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Troubleshooting
20
6 Windows
Problem Possible cause/consequence Suggested solutions
A side window will not close
. An object is blocking the side win-
dow and preventing it from clos-
ing
. X
Remove the object(s).
X Close the side window. You cannot see the cause. X
Close the side window with increased force or without the anti-
entrapment feature (Y page 80). Mirrors
Problem Possible cause/consequence Suggested solutions
An exterior mirror has been
pushed out of position
. Vehicles with exterior mirrors that cannot be folded in/out electri-
cally:
X
Push the mirror into the correct position manually.
Vehicles with electrically folding exterior mirrors* :
X Press the mirror-folding button* (Y page 66) repeatedly until you
hear a distinct click .
The mirror housing is engaged again and you can adjust the mirror
as usual (Y page 66). Practical advice
* optional
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Troubleshooting
20
7 Key
Problem Possible cause/consequence Suggested solutions
You cannot lock or unlock th
e
vehicle using the key. The key batteries are discharged
or nearly discharged. X
To do this, point the tip of the key at the driver's door handle from
close range and try to unlock or lock the vehicle again.
If this does not work:
X Lock or unlock the vehicle using the emergency key element
(Y page 210).
X Check the key batteries (Y page 212) and replace them if neces-
sary (Y page 212). The key is faulty. X
Lock or unlock the vehicle using the emergency key element
(Y page 210).
X Have the key checked at a qualified specialist workshop .The battery charge indicator lamp
of the key does not go on during
the test. The key batteries are discharged. X
Change the batteries (Y page 212). You have lost a key. X
Have the key cancelled at a Mercedes-Benz Service Centre.
X Report the loss immediately to the vehicle insurers .
X If necessary, have the manual locks changed too. You have lost the emergency key
element. X
Report the loss immediately to the vehicle insurers .
X If necessary, have the manual locks changed too. Practical advice
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Troubleshooting
20
8 Problem Possible cause/consequence Suggested solutions
The key cannot be turned in the
ignition lock. The key has been in position
0for
a considerable time. X
Remove the key and reinsert it into the ignition lock.
X Check the starter battery and recharge it if necessary
(Y page 232).
X Start the engine. The on-board voltage is too low. X
Switch off non-essential consumers, e.g. seat heating* or interio r
lighting, and try to turn the key again.
If this does not work :
X Check the starter battery and recharge it if necessary
(Y page 232).
or
X Jump-start the vehicle (Y page 233).
or
X Consult a qualified specialist workshop. Practical advice
* optional
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8
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Troubleshooting
20
9 Parking up the vehicle
Problem Possible cause/consequence Suggested solutions
The vehicle is to be left parked up
for longer than six weeks. Damage resulting from nonuse
may occur if the vehicle is parked
up for long periods. X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery (Y page 231). Practical advice
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Locking/unlocking in an emergency
210 Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be locked or
unlocked with the key, use the emergency
key element.
If you use the emergency key element to
unlock and open the driver's door or the boot
lid, the anti-theft alarm system* will be trig-
gered (Y page 52).
There are several ways to turn off the alarm:
X Press the korj button on the key.
or
X Insert the key into the ignition lock. Releasing and removing the emergency
key element 1
Release catch
2 Emergency key element
X Push release catch 1in the direction of
the arrow and at the same time remove
emergency key element 2from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key:
X Remove the emergency key element from
the key (Y page 210). $
To unlock
X Insert the emergency key element fully into
the lock of the driver's door.
X Turn the emergency key element anti-
clockwise to position $.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it. Practical advice
* optional
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Locking/unlocking in an emergency
211Locking the vehicle
If the vehicle can no longer be locked cen -
trally with the key :
X Open the driver's door.
X Close the front-passenger door and th e
boot lid.
X Press the central locking button
(Y page 57).
X Check whether the locking knob on th e
front-passenger door is still visible. Press
down the locking knob by hand if neces-
sary .
X Remove the emergency key element from
the key (Y page 210). $
To lock X
Insert the emergency key element fully into
the lock of the driver's door.
X Turn the emergency key element clockwise
as far as it will go to position $.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise .
X Turn the emergency key element back and
remove it.
X Check whether the doors and the boot lid
are locked. Unlocking the boot
! The boot lid swings upwards when
opened. Therefore, make sure that there is
enough space above the boot lid.
If the boot can no longer be unlocked with th e
key :
X Remove the emergency key element from
the key (Y page 210). Boot lock
$
To unlock the boot
X Insert the emergency key element fully into
the boot lock.
X Turn the emergency key element anti-
clockwise as far as it will go to position
$ and pull the boot lid handle.
The boot is unlocked.
X Turn the emergency key element back and
remove it. Practical advice
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Changing the batteries
212 Releasing the parking lock manually
(vehicles with automatic transmis-
sion*
)
In the event of an electrical fault, it is possible
to release the selector lever lock manually to
move it out of position P, e.g. if you wish to
tow the vehicle away. 1
Selector lever cover
2 Release button
X Press selector lever cover 1to the righ t
and remove it upwards.
X Press release button 2down and simul-
taneously move the selector lever out of
position P.
The selector lever can now be moved to all
positions. Changing the batteries
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic sub-
stances. For this reason, keep batteries
away from children.
If a battery is swallowed, consult a doctor
immediately . H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified
specialist workshop, e.g. a Mercedes-Ben z
Service Centre, or to a special collectio n
point for old batteries. Key
Checking the batteries X
Press the jork button.
The batteries are in order if the battery
charge indicator lamp lights up briefly.
Changing the batteries You require two CR 2025 3V cell batteries.
X
Remove the emergency key element from
the key (Y page 210). 1
Emergency key element
2 Battery tray Practical advice
* optional
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Changing the bulbs
213
X
Insert emergency key element 1into the
opening in the key and push in the direction
of the arrow.
Battery tray 2is released .
X Pull battery tray 2out of the key. 1
Batterie s
X Remove old batteries 1from the battery
tray .
X Insert the new batteries beneath the con-
tact spring with the positive terminal facing
upwards. Use a lint-free cloth to do so.
X Push the battery tray back into the key
housing until the battery tray engages.
X Check the function of all key buttons on th e
vehicle. Changing the bulbs
Notes on changing bulbs
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sur e
that all bulbs function correctly at all times . G
Risk of injury
Bulbs and lamps can be very hot. Yo u
should therefore allow them to cool down
before you change them. Otherwise, you
could be burned if you touch them.
Keep bulbs out of the reach of children.
Otherwise, they could damage them, for
example, and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you.
H7 bulbs are pressurised and could explode
when you change them, particularly if they
are very hot. You should therefore wear eye
protection and gloves when you are chang-
ing them. G
Risk of injury
Xenon bulbs carry a high voltage. You could
get an electric shock and be seriously or
even fatally injured if you touch the electri c
contacts on xenon bulbs. Therefore, neve r
remove the cover from xenon bulbs . Do not change xenon bulbs yourself, bu
t
have them replaced at a qualified specialist
workshop which has the necessary special-
ist knowledge and tools to carry out the
work required.
Mercedes-Benz recommends that you use
a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist work-
shop. Practical advice
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