1999 GMC C-SERIES Owners Manual

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7-29
USAGEFLUID/LUBRICANT
Brake Caliper
Housing, Caliper
Support Spring
and Caliper
Support KeyAeroshell #5 Grease (GM Part
No. 12377969 or equivalent).
Air Brake
System Alcohol
EvaporatorCommercial grade of Methyl
Alcohol as specified in
GM 6015
-M.
Power Steering
SystemGM Power Steering Fluid
(GM Part No. 1052884
- 1 pint,
1050017
- 1 quart, or equivalent).
Manual
TransmissionSynthetic Manual Transmission
Fluid (GM Part No. 12345724) is
the recommended lubricant to use.
USAGEFLUID/LUBRICANT
Automatic
TransmissionSee the Allison Transmission
Operator's Manual for correct
Transmission Fluid.
Chassis
LubricationChassis Lubricant (GM Part
No. 12377985 or equivalent) or
lubricant meeting requirements
of NLGI # 2, Category LB
or GC
-LB.
Wheel Bearing
GreaseWheel Bearing Lubricant meeting
requirements of NLGI # 2,
Category GC or GC
-LB (GM
Part No. 1051344 or equivalent).
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7-30
USAGEFLUID/LUBRICANT
Front Wheel
Bearings with
Oil Filled HubsSAE 75W-90 Synthetic Axle
Lubricant for Medium Duty
Trucks (GM Part No. 12345841
or equivalent).
Rear AxleSAE 75W-90 Synthetic Axle
Lubricant for Medium Duty
Trucks (GM Part No. 12345841
or equivalent).
Rear Axle Shift
Motor LubricantRefrigerant Oil (GM Part
No. 5416939).
USAGEFLUID/LUBRICANT
Propshafts and
SplinesWheel Bearing Lubricant meeting
requirements of NLGI # 2,
Category GC or GC
-LB (GM
Part No. 1051344 or equivalent).
Cab -- Door
Hinges and
LatchesMulti-Purpose Lubricant,
Superlube
(GM Part
No. 12346241 or equivalent).
Weatherstrip
ConditioningDielectric Silicone Grease (GM
Part No. 12345579 or equivalent).
Weatherstrip
SqueaksSynthetic Grease with Teflon,
Superlube
(GM Part
No. 12371287 or equivalent).
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Part D: Maintenance Record
After the scheduled services are performed, enter the
date, odometer reading and services performed on the
maintenance record charts provided here. Any additional
information from ªOwner Checks and Servicesº can beadded on the following record pages. Also, you should
retain all maintenance receipts. Your owner information
portfolio is a convenient place to store them.
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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7-32
Maintenance Record
DATEODOMETER
READINGSERVICED BYMAINTENANCE PERFORMED
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8-
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8-1
Section 8 Customer Assistance Information
Here you will find out how to contact GMC if you need assistance. This section also tells you how to obtain service
publications and how to report any safety defects.
8
-2 Customer Satisfaction Procedure
8
-3 Customer Assistance for Text Telephone
(TTY) Users
8
-3 Customer Assistance Offices
8
-5 Roadside Assistance
8
-5 Warranty Information
8
-6 Reporting Safety Defects to the United
States Government8
-6 Reporting Safety Defects to the
Canadian Government
8
-7 Reporting Safety Defects to General Motors
8
-7 Ordering Service and Owner Publications
in Canada
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8-2
Customer Satisfaction ProcedureYour satisfaction and goodwill are important to your
dealer and to GMC. Normally, any concerns with the
sales transaction or the operation of your vehicle will be
resolved by your dealer's sales or service departments.
Sometimes, however, despite the best intentions of all
concerned, misunderstandings can occur. If your
concern has not been resolved to your satisfaction, the
following steps should be taken:
STEP ONE -- Discuss your concern with a member of
dealership management. Normally, concerns can be
quickly resolved at that level. If the matter has
already been reviewed with the sales, service or parts
manager, contact the owner of the dealership or the
general manager.
STEP TWO -- If after contacting a member of
dealership management, it appears your concern cannot
be resolved by the dealership without further help,
contact the GMC Consumer Relations Manager by
calling 1-800-GMC-8782 (1-800-462-8782, Customer
Assistance prompt). In Canada, contact GM of Canada
Customer Communication Centre in Oshawa by calling
1-800-263-3777 (English) or 1-800-263-7854 (French).
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8-3
We encourage you to call the toll-free number in order
to give your inquiry prompt attention. Please have the
following information available to give the Customer
Assistance Representative:

Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate
at the top left of the instrument panel and visible
through the windshield.)

Dealership name and location

Vehicle delivery date and present mileage
When contacting GMC, please remember that your
concern will likely be resolved at a dealer's facility. That
is why we suggest you follow Step One first if you have
a concern.Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech
-impaired and who use Text Telephones (TTYs),
GMC has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
GMC by dialing: 1
-800-GMC-8583 (1-800-462-8583).
(TTY users in Canada can dial 1
-800-263-3830.)
Customer Assistance Offices
GMC encourages customers to call the toll-free number
for assistance. If a U.S. customer wishes to write to GMC,
the letter should be addressed to GMC's Customer
Assistance Center.
United States
Pontiac-GMC Customer Assistance Center
P.O. Box 436008
Pontiac, MI 48343-6008
1-800-GMC-8782 (1-800-462-8782)
1-800-462-8583 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-GMC-8782
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8-4 Canada
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
1-800-263-3777 (English)
1-800-263-7854 (French)
1-800-263-3830 (For Text Telephone devices (TTYs))
Roadside Assistance: 1-800-268-6800
All Overseas Locations
GMODC - Customer Communication Centre
169-007
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Telephone: 905-644-4112
Fax: 905-644-4866
Caribbean Numbers
1-800-496-9992 (English) Puerto Rico
1-800-496-9993 (Spanish) Puerto Rico
1-800-751-4135 (English) Dominican Republic
1-800-751-4136 (Spanish) Dominican Republic
1-800-496-9994 U.S. Virgin Islands
1-800-389-0009 Bahamas
1-800-534-0122 Bermuda, Barbados, Antigua & B.V.I.
If toll free service is not available in the Caribbean,
call Puerto Rico 1-787-763-1315.
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