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MULTIMEDIA
Fault finding - Features
86C
86C - 9V5 MR-372-J84-86C050$208.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Features
3 - Features
The CARMINAT NAVIGATION and COMMUNICATION system is involved in the following functions:
–Receiver.
–CD multi-changer.
–Satellite guidance navigation.
–Hands-free telephone integrated control.
–Display.
–Clock.
A - Receiver
This function is used for listening to AM and FM radio. The receiver automatically selects the best frequency for a
station using the AF function. It receives traffic information via the Traffic Message Channel (TMC) to make best use
of the Carminat Navigation and Communication system.
B - CD multi-changer
The CD multi-changer located on the dashboard can hold up to 6 CDs. This can play audio CDs, CD-Rs which have
been copied by the customer and CDs on which MP3 files are stored. The number of CDs in the changer can be
viewed via PR005 Number of CDs in the changer.
C - Navigation
This function guides the driver by displaying maps and issuing voice messages. Addresses for guidance can be
entered via the central control or as voice commands.
D - Hands-free telephone integrated control
This function enables the driver to use a mobile phone hands-free using the microphone located next to the driver's
sun visor and the vehicle speakers. The Carminat Navigation and Communication system lets you use the
phonebook, receive and make calls and receive SMS text messages. The phone can be connected to the vehicle
with Bluetooth (wireless).
E - Display
The display is used to display information such as navigation maps, radio, CD title, time, temperature and
information from the mobile phone
F - Clock
This function displays the time on the video display.
ITSJ84ph2V1.0
MR-372-J84-86C050$208.mif

MULTIMEDIA
Fault finding - Role of components
86C
86C - 10V5 MR-372-J84-86C050$260.mif
ITS
Program no.: 0020
Vdiag No.: 04MULTIMEDIA
Fault finding - Role of components
4 - Role of main components
●Receiver: the receiver transmits audio signals via the speakers inside the vehicle.
●Display: displays different multimedia information such as the station tuned in, the time, or information related to
CDs or satellite navigation.
●Steering column switch: different multimedia functions can be accessed via controls on the steering wheel.
●Speakers and tweeter speakers: produce sound from the multimedia system inside the vehicle.
●CD multi-changer: loads CDs and sends audio signals to the receiver.
●AM/FM aerial: picks up waves from various transmitters.
●GPS aerial: receives various signals emitted by satellites.
●Navigation central control: different multimedia functions can be intuitively accessed via a multimedia keypad.
●Microphone: enables a phone to be used in hands-free mode via a Bluetooth connection.
●Navigation computer: manages the various multimedia system functions according to the requests of the user.
●DVD cartographic map: loads maps onto the navigation computer.
●AM/FM aerial amplifier: improves the reception of AM/FM signals.
ITSJ84ph2V1.0
MR-372-J84-86C050$260.mif

MULTIMEDIA
Fault finding - Customer complaints
86C
86C - 44V5 MR-372-J84-86C050$884.mif
ITS
Program no.: 0020
Vdiag No.: 04
NOTESOnly refer to these customer complaints after performing a full check with the
diagnostic tool.
AFTER UPDATING THE NAVIGATION DVD, THE SYSTEM NO LONGER WORKS ALP 12
IMPOSSIBLE TO USE TELEPHONE WITH BLUETOOTH ALP 13
NOT POSSIBLE TO MAKE A CALL FROM THE NUMBERS STORED IN THE LIST OF
RECEIVED CALLSALP 14
THE CALL IS NOT TRANSFERRED TO THE NAVIGATION AND COMMUNICATION
SYSTEM IF A NUMBER IS DIALLED ON THE TELEPHONEALP 15
COMMUNICATIONS ARE SUBJECT TO INTERFERENCE IN BLUETOOTH ALP 16
THE PERSON CALLING USING THE COMMUNICATION SYSTEM CANNOT HEAR
ME VERY WELL OR CANNOT HEAR ME AT ALL (WITH BLUETOOTH)ALP 17
VOICE RECOGNITION IS NOT WORKING ALP 18
THE DISPLAY ON THE SCREEN STAYS FROZEN ALP 19
THE SCREEN DISPLAYS CONNECT A DIAGNOSTIC TOOL ALP 20
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-51V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 6The radio does not switch on automatically or switches off after
20 minutes
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the navigation system correctly.
Use the Wiring Diagrams Technical Note, Scenic II.
The navigation system does not receive the multimedia wake-up signal when the + after ignition feed is
switched on.
Check the condition of the CD changer fuses (component code 1272).
Has the fault disappeared?
NO YES
On pressing the CD changer on/off button, check for
the multimedia wake-up signal on connection 34HU
on the radio's blue connector (component
code 261).
Is the check result correct?
NO
Check the insulation, continuity and the absence
of interference resistance of connection 34HU
between components 1272, 261, 1657, 1127
and 662.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A, Repairing
electrical wiring, Wiring: Precautions for repair),
repair the wiring; otherwise, replace the wiring.
Has the fault disappeared?
NO YES
End of fault finding.
End of fault finding.
YESCheck for + 12 V (+ battery feed) on
connection BCP3 of the component 261
black connector.
Is the check result correct?
NO YES
Check the insulation, continuity and the
absence of interference resistance of
connection BCP3 between components 261
and 260.
If any connection is faulty and if there is a repair
method (see Technical Note 6015A,
Repairing electrical wiring, Wiring:
Precautions for repair), repair the wiring;
otherwise, replace the wiring.
Has the fault disappeared?
YES NO
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP6ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-61V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13 Impossible to use the telephone with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that fault DF009 Computer is not present or stored.
Note:
List of telephones researched and approved by Renault in March 2005: Nokia 6820, Nokia 6230, Siemens S65,
Motorola V500, Motorola V600.
For information on the latest list of telephones approved by Renault and the various operations to perform on these
telephones, see Technical Note 6024A Special features of mobile phones for the navigation
and communication system.
Check that Bluetooth mode is activated in the navigation and communication system.
Press the SET button and select the telephone; Bluetooth option; Bluetooth connection menus.
Has the telephone been researched by Renault?
YES
Check that the telephone software on the telephone
is compatible with the vehicle's navigation
and communication system.
The telephone software compatible with
the vehicle's navigation and communication system
is greater than or equal to:
Nokia 6230 and 6820: v 03.15
Motorola V500 and V600: Triplets_G_0B.09.44R
Siemens S65: v 12
Is the telephone software compatible with
the vehicle's navigation and communication
system?
YES
Command to find out the telephone's software
(see Technical Note 6024 Special features on mobile
phones used with the navigation and communication
system):
–Nokia: *#0000#
–Motorola: select configuration, telephone status then
version information
–Siemens: *#06# NOSuggest that the customer buy
a telephone approved by Renault.
NOAsk the customer to contact
the telephone vendor in order to install
a software version into the telephone
that would be compatible with
the navigation and communication
system.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP13ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-62V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 13
CONTINUED 1
Activate the telephone's Bluetooth mode
(see NT 6024A Special features of mobile
phones used with the navigation
and communication system).
Match up the navigation and communication system
and the telephone.
Was the match successful?
YES NO
Test the Bluetooth terminal on
the navigation computer.
Check that the telephone does not need to be
confirmed before it is connected to the Bluetooth
system.
If this is the case, confirm in order to connect
the telephone then inhibit this function in the
telephone (not possible on Siemens telephones).
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Activate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Activated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then activate Bluetooth mode.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
Enter the PIN code given on the vehicle's navigation
display
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-66V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16 Communication is subject to interference with Bluetooth
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the interference still present?
YES
Deactivate Bluetooth mode on the telephone.
If the telephone is not listed opposite (see Technical
Note 6024A Special features of mobile phones
used with the navigation and communication
system).
Deactivate Bluetooth mode in the navigation
and communication system.
Press the SET button and select the telephone;
Bluetooth option; Bluetooth connection menus.
Make a call to a fixed line.
Is the interference still present?
YES
Procedure for activating the telephone's Bluetooth
mode:
–Nokia: Select Parameters, Connectivity, Bluetooth,
Deactivate in the main menu.
–Motorola: Select Configuration, Connection,
Bluetooth link, Configuration, Supply, Deactivated in
the main menu.
–Siemens: Select Adjustments, Mode/Data, Bluetooth,
then deactivate Bluetooth mode.NOThe fault is linked to the number
the customer is calling or to a localised
lack of network availability.
NOThe fault is linked to the customer's
telephone.
Ask the customer to carry out a fault
finding procedure on the telephone with
the vendor.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP16ITSJ84ph2V1.0

MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-67V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 16
CONTINUED
Place the telephone close to the navigation
computer.
If the fault is still present, check the condition
and connection of the connectors on the navigation
computer and the radio.
Is the interference still present?
YES
Match up another telephone and make a call.
Is the interference still present?
YES NO
If the fault is still present, contact the
Techline.
Fault solved, end of fault finding.
Procedure for matching the communication system
and the telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOEnd of fault finding.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITSJ84ph2V1.0