1997 CHEVROLET ASTRO Owners Manual

Downloaded from www.Manualslib.com manuals search engine GM Participation in an Alternative
Dispute Resolution Program
This program is available in all 50 states and the District
of Columbia. Canadian owners refer
to your Warranty
and Owner Assistance Information booklet. General
Motors reserves the right to change eligibility
limitations and/or to discontinue its participation in
this program.
Both Chevrolet and your Chevrolet dealer
are committed
to making sure you are completely satisfied with your new
vehicle. Our experience has shown that,
if a situation
arises where you feel your concern has not been
adequately addressed, the Customer Satisfaction Procedure
described earlier in this section is very successful.
There may be instances where an impartial third party
can assist in arriving at a solution to a disagreement
regarding vehicle repairs or interpretation
of the New
Vehicle Limited Warranty. To assist in resolving these
disagreements, Chevrolet voluntarily participates in
BBB AUTO
LINE.
BBB AUTO LINE is an out-of-court program
administered by the Better Business Bureau system to
settle automotive disputes. This program is available
free of charge to customers who currently own or lease a
GM vehicle.
If you are not satisfied after following the Customer
Satisfaction Procedure, you may contact the BBB using
the toll-free telephone number, or write them at the
following address:
BBB AUTO
LINE
Council of Better Business Bureaus, Inc.
4200 Wilson Boulevard
Suite
800
Arlington, VA 22203- 1804
Telephone: 1-800-955-5100
To file a claim, you will be asked to provide your name
and address, your Vehicle Identification Number (VIN)
and
a statement of the nature of your complaint.
Eligibility is limited by vehicle age and mileage, and
other factors.
8-9

Downloaded from www.Manualslib.com manuals search engine We prefer you utilize the Customer Satisfaction
Procedure before
you resort to AUTO LINE, but you
may contact the BBB at any time. The BBB will attempt
to resolve the complaint serving as an intermediary. If
this mediation is unsuccessful, an informal hearing will
be scheduled where eligible customers may present their
case
to an impartial third-party arbitrator.
The arbitrator will make a decision which
you may
accept or reject.
If you accept the decision, GM will be
bound by that decision. The entire dispute resolution
procedure should ordinarily take about 40 days from the
time
you file a claim until a decision is made.
Some state laws may require you to use this program
before filing a claim with a state-run arbitration program
or
in the courts. For further information, contact the
BBB at 1-800-955-5 100 or the Chevrolet Customer
Assistance Center at 1-800-222- 1020.
Warranty Information
Your vehicle comes with a separate warranty booklet
that contains detailed warranty information.
REPORTING SAFETY DEFECTS
TO THE UNITED STATES
GOVERNMENT
If you believe that your vehicle has a defect which could
cause a crash or could cause injury or death, you should
immediately inform the National Highway Traffic
Safety Administration (NHTSA),
in addition to
notifying General Motors.
If NHTSA receives similar complaints, it may open an
investigation, and if it finds that a safety defect exists in
a group of vehicles,
it may order a recall and remedy
campaign. However, NHTSA cannot become involved
in individual problems between you, your dealer or
General Motors.
To contact NHTSA, you may either call the Auto Safety
Hotline toll-free at 1-800-424-9393 (or 366-0123 in the
Washington, D.C. area) or write to:
NHTSA,
U.S. Department of Transportation
Wslshington,
D.C. 20590
You can also obtain other information about motor
vehicle safety from the Hotline.
8-10

Downloaded from www.Manualslib.com manuals search engine REPORTING SAFETY DEFECTS TO
THE CANADIAN GOVERNMENT
If you live in Canada, and you believe that your vehicle
has a safety defect,
you should immediately notify
Transport Canada, in addition
to notifying General
Motors
of Canada Limited. You may write to:
Transport Canada
Box 8880
Ottawa, Ontario KlG 352
REPORTING SAFETY DEFECTS
TO GENERAL MOTORS
In addition to notifying NHTSA (or Transport Canada)
in a situation like this, we certainly hope you’ll notify
us. Please call us at 1-800-222- 1020 or write:
Chevrolet Motor Division Chevrolet Customer Assistance Center
P.O. Box 7047
Troy, Michigan 48007-7047 In C-anada, please
call
us at 1-800-263-3777 (English)
or 1-800-263-7854 (French). Or, write:
General Motors
of Canada Limited
Customer Communication Centre 1908 Colonel
Sam Drive
Oshawa, Ontario L1H 8P7
Ordering Service and Owner
Publications in Canada
Service manuals, service bulletins, owner’s manuals and
other service literature are available for purchase for all current and past model General Motors vehicles.
The toll-free telephone number for ordering information
in Canada is 1-800-668-5539.
8-11

Downloaded from www.Manualslib.com manuals search engine 1997 CHEVROLET/GEO SERVICE PUBLICATIONS ORDERING INFORMATION
The following publications covering the operation and servicing of your vehicle can be purchased by filling out
the Service Publication Order Form in this book and mailing it in \
with your check, money order,
or credit card information
to Helm, Incorporated (address below.)
CURRENT PUBLICATIONS FOR 1997 CHEVROLET/GEO
SERVICE MANUALS
Service Manuals have the diagnosis and repair information
on engines, transmission, axle, suspension, brakes,
electrical, steering, body, etc.
RETAIL
SELL PRICE: $90.00
TRANSMISSION, TRANSAXLE, TRANSFER CASE UNIT REPAIR MANUAL
This manual provides information on unit repair service
procedures, adjustments and specifications for the
1997 GM transmissions, transaxles and transfer cases.
RETAIL SELL PRICE:
$40.00
SERVICE BULLETINS
Service Bulletins give technical service information needed
to knowledgeably service General Motors cars and trucks.
Each bulletin contains instructions to assist in the
diagnosis and service of your vehicle.
PLEASE COMPLETE THE ORDER FORM SHOWN ON
-I€ FOLLOWING PAGE AND MAIL TO:
Helm, Incorporated P.U. Box 07130 Detroit, MI 48207
OWNER’S INFORMATION
Owner publications are written directly for Owners and
intended to provide basic operational information about the
vehicle. The owner’s manual will include the Maintenance Schedule for all models.
In-Portfolio: Includes a Portfolio, Owner’s Manual and
Warranty Booklet. RETAIL SELL PRICE:
$1 5.00
Without Portfolio: Owner’s Manual only.
RETAIL SELL PRICE:
$1 0.00
CURRENT & PAST MODEL ORDER FORMS
Service Publications are available for current and past
model GM vehicles. To request an order form, please
specify year and model name of the vehicle.
OR ORDER TOLL FREE: 1-800-782-4356
Monday-Friday 8:OO AM - 6:OO PM Eastern Time
For Credit Card Orders Only (VISA-Mastercard-Discover)

Downloaded from www.Manualslib.com manuals search engine ORDER TOLL FREE Orders will be mailed within 10 days of receipt. Please allow ade uate time for postal
(NOTE: For Credit Card Holders Only) service. If further information is needed, write to the address s s, own below or call
(Monday-Friday 8:OO AM - 6:OO PM EST) information within 30 days of delivery. On returns, a re-stocking fee may be applied 1 -800-782-4356 1-800-782-4356. Material cannot be returned for credit without packing slip with return
FAX Orders Only 1-31 3-865-5927 against the original order.
PUBLICATION FORM
ITEM DESCRIPTION VEHICLE MODEL QTY‘ EACH* PRICE
TOTAL
NUMBER NAME YEAR PRtCE
Service Manual
1997 $90.00
Car
& Light Truck
Transmission Unit Repair 1997 $40.00
Owner’s Manual
In Portfolio 1997 $1 5.00
Owner’s Manual Without Portfolio 1997 $1
0.00
1
9
9
7
G
NOTE: Dealers and Companies please provide dealer or company name, and also the
name of the person to whose attention the shipment should be sent. s Mail completed order form to:
HELM, INCORPORATED P.O. Box 071 30 Detroit, MI 48207
H
For purchases outside U.S.A. please write to the above address for quotation.
P
(CUSTOMER’S NAME) (ATTENTION)
T
(STREET ADDRESS-NO P.O. BOX NUMBERS)
(STATE)
I (ZIP CODE)
DAYTIME TELEPHONE NO.
1
AREA CODE
GIVI-CHE-ORD~~ *(Prices are subject to change without notice and without incurring
obligation. Allow ample time for delivery.)
-
P
A
Y
M
E
N
T
-
Check or Money
Order payable to Helm, Inc. (USA funds
only
- do not send cash.)
0 Mastercard
c] VISA -
U.S. Order Processing $5.00
Canadian Postage (See Note Below)
I GRANDTOTAL I
U Discover 3
Account Number: UIn lrm UIII UIn
Expiration m ml Check here if your billing address
Date mo/yr: is different from your shipping
address shown.
CUSTOMER SIGNATURE
Note to Canadian Customers: All listed prices are quoted in US. funds. Canadian residents
are to make checks payable in US. funds. To cover Canadian postage, add $11 50 plus the US. order processing.

Downloaded from www.Manualslib.com manuals search engine b NOTES
8-14

Downloaded from www.Manualslib.com manuals search engine Section 9 Index
Accessory Power Outlet ......................... 2-52
Add-on Equipment
............................. 4-30
AirBag
....................................... 1-27
Adding Equipment
............................ 1-33
How Does
it Restrain .......................... 1-3 1
How it Works ................................ 1-29
Location
.................................... 1-29
Readiness Light
......................... 1.28. 2.61
Servicing
................................... 1-32
What Makes
it Intlate .......................... 1-30
What Will
You See After it Inflates ............... 1-3 I
When Should it Inflate ......................... 1-30
AirCleanerFilter
............................... 6-19
Air Conditioning Refrigerants
..................... 6-67
Alignment and Balance. Tire
...................... 6-48
All-Wheel Drive
.......................... 2.22. 6.23
Aluminum Wheels. Cleaning
...................... 6-57
Antenna. Fixed
................................. 3-30
Antifreeze
..................................... 6-25
Anti-Lock
Brakes
...................................... 4-7
Brake System Warning Light
................ 2.64. 4.7
Anti.Theft. Radio
.............................. 3-26
Appearance Care
............................... 6-50
Appearance Care Materials
....................... 6-59
Arbitration Program
.............................. 8-9
Ashtrays
...................................... 2-50
Air
Conditioning
................................ 3-5 Audio Equipment. Adding
........................ 3-28
Audio Systems
.................................. 3-9
Automatic Transmission Check
........................... 7-44
Transmission Fluid
............................ 6-20
Transmission Operation
........................ 2-19
Front
....................................... 6-24
LockingRear
................................ 2-22
Rear
....................................... 6-25
Battery
...................................... 6-36
Jump Starting
................................. 5-3
Replacement. Remote Keyless Entry
............... 2-9
Wdrnings
.................................... 5-3
BBB Auto Line
................................. 8-9
Better Business Bureau Mediation
................... 8-9
Brake
Adjustment
.................................. 6-35
Fluid
....................................... 6-32
Master Cylinder
.............................. 6-32
Parking
..................................... 2-23
PedalTravel
................................. 6-35
Replacing System Parts
........................ 6-35
System Warning Light
......................... 2-63
Trailer ...................................... 4-35
Transmission Shift Interlock Check
............... 7-45
Wear
....................................... 6-34
Axle
9-1

Downloaded from www.Manualslib.com manuals search engine Brakes. Anti-Lock ............................... 4-7
Braking
........................................ 4-6
Braking in Emergencies
........................... 4-9
Break.In. New Vehicle
.......................... 2- 15
BTSICheck
................................... 7-45
Bulb Replacement
.............................. 6-36
Built-in Child Restraint
.......................... 1-44
Canadian Roadside Assistance
.................... 8-7
Capacities and Specifications
...................... 6-67
Carbon Monoxide
..... 2.27.2.28.2.30.4.27.4.34. 4.35
Care
of Your Cassette Tape Player .................. 3-29
Cassette Deck Service
........................... 7-43
Cassette Tape Player
....................... 3- 11. 3. 13
Cassette Tape Player Care
........................ 3-29
Center Passenger Position
........................ 1-39
Certificatioflire Label
.......................... 4-28
Chains. Safety
................................. 4-34
Chains. Tire
................................... 6-50
Changing a Flat Tire ............................. 5-23
Charging System Light
.......................... 2-6 1
Check Gages Light
.............................. 2-68
Checking Your Restraint Systems
.................. 1-65
Chemical Paint Spotting
.......................... 6-58
Child Restraints
................. 1.41. 1.42. 1.43. 1-53
Cleaning
.................................... 6-54
Care
....................................... 6-54
Securing in a Rear Outside Seat Position
........... 1-55
Securing in the Center Seat Position .............. 1-57
Securing in the Right Front Seat Position .......... 1-59 Top
Strap
................................... 1-54
Where to Put
........................... 1-53. 1-54
Cigarette Lighter
............................... 2-50
Circuit Breakers and Fuses ....................... 6-61
Cleaner. Air Filter
.............................. 6-19
Cleaning Aluminum Wheels
............................ 6-57
Built-in Child Restraint
........................ 6-54
Exterior LampsLenses
........................ 6-55
Fabric
...................................... 6-52
Glass Surfaces
............................... 6-54
Inside
of Your Vehicle ......................... 6-51
Instrumentpanel
............................. 6-54
Leather
..................................... 6-53
Outside of Your Vehicle
........................ 6-55
Special Problems
............................. 6-52
Stains
...................................... 6-52
Tires
....................................... 6-57
Vinyl
....................................... 6-53
Wheels
..................................... 6-57
Windshield and Wiper Blades
................... 6-55
Clock, Setting the
................................ 3-9
Comfort Controls
................................ 3-2
Compact Disc Care
............................. 3-30
Compact Disc Player
....................... 3-19, 3-24
Compact Spare Tire
............................. 5-35
Control of a Vehicle .............................. 4-6
Convenience Net
............................... 2-49
Convex Outside Mirror
.......................... 2-42
Coolant
....................................... 6-25
Heater, Engine
............................... 2-18
Recovery Tank ............................... 5-16
9-2