Page 337 of 356

Downloaded from www.Manualslib.com manuals search engine Courtesy Transportation
Chevrolet/Geo offers Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with the
coverage provided by the Bumper to Bumper New
Vehicle Limited Warranty to retail purchasers of
1997 ChevroletlGeo passenger cars and light duty
trucks (please see your selling dealer for details).
Courtesy Transportation includes:
0
0
a
a
One way shuttle ride for any warranty repair
completed during the same day.
Up to
$30 maximum daily vehicle rental allowance
for any overnight warranty repair up to five days, OR
Up to $30 maximum daily cab, bus or other
transportation allowance in lieu of rental for any
overnight warranty repair up to five days,
OR
Up to $10 daily fuel allowance for rides provided by
another person (i.e., friend, neighbor, etc.) in lieu of
rental for any overnight warranty repair up to five days.
Note: All Courtesy Transportation arrangements will
be administered by your ChevroletIGeo dealer
service management. Claim amounts should reflect
all actual costs.
ChevroletIGeo Courtesy Transportation is not part
of the Bumper to Bumper New Vehicle Limited
Warranty. ChevroletIGeo reserves the right to make
any changes or discontinue Courtesy Transportation
at any time without notification.
Chevrolet/Geo dealer.
0 For additional program details, contact your
Some state insurance regulations make it impractical to
rent vehicles to people under
21 years of age. If you are
under
21 and have difficulty renting a vehicle, Chevrolet
will reimburse up to $30/day for documented
transportation you receive.
For warranty repairs during the Complete Vehicle
Coverage period in the New Vehicle Limited Warranty,
interim transportation may be available under the
Courtesy Transportation Program. Please consult your
dealer for details. The Roadside Assistance program is
available only in the United States and Canada.
In Canada, please consult your GM dealer for
information on Courtesy Transportation.
Page 338 of 356

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer to your Warranty
and Owner Assistance Information booklet for
information on the Canadian Motor Vehicle Arbitration
Plan (CAMVAP). General Motors reserves the right to
change eligibility limitations and/or to discontinue its
participation in this program.
Both Chevrolet and your Chevrolet dealer are committed
to making sure you are completely satisfied with your new vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier
in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution
to a disagreement
regarding vehicle repairs
or interpretation of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO LINE. BBB AUTO
LINE
is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free
of charge to customers who currently own or lease a
GM vehicle.
If
you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO LINE
Council
of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite 800
Arlington, VA
22203- 1804
Telephone: 1-800-955-5
100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9
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Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before you resort to AUTO LINE, but you
may contact the
BBB at any time. The BBB will attempt
to resolve
the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may
accept or reject. If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about
40 days from the
time you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or in the courts. For further information, contact the
BBB at 1-800-955-5100 or the Chevrolet Customer
Assistance Center at 1-800-222-1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury
or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA), in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists
in
a group of vehicles, it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTS
A, U .S. Department of Transportation
Washington, D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
I *-lo., . .~ ,,. ,,, , , .. ._ I .- . . ... . .
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Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect, you should immediately notify
Transport Canada, in addition to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario K1G 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222-1020 or write:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In Canada, please call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario LlH 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s rn Lan uals
and
other service literature are available for purchase for
all
current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11
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Downloaded from www.Manualslib.com manuals search engine 1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing \
of your vehicle can be purchased by filling out the Service Publication Order Form in this book and mailing it in with your check, money order,
or credit card information to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL SELL PRICE:
$90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE
UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance
Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only. RETAIL SELL PRICE:
$10.00
CURRENT 81 PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles.
To request an order form, please
specify year and model name of the vehicle.
Page 342 of 356
Downloaded from www.Manualslib.com manuals search engine r
ORDER TOLL FREE (NOTE: For Credit Card Holders Only)
1-800-782-4356 (Mondav-Fridav 8:OO AM - 6:OO PM EST)
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to: HELM, INCORPORATED P.O. Box 07130 Detroit, MI 48207
H
I
For purchases outside U.S.A. please write to the above address for quotation.
p (CUSTOMER’S NAME) (ATTENTION)
IT
(STREET ADDRESS-NO P.O. BOX NUMBERS)
0 (CITY) (STATE) (ZIP CODE)
DAYTIME TELEPHONE NO.
0
I AREA CODE
GM-CHE-ORD97 *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in U.S. funds. To cover Canadian postage, add $11.50 plus the
US. order processing.
Page 343 of 356
Downloaded from www.Manualslib.com manuals search engine fi NOTES
8-14
Page 344 of 356

Downloaded from www.Manualslib.com manuals search engine e
Section 9 Index
Accessory Outlet .............................. 2-58
Accessory Power Plug
........................... 6-61
Adding Equipment to the Outside
of Your Vehicle ...... 6-3
AirBag
....................................... 1-19
How Does It Restrain
.......................... 1-23
How It Works
................................ 1-2 1
Location .................................... 1-21
Servicing
................................... 1-24
What Makes It Inflate
......................... 1-22
What Will You See After It Inflates
............... 1-23
When Should It Inflate
......................... 1-22
Air Bag Readiness Light
.................... 1-20, 2-72
AirBagSystem
................................ 1-19
Aircleaner
.................................... 6-16
Air Conditioning
....................... 3-4,3-9, 3-11
Alignment and Balance, Tire
...................... 6-48
Aluminum Wheels, Cleaning
...................... 6-57
Antenna
...................................... 3-30
Antifreeze
..................................... 6-22
Anti-Lock Brakes
...................................... 4-7
Brake System Warning Light
................ 2-74, 4-7
Anti-Theft Radio
............................... 3-26
Appearancecare
............................... 6-51
Appearance Care Materials
....................... 6-59 Arbitration Program
.............................. 8-9
Ashtray ....................................... 2-57
Audio Equipment. Adding
........................ 3-29
Audio Systems
................................. 3-13
Automatic Electronic Dual Climate Control System
............ 3-5
Overdrive
................................... 2-28
Transmission Check
........................... 7-14
Transmission Fluid
............................ 6-18
Transmission. Operation
....................... 2-26
Transmission. Park Mechanism Check
............ 7-16
Transmission. Shifting
......................... 2-26
Transmission. Starting Your Engine
.............. 2-22
Axle. Limited-Slip Rear
......................... 2-38
Axle. Rear
.................................... 6-22
Back-up Lamp Bulb Replacement
................. 6-37
Battery
....................................... 6-32
Jump Starting
................................. 5-3
Replacement, Remote Function Actuation System ... 2-12
Warnings
................................ 5-3, 5-5
BBB Auto Line ................................. 8-9
Belt, Engine Accessory .......................... 6-71
Better Business Bureau Mediation
................... 8-9
Blizzard
...................................... 4-28