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Potential Station Issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume.Poor time-alignment
by the radio
broadcaster.None. This is a
broadcast issue.
Sound fading or
blending in and out.The radio is shifting
between analog and
digital audio.None. This is a
reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting HD2 or
HD3, multicast preset
or direct tune.The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None. This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune.The previously stored
multicast preset or
direct tune is not
available in your
current reception area.None. The station is
not available in your
current location.
Text information does
not match currently
playing audio.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
No text information
shown for currently
selected frequency.Data service issue by
the radio broadcaster.Fill out the station
issue form at website
listed below.
*
HD2 through HD7
stations not found
when Scan is pressed.Pressing Scan disables
HD2 through HD7
channel search.None. This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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Radio Voice Commands
If you are listening to the radio, press the voice button on the
steering wheel control. When prompted, say any of the
commands in the following chart.
If you are not listening to the radio, press the voice button and, after the
tone, say “Radio”, then any of the commands in the following chart.
“RADIO”
“<87.9–107.9>” “FM autoset preset <#>”
“<87.9–107.9> HD”
1“FM preset <#>”
“<530–1710>” “FM1”
“AM” “FM 1 preset <#>”
“AM <530–1710>” “FM2”
“AM autoset” “FM 2 preset <#>”
“AM autoset preset <#>” “HD <#>”
1
“AM preset <#>” “Preset <#>”
“Browse”2“Radio off”
“FM” “Radio on”
“FM <87.9–107.9>” “Set PTY”
“FM <87.9-107.9> HD <#>”
1“Tune”3
“FM autoset” “Help”1If available.2If you have said, “Browse”, seeBrowsing device contentearlier in this
section.
3If you have said, “Tune”, see the following “Tune” chart.
“TUNE”
“<87.9–107.9>” “FM autoset”
“<87.9-107.9> HD <#>”
*“FM autoset preset <#>”
“<530–1710>” “FM preset <#>”
“AM” “FM1”
“AM <530–1710>” “FM 1 preset <#>”
“AM autoset” “FM2”
“AM autoset preset <#>” “FM 2 preset <#>”
“AM preset <#>” “HD <#>”
*
“FM” “Preset <#>”
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“TUNE”
“FM <87.9–107.9>” “Help”
“FM <87.9-107.9> HD <#>”
*
*
If available.
SIRIUSSatellite Radio (If Activated)
Press the lower left corner of the touchscreen, then select the
SIRIUS tab.
When you select: You can:
PresetsSave a station by pressing and holding one of
the memory preset areas. There is a brief
mute while the station is being saved, then
sound returns when it’s done.
ALERTSave the current song, artist, or team as a
favorite. The system alerts you when it plays
again on any SIRIUS channel.
ReplayReplay audio on the current channel. You can
replay approximately 45 minutes of audio as
long as you have remained tuned to the
current station. If you change stations, the
previous audio is erased.
While in replay mode:
1. Press and release the seek buttons to hear
the previous or next song.
2. Press and hold the seek buttons to advance
to reverse or fast forward in the current
track.
3. Press play or pause to play or pause the
audio.
4. Press Replay again to return to live audio if
you had been using the replay feature to
replay audio.
ScanHear a brief sampling of channels.
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When you select: You can:
Options Sound Settingsallows you to adjust Bass,
Midrange, Treble, Balance and Fade, THX
Deep note demo (if equipped), DSP (if
equipped), Occupancy mode (if equipped),
and Speed compensated volume settings.
Set Category for Seek/Scanallows you to
select the desired category (Rock, Country,
etc.) and then use Seek or Scan to initiate a
search for those channels.
Parental Lockoutallows you to lock and
unlock channels, change or reset your PIN or
unlock all channels. To use this feature you
need your initial PIN which is 1234.
Artist/Title/Team Alertsallows you to
select Artists, Titles and Teams that you
would like the system to alert you to when
they are playing on other channels. Press Edit
Alerts to delete or turn off alerts. You can also
set all alerts to on or off. When an alert
appears on the screen, you can choose to
Tune to the channel, to Cancel the alert or to
Disable Alerts. If you are listening to a
sporting event, you can save your favorite
teams so that the system can alert you when
they are playing on a satellite radio channel.
Note:SIRIUS does not support the Alert
feature on all channels. Ford Motor Company
shall not be responsible for Alert feature
variation.
Electronic Serial Number (ESN)is
required when communicating with SIRIUS
about your account.
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When you select: You can:
Direct TuneEnter the desired satellite channel number
using the on-screen keypad.
BrowseView a list of all available stations. Scroll and
select the desired station.
You can also lock or skip unwanted channels
or view the song/artist on other stations.
Satellite Radio Voice Commands
If you are listening to SIRIUS satellite radio, press the voice
button on the steering wheel control. When prompted, say any
of the commands in the following chart.
If you are not listening to SIRIUS satellite radio, press the voice button
and, after the tone, say “Sirius”, then any of the commands in the
following chart.
“SIRIUS”
“<0–233>” “SAT 3”
“” “SAT 3 preset <#>”
“Preset <#>” “SAT preset <#>”
“SAT” “Sirius off”
“SAT 1” “Sirius on”
“SAT 1 preset <#>” “Sports game”
*
“SAT 2” “Tune”**
“SAT 2 preset <#>” “Help”
*If you have said, “Sports game”, see the following “Sports game” chart.
**If you have said, “Tune”, see the following “Tune” chart.
“SPORTS GAME”
“Tune to the game”
“Tune to the game”
“Tune to the game”
“Tune to the game”
“Help”
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“TUNE”
“<0–233>”
“”
“Preset <#>”
“SAT”
“SAT 1”
“SAT 1 preset <#>”
“SAT 2”
“SAT 2 preset <#>”
“SAT 3”
“SAT 3 preset <#>”
“Help”
SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted right to change, rearrange, add
or delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming
changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS
satellite radio system includes
hardware and a limited subscription term which begins on the date of
sale or lease of the vehicle. See your authorized dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS satellite
radio channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at
1–888–539–7474.
Satellite radio electronic serial number (ESN):You need your ESN
to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the bottom left corner of the touchscreen,
then SIRIUS > Options.
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Potential Satellite Radio Reception Issues
Antenna
obstructionsFor optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other material as far away
from the antenna as possible.
TerrainHills, mountains, tall buildings, bridges,
tunnels, freeway overpasses, parking garages,
dense tree foliage and thunderstorms can
interfere with your reception.
Station overloadWhen you pass a ground-based broadcast
repeating tower, a stronger signal may
overtake a weaker one and the audio system
may mute.
Satellite radio signal
interferenceYour display may show ACQUIRING...to
indicate the interference and the audio
system may mute.
SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Acquiring... Radio requires more
than two seconds to
produce audio for the
selected channel.None. This message
should disappear
shortly.
Sat Fault/SIRIUS
system failure .Internal module or
system failure present.If this message does
not clear shortly, or
with an ignition key
cycle, your receiver
may have a fault. See
your authorized dealer
for service.
Invalid Channel. Channel no longer
available.Tune to another
channel or choose
another preset.
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SIRIUS Troubleshooting Tips
Radio Display Condition Possible Action
Unsubscribed Channel. Subscription not
available for this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal. Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna.The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating. Update of channel
programming in
progress.None. The process
may take up to three
minutes.
Call SIRIUS
1–888–539–7474.Satellite service has
been deactivated by
SIRIUS Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels Available. All the channels in the
selected category are
locked or skipped.Unlock or unskip the
channels using the
channel guide.
Subscription Updated. SIRIUS has updated
the channels available
for your vehicle.None.
CD
Press the lower left corner of the touchscreen, then select the
CD tab.
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