MULTIMEDIA
Fault finding - Fault finding charts
86C
86C-68V5 MR-372-J84-86C050$936.mif
ITS
Program No.: 0020
Vdiag No.: 04
ALP 17The person calling using the communication system cannot hear
me very well or cannot hear me at all (with Bluetooth)
NOTESOnly check the customer complaint after performing a full check with the diagnostic
tool.
Check that the customer is using the system properly.
Check that the telephone network signal is strong enough to make a call.
For information on the latest list of telephones approved by Renault and the various
operations to perform on these telephones, see Technical Note 6024A Special
features of mobile phones for the navigation and communication system.
Make a call to a fixed line.
Is the fault still present?
YES
With the engine stopped, is voice recognition of
the words Directory and Dial working?
YES
Check the condition and connection of the
connectors of the telephone support base plate,
the navigation computer and the radio.
Match up another telephone and make a call.
Is the fault still present?
YES NO
If the fault is still present, contact the
Techline.
NOThe fault is linked to the number the
customer is calling or to a localised lack of
network availability.
Procedure for matching the communication system and the
telephone:
On the navigation and communication system:
–Press the SET button.
–Enter the telephone menu.
–Select the Bluetooth option line.
–Select the save a Bluetooth telephone line.
On the telephone:
–Enter the menu to find a Bluetooth accessory.
–In the list of found accessories, select My CAR.
–Enter the PIN code given on the vehicle's navigation
display.NOCheck the condition and connection of
the microphone connector.
Check that the microphone part number is
correct. If not, replace the microphone.
The fault is probably caused by the telephone. Ask the customer to carry
out a fault finding procedure on the telephone.
AFTER REPAIRCarry out a complete check with the diagnostic tool.
ITS_V04_ALP17ITSJ84ph2V1.0
