2007 SATURN VUE Owners Manual

Collision Parts
Genuine GM Collision parts are new parts made
with the same materials and construction methods
as the parts with which your vehicle was originally
built. Genuine GM Collision parts are your best
choice to assure that your vehicle’s designed
appearance, durability, and safety are preserved.
The use of Genuine GM parts can help maintain
your GM New Vehicle Warranty.
Recycled original equipment parts may also
be used for repair. These parts are typically
removed from vehicles that were total losses in
prior accidents. In most cases, the parts being
recycled are from undamaged sections of the
vehicle. A recycled original equipment GM part,
may be an acceptable choice to maintain your
vehicle’s originally designed appearance and safety
performance, however, the history of these parts is
not known. Such parts are not covered by your GM
New Vehicle Limited Warranty, and any related
failures are not covered by that warranty.Aftermarket collision parts are also available.
These are made by companies other than GM
and may not have been tested for your vehicle.
As a result, these parts may t poorly, exhibit
premature durability/corrosion problems, and may
not perform properly in subsequent collisions.
Aftermarket parts are not covered by your GM
New Vehicle Limited Warranty, and any vehicle
failure related to such parts are not covered by
that warranty.
Repair Facility
GM also recommends that you choose a collision
repair facility that meets your needs before you
ever need collision repairs. Your Saturn retailer
may have a collision repair center with GM-trained
technicians and state of the art equipment, or
be able to recommend a collision repair center
that has GM-trained technicians and comparable
equipment.
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Insuring Your Vehicle
Protect your investment in your GM vehicle with
comprehensive and collision insurance coverage.
There are signicant differences in the quality of
coverage afforded by various insurance policy
terms. Many insurance policies provide reduced
protection to your GM vehicle by limiting
compensation for damage repairs by using
aftermarket collision parts. Some insurance
companies will not specify aftermarket collision
parts. When purchasing insurance, we recommend
that you assure your vehicle will be repaired with
GM original equipment collision parts. If such
insurance coverage is not available from your
current insurance carrier, consider switching to
another insurance carrier.
If your vehicle is leased, the leasing company
may require you to have insurance that assures
repairs with Genuine GM Original Equipment
Manufacturer (OEM) parts or Genuine
Manufacturer replacement parts. Read your
lease carefully, as you may be charged at
the end of your lease for poor quality repairs.
If an Accident Occurs
Here is what to do if you are involved in an
accident.
Try to relax and then check to make sure
you are all right. If you are uninjured,
make sure that no one else in your vehicle,
or the other vehicle, is injured.
If there has been an injury, call 911 for help.
Do not leave the scene of an accident until
all matters have been taken care of. Move
your vehicle only if its position puts you
in danger or you are instructed to move it
by a police officer.
Give only the necessary and requested
information to police and other parties involved
in the accident. Do not discuss your personal
condition, mental frame of mind, or anything
unrelated to the accident. This helps guard
against post-accident legal action.
If you need roadside assistance, call GM
Roadside Assistance. SeeRoadside
Assistance Program on page 445for more
information.
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If your vehicle cannot be driven, know where
the towing service is taking it. Get a card
from the tow truck operator or write down the
driver’s name, the service’s name, and the
phone number.
Remove any valuables from your vehicle
before it is towed away. Make sure this
includes your insurance information and
registration if you keep these items in your
vehicle.
Gather the important information you need
from the other driver. Things like name,
address, phone number, driver’s license
number, vehicle license plate, vehicle make,
model and model year, Vehicle Identication
Number (VIN), insurance company and
policy number, and a general description
of the damage to the other vehicle.
If possible, call your insurance company from
the scene of the accident. They will walk you
through the information they need. If they ask
for a police report, phone or go to the police
department headquarters the next day and you
can get a copy of the report for a nominal fee. In
some states/provinces with “no fault” insurancelaws, a report may not be necessary. This is
especially true if there are no injuries and both
vehicles are driveable.
Choose a reputable collision repair facility for
your vehicle. Whether you select a Saturn
retailer or a private collision repair facility to x
the damage, make sure you are comfortable
with them. Remember, you will have to feel
comfortable with their work for a long time.
Once you have an estimate, read it carefully
and make sure you understand what work will
be performed on your vehicle. If you have a
question, ask for an explanation. Reputable
shops welcome this opportunity.
Managing the Vehicle Damage Repair
Process
In the event that your vehicle requires damage
repairs, GM recommends that you take an active
role in its repair. If you have a pre-determined
repair facility of choice, take your vehicle there,
or have it towed there. Specify to the facility
that any required replacement collision parts
be original equipment parts, either new Genuine
GM parts or recycled original GM parts.
Remember, recycled parts are not covered by
your GM vehicle warranty.
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Insurance pays the bill for the repair, but you must
live with the repair. Depending on your policy limits,
your insurance company may initially value the
repair using aftermarket parts. Discuss this with
your repair professional, and insist on Genuine
GM parts. Remember if your vehicle is leased you
may be obligated to have the vehicle repaired with
Genuine GM parts, even if your insurance coverage
does not pay the full cost.
If another party’s insurance company is paying for
the repairs, you are not obligated to accept a repair
valuation based on that insurance company’s
collision policy repair limits, as you have no
contractual limits with that company. In such cases,
you can have control of the repair and parts choices
as long as cost stays within reasonable limits.Reporting Safety Defects
Reporting Safety Defects to the
United States Government
If you believe that your vehicle has a defect which
could cause a crash or could cause injury or
death, you should immediately inform the National
Highway Traffic Safety Administration (NHTSA),
in addition to notifying Saturn Corporation.
If NHTSA receives similar complaints, it could
open an investigation, and if it nds that a safety
defect exists in a group of vehicles, it could
order a recall and remedy campaign. However,
NHTSA cannot become involved in individual
problems between you, your retailer or Saturn
Corporation.
To contact NHTSA, call the Vehicle Safety Hotline
toll-free at 1-888-327-4236 (TTY: 1-800-424-9153);
go to http://www.safercar.gov; or write to:
Administrator, NHTSA
400 Seventh Street, SW.
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from http://www.safercar.gov.
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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that
your vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to Saturn
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify us.
U.S. customers can call the Saturn Customer
Assistance Center at 1-800-553-6000, or write:
Saturn Corporation
100 Saturn Parkway
Mail Drop 371-999-S24
Spring Hill, TN 37174-1500In Canada, please call us at 1-800-263-1999.
Or, write to:
Saturn Customer Communication Centre
General Motors of Canada Limited
CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
A variety of publications are available to you.
Saturn service manuals are written for trained
technicians, and in some cases, specialized tools
and equipment are necessary to complete certain
repairs. However, the manuals are available to
owners who either have the training, or wish to gain
a greater understanding of the technical aspect of
their Saturn.
For additional publications information or
to order publications in the United States,
call toll free 1-800-2-SATURN or visit
www.saturn-publications.com to order on-line.
In Canada, Saturn service manuals are available
by calling toll free 1-800-551-4123.
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Owner Publications
Information on how to obtain product bulletins
and as described below is applicable only in the
fty U.S. states and the District of Columbia,
and only for cars and light trucks with a Gross
Vehicle Weight Rating (GVWR) less than
10,000 pounds (4 536 kg). Copies of individual
bulletins are also at your participating Saturn
retailer. You can ask to see them.
In Canada, information relating to product service
bulletins can be obtained by contacting your
Saturn retailer.
Service Bulletins
Saturn regularly sends its retailers useful service
bulletins about Saturn products. Saturn monitors
product performance in the eld. We then
prepare bulletins for servicing our products
better. You can get these bulletins, too.Bulletins cover various subjects. Some pertain
to the proper use and care of your vehicle.
Some describe costly repairs. Others describe
inexpensive repairs which, if done on time with
the latest parts, may avoid future costly repairs.
Some bulletins tell a technician how to repair
a new or unexpected condition. Others describe
a quicker way to x your vehicle. They can help a
technician service your vehicle better.
Most bulletins apply to conditions affecting a
small number of vehicles. Your Saturn retailer
or a qualied technician may have to determine
if a specic bulletin applies to your vehicle.
To order Saturn bulletins, call Saturn
Publications at 1-800-2-SATURN or visit
www.saturn-publications.com to order online.
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Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven.
For example, your vehicle uses computer modules
to monitor and control engine and transmission
performance, to monitor the conditions for airbag
deployment and deploy airbags in a crash and,
if so equipped, to provide anti-lock braking to help
the driver control the vehicle. These modules may
store data to help your dealer/retailer technician
service your vehicle. Some modules may also store
data about how you operate the vehicle, such as
rate of fuel consumption or average speed. These
modules may also retain the owner’s personal
preferences, such as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
Some information about your vehicle’s performance
and how it is driven may be recorded on various
modules if a crash occurs. Some people refer to
these modules asevent data recorders (EDRs).
These modules may record several seconds of
pre-crash and crash data, such as data related
toengine speed, brake application, throttle
position, vehicle speed, yaw rate, steering
wheel angle, lateral acceleration, safety belt
usage, airbag readiness, airbag performance
andthe severity of the collision.Unlike the ight
data recorders on airplanes, these modules do not
record sounds or conversations.
To retrieve this data, special equipment and
access to the vehicle or the module that stores
the data are required. Certain data may also be
sent to or retrieved by OnStar
®(see below).
GM will not access this information or share it with
others except: with the consent of the vehicle owner
or, if the vehicle is leased, with the consent of the
lessee; in response to an official request of police or
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similar government office; as part of GM’s defense
of litigation through the discovery process; or, as
required by law. Data that GM collects or receives
may also be used for GM research needs or may be
made available to others for research purposes,
where a need is shown and the data is not tied to a
specic vehicle or vehicle owner.
Others may be able to retrieve this data if they
have access to the vehicle and have the special
equipment necessary to download the data.
OnStar
If your vehicle has OnStar®and you subscribe
to the OnStar®services, please refer to the
OnStar®Terms and Conditions for information
on data collection and use. See alsoOnStar®
System on page 128for more information.
Navigation System
If your vehicle has anavigation system,
use of the system may result in the storage of
destinations, addresses, telephone numbers,
and other trip information.Please refer to
the navigation system operating manual for
information on stored data and for deletion
instructions.
Radio Frequency
Identication (RFID)
RFIDtechnology is used in some vehicles for
functions such as tire pressure monitoring
and ignition system security, as well as in
connection with conveniences such as key fobs
for remote door locking/unlocking and starting,
and in-vehicle transmitters for garage door
openers. RFID technology in GM vehicles
does not use or record personal information
or link with any other GM system containing
personal information.
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