2004 NISSAN 350Z Navigation Manual

14 TROUBLESHOOTING GUIDE
Customer assist ance ................................. 14-2
Basic opera tions ........................................ 14-3
Vehicle icon ............................................... 14-4
Map DVD-ROM .......................................... 14-6
Destina tion, wa ypoints or menu contents
cannot be chosen or set............................ 14-6
Voice guidance .......................................... 14-8
Route calcula tion ....................................... 14-9

CUSTOMER ASSIST ANCE
For assistance or inquiries about the NISSAN
Navigation System, please contact:
The NISSAN Navigation Helpdesk at 1-800-
NISSAN-1 (1-800-647-7261) for U.S., and at
1-800-777-0325 for CANADA or visit the
website at www.zenrin.com.
TROUBLESHOOTING GUIDE
14-2

BASIC OPERA TIONS
Symptom Possible cause Remedy
No image comes on. The brightness adjustment is at the lowest set-
ting.Adjust the settings to make the display
brighter.
No map comes on the screen. No map DVD-ROM is inserted, or it is inserted
upside down.Insert the DVD-ROM correctly.
The map display mode is switched off.
Press theMAPbutton.
No voice guide is available.
or
The volume is not high enough.The volume is not set correctly or turned off. Adjust the volume correctly.
The screen is too dim. The movement is slow. The temperature in the vehicle is low. Wait for the temperature in the vehicle to rise.
There are a few darker or brighter dots in the
display.This is inherent to displays. This condition is a
characteristic of liquid crystal displays.This condition is not abnormal.

Stored location in the address book and other memory functions may be lost if the car’s battery is disconnected or becomes discharged for a long
time.
If this should occur , service the car’s battery as necessary and re-enter the address book information.
TROUBLESHOOTING GUIDE
14-3

VEHICLE ICON
Symptom Possible cause Remedy
The location names differ, between Planview
and Birdview
.This is because the displayed information is
reduced so that the screen does not become
too crowded. There is also a chance that sev-
eral names of the roads or locations will be
displayed, and the names appearing on the
screen may be different because of a process-
ing procedure.It should not be regarded as abnormal.
The vehicle icon is not shown correctly. The vehicle might have moved with the ignition
off, for example on a ferry boat or car trans-
porter.Drive the vehicle with GPS on for some dis-
tance.
The screen does not switch to night screen
even after turning the headlights on.The last setting is the daytime screen, when
the lights were last turned on.Turn the headlights on again, go to [DISPLAY
SETTINGS] screen and set it to the night
screen.
The map does not scroll even when the vehicle
is traveling.The display is not switched to the map screen.
Press theMAPbutton.
The vehicle icon does not show up. The display is not switched to the map screen.
Press theMAPbutton.
GPS indicator on the screen remains gray. GPS signals are not received because the ve-
hicle is indoors or in the shade of buildings.Move the vehicle to outdoors with a clear view
of the sky.
GPS signals are not received because some
objects are placed on the instrumental panel.Remove the objects from the instrumental
panel.
GPS satellites are in poor locations. Please wait for the satellites to move to better
locations.
TROUBLESHOOTING GUIDE
14-4

VEHICLE ICON
Symptom Possible cause Remedy
The location of vehicle icon does not match the
actual position.Driving on slippery road surface If the position marker does not move to the
correct position even after the vehicle has
been driven approximately 6 miles (10 km),
adjust the current location. If necessary, adjust
the moving speed of the vehicle. Driving on slanted area
Rough or violent driving If the position marker does not move to the
correct position even after the vehicle has
been driven approximately 6 miles (10 km),
adjust the current location.
GPS indicator remains gray. Please check the GPS indicator on the screen
to see if it remains gray. If it remains gray,
drive the vehicle to a place where the GPS can
be received.
Because the vehicle has tire chains on, or the
system was transferred to a different vehicle,
errors (gain or loss) result in calculating the
speed from the speed pulse.The location of the vehicle icon will move by
driving the vehicle for 30 minutes (in case it is
running at 18-3/4 miles/hour (30 km/h)). If you
still notice errors, adjust moving speed.
The map data has an error or is incomplete (if
the location error always happens in the same
area).Please wait for the update of the Map DVD-
ROM.
TROUBLESHOOTING GUIDE
14-5

MAP D VD-ROM
Symptom Possible cause Remedy
The message “Error” appears after operation. Map DVD-ROM is soiled or partially damaged. Check the DVD-ROM and wipe it clean with a
soft cloth, following cautions and instructions
on page 13-2.
If you see any damage, replace the DVD-
ROM.
DESTINA TION, W A YPOINTS OR MENU CONTENTS CANNOT BE CHOSEN OR SET
Symptom Possible cause Remedy
Turn list is not displayed. Route search does not occur. Set designation areas and perform route
search.
Car marker does not appear on recommended
route.Drive on the recommended route.
Route guide is OFF. Turn the route guide ON.
In rerouting, the waypoints are not included in
the calculation.The system has judged that the vehicle has
already passed the point being chosen or set.If you want to go to that point again, edit the
route again.
TROUBLESHOOTING GUIDE
14-6

DESTINA TION, W A YPOINTS OR MENU CONTENTS CANNOT BE CHOSEN OR SET
Symptom Possible cause Remedy
Route information is not displayed. Route calculation has not yet been requested. Set the destination and request route calcula-
tion.
The vehicle icon is not on the suggested route. Please drive the vehicle along the suggested
route.
Route guidance is off. Turn the route guidance on.
Route is not calculated automatically. The vehicle is not running on a route from
which calculation can occur.Enter a route from which calculation can occur.
Alternatively, you can calculate the route
manually. In this case, the entire route will be
calculated again.
It is impossible to request a detour. Your vehicle is not running on the suggested
route.Restart route calculation or enter the sug-
gested route.
The detour found is the same as the previous
suggestion.The system took many conditions into consid-
eration, but the same result was obtained.This condition is not abnormal.
It is impossible to set the waypoints. The number of waypoints exceeds 5. It is impossible to set more than 5 waypoints.
Please decrease the number of the waypoints.
Some items in the menu cannot be selected. The vehicle is moving. Park the vehicle in a safe place and select the
desired items to the suggested route.
TROUBLESHOOTING GUIDE
14-7

VOICE GUIDANCE
Symptom Possible cause Remedy
The voice guidance is not available. Voice guidance is only available at certain in-
tersections marked with
. In some cases, the
guidance is not available even when the ve-
hicle should make a turn.This condition is not abnormal.
The vehicle is off the suggested route. Go back to the suggested route or request
route calculation again.
Voice guidance is set OFF. Turn the voice guidance ON.
Route guidance is set OFF. Turn the route guidance ON.
The guidance content does not correspond to
the actual condition.The content of the voice guidance may vary,
depending on the types of junctions at which
turns are made.Follow the actual rules and regulations of the
roads upon which you are driving.
TROUBLESHOOTING GUIDE
14-8