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3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC in the radio display. The display indicates when
the pairing is successful.
4. The system asks you if you want to download your phone book.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, see
your phone’s user guide and visit the website.
Pairing Subsequent Phones
Note:Make sure the vehicle ignition and radio are turned on and that
the transmission is in positionP.
1. Press the phone corner of the touchscreen > Settings > Phone > BT
Devices > Add Device.
2. Make sure that Bluetooth is set to ON and that your cellular phone is
in the proper mode. See your phone’s user guide if necessary.
3. When prompted on your phone’s display, enter the six-digit PIN
provided by SYNC on the screen. The display indicates when the
pairing is successful.
4. The system asks you if you want to download your phone book.
Depending on your phone’s capability, you may be prompted with
additional options. For more information on your phone’s capability, see
your phone’s user guide and visit the website.
Making Calls
Press the voice button. When prompted, say “Call ” or
say “Dial”, then the desired number.
To end the call or exit phone mode, press and hold the phone
button.
Receiving Calls
During an incoming call, an audible tone sounds. Call information
appears in the display if it is available.
Accept the call by pressing Accept on the touchscreen or by
pressing this button on your steering wheel control.
Reject the call by pressing Reject on the touchscreen or by
pressing this button on your steering wheel control.
Ignore the call by doing nothing. SYNC logs it as a missed call.
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Phone Menu Options
Press the top left corner on your touchscreen to select from the
following options:
When you select: You can:
PhoneAccess the on-screen numerical pad to enter a
number and place a call.
During an active call, you can also choose to mute
the call, put it on hold, activate privacy (returns the
call to your cellular phone), join two calls or end the
call.
Quick DialSelect and call contacts stored in your phonebook
contacts and call history folder.
PhonebookAccess and call any contacts in your previously
downloaded phone book. The system places the
entries in alphabetical categories summarized at the
top of the screen.
To turn on contact picture settings (if your device
supports this feature), press Phone > Settings >
Manage Phonebook > Download photos from
Phonebook > On.
Certain smart phonesmaysupport transferring
street addresses when listed with phone book
contact information. If this feature is supported, you
can select and use these addresses as destinations
and also save them as favorites.
HistoryAccess any previously dialed, received or missed
calls while your Bluetooth-enabled phone was
connected to SYNC. You can also choose to save
these to your Favorites or Quick Dial.
This is a phone-dependent feature. If your phone
does not support downloading call history using
Bluetooth, SYNC keeps track of calls made with the
SYNC system.
MessagingSend text messages using your touchscreen. See
Text messaginglater in this section.
SettingsAccess various phone settings, such turning
Bluetooth on and off, managing your phonebook and
more. SeePhone settingslater in this section.
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Text Messaging
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
Note:Certain features in text messaging are speed-dependent and cannot
be completed when the vehicle is traveling at speeds over 5 mph (8 km/h).
Note:SYNC does not download read text messages from your phone.
You can send and receive text messages using Bluetooth, read them
aloud and translate text messaging acronyms, such as LOL.
1. Touch the top left corner of the display to access the Phone menu.
2. Select Messaging.
3. Choose from the following:
•Listen (speaker icon)
•Dial
•Send Text
•View
•Delete.
Composing a Text Message
Note:This is a speed-dependent feature and cannot be completed when
the vehicle is traveling at speeds over 5 mph (8 km/h).
Note:Downloading and sending text messages using Bluetooth are
phone-dependent features.
1. Touch the top left corner of the display to access the Phone menu.
2. Press Messaging > Send Text.
3. Enter a phone number or choose from your phone book.
4. You can select from the following options:
•Sendsends the message as it is.
•Edit Textallows you to customize the pre-defined message or
create a message on your own.
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You can then preview the message and verify the recipient as well as
update the message list and send it to a connected device (i.e., USB drive).
Pre-defined Text Message Options
I’ll call you back in a few minutes.
I just left, I’ll be there soon.
Can you give me a call?
I’m on my way.
I’m running a few minutes late.
I’m ahead of schedule, so I’ll be there early.
I’m outside.
I’ll call you when I get there.
OK
Ye s
No
Thanks
Stuck in traffic.
Call me later.
LOL
Receiving a Text Message
Note:If you select View and your vehicle is traveling over 5 mph
(8 km/h), the system offers to read the message to you instead of
allowing you to view it while driving.
When a new message arrives, an audible tone sounds and the screen
displays a pop-up with the caller name and ID, if supported by your
phone. You can press:
•Vi e wto view the text message.
•Listenfor SYNC to read the message to you.
•Dialto call the contact.
•Ignoreto exit the screen.
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Phone Settings
Press Phone > Settings, then select from the following settings:
If you select: You can:
Bluetooth DevicesConnect, disconnect, add or delete a device, as
well as save it as a favorite.
BluetoothTurn Bluetooth on or off.
Do Not DisturbHave all calls go directly to your voice mail and
not ring in the vehicle. With this feature turned
on, text message notifications are also
suppressed and do not ring inside the vehicle.
911 AssistTurn 911 Assiston or off. See911 Assistin
theSYNC Services and Applicationssection.
Phone RingerSelect what ring tone you would like to hear
when you receive a call. Choose from possible
system ring tones, your currently paired phone’s
ring tone, a beep, text-to-speech or if you would
like the notification to be silent.
Text Message
NotificationSelect how you would like to be notified when
you receive a text message, if supported by your
phone. Choose from possible system alert tones,
text-to-speech or silent.
Internet Data
Connection
*Use this screen to make adjustments to your
internet data connection. Select to make your
connection profile with the PAN (personal area
network) or to turn off your connection. You can
also choose to make adjustments to your
settings or have the system always connect,
never connect when roaming or query on
connect. Press ? for additional information.
Manage PhonebookAccess features, such as automatic phonebook
download, re-download your phonebook, add
contacts from your phone as well as delete or
upload your phonebook.
Roaming WarningBe alerted to when your phone is in roaming
mode.
*If compatible.
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Phone Voice Commands
Press the voice button on the steering wheel control. After the
tone, say any of the following commands:
“PHONE”
“Bluetooth off” “Hold call off”*
“Bluetooth on” “Hold on”*
“Call” “Join calls”*
“Call ” “Listen to text message <#>”
“Call at home” “Listen to text messages”
“Call at work” “Messages”
**
“Call on cell” “Mute call”*
“Call on other” “Pair phone”
“Call voicemail” “Privacy on”*
“Dial” “Reply to text messages”
“Do not disturb off” “Turn ringer off”
“Do not disturb on” “Turn ringer on”
“Forward text messages” “Unmute call”
*
“Go to hands free”*“Help”
*These commands are only available during an active call.**If you have said “Messages”, see the following “Messages” chart.
“MESSAGES”
“Call”
“Forward text messages”
“Listen to text message <#>”
“Listen to text messages”
“Reply to text messages”
“Help”
INFORMATION
Under the Information menu, you can access features, such as:
•SYNCServices
•SIRIUSTravel Link™
•Alerts
•Calendar
•SYNC Applications.
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If your vehicle is equipped with Navigation, press the i (Information)
button to access these features. If your vehicle is not equipped with
Navigation, press the corner of the touchscreen with the green tab.
SYNC Services (If Equipped, U.S. Only)
Note:SYNC Services requires activation prior to use. Visit
www.SYNCMyRide.com to register and check your eligibility for
complimentary services. Standard phone and message rates may apply.
Subscription may be required. You must also have the active SYNC
Services Bluetooth-enabled cellular phone paired and connected to the
system in order to connect to, and use, SYNC Services. (SeePhone
earlier in this chapter for pairing instructions.)
Note:This feature does not function properly if you have enabled caller
ID blocking on your mobile phone. Make sure your mobile phone is not
blocking caller ID before using SYNC Services.
Note:The driver is ultimately responsible for the safe operation of the
vehicle, and therefore, must evaluate whether it is safe to follow the
suggested directions. Any navigation features are provided only as an aid.
Make your driving decisions based on your observations of local
conditions and existing traffic regulations. Do not follow the route
suggestions if doing so would result in an unsafe or illegal maneuver, if
you would be placed in an unsafe situation, or if you would be directed
into an area that you consider unsafe. Maps used by this system may be
inaccurate because of errors, changes in roads, traffic conditions or
driving conditions.
Note:When you connect, the service uses GPS technology and advanced
vehicle sensors to collect the vehicle’s current location, travel direction
and speed to help provide you with the directions, traffic reports, or
business searches you request. Further, to provide the services you
request and for continuous improvement, the service may collect and
record call details and voice communications. For more information, see
SYNC Services Terms and Conditions at www.SYNCMyRide.com. If you
do not want Ford or its service providers to collect the vehicle travel
information or other information identified in the Terms and Conditions,
do not activate or use the service.
SYNC Services uses advanced vehicle sensors, integrated GPS technology
and comprehensive map and traffic data, to give you personalized traffic
reports, precise turn-by-turn directions, business search, news, sports,
weather and more. For a complete list of services, or to learn more,
please visit www.SYNCMyRide.com.
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Connecting to SYNC Services Using Voice Commands
1. Press the voice button.
2. When prompted, say “Services”. This initiates an outgoing call to
SYNC Services using your paired and connected Bluetooth-enabled
cellular phone.
3. Once you are connected to the service, follow the voice prompts to
request the desired service, such as “Traffic” or “Directions”. You can
also say “What are my choices?” to receive a complete list of available
services from which to choose.
4. Say “Services” to return to the Services main menu or for help, say
“Help”.
Connecting to SYNC Services Using the Touchscreen
If your vehicle is equipped with the Navigation, press the Information
button.
If your vehicle is not equipped with Navigation, press the green tab on
your touchscreen.
1. Select Connect to Services to initiate an outgoing call to SYNC
Services using your phone.
2. Once connected, follow the voice prompts to request your desired
Service, such as “Traffic” or “Directions”. You can also say “What are
my choices?” to receive a complete list of available services from
which to choose.
3. To return to the Services menu, say “Services” or for help, say
“Help”.
Receiving Turn-by-Turn Directions
1. When connected to SYNC Services, say “Directions” or “Business
Search”. To find the closest business or type of business to your
current location, just say “Business Search” and then “Search Near
Me”. If you need further assistance in finding a location, you can say
“Operator” at any time within a Directions or Business search to
speak with a live operator. You may also be prompted to speak with
an operator when the automatic system has difficulty matching your
voice request. The live operator can assist you by searching for
businesses by name or by category, residential addresses by street
address or by name or specific street intersections. Operator Assist is
a feature of your SYNC Services subscription. For more information
on Operator Assist, visit www.SYNCMyRide.com/support.
2. Follow the voice prompts to select your Destination. After the route
download is complete, the phone call is automatically ended.
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