2012 MERCEDES-BENZ SPRINTER MY12 Operator’s Manual

Troubleshooting
Automatic transmission .................214
Driving systems
............................. 215
Turn signals ......................................... 90
Changing bulbs .............. 235, 236, 237
Two-way radio
Installation ..................................... 277U
Unlocking With button ...................................... 55
With key ........................................... 52V
Vehicle Assemblies .................................... 174
Cleaning ......................................... 162
Dimensions .................................... 280
Electronics

..................................... 276
Individual settings (vehicles with
steering wheel buttons) ................... 78
Loading .......................................... 261
Towing ........................................... 248
Tow-starting ................................... 248
Transporting .................................. 250
Weights .......................................... 280
Vehicle identification number .......... 277
Vehicle identification plates ............277
Vehicle key Malfunction .................................... 217
Vehicle tool kit .................................. 182
Voltage supply Fuses ............................................. 239W
Warning and indicator lamp Diesel Exhaust Fluid (DEF) ............. 190
Warning and indicator lamps .............24
PARKTRONIC ................................. 215
Seat belt ........................................ 196
Warning lamp .................................... 183
Warning tones ................................... 212
Warning triangle ................................ 183
Washer fluid Display message ............................ 208
Indicator lamp ................................

196Topping up .....................................
171
Wiping with ...................................... 95
Wheel
Changing ....................................... 229
Rim size ......................................... 280
Spare wheel ................................... 185
Wheel chock

...................................... 229
Wheel nuts/wheel bolts Retightening .................................. 233
Tightening torque ........................... 232
Wheels
Changing/replacing .......................271
Checking ........................................ 253
Storing ........................................... 273
Wheel size/tire size ....................... 280
Window curtain air bag ....................... 41
Windows
Cleaning ......................................... 162
Cleaning the windshield ................. 163
Washing system ....................... 95, 171
Windshield
Cleaning ......................................... 163
Windshield heater ............................... 95
windshield heating Malfunction .................................... 211
Windshield washer fluid
Indicator lamp ................................ 196
Windshield wipers ............................... 94
Malfunction .................................... 219
Rain/light sensor ............................. 94
Replacing the wiper blades ............ 174
Setting the sensitivity (vehicles
with steering wheel buttons and
rain/light sensor) ............................. 84
Winter diesel ..................................... 154
Winter operation ....................... 153, 254
Winter tires M+S tires ....................................... 254
Working speed governor (ADR) ........ 117 X
Xenon headlamps see Bi-Xenon headlamps

Index
15

Vehicle equipment
i Diese Betriebsanleitung beschreibt alle
Modelle, Serien- und
Sonderausstattungen
Ihres Fahrzeugs, die zum Zeitpunkt des
Redaktionsschlusses dieser
Betriebsanleitung erhältlich waren.
Länderspezifische Abweichungen sind
möglich. Beachten Sie, dass Ihr Fahrzeug
nicht mit allen beschriebenen Funktionen
ausgestattet sein könnte. Dies betrifft auch
sicherheitsrelevante Systeme und
Funktionen. Environmental protection
0040
Environmental note
Our declared policy is one of comprehensive
environmental protection.
Our objective is to use natural resources,
which are the basis of our existence on this
planet, sparingly and in a manner that takes
the requirements of both nature and
humanity into account.
You too can contribute to environmental
protection by operating your vehicle in an
environmentally responsible manner.
Fuel consumption and engine, transmission,
brake and tire wear depend on these two
factors:
R operating conditions of your vehicle
R your personal driving style
You can influence both factors.
Observe the following notes: Operating
conditions:
R avoid driving short distances as this
increases fuel consumption.
R make sure that the tire pressures are
always correct.
R do not carry

any unnecessary weight in/on
the vehicle.
R keep an eye on the vehicle's fuel
consumption. R
remove roof racks

once you no longer need
them.
R a regularly serviced vehicle will contribute
to environmental protection. You should
therefore adhere to the specified service
intervals.
R always have maintenance work carried out
at an authorized Sprinter Dealer.
Personal driving style:
R do not depress the accelerator pedal when
starting the engine.
R do not warm up the engine when the
vehicle is stationary.
R adopt an anticipatory style of driving and
keep a sufficient distance from other
vehicles.
R avoid frequent, sudden acceleration.
R switch off the engine in stationary traffic. Environmental concerns and
recommendations
In this manual,

whenever you see instructions
to discard materials, you should first attempt
to reclaim and recycle them. To preserve our
environment, follow appropriate
environmental rules and regulations when
disposing of materials. Operating Safety
Safety notes
G
Warning
Engine exhaust,
some of its constituents, and
certain vehicle components contain or emit
chemicals known to

the State of California to
cause cancer and birth defects or other
reproductive harm.
In addition, certain fluids contained in
vehicles, and certain products of component
wear contain chemicals known to the State of
California to cause cancer and birth defects
or other reproductive harm. 16
Introduction

Emergency tensioning retractors, airbags and
remote control batteries

contain perchlorate,
which may require special handling and
regard for the environment. Check with your
local government's disposal guidelines.
California residents: see
http: / / www.dtsc.ca.gov /
HazardousWaste / Perchlorate / index.cfm. G
Warning
If work on electronic equipment and its
software is carried out incorrectly, this
equipment could stop

working. The electronic
systems are networked via interfaces.
Tampering with these electronic systems
could cause malfunctions in systems which
have not been modified. Malfunctions such as
these can seriously jeopardize the vehicle's
operating safety and therefore your own
safety.
You should therefore have all work and
modifications to electronic components
carried out at a qualified specialist workshop. G
Warning
A heavy impact to the underbody, tires or
wheels, for example when bottoming out on
rough terrain or driving over an obstacle at
high speed, could damage your vehicle. This
also applies to vehicles equipped with
underbody protection.
In this case, have your vehicle checked at an
authorized Sprinter Dealer.

In particular, work
relevant to safety or on safety-related
systems must be carried out at an authorized
Sprinter Dealer. G
Warning
Always have
maintenance work carried out at
an authorized Sprinter Dealer which has the
necessary specialist knowledge and tools to
carry out the work required. In particular,
work relevant to safety or on safety-related
systems must be

carried out at an authorized
Sprinter Dealer. Service and warranty information
The Service and Warranty Information
Booklet contains detailed information about
the warranties covering your Sprinter,
including
R New Vehicle Limited Warranty
R Diesel Engine Limited Warranty
R Corrosion Warranty
R Restraint System Limited Warranty
(vehicles sold and

registered in the State of
Kansas only)
R Emission Warranties required by law. Registering your vehicle
We may instruct our authorized Sprinter
Dealer to carry out technical inspections on
certain vehicles to improve their quality or
safety.
If you did not purchase your vehicle from an
authorized dealership and your vehicle has
not yet been inspected at an authorized
Sprinter Dealer, there

is a possibility that your
vehicle has not been registered in your name.
We will only be able to inform you about
vehicle inspections if we are in possession of
your registration data.
It is advisable to have your vehicle registered
at an authorized Sprinter Dealer.
Inform us as soon as possible if your address
has changed or if there has been a change of
vehicle owner. Digital speedometer and total
distance recorder
Do not allow the electronically stored total
distance covered by your vehicle to be
modified as a result of tampering with the
electronics system.
This type of modification or failing to inform
the buyer when selling the vehicle could
constitute an offense punishable by law. Introduction
17 Z

Modifying the engine power output
Having the engine power output of your
vehicle increased by tampering with the
electronic engine management system will
invalidate the vehicle's general operating
permit and insurance coverage, as well as
your New Vehicle Limited Warranty and
warranty entitlement.
Modifications to the output of the engine
must be reported to the insurance provider
and require the vehicle to be recertified. The
tires, chassis, brake and cooling systems
must be adapted to the increased engine
power output.
Tampering with the electronic engine
management system modifies emission
values and it
will not be possible to guarantee
the operating safety of the engine in every
case. Increases in performance may lead to
malfunctions and consequential damage to
other assemblies.
If you sell the vehicle, failing to inform the
buyer of the modified engine power output
could constitute an offense punishable by
law, depending on the country concerned. Diesel particle filter
! If the vehicle is predominantly used for
short-distance driving, this could lead to a
malfunction in the automatic cleaning
function for the diesel particle filter. As a
result, fuel may accumulate in the engine
oil and cause engine failure.
Therefore, if you mainly drive short
distances, you should

drive on a highway or
on rural roads for 20 minutes every
310 miles (500 km). This ensures sufficient
regeneration of the diesel particle filter. Vehicle alterations
We recommend the use of genuine Sprinter
parts and conversion parts as well as accessories that have been expressly
approved for your vehicle model.
These parts have been subjected to special
tests in order to determine their safety,
reliability and suitability.
!
For safety reasons, have add-on
equipment prepared and installed
according to the

Sprinter body/equipment
mounting directives in force. These body/
equipment mounting directives guarantee
that the chassis and add-on equipment
form a cohesive whole and that the highest
possible level of operating and driving
safety is reached.
We recommend for safety reasons that:
R you carry out no other modifications to
the vehicle.
R you obtain the agreement of the
distributor named on the inside of the
front cover for any deviations from the
approved body/equipment mounting
directives.
Approval by official testing centers or
permission given by authorities do not
eliminate safety risks.
! The wooden or plastic cargo area floor
fitted at the factory is an integral
component of the vehicle structure. The
vehicle body could be damaged if you have
the load area floor removed. This then
affects the securing of loads and the
maximum loading capacity of the lashing
points is no longer guaranteed.
Therefore, do not have the load area floor
removed.
Even seemingly small changes to the vehicle,
such as attaching a radiator cover for winter
driving or as protection against insects, are
not allowed. These could cause the engine
diagnostics to register incorrect data. The
recording of engine diagnostic data is a legal
requirement, and must always be verifiable
and accurate. 18
Introduction

Sprinter body builder guideline
If you intend on making any alterations to the
vehicle, we strongly recommend that you
contact the distributor named on the inside
of the front cover in order to obtain all
necessary information (there may be a
charge).
Body builders and dealers who make any
modifications which may affect the final
certification of the engine, vehicle or
equipment assume
the
sole responsibility for
the vehicle, including labeling and
documentation, affected by their
modifications.
It is their responsibility to certify that the
altered vehicle conforms to all applicable
standards and regulations affected by the
vehicle alteration or continues to comply with
the motor vehicle safety standards and
emissions regulations.
They are responsible for ensuring that
modifications or equipment installation do
not affect the safety of the vehicle. G
Warning
Any modifications or alterations of the
Sprinter not in compliance with the Sprinter
Body Builder Guideline and the Sprinter
Operator's Manual may seriously inhibit its
roadworthiness and safety

and may lead to an
accident resulting in serious injury or death.
Consult the Sprinter Body Builder Guideline
and the Sprinter Operator's Manual prior to
initiating any alterations or modifications.
We are not responsible for any final
certification or claims regarding product
liability, or warranty claims, which result from
any component, assembly, or system being
altered, or which cause non-compliance with
any of the emission control standards or
motor vehicle safety standards, or which
would otherwise cause the vehicle to be or to
become defective or unsafe.
We do not assume responsibility as the final-
stage manufacturer or the consequential
product liability. Correct use
Observe the following

information when using
your vehicle:
R the safety notes in this manual
R the "Technical data" section in this manual
R traffic rules and regulations
R motor vehicle laws and safety standards
Substances constituting a health
hazard Do not store or transport in the cab any
substances that
constitute

a health hazard or
react aggressively.
These include:
R solvents
R fuels
R oils and greases
R cleaning agents
R acids G
Warning
Do not store or transport in the cab any
substances that constitute

a health hazard or
react aggressively. Gases and liquids may
escape from containers that are completely
sealed.
The driver's ability to concentrate while the
vehicle is in motion and the driver's health
could be affected. In addition, electrical
components (e. g. control units and
connectors) could be damaged. This can
result in malfunctions, system failures, or
short circuits which can start a fire.
You could cause an accident, thereby
endangering yourself and others.
Stickers and warning labels G
Warning!
Various warning labels are attached to your
vehicle. These warning

labels are intended to
make you and others aware of various risks.
Do not remove any of these warning labels Introduction
19 Z

unless explicitly instructed to do so by
information on the label itself.
Removing warning labels may cause you and
others to be unaware of certain risks which
may result in an accident and/or personal
injury.
Problems with your vehicle
If you should
experience a problem with your
vehicle, particularly one that you believe may
affect its safe operation, we urge you to
immediately contact an authorized Sprinter
Dealer to have the problem diagnosed and
corrected if required.
If the matter is not handled to your
satisfaction, please discuss the problem with
the Sprinter Dealer management, or if
necessary contact the distributor named on
the inside of the front cover. Reporting safety defects
In the USA:
In all 50 states and Washington, D.C.:
If you believe that your vehicle has a defect,
which could cause a crash or cause injury or
death, you should immediately inform the
National Highway Traffic Safety
Administration (NHTSA) in addition to
notifying the distributor.
If NHTSA receives similar complaints, it may
open an investigation, and if it finds that a
safety defect exists in a group of vehicles, it
may order a recall and remedy campaign.
However, NHTSA cannot become involved in
individual problems between

you, your dealer
and the vehicle distributor.
To contact NHTSA, you may either call the
Auto Safety Hotline toll free at 1–888–327–
4236 (TTY: 1-800-424-9153),
or go to http: / / www.safercar.gov
or write to:
Administrator, NHTSA, 400 Seventh Street,
SW., Washington, DC 20590. In Canada:
If you believe that your vehicle has a safety
defect, you should contact immediately the
Customer Service Department of the
distributor named on the inside of the front
cover.
Information regarding electronic
recording devices
(Including notice pursuant

to California Code
§ 9951)
Please note that your vehicle is equipped with
devices that can record vehicle system data.
This information helps, for example, to
diagnose vehicle systems after a collision and
to continuously improve vehicle safety. We
may access the information and share it with
others:
R for safety research or vehicle diagnosis
purposes
R with the consent of the vehicle owner or
lessee
R in response to an official request by a law
enforcement or other government agency
R for use in dispute resolution involving
Daimler, its affiliates or sales / service
organization and / or
R as otherwise required or permitted by law20
Introduction

Cockpit
................................................. 22
Instrument cluster variants ...............24
Steering wheel with buttons ..............26
Center console .................................... 26
Switch units ......................................... 27 21At a glance

Cockpit
Cockpit
i
This Operator's Manual describes all the
standard and optional
equipment available
for your vehicle at the time of purchase.
Country specific differences are possible.
Please note that your vehicle might not be
equipped with all the functions described
here. This also includes safety relevant
systems and functions. Function Page
0046
Door control panel 28
0047
Light switch 89
008A
Combination switch:
• turn signals 90
• high-beam headlamps 90
• windshield wipers 94
• rear window wiper 94
0088
Cruise control lever 118
0086
Horn
0087
Steering wheel without/
with buttons
26 Function Page
006E
Instrument cluster 24
006F
Stowage compartment
0070
• Stowage compartment
with interior light
92
• Overhead control panel 27
0071
Rear-view mirror 69
0072
Rear-view camera monitor 122
0073
PARKTRONIC warning
display
119
0074
Opens/closes the right-
hand side window
60
0075
Jack and vehicle tool kit 182
0076
Glove box 131
0077
Center console 26
0078
Ignition lock 56
0079
Additional switch unit 2822
Cockpit
At a glance