2003 PONTIAC BONNEVILLE Owners Manual

Part D: Recommended Fluids and
Lubricants
Fluids and lubricants identified below by name, part
number or specification may be obtained from your
dealer.
I Usaae I Fluid/Lubricant I
Engine Oil Engine
oil with the American
Petroleum Institute Certified for
Gasoline Engines starburst symbol
of the proper viscosity. To determine
the preferred viscosity for your
vehicle's engine, see
Engine Oil on
page
5- 75.
Engine
Coolant 50/50 mixture
of clean, drinkable
water and use only DEX-COOL
Coolant. See
Engine Coolant on
Daae
5-26. L ,"
Hydraulic Delco
Supreme 11 Brake Fluid or
Brake System equivalent DOT-3 brake fluid.
Usage I Fluid/Lubricant I
GM Optikleen Washer Solvent or Washer
Solvent equivalent.
Chassis Lubricant
(GM Part No.
US.
12377985, in Canada 88901242, or Parking Brake
Cab'e Guides equivalent) or lubricant meeting
requirements of NLGI #2, Category
Power GM Power Steering Fluid (GM Part
Steering No.
US. 1052884,
in Canada
System 993294, or
equivalent).
Automatic DEXRON@-Ill Automatic Transaxle Transmission Fluid. LB
or GC-LB.
Multi-Purpose Lubricant, Superlube
Key Lock
Canada 10953474, or equivalent). Cylinders (GM Part No. U.S. 12346241, in
Supercharger Oil (GM Part
No. U.S.
Supercharger
See Supercharger Oil on page 5-21.
12345982, in Canada 1095351 3).
6-24

Usage Fluid/Lubricant
Lubridate
Lubricant Aerosol (GM
Floor Shift Linkage
Hood Latch Assembly,
Secondary
Latch, Pivots,
Spring Anchor and Release
Pawl
Hood and
Door Hinges Part
No. U.S. 12346293,
in Canada
992723, or equivalent) or lubricant
meeting requirements
of NLGl #2,
Category
L5 or GC-L5.
Lubriplate Lubricant Aerosol (GM
Part No.
U.S. 12346293, in Canada
992723, or equivalent) or lubricant
meeting requirements
of NLGl #2,
Category LB or GC-L5.
Multi-Purpose Lubricant, Superlube
(GM Part No.
U.S. 12346241, in
Canada 10953474, or equivalent).
L
Dielectric Silicone Grease (GM Part
Weatherstrip
1974984,
or equivalent). ‘Onditioning No. US. 12345579, in Canada
6-25

Part E: Maintenance Record
After the scheduled services are performed, record the date, odometer reading and who performed the service and
any additional information from “Owner Checks and Services” or “Periodic Maintenance” on the following record
pages. Also, you should retain all maintenance receipts.
Maintenance Record
6-26

Maintenance Record (cont’d)
6-27

Maintenance Record (cont’d)
6-28

Section 7 Customer Assistance Information
Customer Assistance Information ...................... 7.2 Courtesy Transportation ................................... 7.6
Government ............................................... 7-8
Government 7.8
Disabilities .................................................. 7.4 Reporting Safety Defects to General Motors 7.9
Customer Satisfaction Procedure ...................... 7.2 Reporting Safety Defects to the United States
Customer Assistance for Text Telephone
Customer Assistance
Off ices 7.3
GM Mobility Program for Persons with
(TTY) Users
............................................ 7.3 Reporting Safety Defects to the Canadian ............................ ...............................................
.......
Roadside Assistance Program ......... ......... 7.5 Service Publications Ordering Information ........... 7.9
7- 1

Customer Assistance information
Customer Satisfaction Procedure
Your satisfaction and goodwill are important to
your dealer and to Pontiac. Normally, any concerns with
the sales transaction or the operation of your vehicle
will be resolved by your dealer’s sales or service
departments. Sometimes, however, despite the best
intentions of all concerned, misunderstandings can
occur.
If your concern has not been resolved to your
satisfaction, the following steps should be taken:
STEP ONE: Discuss your concern with a member of
dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or
the general manager.
STEP TWO: If after contacting a member of dealership
management, it appears your concern cannot be
resolved by the dealership without further help, contact
the Pontiac Customer Assistance Center by calling
1-800-762-2737. In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French). We encourage you
to call the toll-free number in order
to give your inquiry prompt attention. Please have
the following information available to give the Customer
Assistance Representative:
Vehicle Identification Number (This is available from
the vehicle registration or title, or the plate at the
top left of the instrument panel and visible through
the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
When contacting Pontiac, please remember that your
concern will likely be resolved at a dealer’s facility.
That is why we suggest you follow Step One first
if you
have a concern.
STEP THREE: Both General Motors and your dealer
are committed to making sure you are completely
satisfied with your new vehicle. However,
if you continue
to remain unsatisfied after following the procedure
outlined in Steps One and Two, you should file with the
GM/BBB Auto Line Program to enforce any additional
rights you may have. Canadian owners refer to
your Warranty and Owner Assistance Information
booklet for information on the Canadian Motor Vehicle
Arbitration Plan (CAMVAP).
7-2

The BBB Auto Line Program is an out of court program
administered by the Council of Better Business
Bureaus to settle automotive disputes regarding vehicle
repairs or the interpretation of the New Vehicle
Limited Warranty. Although you may be required to
resort to this informal dispute resolution program prior to
filing a court action, use of the program is free of
charge and your case will generally be heard within
40 days. If you do not agree with the decision given in
your case, you may reject
it and proceed with any other
venue for relief available to you.
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA 22203-1 804
Telephone: 1-800-955-51
00
This program is available In all 50 states ana tne uistrict
of Columbia. Eligibility is limited by vehicle age,
mileage and other factors. General Motors reserves the
right to change eligibility limitations and/or discontinue
its participation in this program.
Customer Assistance for Text
Telephone
(TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Pontiac has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Pontiac by dialing: 1 -800-833-PONT (7668). (TTY
users in Canada can dial 1-800-263-3830.)
Customer Assistance Off ices
Pontiac encourages customers to call the toll-free
number for assistance.
If a U.S. customer wishes to
write to Pontiac, the letter should be addressed to
Pontiac’s Customer Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 33172
Detroit. MI 48232-51 72
1-800-762-2737 or 1-800-833-7668 (For Text Telephone devices (TTYs))
Roadside Assistance: 1 -800-ROADSIDE (762-3743)
Fax Number: 31 3-381 -0022
7-3