SQUEAK AND RATTLE TROUBLE DIAGNOSES
GW-3
< SYMPTOM DIAGNOSIS >
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If possible, drive the vehicle with the customer until the noise is duplicated. Note any additional information on
the Diagnostic Worksheet regarding the conditions or location of the noise. This information can be used to
duplicate the same conditions when you confirm the repair.
If the noise can be duplicated easily during the test drive, to help identify the source of the noise, try to dupli-
cate the noise with the vehicle stopped by doing one or all of the following:
1) Close a door.
2) Tap or push/pull around the area where the noise appears to be coming from.
3) Rev the engine.
4) Use a floor jack to recreate vehicle “twist”.
5) At idle, apply engine load (electrical load, half-clutch on M/T model, drive position on A/T model).
6) Raise the vehicle on a hoist and hit a tire with a rubber hammer.
Drive the vehicle and attempt to duplicate the conditions the customer states exist when the noise occurs.
If it is difficult to duplicate the noise, drive the vehicle slowly on an undulating or rough road to stress the
vehicle body.
CHECK RELATED SERVICE BULLETINS
After verifying the customer concern or symptom, check ASIST for Technical Service Bulletins (TSBs) related
to that concern or symptom.
If a TSB relates to the symptom, follow the procedure to repair the noise.
LOCATE THE NOISE AND IDENTIFY THE ROOT CAUSE
1. Narrow down the noise to a general area.To help pinpoint the source of the noise, use a listening tool
(Chassis Ear: J-39570, Engine Ear: J-39565 and mechanic's stethoscope).
2. Narrow down the noise to a more specific area and identify the cause of the noise by:
removing the components in the area that you suspect the noise is coming from.
Do not use too much force when removing clips and fasteners, otherwise clips and fasteners can be broken
or lost during the repair, resulting in the creation of new noise.
tapping or pushing/pulling the component that you suspect is causing the noise.
Do not tap or push/pull the component with excessive force, otherwise the noise will be eliminated only tem-
porarily.
feeling for a vibration with your hand by touching the component(s) that you suspect is (are) causing the
noise.
placing a piece of paper between components that you suspect are causing the noise.
looking for loose components and contact marks.
Refer to GW-4, "
Generic Squeak and Rattle Troubleshooting".
REPAIR THE CAUSE
If the cause is a loose component, tighten the component securely.
If the cause is insufficient clearance between components:
- separate components by repositioning or loosening and retightening the component, if possible.
- insulate components with a suitable insulator such as urethane pads, foam blocks, felt cloth tape or urethane
tape. A NISSAN Squeak and Rattle Kit (J-43980) is available through your authorized NISSAN Parts Depart-
ment.
CAUTION:
Do not use excessive force as many components are constructed of plastic and may be damaged.
Always check with the Parts Department for the latest parts information.
The following materials are contained in the NISSAN Squeak and Rattle Kit (J-43980). Each item can be
ordered separately as needed.
URETHANE PADS [1.5 mm (0.059 in) thick]
Insulates connectors, harness, etc.
76268-9E005: 100×135 mm (3.94×5.31 in)/76884-71L01: 60×85 mm (2.36×3.35 in)/76884-71L02: 15×25
mm (0.59×0.98 in)
INSULATOR (Foam blocks)
Insulates components from contact. Can be used to fill space behind a panel.
73982-9E000: 45 mm (1.77 in) thick, 50×50 mm (1.97×1.97 in)/73982-50Y00: 10 mm (0.39 in) thick,
50×50 mm (1.97×1.97 in)
INSULATOR (Light foam block)
80845-71L00: 30 mm (1.18 in) thick, 30×50 mm (1.18×1.97 in)
FELT CLOTH TAPE
Used to insulate where movement does not occur. Ideal for instrument panel applications.
GW-4
< SYMPTOM DIAGNOSIS >
SQUEAK AND RATTLE TROUBLE DIAGNOSES
68370-4B000: 15×25 mm (0.59×0.98 in) pad/68239-13E00: 5 mm (0.20 in) wide tape roll. The following
materials not found in the kit can also be used to repair squeaks and rattles.
UHMW (TEFLON) TAPE
Insulates where slight movement is present. Ideal for instrument panel applications.
SILICONE GREASE
Used instead of UHMW tape that will be visible or not fit.
Note: Will only last a few months.
SILICONE SPRAY
Use when grease cannot be applied.
DUCT TAPE
Use to eliminate movement.
CONFIRM THE REPAIR
Confirm that the cause of a noise is repaired by test driving the vehicle. Operate the vehicle under the same
conditions as when the noise originally occurred. Refer to the notes on the Diagnostic Worksheet.
Generic Squeak and Rattle TroubleshootingINFOID:0000000001716816
Refer to Table of Contents for specific component removal and installation information.
INSTRUMENT PANEL
Most incidents are caused by contact and movement between:
1. The cluster lid A and instrument panel
2. Acrylic lens and combination meter housing
3. Instrument panel to front pillar garnish
4. Instrument panel to windshield
5. Instrument panel mounting pins
6. Wiring harnesses behind the combination meter
7. A/C defroster duct and duct joint
These incidents can usually be located by tapping or moving the components to duplicate the noise or by
pressing on the components while driving to stop the noise. Most of these incidents can be repaired by apply-
ing felt cloth tape or silicone spray (in hard to reach areas). Urethane pads can be used to insulate wiring har-
ness.
CAUTION:
Do not use silicone spray to isolate a squeak or rattle. If you saturate the area with silicone, you will
not be able to recheck the repair.
CENTER CONSOLE
Components to pay attention to include:
1. Shifter assembly cover to finisher
2. A/C control unit and cluster lid C
3. Wiring harnesses behind audio and A/C control unit
The instrument panel repair and isolation procedures also apply to the center console.
DOORS
Pay attention to the:
1. Finisher and inner panel making a slapping noise
2. Inside handle escutcheon to door finisher
3. Wiring harnesses tapping
4. Door striker out of alignment causing a popping noise on starts and stops
Tapping or moving the components or pressing on them while driving to duplicate the conditions can isolate
many of these incidents. You can usually insulate the areas with felt cloth tape or insulator foam blocks from
the NISSAN Squeak and Rattle Kit (J-43980) to repair the noise.
TRUNK
Trunk noises are often caused by a loose jack or loose items put into the trunk by the owner.
In addition look for:
1. Trunk lid bumpers out of adjustment
HAC-6
< BASIC INSPECTION >[MANUAL AIR CONDITIONER]
INSPECTION AND ADJUSTMENT
INSPECTION AND ADJUSTMENT
Operational CheckINFOID:0000000001203052
The purpose of the operational check is to confirm that the system operates properly.
CHECKING BLOWER
1. Turn blower control dial clockwise to "1" position. Blower should operate on low speed.
2. Turn blower control dial clockwise to "2" position, and continue checking blower speed until all speeds are
checked.
3. Leave blower on Maximum speed.
If NG, go to trouble diagnosis procedure for xxx BLOWER MOTOR CIR HAC-19, "
Front Blower Motor Diagno-
sis Procedure".
If OK, continue the check.
CHECKING DISCHARGE AIR
1. Turn mode door control dial to each position.
2. Confirm that discharge air comes out according to the air distribution table. Refer to XXXX DISCHARGE
AIR FLOW.
If NG, go to trouble diagnosis procedure for HAC-16, "
Mode Door Diagnostic Procedure".
If OK, continue the check.
CHECKING RECIRCULATION
1. Set intake door lever to REC position.
2. Operate intake door lever to FRE position.
3. Listen for intake door position change (you should hear blower sound change slightly).
If NG, go to trouble diagnosis procedure for XXXX INTAKE DOOR.
If OK, continue the check.
CHECKING TEMPERATURE DECREASE
1. Turn temperature control dial counterclockwise to full cold position.
2. Check for cold air at discharge air outlets.
If NG, go to trouble diagnosis procedure for XXXX INSUFFICIENT COOLING.
If OK, continue the check.
CHECKING TEMPERATURE INCREASE
1. Turn temperature control dial clockwise to full hot position.
2. Check for hot air at discharge air outlets.
If NG, go to trouble diagnosis procedure for XXXX INSUFFICIENT HEATING.
If OK, continue the check.
CHECKING A/C SWITCH (IF EQUIPPED)
1. Turn fan control dial to the desired (1 to 4 speed) position.
2. Press A/C switch.
3. A/C switch indicator will turn ON.
• Confirm that the compressor clutch engages (sound or visual inspection).
If NG, go to trouble diagnosis procedure for XXXX MAG CLUTCH CIR.
If OK, continue the check.
CHECKING DEFROST A/C SWITCH (IF EQUIPPED)
1. Turn fan control dial to the desired (1 to 4 speed) position.
2. Turn mode dial to ( ) DEF.
3. Confirm that the compressor clutch engages (sound or visual inspection). Conditions : Engine running at normal operating temperature
AIR MIX DOOR
HAC-17
< COMPONENT DIAGNOSIS >[MANUAL AIR CONDITIONER]
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AIR MIX DOOR
Air Mix Door Diagnostic ProcedureINFOID:0000000001547064
SYMPTOM: Air mix door does not change.
INSPECTION FLOW
1.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE INCREASE
1. Turn the temperature control dial clockwise until maximum heat.
2. Check for hot air at discharge air outlets.
>> GO TO 2.
2.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE DECREASE
1. Turn the temperature control dial counterclockwise until maximum cold.
2. Check for cold air at discharge air outlets.
Can a symptom be duplicated?
YES >> GO TO 4.
NO >> GO TO 3.
3.PERFORM COMPLETE OPERATIONAL CHECK
Perform a complete operational check and check for any symptoms. Refer to HAC-6, "
Operational Check".
Can a symptom be duplicated?
YES >> Refer to HAC-5, "How to Perform Trouble Diagnosis For Quick and Accurate Repair".
NO >> System OK.
4.CHECK FOR SERVICE BULLETINS
Check for any service bulletins.
>> GO TO 5.
5.CHECK AIR MIX DOOR CONTROL LINKAGE
Check and verify air mix door mechanism for smooth operation.
OK or NG
OK >> If the symptom still exists, perform a complete operational check. Refer to HAC-6, "Operational
Check" If other symptoms exist, refer to HAC-5, "How to Perform Trouble Diagnosis For Quick
and Accurate Repair".
NG >> Repair or adjust air mix door control linkage. Refer to XXXX AIR MIX DOOR CABLE ADJUST-
MENT.
INSUFFICIENT COOLING
HAC-73
< SYMPTOM DIAGNOSIS >[MANUAL AIR CONDITIONER]
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INSUFFICIENT COOLING
Component Function CheckINFOID:0000000001547073
SYMPTOM: Insufficient cooling
INSPECTION FLOW
1.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE DECREASE
1. Turn temperature control dial counterclockwise to maximum cold position.
2. Check for cold air at discharge air outlets.
Can the symptom be duplicated?
YES >> GO TO 3.
NO >> GO TO 2.
2.CHECK FOR ANY SYMPTOMS
Perform a complete operational check for any symptoms. Refer to HAC-6, "
Operational Check".
Does another symptom exist?
YES >> Refer to HAC-5, "How to Perform Trouble Diagnosis For Quick and Accurate Repair".
NO >> System OK.
3.CHECK FOR SERVICE BULLETINS
Check for any service bulletins.
>> GO TO 4.
4.CHECK COMPRESSOR DRIVE BELT TENSION
Check compressor belt tension. Refer to EM-15, "
Checking" (HR16DE) or EM-142, "Checking Drive Belts"
(MR18DE), or EM-263, "Inspection and Adjustment" (K9K).
OK or NG
OK >> GO TO 5.
NG >> Adjust or replace compressor belt. Refer to EM-15, "
Checking" (HR16DE) or EM-142, "Checking
Drive Belts" (MR18DE), or EM-263, "Inspection and Adjustment" (K9K)
5.CHECK AIR MIX DOOR CABLE
Check and verify air mix door cable operation. Refer to XXXX AIR MIX DOOR CABLE ADJUST.
Does air mix door operate correctly?
YES >> GO TO 6.
NO >> Repair or replace as necessary.
6.CHECK COOLING FAN MOTOR OPERATION
Check and verify cooling fan motor for smooth operation. Refer to XX-XX, "*****".
Does cooling fan motor operate correctly?
YES >> GO TO 7.
NO >> Check cooling fan motor. Refer to XX-XX, "*****".
7.CHECK FOR EVAPORATOR FREEZE UP
Start engine and run A/C. Check for evaporator freeze up.
Does evaporator freeze up?
YES >> Perform performance test diagnoses. Refer to "PERFORMANCE TEST DIAGNOSIS".
NO >> GO TO 8.
8.CHECK REFRIGERANT PRESSURE
Check refrigerant pressure with manifold gauge connected. Refer to "Test Reading".
OK or NG
OK >> GO TO 9.
NG >> Perform performance test diagnoses. Refer to "PERFORMANCE TEST DIAGNOSIS".
INSUFFICIENT HEATING
HAC-81
< SYMPTOM DIAGNOSIS >[MANUAL AIR CONDITIONER]
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INSUFFICIENT HEATING
Component Function CheckINFOID:0000000001547078
SYMPTOM: Insufficient heating
INSPECTION FLOW
1.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE DECREASE
1. Turn temperature control dial clockwise to maximum heat position.
2. Check for hot air at discharge air outlets.
Can the symptom be duplicated?
YES >> GO TO 3.
NO >> GO TO 2.
2.CHECK FOR ANY SYMPTOMS
Perform a complete operational check for any symptoms. Refer to HAC-6, "
Operational Check".
Does another symptom exist?
YES >> Refer to HAC-5, "How to Perform Trouble Diagnosis For Quick and Accurate Repair" .
NO >> System OK.
3.CHECK FOR SERVICE BULLETINS
Check for any service bulletins.
>> GO TO 4.
4.CHECK COOLANT SYSTEM
1. Check engine coolant level. Refer to XX-XX, "*****" .
2. Check hoses for leaks or kinks.
3. Check Radiator cap. Refer to XX-XX, "*****" .
OK or NG
OK >> GO TO 5.
NG >> Repair/replace as necessary.
5.CHECK AIR MIX DOOR CABLE
Check air mix door cable operation. Refer to XXXX AIR MIX DOOR CABLE ADJUSTMENT .
OK or NG
YES >> GO TO 6.
NO >> Adjust or replace air mix door cable. Refer to XXXX AIR MIX DOOR CABLE ADJUST. .
6.CHECK AIR DUCTS
Check ducts for air leaks.
OK or NG
OK >> GO TO 7.
NG >> Repair air leaks.
7.CHECK HEATER HOSE TEMPERATURES
1. Start engine and warm it up to normal operating temperature.
2. Touch both the inlet and outlet heater hoses.
Is the inlet hose hot and the outlet hose warm?
YES >> GO TO 8.
NO >> Both hoses warm: GO TO 9.
8.CHECK ENGINE COOLANT TEMPERATURE SENSOR
Check engine control temperature sensor. Refer to XX-XX, "*****" .
OK or NG
OK >> System OK.
INSUFFICIENT COOLING
HAC-185
< SYMPTOM DIAGNOSIS >[AUTO AIR CONDITIONER (W/O NAVI)]
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INSUFFICIENT COOLING
Component Function CheckINFOID:0000000001547452
SYMPTOM: Insufficient cooling
INSPECTION FLOW
1.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE DECREASE
1. Press the AUTO switch.
2. Turn temperature control dial (driver) counterclockwise until 16° C (60° F) is displayed.
3. Check for cold air at discharge air outlets.
Can the symptom be duplicated?
YES >> GO TO 3.
NO >> GO TO 2.
2.CHECK FOR ANY SYMPTOMS
Perform a complete operational check for any symptoms. Refer to HAC-87, "
Operational Check".
Does another symptom exist?
YES >> Refer to HAC-184, "SymptomMatrixChart".
NO >> System OK.
3.CHECK FOR SERVICE BULLETINS
Check for any service bulletins.
>> GO TO 3.
4.PERFORM SELF-DIAGNOSIS
Perform self-diagnosis Refer to HAC-98, "
Front Air Control Self-Diagnosis".
Is the inspection result normal?
YES >> GO TO 5.
NO >> Refer to HAC-104, "
A/C System Self-Diagnosis Code Chart".
5.CHECK DRIVE BELTS
Check compressor belt tension. Refer to XX-XX, "*****"
.
Is the inspection result normal?
OK >> GO TO 6.
NG >> Adjust or replace compressor belt. Refer to XX-XX, "*****"
.
6.CHECK AIR MIX DOOR OPERATION
Check and verify air mix door mechanism for smooth operation. Refer to XX-XX, "*****"
Does air mix door operate correctly?
YES >> GO TO 7.
NO >> Check air mix door motor circuit. Refer to HAC-112, "
Air Mix Door Motor Diagnosis Procedure" or
XX-XX, "*****"
.
7.CHECK COOLING FAN MOTOR OPERATION
Check and verify cooling fan motor for smooth operation. Refer to XX-XX, "*****"
.
Does cooling fan motor operate correctly?
YES >> GO TO 8.
NO >> Check cooling fan motor. Refer to XX-XX, "*****"
.
8.CHECK RECOVERY/RECYCLING EQUIPMENT BEFORE USAGE
Check recovery/recycling equipment before connecting to vehicle. Verify there is no pressure in the recovery/
recycling equipment by checking the gauges. If pressure exists, recover refrigerant from equipment lines.
>> GO TO 9.
INSUFFICIENT HEATING
HAC-193
< SYMPTOM DIAGNOSIS >[AUTO AIR CONDITIONER (W/O NAVI)]
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INSUFFICIENT HEATING
Component Function CheckINFOID:0000000001547457
SYMPTOM: Insufficient heating
INSPECTION FLOW
1.CONFIRM SYMPTOM BY PERFORMING OPERATIONAL CHECK - TEMPERATURE INCREASE
1. Press the AUTO switch.
2. Turn the temperature control dial (driver) clockwise until 32° C (90° F) is displayed.
3. Check for hot air at discharge air outlets.
Can this symptom be duplicated?
YES >> GO TO 2.
NO >> Perform complete system operational check. Refer to HAC-87, "
Operational Check".
2.CHECK FOR SERVICE BULLETINS
Check for any service bulletins.
>> GO TO 3.
3.PERFORM SELF-DIAGNOSIS
Perform self-diagnosis. Refer to HAC-98, "
Front Air Control Self-Diagnosis".
Is the inspection results normal?
YES >> GO TO 4.
NO >> Refer to HAC-197, "
Self-Diagnosis".
4.CHECK ENGINE COOLING SYSTEM
1. Check for proper engine coolant level. Refer to XX-XX, "*****"
.
2. Check hoses for leaks or kinks.
3. Check radiator cap. Refer to XX-XX, "*****"
.
4. Check for air in cooling system.
>> GO TO 5.
5.CHECK AIR MIX DOOR OPERATION
Check the operation of the air mix door.
Is the inspection result normal?
YES >> GO TO 6.
NO >> Check the air mix door motor circuit. Refer to HAC-112, "
Air Mix Door Motor Diagnosis Proce-
dure".
6.CHECK AIR DUCTS
Check for disconnected or leaking air ducts.
Is the inspection result normal?
YES >> GO TO 7.
NO >> Repair all disconnected or leaking air ducts.
7.CHECK HEATER HOSE TEMPERATURES
1. Start engine and warm it up to normal operating temperature.
2. Touch both the inlet and outlet heater hoses.
Is the inspection result normal?
YES >> Hot inlet hose and a warm outlet hose: GO TO 8.
NO >> Both hoses warm: GO TO 9.
8.CHECK ENGINE COOLANT SYSTEM
Check engine control temperature sensor. Refer to XX-XX, "*****"
.
Is the inspection result normal?