1997 CHEVROLET CORVETTE Owners Manual

Downloaded from www.Manualslib.com manuals search engine Maintenance Record
ODOMETER
DATE READING SERVICED
BY MAINTENANCE PERFORMED
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Downloaded from www.Manualslib.com manuals search engine && Section 8 Customer Assistance Information
Here you will find out how to contact Chevrolet if you need assistance. This section also tells you how to obtain
service publications and how to report any safety defects.
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8-9 Customer Satisfaction Procedure
Customer Assistance for Text Telephone
(TTY) Users
Chevrolet/Geo Roadside Assistance Program
Canadian Roadside Assistance
Courtesy Transportation GM Participation in an Alternative Dispute
Resolution Program 8-
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8-11 Warranty Information
Reporting Safety Defects to the United
States Government
Reporting Safety Defects to the
Canadian Government
Reporting Safety Defects to General Motors
Ordering Service and Owner Publications
in Canada
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Downloaded from www.Manualslib.com manuals search engine Chevrolet dealers have the facilities, trained technicians
and up-to-date information to promptly address any
concerns you may have. However, if
a concern has not
been resolved to your complete satisfaction, take the
following steps:
STEP ONE -- Discuss your concern with a member
of dealership management. Normally, concerns can
be quickly resolved at that level.
If the matter has
already been reviewed with the Sales, Service or Parts
Manager, contact the owner of the dealership or the
General Manager.
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Downloaded from www.Manualslib.com manuals search engine STEP TWO -- If after contacting a member of
dealership management, it appears your concern
cannot be resolved by the dealership without further
help, contact the Chevrolet Customer Assistance Center by calling 1-800-222- 1020. In Canada,
contact GM
of Canada Customer Communication
Centre in Oshawa by calling 1-800-263-3777
(English) or 1-800-263-7854 (French).
For help outside of the United States and Canada, call
the following numbers as appropriate:
In Mexico: (525) 625-3256
In Puerto Rico: 1-800-496-9992 (English) or
1-800-496-9993 (Spanish)
In the US. Virgin Islands: 1-800-496-9994
In the Dominican Republic: 1-800-75 1-4135
(English) or 1-800-75 1-4136 (Spanish)
In the Bahamas: 1-800-389-0009
In Bermuda, Barbados, Antigua and the British
In all other Caribbean countries: (809) 763- 13 15
In other overseas locations, call GM International
Product Center in Canada at:
(905) 644-41 12.
Virgin
Islands: 1-800-534-0122
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Downloaded from www.Manualslib.com manuals search engine For prompt assistance, please have the following
information available to give the Customer
Assistance Representative:
Your name, address, home and business
telephone numbers
Vehicle Identification Number (This is available
from the vehicle registration or title, or the plate at
the top left of the instrument panel and visible
through the windshield.)
Dealership name and location
Vehicle delivery date and present mileage
Nature of concern
We encourage you
to call us so we can give your inquiry
prompt attention. However, if you wish to write
Chevrolet, address your inquiry to:
Chevrolet Motor Division
Chevrolet Customer Assistance Center
P.O. Box 7047
Troy,
MI 48007-7047
In Canada, write to:
General Motors
of Canada Limited
Customer Communication Centre,
163-005
1908 Colonel Sam Drive
Oshawa, Ontario
L1H 8P7
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Refer to your Warranty and Owner Assistance
Information booklet
for addresses of
GM Overseas offices.
When contacting Chevrolet, please remember that
your concern will likely be resolved in the dealership,
using the dealer’s facilities, equipment and personnel.
That is why we suggest you follow Step One first if
you have a concern.
Customer Assistance for Text
Telephone (TTY)
Users
To assist customers who are deaf, hard of hearing, or
speech-impaired and who use Text Telephones (TTYs),
Chevrolet has TTY equipment available at its Customer
Assistance Center. Any TTY user can communicate with
Chevrolet by dialing: 1-800-833-CHEV. (TTY users in
Canada can dial 1-800-263-3830.)

Downloaded from www.Manualslib.com manuals search engine ChevroletIGeo Roadside
Assistance Program
To enhance Chevrolet’s strong commitment to customer
satisfaction, Chevrolet is excited to announce the
establishment of the Chevrolet/Geo Roadside Assistance
Center. As the owner of a
1997 ChevroletlGeo,
membership in Roadside Assistance is free. Roadside Assistance is available 24 hours
a day,
365 days a year, by calling 1-800-CHEV-USA
(1 -800-243-8872). This toll-free number will provide
you over-the-phone roadside assistance with minor
mechanical problems. If your problem cannot be
resolved over the phone, our advisors have access to a
nationwide network of dealer recommended service
providers. Roadside membership is free, however some
services may incur costs.
Roadside offers two levels of service to the customer,
Basic Care and Courtesy’” Care:
Toll-free number, 1 -800-CHEV-USA
0 Free towing for warranty repairs
0 Basic over-the-phone technical advice
Available dealer services at reasonable costs (ie.,
wrecker services, locksmithkey service, glass
repair, etc.)
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Downloaded from www.Manualslib.com manuals search engine ROADSIDE Courtesy TM Care PROVIDES:
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Roadside Basic Care services (as outlined above)
Plus:
FREE Non-Warranty Towing (to the closest dealer
from a legal roadway)
FREE Locksmith/Key Service (when keys are lost
on the road or locked inside)
FREE Jump Start (at home or on the road)
FREE Fuel Delivery
($5 of fuel delivered on
the road) Chevrolet/Geo offers
Courtesy Transportation for
customers needing warranty service. Courtesy
Transportation will be offered in conjunction with
the coverage provided by the Bumper to Bumper
New Vehicle Limited Warranty to eligible purchasers
of 1997 Chevrolet/Geo passenger car and light duty
trucks. (Please see your selling dealer for details.)
Note:
Courtesy Care is available to Retail and Retail Lease
Customers operating 1997 and newer ChevroletlGeo
vehicles for a period
of 3 years/36,000 miles (60 OOO km),
whichever occurs first. All Courtesy Care services must
be pre-arranged by Chevrolet Roadside or dealer
Service Management.
Basic Cure and Courtesy Care are not part of or
included in the coverage provided by the New Vehicle
Limited Warranty. Chevrolet reserves the right to
modify or discontinue
Basic Care and Courtesy Care
at any time.

Downloaded from www.Manualslib.com manuals search engine For complete program details, see your Chevrolet/Geo
dealer to obtain a Roadside Assistance Center brochure.
The Roadside Assistance Center uses companies that will provide you with quality and priority service. When
roadside services are required, our advisors will explain
any payment obligations that may be incurred for
utilizing outside services.
For prompt assistance when calling, please have the
following available to give to the advisor:
Vehicle Identification Number (VIN)
License plate number Vehicle color
Vehicle location
Telephone number where you can be reached
Vehicle mileage
Description of problem Please refer to the Roadside Assistance
brochure
inside your owner information portfolio for
full
program details.
Canadian Roadside Assistance
Vehicles purchased in Canada have an extensive
Roadside Assistance program accessible from anywhere
in Canada
or the United States. Please refer to the
separate brochure provided by the dealer or call
1-800-268-6800 for emergency services.
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