1998 CHEVROLET MALIBU Owners Manual

Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy Care PROVIDES:
0 Roadside Basic Care services (as outlined previously)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
0 FREE LocksmithKey Service (when keys are lost
on the road or locked inside)
FREE Flat Tire Service (spare installed on the road)
0 FREE Jump Start (at home or on the road)
0 FREE Fuel Delivery ($5 of fuel delivered on
the road) Chevrolet offers Courtesy Transportation
for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to eligible purchasers of 1998 Chevrolet passenger car
and light duty trucks. (Please see your selling dealer
for details
.)
Note: Courtesy Care is available to retail and retail lease
customers operating 1998 and newer Chevrolet vehicles
for a period of 3 years/36,000 miles
(60 000 km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Care and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time.
8-6

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet dealer
to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that
will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available
to give to the advisor:
0 Vehicle Identification Number (VIN)
License plate number
Vehicle color
0 Vehicle location
0 Telephone number where you can be reached
0 Vehicle mileage
Description of problem Please refer to the
Roadside Assistance brochure
inside your owner information portfolio for full
program details.
Canadian Roadside Assis' ~~ -e
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet offers Courtesy Transportation for customers
needing warranty service. Courtesy Transportation will
be offered in conjunction with the coverage provided by
the Bumper to Bumper New Vehicle Limited Warranty
to retail purchasers
of 1998 Chevrolet passenger cars
and light duty trucks (please see your selling dealer
for details).
Courtesy Transportation includes:
0 One way shuttle ride for any warranty repair
completed during the same day.
0 Up to $30 maximum daily vehicle rental allowance
0 Up to $30 maximum daily cab, bus or other
for
any overnight warranty repair up to five days,
OR
transportation allowance in lieu of rental for any
overnight warranty repair up to five days,
OR
Up to $10 daily fuel allowance for rides provided by
another
person (i.e., friend, neighbor, etc.) in lieu of
rentd for any overnight wmty repair up to five days.
Note: All Courtesy Transportation arrangements will be administered by your Chevrolet dealer
service management. Claim amounts should
reflect all actual costs.
0 Chevrolet Courtesy Transportation is not part of the
Bumper to Bumper New Vehicle Limited Warranty.
Chevrolet reserves the right to make any changes or
discontinue Courtesy Transportation at any time without notification.
Chevrolet dealer.
For additional program details, contact your
Some state insurance regulations make
it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
8-8

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet
for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle. Our experience
has shown that, if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5 100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before
filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Washington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVEFWAI-~IT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors of Canada Limited.
You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, MI 48007-7047
In Canada, please call us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre, 163-005
1908 Colonel Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, owner’s manuals and other service
literature are available for purchase for
all current and
past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
- . ..

Downloaded from www.Manualslib.com manuals search engine 1998 CHEVROLET SERVICE PUBLICATIONS ORDERING INFORMATIOP
The following publications covering the operation and servicing of your vehicle can be purchased by filling o
the Service Publication Order Form in this book and mailing it\
in with your check, money order, or credit card information to Helm, Incorporated (address below\
.)
SERVICE MANUALS
CURRENT PUBLICATIONS FOR 1998 CHEVROLET
OWNER’S INFORMATION
Service Manuals have the diagnosis and repair information Owner publications are written directly for Owners and
on engines, transmission, axle, suspension, brakes, intended to provide basic operational information about
t
electrical, steering, body, etc. vehicle. The owner’s manual will include the Maintenanc
RETAIL SELL PRICE:
$90.00 Schedule for all models.
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1998 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist
in the
diagnosis and service of your vehicle. In-Portfolio: Includes a Portfolio, Owner’s Manual
and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name
of the vehicle.

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE
(NOTE: For Credit Card Holders Only)
1-800-782-4356
(Monday-Friday 8:OO AM - 6:OO PM EST)
FAX Orders Onlv 1-31 3-865-5927
Orders will be mailed within 1O.days of receipt. Please allow ade uate time for postal
service.
If further information IS needed, write to the address s R own below or call
1-800-782-4356. Material cannot be returned for credit without p\
acking slip with return
information within 30 days of delivery. On returns, a restocking fee may be applied
against the oriainal order.
Service Manual
Car
& Light Ttuck $90.00
1 998
Transmission Unit Repair 1998
$40.00
Owner’s Manual In Portfolio
Owner’s Manual Without Portfolio 1998 $1
0.00
$1 5.00 1998
1