2013 LINCOLN MKZ HYBRID service

SYNC Services (If Equipped,
United States Only)
Note:
SYNC Services requires
activation before use. Visit
www.SYNCMyRide.com to register and
check your eligibility for complimentary
services. Standard phone and message
rates may apply. Subscription may be
required. You must also have the active
SYNC Services Bluetooth-enabled
cellular phone paired and connected
to the system in order to connect to,
and use, SYNC Services. See Phone
(page 388).
Note: This feature does not function
properly if you have enabled caller ID
blocking on your cellular phone. Make
sure your cellular phone is not blocking
caller ID before using SYNC Services.
Note: The driver is ultimately
responsible for the safe operation of
the vehicle, and therefore, must
evaluate whether it is safe to follow
the suggested directions. Any
navigation features provided are only
an aid. Make your driving decisions
based on your observations of local
conditions and existing traffic
regulations. Do not follow the route
suggestions if doing so would result in
an unsafe or illegal maneuver, if you
would be placed in an unsafe situation,
or if you would be directed into an area
that you consider unsafe. Maps used
by this system may be inaccurate
because of errors, changes in roads,
traffic conditions or driving conditions. Note:
When you connect, the service
uses GPS technology and advanced
vehicle sensors to collect your vehicle's
current location, travel direction and
speed to help provide you with the
directions, traffic reports, or business
searches you request. Further, to
provide the services you request, for
continuous improvement, the service
may collect and record call details and
voice communications. For more
information, see SYNC Services Terms
and Conditions at
www.SYNCMyRide.com. If you do not
want Ford or its service providers to
collect your vehicle travel information
or other information identified in the
Terms and Conditions, do not subscribe
or use the service.
SYNC Services uses advanced vehicle
sensors, integrated GPS technology
and comprehensive map and traffic
data, to give you personalized traffic
reports, precise turn-by-turn
directions, business search, news,
sports, weather and more. For a
complete list of services, or to learn
more, please visit
www.SYNCMyRide.com.
Connecting to SYNC Services
Using Voice Commands 1. Press the voice button.
2. When prompted, say "Services".
This initiates an outgoing call to
SYNC Services using your paired
and connected Bluetooth-enabled
cellular phone.
401
MKZ (CC9) MyLincoln Touch
™E142599

3. Once you connect to the service,
follow the voice prompts to
request the desired service, such
as "Traffic" or "Directions". You
can also say, "What are my
choices?" to receive a list of
available services from which to
choose.
4. Say, "Services" to return to the Services main menu or for help,
say, "Help".
Connecting to SYNC Services
Using the Touchscreen If your vehicle is equipped
with Navigation, press the
Information button.
If your vehicle is not equipped with
Navigation, press the green tab on
your touchscreen.
1. Select
Connect to Services to
initiate an outgoing call to SYNC
Services using your phone.
2. Once connected, follow the voice prompts to request your desired
Service, such as "Traffic" or
"Directions". You can also say,
"What are my choices?" to receive
a list of available services from
which to choose.
3. Say, "Services" to return to the Services main menu or for help,
say, "Help". Receiving Turn-by-Turn Directions
1. When connected to SYNC
Services, say "Directions" or
"Business search". To find the
closest business or type of
business to your current location,
just say "Business search" and
then "Search near me". If you need
further assistance in finding a
location you can say "Operator" at
any time within a Directions or
Business search to speak with a
live operator. The system may
prompt you to speak with an
operator when it has difficulty
matching your voice request. The
live operator can assist you by
searching for businesses by name
or by category, residential
addresses by street address or by
name or specific street
intersections. Operator Assist is a
feature of your SYNC Services
subscription. For more information
on Operator Assist, visit
www.SYNCMyRide.com/support.
2. Follow the voice prompts to select
your Destination. After the route
download is finished, the phone
call automatically ends.
402
MKZ (CC9) MyLincoln Touch
™E142608

If your vehicle is not equipped with
Navigation:
•
Turn-by-turn directions appear in
the information display, in the
status bar of your touchscreen
system and on the SYNC Services
screen. You also receive driving
instructions from audible prompts.
• When on an active route, you can
select Route Summary or Route
Status using the touchscreen
controls or voice commands to
view the
Route Summary Turn
List or the Route Status ETA.
You can also turn voice guidance
on or off, cancel the route or
update the route. If you miss a turn, SYNC automatically
asks if you want the route updated.
Just say, "Yes" when prompted and
the system delivers a new route to
your vehicle.
If your vehicle is equipped with
Navigation, SYNC Services downloads
your requested destination to the
navigation system. The navigation
system then calculates the route and
provides driving instructions. See
Navigation
(page 415).
Disconnecting from SYNC Services
1. Press and hold the hang-up phone
button on the steering wheel.
2. Say "Good-bye" from the SYNC Services main menu. SYNC Services quick tips
You can personalize your Services feature to provide
quicker access to your most used or favorite
information. You can save address points, such as
work or home. You can also save favorite informa-
tion like sports teams, such as Detroit Lions, or a
news category. You can learn more about personal-
ization by logging onto www.SYNCMyRide.com.
Personalizing
Press the voice button at any time (while connected
to SYNC Services) to interrupt a voice prompt or an
audio clip (such as a sports report) and say your
voice command.
Push to interrupt
Your subscription is associated with your Bluetooth-
enabled cellular phone number, not your VIN
(Vehicle Identification Number). You can pair and
connect your phone to any vehicle equipped with
SYNC Services and continue enjoying your person-
alized services.
Portable
403
MKZ (CC9) MyLincoln Touch
™

SYNC Services Voice Commands
When a route has been
downloaded (non-navigation
systems), press the voice button on
the steering wheel controls. When
prompted, say any of the following
commands: "SERVICES"
"Cancel route"
"Navigation voice off" "Navigation voice on" "Next turn"
"Route status"
"Route summary" "Services"
"Update route" "Help"
Sirius Travel Link (If Equipped) WARNING
Driving while distracted can
result in loss of vehicle control,
crash and injury. We strongly
recommend that you use extreme
caution when using any device that
may take your focus off the road. Your
primary responsibility is the safe
operation of your vehicle. We
recommend against the use of any
handheld device while driving and
encourage the use of voice-operated
systems when possible. Make sure you
are aware of all applicable local laws
that may affect the use of electronic
devices while driving. Note:
In order to use Sirius Travel Link,
your vehicle must be equipped with
navigation and your navigation SD card
must be in the SD card slot.
Note: A paid subscription is required
to access and use these features. Go
to www.siriusxm.com/travellink for
more information.
Note: Visit www.siriusxm.com/traffic#
and click on Coverage map and details
for a complete listing of all traffic areas
covered by Sirius Travel Link.
Note: Neither Sirius nor Ford is
responsible for any errors or
inaccuracies in the Sirius Travel Link
services or its use in vehicles.
404
MKZ (CC9) MyLincoln Touch
™E142599

Alerts
If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Press Alerts, and then choose from
any of the following services:
• View
the complete message
• Delete
the message
• Delete All
messages
This screen displays any system
messages (such as an SD card fault).
Note: The system alerts you to any
messages by turning the information
icon yellow. After you read or delete
the messages, the icon returns to white.
Calendar If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Press
Calendar. You can view the
current calendar by day, week or
month. 911 Assist
(If Equipped) WARNINGS
Unless the 911 Assist setting is
set on before a crash, the system
will not dial for help, which could
delay response time, potentially
increasing the risk of serious injury or
death after a crash. Do not wait for 911 Assist to
make an emergency call if you
can do it yourself. Dial emergency
services immediately to avoid delayed
response time, which could increase
the risk of serious injury or death after
a crash. If you do not hear 911 Assist
within five seconds of the crash, the
system or phone may be damaged or
non-functional. Always place your phone in a
secure location in your vehicle so
it does not become a projectile or
damaged in a crash. Failure to do so
may cause serious injury to someone
or damage the phone, which could
prevent 911 Assist from working
properly. Note:
The SYNC 911 Assist feature
must be set on prior to the incident.
Note: Before setting this feature on,
make sure that you read the 911 Assist
Privacy Notice later in this section for
important information.
408
MKZ (CC9) MyLincoln Touch
™E142608 E142608

Note:
If any user turns 911 Assist on or
off, that setting applies for all paired
phones. If 911 Assist is turned off, either
a voice message plays or a display
message (or icon) comes on (or both)
when your vehicle is started after a
previously paired phone connects.
Note: Every phone operates differently.
While SYNC 911 Assist works with most
cellular phones, some may have
trouble using this feature.
If a crash deploys an airbag (excludes
knee airbags and rear inflatable safety
belts [if equipped]) or activates the
fuel pump shut-off, your
SYNC-equipped vehicle may be able
to contact emergency services by
dialing 911 through a paired and
connected Bluetooth-enabled phone.
You can learn more about the 911
Assist feature, visit
www.SYNCMyRide.com,
www.SYNCMyRide.ca or
www.syncmaroute.ca.
See Supplementary Restraints
System (page 42). Important
information regarding airbag
deployment is in this chapter.
See
Roadside Emergencies (page
250). Important information regarding
the fuel pump shut-off is in this
chapter. Setting 911 Assist On If your vehicle is equipped
with Navigation, touch the i
(Information) button to
access these features. If your vehicle
is not equipped with Navigation, touch
the corner of the touchscreen with the
green tab.
Touch
Apps > 911 Assist, then select
On. You can also access 911
Assist by:
• Pressing the Settings icon >
Settings
> Phone > 911 Assist,
or
• Pressing the Settings icon >
Help
> 911 Assist.
To make sure that 911 Assist works
properly:
• SYNC must be powered and
working properly at the time of the
incident and throughout feature
activation and use.
• The 911 Assist feature must be set
on prior to the incident.
• You must pair and connect a
Bluetooth-enabled and
compatible phone to SYNC.
• A connected Bluetooth-enabled
phone must have the ability to
make and maintain an outgoing
call at the time of the incident.
409
MKZ (CC9) MyLincoln Touch
™E142608 E142607

•
A connected Bluetooth-enabled
phone must have adequate
network coverage, battery power
and signal strength.
• The vehicle must have battery
power and be located in the United
States, Canada or in a territory in
which 911 is the emergency
number.
In the Event of a Crash
Not all crashes deploy an airbag or
activate the fuel pump shut-off
(which would trigger 911 Assist);
however, SYNC tries to contact
emergency services if 911 Assist
triggers. If a connected phone sustains
damage or loses connection to SYNC,
SYNC searches for, and tries to
connect to, any available previously
paired phone and tries to make the
call to 911.
Before making the call:
• SYNC provides a short window of
time (about 10 seconds) to cancel
the call. If you fail to cancel the
call, SYNC attempts to dial 911.
• SYNC says the following, or a
similar message: "SYNC will
attempt to call 911, to cancel the
call, press Cancel on your screen
or press and hold the phone button
on your steering wheel." If you do not cancel the call, and
SYNC makes a successful call, a
pre-recorded message plays for the
911 operator, and then the
occupant(s) in your vehicle is able to
talk with the operator. Be prepared to
provide your name, phone number
and location immediately, because
not all 911 systems are capable of
receiving this information
electronically.
911 Assist May Not Work If
•
Your cellular phone or 911 Assist
hardware sustains damage in a
crash.
• The vehicle's battery or the SYNC
system has no power.
• The phone(s) thrown from your
vehicle are the ones paired and
connected to the system.
911 Assist Privacy Notice
When you turn on 911 Assist, it may
disclose to emergency services that
your vehicle has been in a crash
involving the deployment of an airbag
or activation of the fuel pump
shut-off. Certain versions or updates
to 911 Assist may also be capable of
electronically or verbally disclosing to
911 operators your vehicle location or
other details about your vehicle or
crash to assist 911 operators to
provide the most appropriate
emergency services. If you do not
want to disclose this information, do
not turn the feature on.
410
MKZ (CC9) MyLincoln Touch
™

Vehicle Health Report (If Equipped)
WARNING
Always follow scheduled
maintenance instructions,
regularly inspect your vehicle, and
seek repair for any damage or problem
you suspect. Vehicle Health Report
supplements, but cannot replace,
normal maintenance and vehicle
inspection. Vehicle Health Report only
monitors certain systems
electronically monitored by your
vehicle and will not monitor or report
the status of any other system, (such
as brake lining wear). Failure to
perform scheduled maintenance and
regularly inspect your vehicle may
result in vehicle damage and serious
injury. Note:
This feature is only available in
the United States.
Note: Your Vehicle Health Report
feature requires activation prior to use.
Visit www.SYNCMyRide.com to
register. There is no fee or subscription
associated with Vehicle Health Report,
but you must register to use this
feature.
Note: This feature may not function
properly if you have enabled caller ID
blocking on your cellular phone. Before
running a report, review the Vehicle
Health Report Privacy Notice.
Note: In order to allow a break-in
period for your vehicle, you may not be
able to create a Vehicle Health Report
until your vehicle odometer has
reached 200 miles. Note:
Cellular phone and SMS charges
may apply when making a report.
Register for Vehicle Health Report and
set your report preferences at
www.SYNCMyRide.com. After
registering, you can request a Vehicle
Health Report (inside your vehicle).
Return to your account at
www.SYNCMyRide.com to view your
report. You can also choose for SYNC
to remind you automatically to run
reports at specific mileage intervals.
Cellular phone airtime usage may
apply when reporting.
The system allows you to check your
vehicle ’s overall health in the form of
a diagnostic report card. The Vehicle
Health Report contains valuable
information, such as:
• Vehicle diagnostic information
• Scheduled maintenance
• Open recalls and Field Service
Actions
• Items noted during vehicle
inspections by your authorized
dealer that still need servicing.
Making a Report If you want to run a report by
using the touchscreen, touch
Apps > Vehicle Health
Report. To run a report by voice
command, press the voice
button on the steering wheel
and, when prompted, say "Vehicle
health report".
411
MKZ (CC9) MyLincoln Touch
™E142608 E142599