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256 Practical hintsWhat to do if ...
5
Automatic transmissionWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The transmission no longer changes gear
correctly.
The transmission is losing oil.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
The acceleration ability is deteriorating.
The transmission does not shift.
The transmission is in emergency mode.
It is only possible to shift into second gear or
reverse gear.
\1Stop the vehicle.
\1Move the selector lever to positionP.
\1Switch off the engine.
\1Wait at least 10 seconds before re-
starting the engine.
\1Move the selector lever to positionD
or R.
\1In positionD, the transmission shifts
into second gear; in positionR, the
transmission shifts into the reverse
gear.
\1Have the transmission checked im-
mediately at
an authorized Sprinter Deal-
er
.
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Headlamps and turn signalsWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The headlamps are fogged up on the inside.
Air humidity is very high.
\1Drive with the lights on.
The headlamps will defrost after the
vehicle has been driven a short dis-
tance.
Moisture has penetrated the headlamp hous-
ing since it is not water-tight.
\1Have the headlamps checked at
an au-
thorized Sprinter Dealer
.
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Windshield wipersWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
The windshield wipers are jammed.
Leaves or snow, for example, are hindering
the movement of the windshield wipers.
The wiper motor has switched off.
\1Stop the vehicle as soon as possible
and, for safety reasons, remove the
key from the ignition lock.
\1Remove the cause of the obstruction.
\1Switch on the windshield wipers
again.
The windshield wipers have stopped work-
ing completely.
The windshield wiper drive has malfunc-
tioned.
\1Select a different wiper speed on the
combination switch.
\1Have the windshield wipers checked
at
an authorized Sprinter Dealer
.
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5
Remote controlWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
It is no longer possible to lock the vehicle
using the remote control.
The turn signals do not flash when the vehi-
cle is locked.
The doors are not closed properly.
\1Close the doors properly and lock the
vehicle again.
The central locking system has malfunc-
tioned.
\1Lock the vehicle using the key
(\2page 54).
\1Have the central locking system
checked as soon as possible at an au-
thorized Sprinter Dealer.
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It is no longer possible to lock or unlock the
vehicle using the remote control.
The remote control batteries are weak or dis-
charged.
\1Point the remote control towards the
driver’s door handle at close range
and try again.
If this does not work:
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Check the batteries of the remote
control (\2page 53). Change the
batteries if necessary (\2page 315).
The remote control is malfunctioning.
\1Lock or unlock the vehicle using the
key (\2page 54).
\1Have the remote control checked at
an authorized Sprinter Dealer.
The battery check lamp on the remote con-
trol does not light up briefly when a button
is pressed.
The remote control batteries are discharged.
\1Change the batteries (\2page 315).
You have lost a remote control.
\1Have the remote control canceled at
an authorized Sprinter Dealer.
\1Report the loss immediately to the
vehicle insurers.
Your authorized Sprinter Dealer will be
happy to obtain a replacement for you.
Problem
Possible cause / result
Suggested solutions
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5
The key can no longer be turned in the igni-
tion lock.
The on-board voltage is too low.
\1Remove the key and re-insert it into
the ignition lock.
\1Switch off all non-essential consum-
ers, for example the seat heating, in-
terior lighting, and try to turn the key
again.
If this does not work:
\1Check the starter battery and charge
it if necessary.
or
\1The engine may be jump-started
(\2page 340).
or
\1Consult an authorized Sprinter
Dealer.
Problem
Possible cause / result
Suggested solutions
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Driving systemsWarning
G
Always have maintenance work carried out
at an authorized Sprinter Dealer which has
the necessary specialist knowledge and
tools to carry out the work required.
The manufacturer recommends that you use
an authorized Sprinter Dealer for this pur-
pose.
In particular, work relevant to safety or on
safety-related systems must be carried out
at an authorized Sprinter Dealer. There is a
risk of an accident and injury if this work is
carried out incorrectly.
Problem
Possible cause / result
Suggested solutions
Only the red segments in the Parktronic*
warning displays are lit.
A warning tone also sounds for approxi-
mately 2 seconds.
Parktronic* switches off after approxi-
mately 20 seconds.
The indicator lamp on the Parktronic
switch comes on and the red segments in
the warning display go out.
Parktronic* has malfunctioned and has
switched off.
When you press the Parktronic switch, the
red segments in the Parktronic warning dis-
plays light up again and the warning tone
sounds for approximately 2 seconds.
\1Have Parktronic* checked as soon as
possible at an authorized Sprinter
Dealer.
The Parktronic* warning displays indicate
implausible distances.
For example, all the segments may be lit
even though there is no obstacle present.
The Parktronic* sensors are dirty or iced up.
\1Clean the Parktronic* sensors
(\2page 244).
\1Switch on the ignition again.
An external radio or ultrasonic source may
be causing interference.
\1Check whether Parktronic* works at
another location.
The license plate or other attachment parts
near the sensors may not be secured cor-
rectly.
\1Check the number plate and attach-
ment parts near the sensors to see if
they are securely in place.
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The speed cannot be set with cruise con-
trol* activated
1.
The display is showing a message of high pri-
ority and cannot therefore show a change in
speed.
\1Proceed as instructed by the mes-
sage in the display.
\1Deactivate cruise control* if neces-
sary.
1Only on vehicles with steering wheel buttons.Problem
Possible cause / result
Suggested solutions