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Reporting Safety Defects to the
Canadian Government
If you live in Canada, and you believe that
your vehicle has a safety defect, you should
immediately notify Transport Canada, in addition
to notifying General Motors of Canada Limited.
You may call them at 1-800-333-0510 or write to:
Transport Canada
Road Safety Branch
2780 Sheffield Road
Ottawa, Ontario K1B 3V9
Reporting Safety Defects to
General Motors
In addition to notifying NHTSA (or Transport
Canada) in a situation like this, we certainly hope
you will notify General Motors. Please call the
Chevrolet Customer Assistance Center at
1-800-222-1020, or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 33170
Detroit, MI 48232-5170In Canada, please call us at 1-800-263-3777
(English) or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, CA1-163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Service Publications Ordering
Information
Service Manuals
Service Manuals have the diagnosis and repair
information on engines, transmission, axle
suspension, brakes, electrical, steering, body, etc.
Transmission, Transaxle, Transfer
Case Unit Repair Manual
This manual provides information on unit
repair service procedures, adjustments, and
speci cations for GM transmissions, transaxles,
and transfer cases.
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Service Bulletins
Service Bulletins give technical service information
needed to knowledgeably service General Motors
cars and trucks. Each bulletin contains instructions
to assist in the diagnosis and service of your
vehicle.
In Canada, the service bulletin reference number
can be obtained by contacting your General Motors
dealer or by calling 1-800-GM-DRIVE
(1-800-463-7483). This reference number is
needed to order the service bulletin from Helm, Inc.
RETAIL SELL PRICE:
$6.00 US + Processing Fee
Owner Information
Owner publications are written speci cally for
owners and intended to provide basic operational
information about the vehicle. The owner manual
includes the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner Manual,
and Warranty Booklet.
RETAIL SELL PRICE:
$35.00 US + Processing FeeWithout Portfolio: Owner Manual only.
RETAIL SELL PRICE:
$25.00 US + Processing Fee
Current and Past Model Order Forms
Technical Service Bulletins and Manuals are
available for current and past model GM vehicles.
To request an order form, specify year and
model name of the vehicle.
ORDER TOLL FREE: 1-800-551-4123
Monday-Friday 8:00 AM - 6:00 PM
Eastern Time
For Credit Card Orders Only
(VISA-MasterCard-Discover), visit Helm, Inc. on
the World Wide Web at: www.helminc.com
Or you can write to:
Helm, Incorporated
P.O. Box 07130
Detroit, MI 48207
Prices are subject to change without notice and
without incurring obligation. Allow ample time
for delivery.
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Note to Canadian Customers: All listed prices are
quoted in U.S. funds. Canadian residents are
to make checks payable in U.S. funds.
Vehicle Data Recording and
Privacy
Your GM vehicle has a number of sophisticated
computers that record information about the
vehicle’s performance and how it is driven. For
example, your vehicle uses computer modules to
monitor and control engine and transmission
performance, to monitor the conditions for airbag
deployment and deploy airbags in a crash and, if so
equipped, to provide anti-lock braking to help the
driver control the vehicle. These modules may store
data to help your dealer/retailer technician service
your vehicle. Some modules may also store data
about how you operate the vehicle, such as rate of
fuel consumption or average speed. These
modules may also retain the owner’s personal
preferences, such as radio pre-sets, seat positions,
and temperature settings.
Event Data Recorders
Some information about your vehicle’s performance
and how it is driven may be recorded on various
modules if a crash occurs. Some people refer to
these modules asevent data recorders (EDRs).
These modules may record several seconds of
pre-crash and crash data, such as data related
toengine speed, brake application, throttle
position, vehicle speed, yaw rate, steering
wheel angle, lateral acceleration, safety belt
usage, airbag readiness, airbag performance
andthe severity of the collision.Unlike the ight
data recorders on airplanes, these modules do not
record sounds or conversations.
To retrieve this data, special equipment and
access to the vehicle or the module that stores
the data are required. Certain data may also
be sent to or retrieved by OnStar
®(see below).
GM will not access this information or share it with
others except: with the consent of the vehicle
owner or, if the vehicle is leased, with the consent
of the lessee; in response to an official request
of police or similar government office; as
partof GM’s defense of litigation through the
discovery process; or, as required by law.
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