Collision Warning System...............230
Steering..................................................233
Drive Control........................................234
Load Carrying
Load Limit.............................................236
Towing
Towing a Trailer...................................244
Transporting the Vehicle.................244
Towing the Vehicle on Four Wheels...............................................245
Driving Hints
Breaking-In............................................247
Economical Driving............................247
Driving Through Water
......................247
Floor Mats
.............................................248
Roadside Emergencies
Roadside Assistance........................250
Hazard Warning Flashers
.................251
Jump-Starting the Vehicle...............251
Collision, Damage or Fire Event.....255
Post-Crash Alert System.................257
Customer Assistance
Getting the Services You Need
......258
In California (U.S. Only)...................259
The Better Business Bureau (BBB) Auto Line Program (U.S.
Only)...................................................260
Utilizing the Mediation/Arbitration Program (Canada Only)...............261
Getting Assistance Outside the U.S. and Canada
......................................262 Ordering Additional Owner's
Literature...........................................263
Reporting Safety Defects (U.S. Only)...................................................264
Reporting Safety Defects (Canada Only)...................................................264
Fuses
Changing a Fuse.................................265
Fuse Specification Chart.................266
Maintenance
General Information...........................277
Opening and Closing the Hood......278
Under Hood Overview - 2.0L Hybrid.................................................278
Engine Oil Dipstick............................280
Engine Oil Check................................280
Oil Change Indicator Reset............280
Engine Coolant Check
.......................281
Automatic Transmission Fluid Check.................................................286
Brake Fluid Check
..............................286
Power Steering Fluid Check...........286
Fuel Filter
...............................................287
Washer Fluid Check...........................287
Changing the 12V Battery................287
Checking the Wiper Blades............289
Changing the Wiper Blades...........289
Changing the Engine Air Filter.......290
Adjusting the Headlamps................291
Changing a Bulb.................................292
Bulb Specification Chart.................293
Vehicle Care
General Information
..........................294
4
MKZ Hybrid (CC9) Table of Contents
Ford part number /
Ford specification
Ford part name or
equivalent
Capacity
Item
/WSH-M17B19-AYN-32/WSS-M2C31-B2
Motorcraft PAG
Refrigerant
Compressor Oil
5.2 oz (153 ml)
A/C Refrigerant
Compressor Oil 7
Use only Motorcraft DOT 4 LV High Performance Brake Fluid or equivalent
meeting WSS-M6C65-A2 and ISO 4925 Class 6. Use of any fluid other than
the recommended fluid may cause brake system damage. 1
2 Approximate dry fill capacity. Actual amount may vary during fluid changes.
3 Automatic transmissions that require Motorcraft MERCON LV transmission
fluid should only use Motorcraft MERCON LV transmission fluid.
Use of any fluid other than the recommended fluid may cause transmission
damage.
Change the automatic transmission fluid and filter at the correct service interval.
See Scheduled Maintenance (page 444).
4 Your engine has been designed to use engine oil that meets Ford specification.
It is also acceptable to use an engine oil of recommended viscosity grade that
displays the API Certification Mark for gasoline engines.
Do not use API S category oils labeled as SN, SM, SL or lower category unless
the label also display the API certification mark. These oils do not meet
requirements of your vehicle''s engine and emissions system.
5 Do not use supplemental engine oil additives, cleaners or other engine
treatments. They are unnecessary and could lead to engine damage that is not
covered by Ford warranty.
6 Add the coolant type originally equipped in your vehicle.
7 WARNING
The A/C refrigerant system contains refrigerant R-134a under high pressure.
Opening the A/C refrigerant system can cause personal injury. A/C
refrigerant system is to be serviced only by qualified personnel. 337
MKZ (CC9) Capacities and Specifications
Check every six months
Safety belts and seat latches for wear and function.
Safety warning lamps (brake, ABS, airbag and safety belt) for operation.
Washer spray and wiper operation. Clean or replace blades as necessary.
Multi-point Inspection
In order to keep your vehicle running
right, it is important to have the
systems on your vehicle checked
regularly. This can help identify
potential issues and prevent major
problems. We recommend having the
following multi-point inspection
performed at every scheduled
maintenance interval to help make
sure your vehicle keeps running great. Multi-point inspection
Hazard warning system operation
Accessory drive belt(s)
Horn operation
Battery performance
Radiator, cooler, heater and A/C hoses
Engine air filter
Suspension components for leaks ordamage
Exhaust system
Steering and linkage
Exterior lamps operation
Tires for wear and proper pressure **
Fluid levels *
; fill if necessary
Windshield for cracks, chips or pits
For oil and fluid leaks
Washer spray and wiper operation
Half-shaft dust boots
* Brake, coolant recovery reservoir, automatic transmission and window washer
** If your vehicle is equipped with a temporary mobility kit, check the tire sealant
expiration Use By date on the canister. Replace as needed.
447
MKZ (CC9) Scheduled Maintenance
Be sure to ask your dealership service
advisor or technician about the
multi-point vehicle inspection. It is a
comprehensive way to perform a
thorough inspection of your vehicle.
Your checklist gives you immediate
feedback on the overall condition of
your vehicle.
Normal Scheduled Maintenance Normal scheduled maintenance
1, 2
Change engine oil and filter. 3
Every 12 months or
10000 miles (16000
km). The oil monitoring
system displays a
message in the informa-
tion display. Rotate tires, inspect tire wear and measure tread
depth.
Inspect automatic transmission fluid level. Consult
dealer for requirements.
Inspect brake pads, shoes, rotors, drums, brake
linings, hoses and parking brake.
Inspect engine cooling system and motor/elec-
tronics cooling system strength and hoses.
Inspect exhaust system and heat shields.
Inspect half-shaft boots.
Inspect steering linkage, ball joints, suspension and
tie-rod ends.
Inspect wheels and related components for
abnormal noise, wear, looseness or drag.
1 Do not exceed one year or 10000 miles (16000 kilometers) between service
intervals.
2 Perform multi-point inspection (recommended).
3 Reset the oil monitoring system after engine oil and filter changes. See Engine
Oil Check (page 280).
448
MKZ (CC9) Scheduled Maintenance
Other maintenance items
*
Replace cabin air filter.
Every 20000 miles
(32000 km)
Replace engine air filter.
Every 30000 miles
(48000 km)
Change engine coolant and motor/electronics
coolant.**
At 100000 miles
(160000 km)
Replace spark plugs.
Every 100000 miles
(160000 km)
Change automatic transmission fluid.
Every 150000 miles
(240000 km)
* Perform these maintenance items within 3000 miles (4800 kilometers) of
the last engine oil and filter change. Do not exceed the designated distance for
the interval.
** Initial replacement at six years or 100000 miles (160000 kilometers), then
every three years or 50000 miles (80000 kilometers).
Maintenance Schedule Log 449
MKZ (CC9) Scheduled MaintenanceE146852
Repair Order #:Distance:
Engine hours (optional): Multi-point inspection (recommended): Signature:
Dealer stamp