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Problem Probable Cause Possible Solution
After inserting a USB device and
turning the car key to the ON posi-
tion,BLUE&ME™malfunctions
occur. (e.g., failure to reproduce mu-
sical tracks or no voice messages)•You may have used a USB device
with the PASSWORD function
enabled•Use another USB device without a
password protection function
Problem Probable Cause Possible Solution
Displayed message: NO PLAY-
LISTS andBLUE&ME™says: “No
playlist found”•No playlist is stored on the USB
device connected•Build a playlist on your computer
using your media file software and
then copy it to your USB device
Displayed message: PLAYLIST ER-
ROR andBLUE&ME™saysPlay-
list error”•Playlist is damaged or invalid•Make sure the playlist is in.m3u
or.wpl format
•Build the playlist again following
the instructions given in BUILDING
PLAYLISTS FORBLUE&ME™-
PRACTICAL HINTS
•If the problem persists, delete the
playlist from your USB device
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BLUE&ME™ User’s Manual 95
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Problem Probable Cause Possible Solution
Displayed message: EMPTY PLAY-
LIST andBLUE&ME™says:
“Empty playlist”•No media file information is con-
tained in the playlist
•The.wpl file has exceeded the
BLUE&ME™300 kb memory
capacity limit
•The playlist does not contain ref-
erences to media files on your
USB device•Delete the playlist from your USB
device or copy media files to the
playlist using your media file soft-
ware
•Reduce the number of tracks in the
playlist, using your media file soft-
ware
Problem Probable Cause Possible Solution
Displayed message: FILE ERROR•One or more digital audio files
are damaged or invalid•Delete bad media from your USB
device
Displayed message: PROTECTED
andBLUE&ME™says: “Protected
content”.•The track selected is DRM-
protected and it cannot be
played by the media player•In this case nothing can be done
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Problem Probable Cause Possible Solution
BLUE&ME™does not play all
the digital audio files in the play-
list•Your playlist contains DRM-
protected files that cannot be
played, or it contains references to
invalid media files•For further details refer to “SUP-
PORTED USB MEMORY DE-
VICES”
The media library does not show
all the digital audio files stored
on the USB device•Your playlist contains DRM pro-
tected files that are ignored during
playback
•Your playlist contains more than
20,000 tracks, that is the maximum
number of files that can be copied
to the media library
•The playlist stored on your USB
device contains more than 20
nested folders. Nested folders files
will not be copied to the media
library•Reduce the number of tracks on
the USB device.
•Reduce the number of nested fold-
ers on the USB device
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BLUE&ME™ User’s Manual 97
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Problem Probable Cause Possible Solution
After saying a command,
BLUE&ME™says: “Command
not available”, although the com-
mand you prompt is a first level
voice command•Certain commands are not avail-
able when the track is paused or
the CD player is playing a track•If the track is paused, resume play-
back by pressing the
/ESCbut-
ton. Then pronounce the voice
command again
The same USB memory device
previously connected takes more
than 10 seconds to restart play-
back onBLUE&ME™•You removed the USB memory de-
vice from the PC before it was
ready•To reset the USB memory device
using MicrosoftWindowsXP,
click on My Computer in the Start
menu, click rightward on the USB
memory device, select Properties,
select Tools, click on key “Check
Now...” in field “Error-checking”,
select “Automatically fix file sys-
tem errors” and then click Start
•To avoid future problems, remove
the USB device using the option
“Secure hardware removal”
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iPod
Problem Probable Cause Possible Solution
iPodis not working (for
iPodclassic models prior
to the 5th generation, the
iPodMini and iPod
shuffle devices)•The iPodhas not been enabled for
use as a disc
•It has been enabled for use as a disc
but there are tracks inside in Mp4 for-
mat (these formats are not supported
byBLUE&ME™)
•There are DRM protected tracks on
the iPodpurchased from the iTunes
site (the system does not support pro-
tected tracks such as those in DRM
format that can be purchased from the
iTunes store site)•Use an alternative USB memory stick
or reset the iPod
•Enable usage as a disc
•Modify the track format to one that is
compatible withBLUE&ME™
iPodnot working (for
iPodclassic models from
the 5th generation forward,
iPodTouch, and iPhone
devices)Use an alternative USB memory stick or
reset the iPod1
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Problem Probable Cause Possible Solution
iPodcontinues playing the
same track or the “forward”
button has to be pressed to
move on to the next track•The repetition function for each indi-
vidual track may have inadvertently
been activated
•When browsing music by a selecting
playback mode, the selected artist,
album, genre or playlist may contain
only 1 track.There is a specific item in the menu, like
“continuous play” or “individual track
repetition”, which must be deactivated
Proceed with the deactivation:
•press the controls activation button on
the steering wheel
•when requested by the system, say
“Repeat Off” in a clear tone
•wait for voice confirmation by the sys-
tem which will say “Repeat Off”
•wait for voice confirmation by the sys-
tem which will say “Repeat Off” Se-
lect another playback mode or use the
“Play Anything” voice recognition
command
The iPodconnected to the
BLUE&ME™is not
charged•When the ignition is ON the car re-
charges the iPodunless the iPodis
completely run down•Remember that your iPodmust have
some charge or wait a few minutes
until the system recharges it
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PERSONAL DATA PROTECTION
BLUE&ME™Hands-Free Communication functions en-
tail personal data handling. In order to protect and to
prevent non-authorized access to personal data,
BLUE&ME™has been implemented with the following
criteria:
•Personal data connected to hands-free communication
functions (phonebook and last calls) can only be
accessed after automatic recognition of your
Bluetoothwireless technology enabled mobile
phone;
•Stored personal data can be deleted using specific
BLUE&ME™functions.
NOTE:For further details on how to delete personal
data, refer to SETTINGS FUNCTION - MANAGING
USER DATA.
CAUTION!
Take into account that when leaving your car at a
service center, personal data stored on BLUE&ME™
(phonebook and last calls) may be disclosed or may
be subject to improper use. Before leaving your car at
the service center you can delete stored data and
phonebook from BLUE&ME™.
NOTE:For further details on how to delete personal
data and phonebook, refer to SETTINGS FUNCTION -
MANAGING USER DATA
SYSTEM SOFTWARE USE NOTICE
This system contains software that is licensed to Manu-
facturer pursuant to a license agreement. Any removal,
reproduction, reverse engineering or other unauthorized
use of the software from this system in violation of the
license agreement is strictly prohibited and may subject
you to legal action.
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Page 104 of 116
WARNING!
Hacking the BLUE&ME™ device or installing unap-
proved software may lead to warranty voiding and
compromises of safety and of the security of stored
information.
END USER LICENSE AGREEMENT (“EULA”)
You have acquired a device (“DEVICE”) which in-
cludes software licensed by FIAT Auto S.p.A. from one
or more software licensors (“FIAT Auto S.p.A.’s Soft-
ware Suppliers”). Such software products, as well as
associated media, printed materials, and “online” or
electronic documentation (“SOFTWARE”) are pro-
tected by international intellectual property laws and
treaties. The SOFTWARE is licensed, not sold. All
rights reserved.
IF YOU DO NOT AGREE TO THIS END USER LI-
CENSE AGREEMENT (“EULA”), DO NOT USE THE
DEVICE OR COPY THE SOFTWARE. INSTEAD,
PROMPTLY CONTACT FIAT AUTO S.p.A. FOR IN-
STRUCTIONS ON RETURN OF THE UNUSED DE-
VICE(S). ANY USE OF THE SOFTWARE, INCLUD-
ING BUT NOT LIMITED TO USE ON THE DEVICE,
WILL CONSTITUTE YOUR AGREEMENT TO THIS
EULA (OR RATIFICATION OF ANY PREVIOUS
CONSENT).
GRANT OF SOFTWARE LICENSE. This EULA
grants you the following license:
You may use the SOFTWARE as installed on the
DEVICE.
102 BLUE&ME™ User’s Manual