1997 CHEVROLET S10 Owners Manual

Downloaded from www.Manualslib.com manuals search engine Customer Satisfaction Procedure Chevrolet dealers have the facilities, trained technicians
and up-to-date. information
to promptly addres-s any
concerns
you may have. However, if a concern has not
been resolved to your complete satisfaction, .take the
following steps:
STEP ONE -- Discuss your ccmcern with a member
sf dealership management., Normally, concerns. can
b.e quickly resolved at that level. .If the matter has
already
been reviewed with ,the, Sales, Service or Parts
Manager, contact the. awner of the dealership ox. the
Gene4 Manager.
8-2

Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after c-ontacting a member of
dealership 'management, it appears your concern
cahnot be resolvkd by the dealership without €urther
help, contact the Chevrolet Customer Assistance.
Center: by calling 1
-.800-222- 1020, In Canada,
cmtact
GM of Canada Customer Communication
Centre
in Oshawa by c-alling 1-800-263-3777
(English)
.or 1-800-263-7854 (French).
For help outside of the United. States and Canada, call
the following-numbers as appropriate:
In Mexico: (525) 625-3256
0 In herto. Rico: 1-8.00-495-9992 (English) or
1-800-49-6-9993 (Sp-anish)
0 In-the U..S. Virgin :Islmds: 1--800-496-9894
0 In the Dominican Republic: 1-800-75 1-4135
(English) or
1-8'00-75 1-41.3.6 (Spanish)
0 In the Bahamas: [email protected]
Ia Bermuda, Barbiados, Antigua anclthe British
In all other Caribbean countries: (809) 763- 13 15.
Vi-rgin Islands-: 1-800-534-0122
0 In o.&-er overs:as.I-ocatiuns, call GM International
Psad.u:ct Center
in Ca-nada at: (905) 644-4 112.

Downloaded from www.Manualslib.com manuals search engine For.prampt assistame, please have the follo.wing
information -available to give
the Customer
Assistance Repres.entative.
Yournme, address, home and business
telephone
numbers
@- Vehicle Identification Number (This is available'
fr0.m- the vehjcle regjgtration or title, or the plate at
the top left af the.instrument panel and visible
thraugh the windshield.)
0 Dealership naxi~e and 1oe:ation
0 Vehide~delivety date-and present mileage
.Nature ofconcern
We.en6ourage
you tcj call us SO we can give your inquiry
prompt attention.
However, if you wish to write
Chevrolet, address
your inquiry to:
Chevrolet Motor Divisim
Chevrblet Customer. As-&afice Center
P.O. Box 7047
TZOY, MI 4.8007-~c)47
In Canada, write to:
General MQtors of C.amda Limited
Customer Comr;nunic.ation Centre, 163-005
El08 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Re€er to your Warranty and Qwner Assistance
'Information booklet for addres;ses of
GM Overseas 0ffice.s.
When contacting Chevrolet,
pkas% -remember that.
yam. concern will likely be resolved in the deal-ership,
using the dealer's facilities, ,equipment and personnel.
That is why we suggest you fdlo~~ .Step One- first if
you have aconcern.
Custo,mer Assistance for Text
Telephone (TTY) Users
To assist customers who -are de.af, hard of-heaxing, or
speech-impaired and srirho use Text Telephones (TTYs.1,.
Chevrolet h-as TTY equipment availabie at its Customer
Assistance Center. Any TTY user can communicate with
Chevro1e.t by dialing: 1-800-833;-,CHEV. (TT-Y users in
Canalda can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine Chevrolet/Geo Roadside
Assistance Program
111 1P
To enhance Chevrolet’s- strong commitment to customer
satis€action, Chevrolet
is excite,d to announce the
establishment
of the Chevrolet/Geo Roadside Assistance
Center. As the owner of a 1997 Chevrolet/Geo,
membership in Roadside Assistance is free.
8-5

Downloaded from www.Manualslib.com manuals search engine 0 .Roadside Ba~l:c Care services (as -outlined above)
Plus.:
I. FREE.Non-Wmanty Towing (to the-clasest dealer-
FREE LucksmitWKey Service (when keys me lost
.fmm :a legal roadway)
on the road or 1oCke.d inside)
FREE..Flat Tire Serviw (sp.are ins.t.alled on the wad)
8-6

Downloaded from www.Manualslib.com manuals search engine The Koadside Assistance Center uses companies. that
will provide you with quality and priofity service. When
raadside services are required, our advisors will explain
any payment obligations that may b.e: inc.urred-for
utilizing outsi:cle.-s.ervices..
Canadian Roadside Assistance
Vehicles purchased in Canada.ha;ve an extensive
'Roadstde Asistance program :accessible -from anywhere
-in Canada or- the United Stales. Please refer to .the
separate brochure. pro-vided'by the dealer or call
1-800-268-6800 for emergency services;

Downloaded from www.Manualslib.com manuals search engine 9 C~CW~OWG~CI couttesy- Ttaasportation is not part,
ofthe Bump,er to Bumper New Vehicle .Liniite,d
Warranty. (%evrdet/Geo re-ves. the right to make
any chang,es or discontinue Courtesy Transportation
at any time without notification.
8-8

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute
Resolution Program
This prcgram .is available iil all 50 states. and the District
of Co1urnbi.a. Camdim 'owners refer- to your Warrm-q
and Owner Assistance Information booklet for
information
on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Mo-tors reserves the right to
.change eligibihty limitations &d/or to discontinue its
:participation
-. in this program.
'Both Chevrolet
and your Ghevrolet dealer are committed
.to
making sure you are completely satisfied with your new
vehicle.
Our experience has shown that, if a situation
arises where you feel your concern has. not: been
:;adequately addressed,
the Customer Satisfactim Proct-a-e
idescdbed earlier
in hs section is very successful.
'There may be instances where an impartial third party
:can assist in arriving at a solution to a disagreement.
iregarding vehicle repairs or interpretation
of the New
'Vehicle
Limited Warranty.. To assist- in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better B.usine.ss Bureau system
to
settle ,automotive disputes. This p-rogram'is available
free
of charge to customers. who currently own or lease a
GM vehicle.
If you are not satisfi-ed after following the Customer
Satisfaction Procedure,
you may contact the BBB using
the toll-free te1ephon.e
number, or write the.m at the
following address:
BBB AUTO LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Bou-levard
Suite
8'00
Arlington, VA 22203-1 804
Telephone: 1-.800-9-55-5 100
To'.file a claim, you will be asked to provide your 'name
and..address, your Vehicle Identification N.umber (VIN)
and a statement of the nature of your-eomplajnt.
Eligibility
is limited by vehi-cle age -and mile-agej and
other factors.