Page 292 of 401
Troubleshooting
289Problem Possible cause/consequence Suggested solutions
±
The yellow engine diagnos-
tics warning lamp comes
on while the engine is run-
ning. There may be a malfunction:
R
in the fuel injection system
R in the exhaust system
R in the ignition system (on vehi-
cles with a petrol engine)
The emission limit values may be
exceeded and the engine may be
running in emergency mode. X
Have the vehicle checked as soon as possible at a qualified spe-
cialist workshop. H
The yellow tyre pressure
monitor* warning lamp is
on. G
Risk of accident
The tyre pressure monitor* has
detected a sudden or significant
pressure loss in at least one of
the tyres. X
Stop the vehicle without making any sudden steering or braking
manoeuvres. Pay attention to the traffic conditions as you do so.
X Observe the additional messages in the multi-function display
(Y page 257).
The warning light will go out after the flat tyre has been changed
and you have been driving for a few minutes. 1
The red SRS warning lamp
is lit while the engine is
running. G
Risk of injury
The restraint systems are faulty.
The airbags or belt tensioners
may either be triggered uninten-
tionally or, in the event of an acci-
dent, not be triggered at all. X
Visit a qualified specialist workshop immediately. Practical advice
* optional
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Page 293 of 401
Troubleshooting
290 Problem Possible cause/consequence Suggested solutions
<
The red seat belt warning
lamp lights up for 6 sec-
onds after the engine
starts up 34
. The seat belt warning lamp
reminds the driver and front
passenger to fasten their seat
belts. X
Fasten your seat belt (Y page 95).<
After the engine starts you
will hear a warning tone for
up to 6 seconds 34
. G
Risk of injury
The driver's seat belt is not fas-
tened. X
Fasten your seat belt (Y page 95).
The warning tone ceases. <
The red seat belt warning
lamp lights up after start-
ing the engine, as soon as
the driver's door or the
front-passenger door is
closed. G
Risk of injury
The driver or front passenger has
not fastened their seat belt. X
Fasten your seat belt (Y page 95).
The warning lamp goes out. G
Risk of injury
There are objects on the front-
passenger seat. X
Remove the objects from the front-passenger seat and stow them
safely.
The warning lamp goes out. 34
Only for certain countries. Practical advice
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Page 294 of 401
Troubleshooting
291Problem Possible cause/consequence Suggested solutions
<
The red seat belt warning
lamp flashes and you hear
an intermittent warning
tone. G
Risk of injury
The driver or front passenger has
not fastened their seat belt and
you are driving faster than
25 km/h or have driven faster
than 25 km/h for a short time. X
Fasten your seat belt (Y page 95).
The warning lamp goes out and the intermittent warning tone
ceases. G
Risk of injury
There are objects on the front-
passenger seat and you are driv-
ing faster than 25 km/h or have
driven faster than 25 km/h for a
short time. X
Remove the objects from the front-passenger seat and stow them
safely.
The warning lamp goes out and the intermittent warning tone
ceases. W
The yellow reserve fuel
warning lamp comes on
while the engine is run-
ning. The fuel level has fallen below the
reserve range. The operation of
the auxiliary heating* can no lon-
ger be guaranteed. X
Refuel at the nearest filling station. Practical advice
* optional
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Page 295 of 401
Troubleshooting
292 Warning tones
Problem Possible cause/consequence Suggested solutions
The anti-theft warning alarm* is
triggered. You have opened the vehicle
using the emergency key element
without deactivating the anti-
theft alarm system* first. X
Switch off the alarm (Y page 62).You hear a warning tone. A message appears in the multi-
function display. X
See the explanations for the display message (Y page 257).You hear a warning tone. You are driving with the parking
brake applied. X
Release the parking brake. You hear a warning tone. You did not switch off the lights
when leaving the vehicle. X
Turn the light switch to MorU.
or
X If the rear foglamp is switched on: press the light switch in to the
stop. You hear a warning tone.
G
Risk of injury
The driver or front passenger has
not fastened their seat belt. X
Fasten your seat belt (Y page 95).You hear a continuous tone. You have switched off the engine
and opened the bonnet or the
driver's door with HOLD activa-
ted. X
Deactivate HOLD (Y page 155). Practical advice
* optional
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Page 296 of 401
Troubleshooting
293Accident
Problem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of fire
The fuel line or the fuel tank has
been damaged. The leaking fuel
creates a risk of fire or explosion. X
Switch off the ignition immediately.
X Remove the ignition key.
Do not restart the engine under any circumstances. The leaking fuel
creates a risk of fire or explosion.
X Consult a qualified specialist workshop. You are unable to determine the
extent of the damage. X
Consult a qualified specialist workshop. You cannot detect any damage. X
Start the engine as normal. The NECK-PRO head restraints
on the driver's and front-
passenger seats have been trig-
gered. Your vehicle has been involved in
a rear-end collision. X
Reset the NECK-PRO head restraints (Y page 309). Practical advice
211_AKB; 2; 5, en-GB
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Page 297 of 401
Troubleshooting
294 Fuel and fuel tank
Problem Possible cause/consequence Suggested solutions
Fuel is leaking from the vehicle.
G
Risk of explosion or fire
The fuel line or the fuel tank is
defective. X
Turn the key to position 0in the ignition lock immediately and
remove it.
X Do not restart the engine under any circumstances.
X Consult a qualified specialist workshop. The fuel filler flap cannot be
opened. The fuel filler flap is not released. X
Unlock the vehicle ( Ypage 306). The opening mechanism is jam-
med. X
Consult a qualified specialist workshop. The fuel tank of a vehicle with a
diesel engine has been run com-
pletely dry. There is air in the fuel system. X
Refuel the vehicle.
X Switch on the ignition for approximately 10 seconds (key in posi-
tion 2in the ignition lock).
X Start the engine continuously for up to 40 seconds until it runs
smoothly.
The fuel system is now free of air.
If the engine does not start:
X Wait two minutes.
X Repeat the starting procedure for up to 40 seconds.
If the engine still does not start:
X Consult a qualified specialist workshop. Practical advice
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Page 298 of 401
Troubleshooting
295Engine
Problem Possible cause/consequence Suggested solutions
The engine will not start. HOLD is activated. X
Deactivating HOLD (Y page 155).
X Start the engine again. The engine will not start. You can
hear the starter motor operating. R
There is a malfunction in the
engine electronics.
R There is a malfunction in the
fuel supply. X
Turn the key back to position 0in the ignition lock before the next
starting attempt.
X Try to start the engine again (Y page 110). Avoid excessively long
and frequent attempts to start the engine, as this will drain the
battery.
If the engine does not start after several attempts:
X Consult a qualified specialist workshop. Vehicles with a diesel engine:
The engine will not start. You can
hear the starter motor operating.
The reserve fuel warning lamp is
on and the fuel gauge shows
0. The fuel tank has been run dry. X
Refuel the vehicle.
X Bleed the fuel system (Y page 294).The engine will not start. You can-
not hear the starter motor oper-
ating. The on-board voltage is too low
because the starter battery is too
weak or discharged. X
Jump-start the vehicle (Y page 333).
If the engine does not start despite attempting to jump-start it:
X Consult a qualified specialist workshop. Practical advice
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Page 299 of 401
Troubleshooting
296 Problem Possible cause/consequence Suggested solutions
Vehicles with a petrol engine:
The engine is not running
smoothly and is misfiring. There is a malfunction in the
engine electronics or a mechani-
cal component of the engine con-
trol unit. X
Only depress the accelerator pedal slightly.
X Have the cause rectified immediately at a qualified specialist work-
shop.
Otherwise, non-combusted fuel may get into the catalytic converter
and damage it. A coolant temperature of over
120 °C is displayed. The coolant
warning lamp may also be on and
a warning tone may sound
(Y
page 120). The coolant level is too low. The
coolant is too hot and the engine
is no longer being cooled suffi-
ciently. X
Stop as soon as possible and allow the engine and the coolant to
cool down.
X Check the coolant level (Y page 225). Observe the warning notes
as you do so and top up the coolant if necessary. If the coolant level is correct, the
radiator fan may be faulty. The
coolant is too hot and the engine
is no longer being cooled suffi-
ciently. X
If the coolant temperature is less than 120 °C, you can continue
driving to the nearest qualified specialist workshop.
X Avoid heavy loads on the engine as you do so, e.g. driving on
mountain roads and stop/start driving. Practical advice
211_AKB; 2; 5, en-GB
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