Troubleshooting
305Problem Possible cause/consequence Suggested solutions
The auxiliary heating cannot be
switched on or off using the
remote control. The remote control display shows
FAIL and the
¢symbol.
The signal transmission between
the remote control and the vehi-
cle is faulty. X
Change your position in relation to the vehicle, moving closer if
necessary.
X Make another attempt to switch the auxiliary heating on or off using
the remote control. The remote control display shows
FAIL and the
¡symbol.
There is not enough fuel in the
tank, or the auxiliary heating is
faulty. X
Refuel at the nearest filling station.
X Have the auxiliary heating checked at a qualified specialist work-
shop. Parking up the vehicle
Problem Possible cause/consequence Suggested solutions
The vehicle is to be left parked up
for longer than six weeks. Damage resulting from non-use
may occur if the vehicle is parked
up for long periods. X
Visit a qualified specialist workshop and seek advice.
X Disconnect the battery ( Ypage 331). Practical advice
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Locking/unlocking in an emergency
306 Locking/unlocking in an emergency
Emergency key
If the vehicle can no longer be unlocked or
locked with the key or the KEYLESS GO
key*, use the emergency key element.
If you use the emergency key element to
unlock and open the driver's door or the boot
lid (Saloon), the anti-theft alarm system* will
be triggered (Y page 62).
There are several ways to turn off the alarm:
X Press the korj button on the key.
or
X Insert the key into the ignition lock.
or
X Press the KEYLESS GO button* on the
selector lever. The KEYLESS GO key* must
be in the vehicle.
or
X Lock or unlock the vehicle using KEYLESS
GO*. The KEYLESS GO key* must be out-
side the vehicle. Releasing and removing the emergency
key element 1
Release catch
2 Emergency key element
X Push release catch 1in the direction of
the arrow and at the same time remove
emergency key element 2from the key. Unlocking the vehicle
If the vehicle can no longer be unlocked cen-
trally with the key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 306). $
To unlock
X Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element anti-
clockwise to position $.
The door is unlocked.
i On right-hand-drive vehicles, turn the
emergency key element clockwise.
X Turn the emergency key element back and
remove it. Practical advice
* optional
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Locking/unlocking in an emergency
307Locking the vehicle
If the vehicle can no longer be locked cen-
trally with the key or the KEYLESS GO key*:
X Open the driver's door.
X Close the front-passenger door, the rear
doors and the boot lid/tailgate.
X Press the locking button (Y page 70).
X Check whether the locking knobs on the
doors are still visible. Press the locking
knobs down manually if necessary.
X Close the driver's door.
X Remove the emergency key element from
the key (Y page 306). $
To lock X
Insert the emergency key element into the
lock of the driver's door as far as it will go.
X Turn the emergency key element clockwise
as far as it will go to position $.
i On right-hand-drive vehicles, turn the
emergency key element anti-clockwise.
X Turn the emergency key element back and
remove it.
X Check whether the doors and the boot lid/
tailgate are locked. Opening/closing the boot
To unlock the boot !
The boot lid swings upwards when
opened. Therefore, make sure that there is
enough space above the boot lid.
If the boot can no longer be unlocked with the
key or the KEYLESS GO key*:
X Remove the emergency key element from
the key (Y page 306). Boot lock
$
To unlock the boot
X Insert the emergency key element fully into
the boot lock.
X Turn the emergency key element anti-
clockwise as far as it will go to position
$ and pull the boot lid handle.
The boot is unlocked.
X Turn the emergency key element back and
remove it. Practical advice
* optional
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Locking/unlocking in an emergency
308
Opening the boot manually (remote
boot lid closing feature*) To open the boot lid
1
Handle
X Lift the boot lid by handle 1.
Closing the boot manually (remote boot
lid closing feature*) G
Risk of injury
Make sure that nobody can become trap-
ped as you close the boot lid.
i Do not leave the key in the boot. You
could otherwise lock yourself out. To close the boot lid
1
Recess
X Pull the boot lid down using recess 1.
X If necessary, close the boot lid from the
outside by pushing down the edge. Opening the tailgate
If the tailgate cannot be opened, use the
emergency release on the inside of the tail-
gate.
i On vehicles with a folding bench seat*
you can use the handle to open the tailgate
from the inside (Y page 72). 1
Release catch
2 Release catch cover
! The tailgate swings upwards and to the
rear when opened. Therefore, make sure
that there is sufficient clearance above and
behind the tailgate. Practical advice
* optional
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Resetting triggered NECK-PRO head restraints
309
X
Pull cover 2off the tailgate trim.
X Push release catch 1to the left as far as
the stop and open the tailgate. Releasing the parking lock manually
In the event of an electrical fault, it is possible
to release the selector lever lock manually to
move it out of position P, e.g. if you wish to
tow the vehicle away. Releasing the parking lock manually
1 Screwdriver or similar implement
X Open the stowage compartment in the
centre console.
X Remove cup holder*. X
Hold the cover open at an angle of approx-
imately 45 °.
X Insert a screwdriver or similar imple-
ment 1into the opening.
X Press implement 1downwards and simul-
taneously move the selector lever out of
position P.
X Remove implement 1.
The selector lever can now be moved freely
until it is returned to position P. Resetting triggered NECK-PRO head
restraints
If the NECK-PRO head restraints are triggered
in an accident, you must reset the head
restraints on the driver's and front-passenger
seats. Otherwise, the additional protection
will not be available in the event of another
rear-end collision. You can recognise when
head restraints have been triggered by the
fact that they have moved forwards and can
no longer be adjusted.
Mercedes-Benz recommends that you have
NECK-PRO head restraints checked at a quali-
fied specialist workshop, e.g. a Mercedes-
Benz Service Centre, following a rear-end
collision.
i If you have problems resetting the head
restraints, have this work carried out at a
qualified specialist workshop, e.g. a
Mercedes-Benz Service Centre. Practical advice
* optional
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Changing the batteries
3101
Resetting tool
2 To press back head restraint cushion
3 Guide
X Take resetting tool 1out of the glove com-
partment.
X Insert resetting tool 1into guide 3
between the head restraint cushion and the
rear head restraint cover.
X Press resetting tool 1downwards until
you hear the head restraint deployment
mechanism engage.
X Pull out resetting tool 1.
X Firmly press back head restraint cushion
2 until it engages.
X Repeat this procedure for the second head
restraint. Changing the batteries
Notes
It is advisable to have the batteries replaced
at a qualified specialist workshop, e.g. at a
Mercedes-Benz Service Centre. G
Risk of poisoning
Batteries contain toxic and caustic sub-
stances. For this reason, keep batteries
away from children.
If a battery is swallowed, consult a doctor
immediately. H
Environmental note
Do not dispose of batteries with the house-
hold rubbish. They contain highly toxic sub-
stances.
Take discharged batteries to a qualified
specialist workshop, e.g. a Mercedes-Benz
Service Centre, or to a special collection
point for old batteries. Key or KEYLESS GO key*
Checking the batteries X
Press the jork button.
The batteries are in order if the battery
charge indicator lamp lights up briefly.
Changing the batteries You require two CR 2025 3 V cell batteries.
X
Remove the emergency key element from
the key (Y page 306). 1
Emergency key element
2 Battery tray Practical advice
* optional
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Changing the bulbs
311
X
Insert emergency key element 1into the
opening in the key and push in the direction
of the arrow.
Battery tray 2is released.
X Pull battery tray 2out of the key. 1
Batteries
X Remove old batteries 1from the battery
tray.
X Insert the new batteries beneath the con-
tact spring with the positive terminal facing
upwards. Use a lint-free cloth to do so.
X Push the battery tray back into the key
housing until the battery tray engages.
X Check the function of all key buttons on the
vehicle. Auxiliary heating* remote control
One 6V pin battery, type 2CR11108 is
required. 1
Battery
2 Battery cover
X Prise apart the side arms of battery cover
2 and slide off battery cover 2.
X Remove old battery 1.
X Insert the new battery. Observe the polarity
signs on the back of the remote control
when doing so.
X Slide battery cover 2back onto the
remote control.
X Use the remote control to check the vehi-
cle's auxiliary heating functions. Changing the bulbs
Notes on changing bulbs
Bulbs and lamps are an important aspect of
vehicle safety. You must therefore make sure
that all bulbs function correctly at all times. G
Risk of injury
Bulbs and lamps can be very hot. You
should therefore allow them to cool down
before you change them. Otherwise, you
could be burned if you touch them.
Keep bulbs out of the reach of children.
Otherwise, they could damage them, for
example, and injure themselves.
Never use a bulb which has been dropped.
Such a bulb may explode and injure you.
H7 bulbs are pressurised and could explode
when you change them, particularly if they
are very hot. You should therefore wear eye
protection and gloves when you are chang-
ing them. G
Risk of injury
Xenon bulbs are under high voltage. You
could get an electric shock and be seriously
or even fatally injured if you touch the elec-
tric contacts on xenon bulbs. Do not, there-
fore, remove the cover on xenon bulbs. Practical advice
* optional
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Changing the bulbs
312 Do not change xenon bulbs yourself, but
have them replaced at a qualified specialist
workshop which has the necessary special-
ist knowledge and tools to carry out the
work required.
Mercedes-Benz recommends that you use
a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist work-
shop. G
Risk of injury
HiP bulbs are pressurised and may explode
when you change them, thereby injuring
you.
Do not change HiP bulbs yourself; have
them replaced at a qualified specialist
workshop which has the necessary special-
ist knowledge and tools to carry out the
work required.
Mercedes-Benz recommends that you use
a Mercedes-Benz Service Centre for this
purpose. In particular, work relevant to
safety or on safety-related systems must be
carried out at a qualified specialist work-
shop. !
Do not change the LEDs yourself. You
could otherwise damage the LEDs or parts
of the vehicle. Overview
Saloon EstatePractical advice
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