2002 BUICK PARK AVENUE Owner's Manual

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BUICK PARK AVENUE 2002  Owners Manual 8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to Buick. Normally, any concerns with the
sales transaction or the operation of your vehicle will be

Page 386 of 395

BUICK PARK AVENUE 2002  Owners Manual 8-3
STEP TWO -- If after contacting a member of 
dealership management, it appears your concern cannot 
be resolved by the dealership without further help, contact    
the Buick Customer Assistance Ce

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BUICK PARK AVENUE 2002  Owners Manual 8-4
You may contact the BBB using the toll-free telephone
number or write them at the following address:
BBB Auto Line
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlingto

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BUICK PARK AVENUE 2002  Owners Manual 8-5 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For T

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BUICK PARK AVENUE 2002  Owners Manual 8-6
Roadside Assistance
Buick Motor Division is proud to offer Buick Premium
Roadside Assistance to customers for vehicles covered
under the 3 year/36,000 mile (60 000 km) new car
warranty (whichever

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BUICK PARK AVENUE 2002  Owners Manual 8-7
We have quick, easy access to telephone numbers of the
following additional services depending on your needs:
Hotels
Glass replacement
Tire repair facilities
Rental vehicle or taxis
Airports

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BUICK PARK AVENUE 2002  Owners Manual 8-8
Courtesy Transportation
Buick has always exemplified quality and value in its
offering of motor vehicles. To enhance your ownership
experience, we and our participating dealers are proud 
to offer

Page 392 of 395

BUICK PARK AVENUE 2002  Owners Manual 8-9
Public Transportation or Fuel Reimbursement
If your vehicle requires overnight warranty repairs,
reimbursement up to $30 per day (five days maximum)
may be available for the use of public transpor