2010 CADILLAC DTS Owners Manual

Engine Drive Belt Routing
4.6L V8 Engines
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Maintenance Record
After the scheduled services are performed, record the date, odometer reading, who performed the service, and thetype of services performed in the boxes provided. Retain all maintenance receipts.
Maintenance Record
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont’d)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Maintenance Record (cont’d)
DateOdometerReadingServiced By Maintenance StampServices Performed
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Customer Assistance and Information. . . . . . . . . . . . . . .8-2Customer Satisfaction Procedure . . . . . . . . . . . . . . . . . . . . . .8-2Online Owner Center . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-5Customer Assistance forText Telephone (TTY) Users . . . . . . . . . . . . . . . . . . . . . . . . .8-6Customer Assistance Offices . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-6GM Mobility Reimbursement Program . . . . . . . . . . . . . . . .8-7Roadside Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-7Scheduling Service Appointments . . . . . . . . . . . . . . . . . . . .8-11Courtesy Transportation Program . . . . . . . . . . . . . . . . . . . .8-11Collision Damage Repair . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-13
Reporting Safety Defects. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the United States Government . . . . . . . . . . . . . . . . .8-16Reporting Safety Defectsto the Canadian Government . . . . . . . . . . . . . . . . . . . . . .8-16Reporting Safety Defects to General Motors . . . . .8-16Service Publications Ordering Information . . . . . . . . .8-17
Vehicle Data Recording and Privacy. . . . . . . . . . . . . . . .8-18Event Data Recorders . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-19OnStar®. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Navigation System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio FrequencyIdentification (RFID) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20Radio Frequency Statement . . . . . . . . . . . . . . . . . . . . . . . . . . .8-20
Section 8 Customer Assistance Information
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Customer Assistance and
Information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important toyour dealer and to Cadillac. Normally, any concernswith the sales transaction or the operation of the vehiclewill be resolved by the dealer’s sales or servicedepartments. Sometimes, however, despite the bestintentions of all concerned, misunderstandings canoccur. If your concern has not been resolved to yoursatisfaction, the following steps should be taken:
STEP ONE:Discuss your concern with a member ofdealership management. Normally, concerns canbe quickly resolved at that level. If the matter hasalready been reviewed with the sales, service or partsmanager, contact the owner of the dealership orthe general manager.
STEP TWO:If after contacting a member of dealershipmanagement, it appears your concern cannot beresolved by the dealership without further help, in theUnited States, call the Cadillac Customer AssistanceCenter, 24 hours a day, at 1-800-458-8006. In Canada,call the Canadian Cadillac Customer CommunicationCentre at 1-888-446-2000.
We encourage you to call the toll-free number in orderto give your inquiry prompt attention. Have thefollowing information available to give the CustomerAssistance Representative:
•Vehicle Identification Number (VIN). This is
available from the vehicle registration or title, or theplate at the top left of the instrument panel andvisible through the windshield.
•Dealership name and location.
•Vehicle delivery date and present mileage.
When contacting Cadillac, remember that your concernwill likely be resolved at a dealer’s facility. That iswhy we suggest following Step One first.
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STEP THREE (U.S. Owners):Both General Motorsand your dealer are committed to making sure you arecompletely satisfied with your new vehicle. However,if you continue to remain unsatisfied after following theprocedure outlined in Steps One and Two, you canfile with the Better Business Bureau (BBB) AutoLine Program to enforce your rights.
The BBB Auto Line Program is an out of court programadministered by the Council of Better BusinessBureaus to settle automotive disputes regarding vehiclerepairs or the interpretation of the New VehicleLimited Warranty. Although you may be required toresort to this informal dispute resolution program prior tofiling a court action, use of the program is free ofcharge and your case will generally be heard within40 days. If you do not agree with the decision given inyour case, you may reject it and proceed with any othervenue for relief available to you.
You may contact the BBB Auto Line Program using thetoll-free telephone number or write them at thefollowing address:
BBB Auto Line ProgramCouncil of Better Business Bureaus, Inc.4200 Wilson BoulevardSuite 800Arlington, VA 22203-1838
Telephone: 1-800-955-5100dr.bbb.org/goauto
This program is available in all 50 states and the Districtof Columbia. Eligibility is limited by vehicle age,mileage and other factors. General Motors reserves theright to change eligibility limitations and/or discontinueits participation in this program.
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STEP THREE (Canadian Owners):
General Motors Participation in theMediation/Arbitration Program
In the event that you do not feel your concerns have beenaddressed after the following the procedure outlined inSteps One and Two. General Motors of Canada Limitedwants you to be aware of its participation in a no-chargemediation/Arbitration program. General Motors ofCanada Limited has committed to binding arbitration ofowner disputes involving factory-related vehicle serviceclaims. The program provides for the review of the factsinvolved by an impartial third party arbiter, and mayinclude an informal hearing before the arbiter. Theprogram is designed so that the entire dispute settlementprocess, from the time you file your complaint to the finaldecision, should be completed in approximately 70 days.We believe our impartial program offers advantages overcourts in most jurisdictions because it is informal, quick,and free of charge.
For further information concerning eligibility in theCanadian Motor Vehicle Arbitration Plan (CAMVAP), calltoll-free 1-800-207-0685, or call the General MotorsCustomer Communication Centre, 1-800-263-3777(English), 1-800-263-7854 (French), or write tothe Mediation/Arbitration Program at the followingaddress:
Mediation/Arbitration Programc/o Customer Communication CentreGeneral Motors of Canada LimitedMail Code: CA1–163–0051908 Colonel Sam DriveOshawa, Ontario L1H 8P7
Your inquiry should be accompanied by the VehicleIdentification Number (VIN).
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