1997 OLDSMOBILE BRAVADA Owners Manual

Part E: Mairxtenance Record
After the scheduled services are performed, record the
date, odometer reading and who performed the service
in the boxes provided after the maintenance interval. Any
additional information from “Owner Checks and
Services” or “Periodic Maintenance” can be added
on
the following record pages. Also, you should retain all
maintenance receipts. Your owner information portfolio
is
a convenient place to store them.
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Maintenance Record
ODOMETER
I DATE I READING 1 SERVICED BY I MAINTENANCE PERFORMED
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a Section 8 Customer Assistance Information
Here you will find out how to contact Oldsmobile if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
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8-7
Custorner Satisfaction Procedure
Address for Writing to Oldsmobile
Assistance for Text Telephone
(TT'Y) Users
Oldsmobile Roadside Assistance Program
Phone Number for Roadside
Assistance
Oldsmobile Courtesy Transportation
BBB Autoline Information 8-8
Warranty Information
8-8 Reporting Safety Defects to the United States
8-9 Reporting Safety Defects to Canada
8-9 Reporting Safety Defects
to General Motors
8-9 Ordering Service Publications
in Canada
8-10 How to Order Service Publications
8-1 1 Order Form for Service Publications
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Customer Satisfaction Procedure
. . .. .. ...
Oldsmobile retailers have the facilities, trained
technicians and up-to-date information
to promptly
address any concerns you may have. However,
if a
concern has not been resolved to your complete
satisfaction, take the following steps:
STEP ONE -- Discuss your concern with a member of
retail facility management. Normally, concerns can be
quickly resolved at that level. If the matter has already
been reviewed
with the Sales, Service or Parts Manager,
contact the owner of the retail facility
or the
General Manager.
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STEP TWO -- If after contacting a member of
retail fdcility management,
it appears your concern
cannot be resolved by the retail facility without further
help, contact the Oldsmobile Customer Assistance
Network by calling 1-800-442-6537.
In Canada,
contact
GM of Canada Customer Communication
Centre
in Oshawa by calling 1-800-263-3777 (English)
or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
0 In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
0 In the U.S. Virgin Islands: 1-800-496-9994
0 In the Dominican Republic: 1-800-75 1-4 135
(English) or 1-800-75 1-4 136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
Virgin Islands: 1-800-534-0 122
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM North American
Export Sales
in Canada at: (905) 644-4 I 12.
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For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
0 Your name, address, home and business
telephone numbers
0 Vehicle Tdentification Number (This is available
from
the vehicle registration or title, 01- the plate at
the top left of the instrument panel and visible
through the windshield.)
0 Retail facility name and location
0 Vehicle delivery dat.e and present mileage
0 Nature of concern
We encourage you to
call us so we can give your inquiry
prompt attention. However,
if you wish to write
Oldsmobile, address your inquiry to:
Customer Assistance Representative
Oldsmobile Central Office
920 Townsend Street
P.O. Box 30095
Lansing, MI 48909
In Canada, write to:
General Motors of Canada Limited
Customer Communication Centre,
163-005
I908 Colonel Sam Drive
Oshawa, Ontario
L I H 8P7
Refer to your Wdrranty and Owner Assistance
Information booklet for addresses of
GM Overseas offices.
When contacting Oldsmobile, please remember that
your concern
will likely be resolved in the retail facility,
using the retailer’s fxilities. equipment and personnel.
That
is why we suggest you follow Step One first if you
have
a concern.
Customer Assistance for Text
Telephone (TTY) Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones
(TTYs),
Oldsmobile has TTY equipment available at its
Customer Assistance Center.
Any TTY user
can communicate with Oldsmobile by dialing:
1-800-833-OLDS. (TTY users in Canada can dial
1-800-263-3830.)
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Oldsmobile Roadside Assistance
Program Features and Benefits
The Oldsmobile Roadside Assistance program means
help
is just a toll-free call away -- 24 hours a day,
365 days a year.
Courteous and capable Customer Assistance Advisors
are on-call to provide
you with prompt assistance.
24-Hour Oldsmobile Roadside Assistance
Telephone Number
1 -800-442-OLDS (6537) is the one number to call
for assistance
in the United States. Trained Customer
Assistance Advisors, on-call to render assistance to
Oldsmobile drivers, can dispatch roadside assistance
and towing service, locate the nearest Oldsmobile
retail facility, take
your request for an Oldsmobile
computerized
trip routing or simply answer any
questions the Oldslnobile driver may have about the
coverage provided by your Oldsmobile Roadside
Assistance Program. The Oldsmobile Roadside
Assistance number is
fully staffed and operational
24 hours a day, 365 days a year.
Who Is Covered?
Oldsmobile Roadside Assistance COV~TS all
1997 Oldsmobile vehicles.
Coverage is for the Oldsmobile vehicle,
regurdless oj'
the dtaiwr, and is concurrent with the Bumper to Bumper
warranty period.
Oldsrnobile reserves the
right to limit services or
reimbursement to
an owner or driver when in
Oldsnwbile's judgement the claims become excessive in
frequency or type of occurrence.
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Courtesy Transportation
We’re here to help. That’s why whenever your
Oldsmobile
is undergoing any Bumper to Bumper
Warranty service, we’ll make sure you don’t end
up
stranded at the retail facility. It’s called Courtesy
Transportation and it’s our way to make sure you’re able
to get out even when your car is in. For same-day
service, we’ll give you a one-way shuttle ride
of up to
10 miles. If your vehicle requires overnight warranty
repairs,
we’ll provide a loaner car or reimburse you up
to $30 a day for the cost of alternate transportation -- a
cab, a bus or even
a rental car if necessary. Having your
car serviced
is rarely convenient, but with Courtesy
Transportation, at least
you’ll be able to get where you
need to
go, whether it’s here, or there. Some
state insurance regulations make
it impractical
to rent vehicles to people under
21 years of age. If
you are under 21 and have difficulty renting a
vehicle, Oldsmobile will reimburse up to $30/day
for documented transportation
you receive. Please
consult your retailer for details.
For warranty repairs during the Complete Vehicle
Coverage period
in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
retailer for details. The Roadside Assistance program is
available only
in the United States and Canada.
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