Potential station issues
Issue Cause Action
Echo, stutter, skip or
repeat in audio.
Increase or decrease
in audio volume. Poor time-alignment
by the radio
broadcaster.
None. This is a
broadcast issue.
Sound fading or
blending in and out The radio is shifting
between analog and
digital audio.None. This is a
reception issue that
may clear up as you
continue to drive.
Audio mute delay
when selecting HD2 or
HD3, multicast preset
or direct tune. The digital multicast is
not available until the
HD Radio broadcast is
decoded. Once
decoded, the audio is
available.None. This is normal
behavior. Wait until
the audio is available.
Cannot access HD2 or
HD3 multicast channel
when recalling a
preset or from a direct
tune The previously stored
multicast preset or
direct tune is not
available in your
current reception area.None. The station is
not available in your
current location.
Text information does
not match currently
playing audio Data service issue by
the radio broadcaster.
Fill out the station
issue form at website
listed below.
*
No text information
shown for currently
selected frequencyData service issue by
the radio broadcaster.
Fill out the station
issue form at website
listed below.
*
HD2 through HD7
stations not found
when Scan is pressed.Pressing Scan disables
HD2 through HD7
channel search.None. This is normal
behavior.
*http://www.ibiquity.com/automotive/report_radio_station_experiences
HD Radio™ Technology manufactured under license from iBiquity Digital
Corp. U.S. and foreign patents. HD Radio™ and the HD and HD Radio
logos are proprietary trademarks of iBiquity Digital Corp. Ford Motor
Company and iBiquity Digital Corp. are not responsible for the content
sent using HD Radio technology. Content may be changed, added or
deleted at any time at the station owner’s discretion.
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“TUNE”
“FM <87.9–107.9>” “Help”
“FM <87.9-107.9> HD <#>”
*
*
If available.
SIRIUS Satellite Radio (If Activated)
Press the lower left corner of the touchscreen, then select the
SIRIUS tab.
When you select: You can:
One of the memory
preset areas (on the
right side of the
screen) Save a station by pressing and holding one of the
memory preset areas. There is a brief mute while
the station is being saved, then sound returns when
it’s done.
Direct Tune Enter the desired satellite channel number using
the on-screen keypad.
SIRIUS Press repeatedly to change SIRIUS modes (SIRIUS
1,2or3).
ALERT Save the current song, artist, or team as a favorite.
The system alerts you when it plays again on any
SIRIUS channel.
Browse View a list of all available stations. Scroll and select
the desired station.
You can also lock or skip unwanted channels or
view the song/artist on other stations.
Scan Hear a brief sampling of channels.
Replay Replay audio on the current channel. You can
replay approximately 45 minutes of audio as long as
you have remained tuned to the current station. If
you change stations, the previous audio is erased.
While in replay mode:
Press and release the seek buttons to hear the
previous or next song.
Press and hold the seek buttons to advance to
reverse or fast forward in the current track.
Press play or pause to play or pause the audio.
Press Replay again to return to live audio if you
had been using the replay feature to replay audio.
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When you select:You can:
Options Adjust more audio system settings:
Sound Settingsallows you to adjust Bass, Treble,
Midrange, Balance and Fade, THX Deep note demo
(if equipped), DSP (if equipped), Occupancy mode
(if equipped), and Speed compensated volume
settings.
Set Category for Seek/Scan allows you to select
the desired category (Rock, Country, etc.) and then
use Seek or Scan to initiate a search for those
channels.
Parental Lockout allows you to lock and unlock
channels, change or reset your PIN or unlock all
channels. To use this feature you need your initial
PIN which is 1234.
Artist/Title Alerts allows you to select Artists and
Titles that you would like the system to alert you to
when they are playing on other channels. Press
Edit Alerts to delete or turn off alerts. You can also
set all alerts to on or off. When an alert appears on
the screen, you can choose to Tune to the channel,
to Cancel the alert or to Disable Alerts. If you are
listening to a sporting event, you can save your
favorite teams so that the system can alert you
when they are playing on a satellite radio channel.
Note: SIRIUS does not support the Alert feature on
all channels. Ford Motor Company shall not be
responsible for Alert feature variation.
Electronic Serial Number (ESN) is required
when communicating with SIRIUS about your
account.
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SIRIUS Satellite Radio Information
Note:SIRIUS reserves the unrestricted right to change, rearrange, add or
delete programming including canceling, moving or adding particular
channels, and its prices, at any time, with or without notice to you. Ford
Motor Company shall not be responsible for any such programming changes.
SIRIUS satellite radio is a
subscription-based satellite radio
service that broadcasts a variety of
music, sports, news, weather, traffic
and entertainment programming.
Your factory-installed SIRIUS satellite
radio system includes hardware and a limited subscription term which
begins on the date of sale or lease of the vehicle. Refer to your authorized
dealer for availability.
For more information on extended subscription terms (a service fee is
required), the online media player and a complete list of SIRIUS satellite
radio channels, and other features, please visit www.siriusxm.com in the
United States, www.sirius.ca in Canada, or call SIRIUS at 1–888–539–7474.
Satellite radio electronic serial number (ESN): You need your ESN
to activate, modify or track your satellite radio account. The ESN is
found on the System Information Screen (SR ESN:XXXXXXXXXXXX).
To access your ESN, press the bottom left corner of the touchscreen,
then SIRIUS > Options > ESN.
Potential satellite radio reception issues
Antenna obstructions For optimal reception performance, keep the
antenna clear of snow and ice build-up and
keep luggage and other material as far away
from the antenna as possible.
Terrain Hills, mountains, tall buildings, bridges, tunnels,
freeway overpasses, parking garages, dense
tree foliage and thunderstorms can interfere
with your reception.
Station overload When you pass a ground-based broadcast
repeating tower, a stronger signal may overtake
a weaker one and the audio system may mute.
Satellite radio signal
interference Your display may show ACQUIRING...to
indicate the interference and the audio system
may mute.
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SIRIUS troubleshooting tips
Radio Display Condition Possible Action
Acquiring Radio requires more than two seconds to
produce audio for the
selected channel.None. This message
should disappear
shortly.
Sat Fault/SIRIUS
system failure Internal module or
system failure present.If this message does not
clear shortly, or with an
ignition key cycle, your
receiver may have a
fault. See your
authorized dealer for
service.
Invalid Channel Channel no longer available.Tune to another
channel or choose
another preset.
Unsubscribed Channel Subscription not available for this
channel.Contact SIRIUS at
1–888–539–7474 to
subscribe to the
channel, or tune to
another channel.
No Signal Loss of signal from the
SIRIUS satellite or
SIRIUS tower to the
vehicle antenna. The signal is currently
being blocked. When
you move into an open
area, the signal should
return.
Updating Update of channel
programming in
progress. None. The process may
take up to three
minutes.
Call SIRIUS
1–888–539–7474 Satellite service has
been deactivated by
SIRIUS Satellite Radio.Call SIRIUS at
1–888–539–7474 to
reactivate or resolve
subscription issues.
No Channels Available All the channels in the selected category are
locked or skipped.Unlock or unskip the
channels using the
channel guide.
Subscription Updated SIRIUS has updated the channels available for
your vehicle.None.
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CDPress the lower left corner of the touchscreen, then select the
CD tab.
When you select: You can:
Repeat Repeat the currently playing track.
Shuffle Play the tracks in random order.
Scan Hear a brief sampling of all available tracks.
More Info See disc information.
Browse Look through all available audio sources.
Options •Sound Adjust Bass, Treble, Midrange,
Balance and Fade, THX Deep Note Demo (if
equipped), DSP (if equipped), Occupancy
Mode (if equipped), and Speed Compensated
Volume settings.
• Compression Access compression settings.
You can also advance and reverse the current track or current folder (if
applicable).
CD Voice Commands If you are listening to a CD, press the voice button on the
steering wheel controls. When prompted, say any of the
commands in the following chart.
If you are not listening to a CD, press the voice button and, after the
tone, say “CD”, then any of the commands in the following chart.
“CD”
“Pause” “Repeat off” “Play” “Repeat track”
“Play next track” “Shuffle”
“Play previous track” “Shuffle CD”
*
“Play track <1–512>”“Shuffle folder”*
“Repeat”“Shuffle off”
“Repeat folder”*“Help”
*WMA or MP3 only
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When you select:You can:
Media Device
Information Displays information about the device, if
connected and available.
Text Display Allows you to choose how you would like the
information to display on-screen.
To view song information such as Title, Artist, File, Folder, Album, and
Genre, touch the on-screen album art.
You can also press What’s Playing?to hear how the system pronounces
the current band and song. This can be helpful when using voice
commands to make sure the system correctly plays your request.
SD Card and USB Voice Commands
If you are listening to a USB device or an SD card, press the
voice button on the steering wheel controls. When prompted,
say any of the commands in the following chart.
If you are not listening to a USB device or an SD card, press the voice
button and, after the tone, say “USB” or “SD card”, then any of the
commands in the following chart.
“USB” or “SD CARD”
“Browse”1“Play podcast episode
“Next” “Play similar music”
“Pause” “Play song
2
“Play album
“Play all” “Play video
“Play artist
“Play audiobook
“Play author
“Play composer
“Play folder
“Play genre
“Play movie
2“Shuffle”
“Play music video
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“USB” or “SD CARD”
“Play playlist
“Play podcast
1If you have said you would like to browse your USB or SD card, the
system prompts you to specify what you would like to browse. When
prompted, refer to the following “Browse” chart.
2These commands are only available in USB mode and are
device-dependent.
“BROWSE”
“Album
“All albums” “All videos”*
“All artists”“Artist
“All audiobooks” “Audiobook
“All authors” “Author
“All composers” “Composer
“All folders” “Folder
“All genres” “Genre
“All movies”
*“Playlist
“All music videos”*“Podcast
“All playlists” “TV show
“All podcasts” “Video
“All songs”“Video playlist
“All TV shows”*“Video podcast
“All video playlists”*“Help”
*These commands are only available in USB mode and are
device-dependent.
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