
Failure.
Tune to another channel
or choose another preset.
The channel is no longer
available.
Invalid Channel.
Contact Sirius at 1-888-
539-7474 to subscribe to
the channel, or tune to
another channel.
Your subscription does
not include this channel.
Unsubscribed Channel.
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Troubleshooting tips
Action
Cause
Radio display
The signal is blocked.
When you move into an
open area, the signal
should return.
The signal is lost from
the Sirius satellite or
Sirius tower to your
vehicle antenna.
No Signal.
No action required. The
process may take up to
three minutes.
Update of channel
programming in progress.
Updating.
Contact Sirius at 1-888-
539-7474 to resolve
subscription issues.
Your satellite service is
no longer available.
Call Sirius
1-888-539-7474.
Use the channel guide to
turn off the Lock or Skip
function on that station.
All the channels in the
selected category are
either skipped or locked.
None found. Check
Channel Guide.
No action required.
Sirius has updated the
channels available for
your vehicle.
Subscription Updated.
Sirius Satellite Radio Voice
Commands If you are listening to Sirius
satellite radio, press the voice
button on the steering wheel
controls. When prompted, say any of
the following commands.
If you are not listening to Sirius
satellite radio, press the voice button
and, after the tone, say "Sirius", then
any of the following commands. "SIRIUS"
"" "Preset <#>" "SAT"
"SAT preset <#>" "SAT 1"
"SAT 1 Preset <#>" "SAT 2"
"SAT 2 preset <#>" "SAT 3"
"SAT 3 preset <#>"
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INFORMATION
SYNC Services
A
Sirius Travel Link
B
Alerts
C
Calendar
D
SYNC Applications
E
Under the Information menu, you can
access features such as:
• SYNC Services
• Sirius Travel Link
• Alerts
• Calendar
• SYNC Applications If your vehicle is equipped
with Navigation, press the
Information button to
access these features. If your vehicle
is not equipped with Navigation, press
the corner of the touchscreen with the
green tab.
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C
D
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