MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-66V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16 Communication is subject to interference with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the interference still present?
YES
Deactivate Bluetooth mode on the telephone.
If the telephone is not listed opposite (see Technical
Note 6024A Special features of mobile phones
used with the navigation and communication
system).
Deactivate Bluetooth mode in the navigation
and communication system.
Press the SET button and select the telephone;
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line.
Is the interference still present?
YES
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Deactivate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Deactivated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then deactivate Bluetooth mode.NOThe fault is linked to the number
the customer is calling or to a localised
lack of network availability.
NOThe fault is linked to the customer's
telephone.
Ask the customer to carry out a fault
finding procedure on the telephone with
the vendor.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP16ITSJ84ph2V1.0
